Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.7 90 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Ashton Lodge is a homely facility that makes an excellent contribution to community life, being registered for 100 residents and available for many specific care needs.

All of the home's bedrooms are en-suite and the interior is highly-suited to adults with memory loss or a visual impairment.

Carers are highly qualified in the practice of dementia care and the service is open to both short and long-term care and nursing requirements.

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Care Provided by Ashton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle David (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Ashton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care £1,450 – £1,450
    • Self-Funded Nursing Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,499
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Fees Subject to initial assessment
  • (these prices are only a guideline, please contact Ashton Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please report to reception on arrival.


  • Parking

  • Parking is available on site.


Ashton Lodge Reviews (90)

Total of 90, showing 1-20
9.7

Ashton Lodge has a Review Score of 9.7 (9.686) out of 10, based on 27 reviews in the last 2 years. Over all time Ashton Lodge has 90 reviews.

Overall Experience

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Review from Anula C (Sister of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care home for the past 2 years.
She is being looked after well and the care she is getting is excellent.
All the staff are very good and they contact me whenever necessary and update the situation.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your kind feedback and for recognising the care and dedication of our team. We are pleased to hear that your sister has been well looked after and that you are happy with the level of communication and support provided. In our continuous effort to improve, we have recently enhanced the overall environment by refurbishing communal areas to create a more comfortable and welcoming space for our residents. Additionally, we have introduced a wider range of daily activities tailored to residents' interests and abilities, including music therapy, art workshops and more structured group exercises, and weekly trips in the community ensuring everyone stays engaged and active. Your feedback motivates us to continue providing the highest level of care, and we are grateful for your trust in our service.


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Review from Christine H (Sister of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a worrying, stressful time searching for a home for a family member. We were struck by the commitment from the manager and her team to make Ashton Lodge a real home.
This desire and ambition from the top permeates the building.
The atmosphere is always calm despite the challenging behaviour
of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.

Reply from Michelle David, Manager at Ashton Lodge

Dear Christine, thank you for taking the time to share your experience and provide such a detailed and heartwarming review of Ashton Lodge. We are truly delighted to hear that your brother is happy and comfortable with the care and support he is receiving. We are also pleased that you appreciate the imaginative and well-prepared meals, as well as the effort put into creating a relaxed, cafe-like dining space for our residents. Ensuring that mealtimes are an enjoyable and social experience is a priority for us. Your kind words about the staff's warmth, professionalism and attentiveness will be shared with the entire team, as feedback like this inspires us to continue providing the best care possible. Thank you again for your thoughtful review and for entrusting us with your brother's care. If you have any further feedback or suggestions, please do not hesitate to reach out.


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Review from M H (Sister of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an outstanding service no two words about it! 1st impression, meeting the management was unexplainable to share in words. Very approachable, understanding, full of empathy, great attitude. You don't find it in many places where people want to help and go that extra mile, is my experience. They
supported us immensely in the most crucial time of our need to house my sister during a short emergency visit overseas.
Also to mention the welcoming staff were professional and the whole 2 weeks experience was peaceful and we had peace of mind while we were away. The entire staff was very caring, warm and amazing people in person and on the phone. I never saw anybody stressed but beautiful smiles on their faces. Very inviting and great attitude among all. After all the most important thing was my sister being happy there.

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Review from Nicola H (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in lovely to the home in January. The staff and care have been superb and mum is really happy. The facilities are good too. The place is really welcoming and everyone is so friendly. The food is fab and the activities are good for my mum who can be a bit challenging at times. I looked at
a few homes but this one was by far the best and hasn't let us down. I was always so anxious about Mum's care in the past as it wasn't great, however this home I know I can trust them to look after her well. I have been able to go away for a week, knowing she was in good hands.
Well done to the team there. It's a lovely place to live and to go and visit your loved ones.

