Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU
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9.9 85 Reviews
  • Ashley Park Care Home, Guildford
Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff is happy to accept last-minute requests too.

Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas, orchard, raised flower beds and lawns can be enjoyed by residents alongside a sensory garden and greenhouse.

Most bedrooms have en-suite facilities, flat-screen TVs and most offer views of the gorgeous grounds, seven acres of stunning Surrey countryside.

Meals are freshly prepared every day by the home’s onsite chef and menus can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred.

A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Ashley Park care home'.

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Care Provided by Ashley Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Victoria Taylor (Home Manager)
  • Admission Criteria
    • 6 Rooms available large enough for couples, a pre-assessment is required for all admissions please contact the Home Manager for further details
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley.


    The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.


  • Parking

  • Parking available on site.


Ashley Park Care Home Reviews (85)

Total of 85, showing 21-40
9.9

Ashley Park Care Home has a Review Score of 9.9 (9.929) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Park Care Home has 85 reviews.

Overall Experience

  • 65
  • 17
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Review from L I (Daughter-in-law of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a permanent resident in Ashley Park Care Home for 6 months, having become too frail to continue living independently. She has settled in well and is comfortable and content in her well-proportioned room. The lovely grounds are a great benefit as she sees a wide range of bird life close
to her window, including the majestic peacock! Mum enjoys the food and it is such a relief to see her well fed. She has a very active mind and really appreciates the range of interesting and sometimes quite challenging activities on offer. The staff are friendly and clearly very caring, creating a family atmosphere and preserving the dignity and individuality of residents. GP assistance is readily accessible when required. From our point of view, we and wider family members over 3 generations are always welcome visitors.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your lovely review. We are happy to hear that your Mum is enjoying the lovely wildlife she can see in the grounds and also the varied activities available. Thank you again for your kind words.


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Review from S B (Relative of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has character and the staff are very caring and friendly. It has been a tough couple of years with the pandemic and I am glad that life is starting to get back to normal. The home has large grounds and plenty of space to move around, I always enjoy visiting.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for taking the time to leave your review. It certainly has been a challenging time with the pandemic but hopefully, things will continue to ease. We are glad to hear that you enjoy visiting, we look forward to seeing you again soon.


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Review from P D (Son of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This home has some lovely carers who clearly have a vocation to serve the vulnerable. The house and grounds are beautiful and the food is very good. As a close family member, I've found elements of it, however, quite stressful. Whilst I recognise that Covid-19 has placed considerable burdens on care
homes, there are issues that we feel need to be addressed. Chief amongst these have been that it's often a real struggle to get staff to answer the front door when you call; there's a large turnover of staff (most of whom are agency staff) which is difficult for our relative who feels that, as soon as he gets used to one carer, they are leaving and another arrives; whilst some staff are very friendly and welcoming, we've found others less so. On balance, we feel it does fall short of the very high standards that Bupa strives to reach, and the top prices Bupa charges.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your comments, I will certainly pass this on to the management team for you. Most of our staff are permanent employees, however we do use agency staff to ensure the home is staffed to appropriate levels. If you have any further concerns please speak to one of our management team or our Quality Team on 0113 3604832.


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Review from Sylvia A (Relative of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the team enough for the care they provide to our relative. You can tell they genuinely care and do their best to accommodate. They treat the elderly with respect and the home is always looking and smelling clean. It is the small things that matter.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your lovely review. We are glad to hear that you find our staff respectful and caring. Thank you again for your kind words.


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Review from William C (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Park is a beautiful home in lovely surroundings. The staff are consistently caring, and the nursing staff in particular go out of their way to communicate with us when there is even the slightest problem. My mother has been at Ashley Park for three years and we feel very content with her care,
not least because she may be demanding at times. The food is good and the staff take extra time to feed my mother who has swallowing issues. Occasionally we feel that we are asked to supply things that might be supplied by the home, in view of the level of fees. Ashley Park is very expensive, but, of course, operating in a very expensive part of the country and doing a good job at retaining excellent staff.

Reply from Amanda Barnes, Customer Service Adviser at Ashley Park Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from F D (Friend of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful to all the staff at Ashley Park. It is a lovely place to be and it’s the team who make it special for all of the residents. Thank you for everything that you do it is much appreciated.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your lovely feedback. We are happy to hear you feel like a part of our Ashley Park family.


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Review from Nicola T (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your outstanding care of my mother at the end of her life. All of the staff without exception were compassionate, kind, caring and treated my mum with respect. She really could not have had better care. Thank you all.

Reply from Amanda Barnes, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review, We are sorry for your loss please take our condolences. We are glad to help you and your family through such a difficult time, Hopefully you will go away from this feeling like your Mother received the best possible care.


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Review from Sarah G (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are at Ashley Park. My Dad suffered a stroke and needed to be in a nursing home. My mum could not manage on her own at home and wanted to be with him. The staff and management have been excellent with them both even though it hasn't been easy for mum to adjust to her new situation. I
find the home homely and welcoming and my parents particularly like the gardens and views to look out on. The staff show compassion and kindness and it's good to see the same friendly faces. The activity room and activity staff are excellent in providing something for the residents to engage in morning and afternoon. Mum and Dad like the activities as it breaks the day up. The chef has been helpful in trying to find foods mum can eat due to her teeth. I feel relief that they are in safe hands and being looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for taking the time to leave your review. We are glad to have been able to help you and your family through such a difficult period of adjustment. We are happy to hear that your parents are now settled and happy in our care. Please let us know if there is anything more we can do to make them both as comfortable as possible.


