Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU
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9.9 85 Reviews
  • Ashley Park Care Home, Guildford
Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff is happy to accept last-minute requests too.

Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas, orchard, raised flower beds and lawns can be enjoyed by residents alongside a sensory garden and greenhouse.

Most bedrooms have en-suite facilities, flat-screen TVs and most offer views of the gorgeous grounds, seven acres of stunning Surrey countryside.

Meals are freshly prepared every day by the home’s onsite chef and menus can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred.

A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Ashley Park care home'.

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Care Provided by Ashley Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Victoria Taylor (Home Manager)
  • Admission Criteria
    • 6 Rooms available large enough for couples, a pre-assessment is required for all admissions please contact the Home Manager for further details
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley.


    The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.


  • Parking

  • Parking available on site.


Ashley Park Care Home Reviews (85)

Total of 85, showing 41-60
9.9

Ashley Park Care Home has a Review Score of 9.9 (9.929) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Park Care Home has 85 reviews.

Overall Experience

  • 65
  • 17
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Date Published

85
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Review from J C (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Park Care Home is very well suited to my needs. I am fairly independent with dressing and washing but have trouble getting around with crutches. The care staff are well versed in my needs and are very attentive. The management is good and deal well with any problems. The activities are excellent
and varied to suit different abilities. The gardens are lovely but need more than part-time work. The food is plentiful but could do much better when the agency staff takes over. It is either too sloppy or too dry. A big disappointment is no dry cleaning and was forced to buy new clothes to enable the washing machine.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from M D (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Ashley Park for their support, care and compassion during the time my husband was with them. There are three members of staff I would like to thank in particular for their caring approach, concern and person centred approach.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Park Care Home

Thank you for the lovely comments and for trusting us with your husbands care.


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Review from Julie B (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff were excellent. Mum felt so at home for the respite stay, food again excellent and the facilities. I was able to have respite from mum and have no worries. Very caring/relaxed atmosphere. I would like to stay myself. 5 stars.
I would recommend this care home, and if my
mum in the future needed to go into a home this would be my only choice of care home (full time).

Reply from Greta Narbutaityte, Customer Adviser at Ashley Park Care Home

Thank you for such a lovely review. We are very happy to hear both you and your mum had a chance to recharge. Please don't hesitate to let us know if we can help again in the future.


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Review from J W (Friend of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted warmly when we arrived to see our friend. Taken to her room, offered drinks. All the staff we encountered were friendly and helpful. Her room was bright and clean with nice decor. A really nice atmosphere throughout.

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Review from Sue M (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been discharged from hospital whilst we were still looking for a care home. She was unable to care for herself, limited mobility and living alone. We visited Ashley Park we liked it straight away; friendly, calm, cosy and safe. They offered to see mum straight away, were amazing with us and
her (we were all highly emotional) and said they could take her immediately - the relief. They looked after her needs and went out of their way. I can't thank them enough. Everyone was so kind. Amazing.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Park Care Home

Thank you for your kind words. We are glad to help you and your family through a stressful time like this. Thank you for choosing Ashley Park for your mom's stay.


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Review from W R (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died on the 15th February having been in Ashley Park for 9 1/2 years.


Throughout this time she was totally dependent on the staff for all her needs. She was cared for in a very loving way by thoughtful, friendly and respectful staff who all consistently maintained the highest standards.


Reply from Greta Narbutaityte, Customer Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Mandy P (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Ashley Park Care Home on Christmas Eve. We wished him to be close by so we could visit him often. The staff could not have been more thoughtful and helpful, they looked after the whole family. We were always warmly welcomed and seeing everyone enjoying Christmas together was
lovely and laughter was heard often. I could not have wished for more for my father and he was treated with respect and dignity and kept as comfortable as he could be. Thank you to you all.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from S A (Godson of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot comment on food and activities but as visitors, we are always treated well and the resident is well cared for.

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Review from Christopher B (Son of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Ashley Park for some months and I would like to commend the team there for their incredible care, cheerfulness, willingness, friendliness, expertise and professionalism.
Led by the manager, everyone, including carers, nurses, chefs/cooks, entertainers, administrators, receptionists
and support staff, show the same sense of real care and consideration for the residents.
The manager sets an excellent example by being professional, yet very approachable and deeply caring - nothing is too much trouble and he will always ensure that if something needs to be done it is done.
In addition the home itself has bags of character, with great grounds and lovely views over the fields to the Downs - it is like staying at a good Country House hotel, but with the added peace of mind of having proper nursing care. I really could not ask for a better home for my dad.
Thank you to everyone at Ashley Park, your care is appreciated very, very much!

