Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU
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9.9 85 Reviews
  • Ashley Park Care Home, Guildford
Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff is happy to accept last-minute requests too.

Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas, orchard, raised flower beds and lawns can be enjoyed by residents alongside a sensory garden and greenhouse.

Most bedrooms have en-suite facilities, flat-screen TVs and most offer views of the gorgeous grounds, seven acres of stunning Surrey countryside.

Meals are freshly prepared every day by the home’s onsite chef and menus can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred.

A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Ashley Park care home'.

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Care Provided by Ashley Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Victoria Taylor (Home Manager)
  • Admission Criteria
    • 6 Rooms available large enough for couples, a pre-assessment is required for all admissions please contact the Home Manager for further details
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley.


    The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.


  • Parking

  • Parking available on site.


Ashley Park Care Home Reviews (85)

Total of 85, showing 61-80
9.9

Ashley Park Care Home has a Review Score of 9.9 (9.929) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Park Care Home has 85 reviews.

Overall Experience

  • 65
  • 17
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Review from Mirian H (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

25th January 2018 my mother and I had a lovely time when we visited an old family friend who we last visited when my father was alive and mobile in the summer of 2015! After a long illness bravely borne Daddy passed away in February 2017 and we had not seen her for a long time. We were thrilled to find
her looking well cared for and able to remember who we were. The receptionist made us very welcome and despite the fact that new carpets were being fitted we were accommodated in the lounge on a new carpet and served a very welcome mug of tea with milk and one sugar. Thank you!

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm sure that your friend will have been so glad to see after such a long time and that you had lots to catch up on. It is lovely to know that she is looked after so well.


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Review from A M (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother came in for respite care after she fell over and could not walk. Several weeks later when she was back on her feet, she decided to stay permanently. She is so much happier, enjoys the company and it is a pleasure to visit.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. I'm so glad to hear that your mother is happy in our care and I'm sure she will have made new friends as well. This must give you comfort knowing that she is happy and settled.


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Review from David C (Friend of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good visit. Resident well looked after. Unable to answer all questions.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. I'm so glad that your friend is well care for.


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Review from Sally P (Friend of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashley Park always seem very friendly and efficient. There seems to be more continuity of staff than in other similar facilities, and when staff do leave, it is often for higher training and promotion.
The food seems excellent and home-cooked.
The house is lovely and residents are encouraged
to use the beautiful grounds in summer.

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Review from Walter D (Friend of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellently run care home. It obviously has superb management creating very happy residents and staff.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from S D (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful. It is very clean and there are no odours other than the smell of home cooking!

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from S T (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears happy and well cared for. Her room is clean, bright and warm. The carers I have met have been terrific, thoughtful, kind and gentle.
The house is old and awkward but seems to be well maintained.
I cannot comment on several aspects as I have no experience but there is a good atmosphere
and the staff are super.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review and kind words about our staff at Ashley Park. I'm so glad to hear that your mother is happy and well cared for.


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Review from J L (Grandson of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home.
The staff are always friendly and attentive.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from J T (Friend of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and attentive to residents. Lovely venue and location. Well staffed at dinner time.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D M (Wife of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I particularly like Ashley Park because it is a small home in beautiful grounds (well kept) I know most of the staff (permanent) and find them all very caring to my husband. I have already recommended it to a couple of friends for their relatives.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from T B (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Park has been incredibly supportive of my mother since she first visited for respite in November last year and later from February when she returned as a permanent resident. My father has very recently passed away and the care and understanding shown to my mother by all staff has been exceptional.

Reply from Jayne Duck, customer services administrator at Ashley Park Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from G T (Resident) assisted by family/friend published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very positive experience.
the house is bright, airy and warm.
The setting is attractive and restful.
The staff are warm and very good natured.
Superb activities ladies.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from H D (Friend of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely welcoming, helpful, friendly and caring. Good facilities, beautiful setting, immaculately clean.

Reply from Jayne Duck, Customer services administator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home we will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Susan C (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Ashley Park Care Home for seven and a half years. During that time, she has been consistently well cared for. Her needs are great as she is completely immobile and has no communication skills. The staff have been able to interpret her needs and make sure she is never
in pain or ditress.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from R B (Resident) assisted by family/friend published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very comfortable. I enjoy my PAT Dog visits with the man and his dog Wanda. I do not partake in many activities but very much enjoy the violin and clarinet concerts and the poetry reading.
Sometimes I have to wait for my night time medication after I have got undressed and changed into my night
clothes.
The last time this occurred it was rectified the following evening by an excellent staff member.

Reply from Simone Berkeley, Customer Service Advisor at Ashley Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team.


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Review from Maria D (Resident) assisted by family/friend published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being very ill, the staff have really helped my recovery.

Reply from Simone Berkeley, Customer Services Advisor at Ashley Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and speedy recovery, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from R V (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well supported and enjoys his time in the nursing home. Nursing and technical support is 1st class and medical support works well. Catering is first class too. Overall, we are very pleased out father came here.

Reply from Simone Berkeley, Customer Service Advisor at Ashley Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Paul F (Relative of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the 100th Birthday of a relative and all members of our family were strongly impressed by the warmth of the care provided. The staff went to great lengths to make our relative feel special and the quality of the preparation by the events manager, the food by the kitchen staff, the individual
attention given by the manager and all his staff was second to none. It is impossible to overstate the sincerity of the care. Genuinely outstanding. The good health and happiness of the residents were a testament to the staff. Well done to all concerned.

Reply from Simone Berkeley, Customer Service Advisor at Ashley Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Peter T (Son of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Every year fees increase well above inflation but without any improvements in standards. Resident now even have to pay for a telephone. Staffing levels are down below what is required and there is yet another new manager. (5th in 8 years).

Reply from Emily Wilson, Customer Service Administrator at Ashley Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Carol S (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and support that has been given to my mother since the first day she arrived at Ashely Park Care Home. The staff have been very good and always cheerful. The food is excellent. My family and I are sure that the care that our mother received has kept her alive.

Reply from Tom Meyer, Customer Service Administrator at Ashley Park Care Home

Thank you for your Ashley Park review. We're very appreciative of this feedback and glad to hear that our care has had a strong positive impact on her quality of life.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashley Park Care Home is calculated as follows: ( (132 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (1)

Victoria

Victoria Taylor

Job Title: Home Manager

Joined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.


In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.


I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.