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Review from George T (Friend of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, nurses and management have been outstanding! Not to forget the cooks and the cleaners who also play a huge part in keeping the home running. Although I have not been able to try the food myself, I have been told on many occasions that it is delicious! Words cannot express how grateful I
am to all the staff at Ashley Park Care Home. Last year demonstrated how strong and committed the team is, I cannot thank you all enough.

Reply from Amanda Barnes, Customer Service Adviser at Ashley Park Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.


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Review from Mary G (Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s my second time staying at Ashley Park for respite and I have had another excellent experience. I would recommend the home to my friends. I am limited to what foods I can eat due to my teeth but overall I have found the food to be excellent. The staff and management always make me feel welcome.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

We appreciate you taking the time to leave us your lovely review. Thank you for choosing us to care for you and please let us know if you ever need us again.


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Review from Carol K (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Ashley Park for a short period of time, but the manager and clinical services manager were superb. They communicated with us in a caring and compassionate way, and nothing at all was too much trouble. All other staff were kind, caring, helpful and very thoughtful. Mum was very happy
for the time that she spent there. She enjoyed everyone's company and was looked after lovingly. I was very impressed indeed. A member of staff in the central office was superb and the managers were simply magnificent throughout. I would have absolutely no hesitation in recommending Ashley Park to anyone who was thinking of finding a care home for a dear and very close relative.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind, thoughtful and magnificent” being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for your recommendation.


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Review from James A (Friend of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect example of what care is, staff are attentive, kind and compassionate. Beautiful surroundings and a homely feel throughout. I could not recommend a better place for a loved one to be looked after.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you so much for your lovely feedback, we really appreciate it.


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Review from Adrian C (Next of Kin) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The location is good for access from A3 near east Guildford and in elegant surroundings. The staff are well organised, efficient and courteous. My mother reports that the food is good. She is always warm and is allowed to maintain her own routine. Because of lockdown, no comments can be recorded about
layout and general cleanliness of the home.

Reply from Melanie Cope, Customer Service Adviser at Ashley Park Care Home

Thank you sincerely for your kind words about our home and our staff!


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Review from Laura B (Granddaughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love given to my Nan whilst she was at Ashley Park was outstanding.
She went there under circumstances none of us predicted but I couldn’t have been happier that she spent her last months there and neither could she. The staff quickly became friends and more like an extended family to
her, always by her side and there when she needed, never failing to help with nothing being too much of an ask. The staff and the home itself are both beautiful inside and out and it became a second home to me whilst I was there pretty much every day and I would recommend it to anyone thinking of a home for a loved one. Ashley Park has character and charm and the cosy and warm feelings you need to make a place home. Once you have seen it for yourself you won’t want to go anywhere else!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your kind words. We appreciate you taking the time to leave us a comment.


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Review from H P (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been placed in this home for limited life care. The staff have been excellent and work tirelessly as far as I can see. I have been a little disappointed with what I consider to be a lack of resourcing, however, eg the phone lines are poor. The staff mentioned this at the start but nothing
has been done to improve this. I would also have thought that more than 2 Ipads could have been provided so that residents have more opportunity for video calling during lockdown. Seems line profit comes first though.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home manager to help us continually improve our service.


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Review from Justine R (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mother so wonderfully for the last year of her life. She was very happy at Ashely Park and thrived on the excellent care and wonderful services you all provided. We will never forget you all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your praise. Please let us know if there is anything else we can do for you or your family.


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Review from Dani T (Daughter-in-law of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad spent a few months at Ashley Park at the end of last year and beginning of this year. The staff were so friendly and helpful and you couldn’t ask for a nicer location! It really felt like a home away from home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you. We really appreciate you taking the time to leave us such lovely comments.


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Review from Jackie E (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been extremely kind, caring and patient with both my ageing parents throughout lockdown. They both say the food is excellent and the ‘family’ feel, the activities and general ambience makes them comfortable and ‘at home’. Sadly, my father died at the end of September but thanks to Ashley
Park, he maintained much independence, his dignity and was even able to enjoy the sunshine during his last day - all things I know he valued highly. Their handling of his death and ensuing comfort/support for my mother during this time was exemplary and it helped her, family and friends to know she was so well cared for. Thank you.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Park Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time. We are very sorry about your loss.


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Review from Abi H (Daughter-in-law of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Ashley Park for nearly six years and my father-in-law was there before that. It is like a home from home for me and the rest of the family. The staff are wonderful and treat my mother-in-law with love and respect. The management must be doing something right because staff
stay and some have been there for well over ten years. They have managed to keep Covid out of Ashley Park and I am confident they will continue to do so. The family have been able to keep in touch with my mother-in-law through face time, which is facilitated by the staff and now I am able to safely visit once a fortnight. The staff have done everything possible to maintain contact between residents and families and I am very grateful for their care.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Park Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mother-in-law in our care.


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Review from M A (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally friendly staff and always very friendly and caring. They looked after my dear friend so well. I would like to give this feedback.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you so much for taking the time to leave us such a kind review, we really appreciate it.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashley Park Care Home is calculated as follows: ( (132 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (1)

Victoria

Victoria Taylor

Job Title: Home Manager

Joined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.


In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.


I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.