Reply from Josephine Gaupholm, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding cheerfulness and expertise of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Abi C (Private Carer of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I take my client to visit his mother, we are always made to feel welcome. The home is always immaculate.
There always seems to be a good array of activities for the residents.
It feels like an exclusive hotel, the residents are so well catered for and the surroundings are beautiful.

Reply from Josephine Gaupholm, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home. We are pleased to hear that you find the home immaculate and appreciate your comments regarding the residents being well catered to. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from I W (Friend of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is well cared for and happy.
Room attractive, clean, pleasant aspect.
Staff welcoming and helpful.

Reply from Andrew Hyland, Customer Adviser at Ashley Park Care Home

Thank you for your review. We are pleased to hear that the resident is well cared for and happy. We appreciate the comments about the staff and will share this with the home's manager. The Bupa Customer Care Team.


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Review from David D (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care has been very good and mum's health and quality of life has improved since being looked after by the home.
Despite all the problems with staff recruitment, the quality of care provided by the staff has been excellent.

Reply from Gabriella MIils, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home, we pleased to hear that your mum's health has improved during her stay. We appreciate your comments on the care given and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from Peter W (Friend of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent atmosphere of caring and attention to details. Surroundings are first class.

Reply from Gabriella Mills, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff here and will share this with the care home's manager. The Bupa Customer Care Team.


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Review from Amanda R (Niece of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Lots of care shown to residents. Clean, secure and well-maintained premises. There was a good sense of calm and peace. Residents seemed comfortable and happy.

Reply from Josephine Gaupholm, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home. We are pleased to hear about your positive experience and appreciate your comments about the friendliness of the staff and comfort of the home. We will pass your comments on to the home's manager. The Bupa Customer Care Team


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Review from Tessa C (Friend of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Ashley Park and since she passed away I have continued to visit her friends who are still there. The atmosphere is welcoming, friendly, professional and kind with residents, if they wish, participating in a wide variety of activities. Yesterday there was a threesome playing
scrabble, some sitting outside in the shade chatting and the activity room was full of eager attendees. The staff are excellent and caring and it is a pleasure to pop in and catch up with the good friends that mum made whilst she was there.

Reply from Gabriella Mills, Customer Advisor at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home, we are sorry to hear about the passing of your Mother and hope she enjoyed her time at the home. We are pleased to hear that the residents enjoy the activities provided and that everyone is well cared for. We appreciate your comments on the home and the staff working there and will share your review with the care homes manager. The Bupa Customer Care Team.


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Review from Tim B (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being very expensive, I find the manager and staff very pleasant and professional. This home reminds me of a hotel, which is a good thing.


Quite frankly you are the best and a great place for my father, who will be 99 in August, to spend the last years of his life.


Reply from Gabriella Mills, Customer Adviser at Ashley Park Care Home

Thank you for your review. We are pleased to hear that you have had a positive impression of our care home on your visit with your Father. We appreciate your comments of our staff and will share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from A B (Daughter-in-law of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming. Good, friendly atmosphere. Clean - new carpet very welcome. Satisfied resident - so visits are a pleasure. Easy parking.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Pauline D (Friend of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to this home. Very pleasant atmosphere and staff can only tick options I have seen. Building in beautiful surroundings. Nice visit.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review and kind words, I'm so pleased to hear that you enjoyed your visit.


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Review from E T (Sister-in-law of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the patient has had a stroke and is very elderly within her capacities she seems content. She is being well looked after and likes the room and the fact she can see out of the window.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. I'm pleased to hear that your relative is content and well cared for, I hope that this gives you peace of mind knowing that they are safe and well cared for.


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Review from Brenda H (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a welcome when we visit and the home has a friendly atmosphere. It is where we can relax with the person we came to see and the surrounding beautiful gardens are so beautifully looked after.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. I hope you enjoy many more visits with your friend and can relax in the gardens in the summer.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashley Park Care Home is calculated as follows: ( (132 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (1)

Victoria

Victoria Taylor

Job Title: Home Manager

Joined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.


In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.


I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.