Reply from Michelle David, Manager at Ashton Lodge

Dear Nicola, thank you so much for taking the time to share your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your mother has had a positive experience with us and we truly appreciate your recognition of the efforts of our dedicated staff. It is heartwarming to know that our team has provided the care, patience and attention your mother deserves. We strive to create a welcoming and supportive environment for all our residents and it is reassuring to hear that this has been reflected in your mother's care. Please be assured that we will continue to provide the highest standard of care for your mother and all our residents. If there is ever anything more we can do to support your mother or your family, please do not hesitate to reach out to us. Thank you once again for your lovely review and for trusting us with your mother's care.


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Review from K G (Granddaughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton Lodge staff overall were friendly, welcoming and always happy to help! We were lucky enough to get recommended this care home for my grandad, where he enjoyed the company of staff, who made him smile and laugh everyday. It's not a 5 star hotel but it is homely with good day trips out and fun
activities daily. Generally food was always delicious and varied! We were always contacted and felt listened to. Thank you for your loving care.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for taking the time to share your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your grandfather had a positive experience with us, he was loved by all and we truly appreciate your recognition of the efforts of our dedicated staff. Thank you once again for your lovely review and for trusting us with your Grandfather's care.


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Review from Lisa K (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Ashton Lodge since March 2024.
I speak on behalf of myself and the entire family when we say that we are extremely happy with the care our father has received during his time. Although he can be difficult sometimes, they treat him with respect and have so much patience.
All
of the staff are always very happy and take time to have a chat about my father and how he has been if we are not able to visit him as often as we would like.
The food is always hot and varied, from breakfast to supper time.
I visited my father at a time when there was a singer entertaining the residents, she was brilliant and very engaging with everyone.
We are always kept updated by all of the staff, from receiving a phone call or by passing one of the nursing team, with any issues that may of arisen.
We cannot fault the care our father is receiving and it is very comforting to know that when we are not able to visit, we know he is receiving the best possible care and attention.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for sharing your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your father has had a positive experience with us, and we truly appreciate your recognition of the efforts of our dedicated staff. It is heartwarming to know that our team has provided the care, patience, and attention your father deserves. We strive to create a welcoming and supportive environment for all our residents, and it is reassuring to hear that this has been reflected in your father's care. Your comments about the communication and attention of our staff are very much appreciated, as we always aim to keep our residents' families informed and involved. Warm regards, Home Manager, Ashton Lodge Care Home.


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Review from A E (Son of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have helped my mother settle in quite quickly only being moved here in March 2024.
The staff are very friendly and professional as they go about their business. The rooms are bright and airy with good facilities. Food and activities are of a good quality and standard.
I wouldn't have any
issues recommending Ashton Lodge to other people looking for a care home for family members.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback enables us to continue to provide high-quality care


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Review from John P (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me this home, I would always give 10 out of 10! My words are not enough to express my gratitude and heartfelt thanks to all the staff that work there, the management, the carers, nurses, cleaners, do such a fantastic job, in the 7 years that I have been visiting my mum, I've always been received
with a warm welcome by the receptionist, and the staff are always on hand to help my mother and me throughout my visit with her, thank you so much to all at Ashton Lodge.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback is what helps us to continue to provide a high-quality of care.


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Review from Zubair A (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my father frequently at Ashton Lodge and every time we are greeted warmly by staff. I appreciate that it's not set within acres of greenery and it may not look modern from the outside, but that is not as important as the service provided by the care team which has been great.
The staff look
after all my father's needs and he has a good relationship with several team members.
The professionalism of Ashton Lodge's care team has shown me that it's imperative for those dealing with dementia patients, to have knowledge of the condition including how to react when there's a dementia-induced flare-up.
It's unfortunate, despite dementia being in the headlines, most people just don't understand this devastating illness nor how to interact with dementia patients.
Patience and sincere knowledge-based care is what patients need - holding their hands through this immensely challenging time.
Keep up the good work Ashton Lodge!

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Review from Sami A (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home managers and staff are exceptional. They work with some of the most challenging patients and continue to perform their roles with a smile on their faces and a positive attitude. They always make extra efforts to make a connection with my father, the patient with dementia, and with the
family when we visit weekly. I cannot recommend the staff more highly and a big thank you to the manager and one member of staff in particular and all the team for making such a challenging condition so much smoother and their team members give us invaluable peace of mind. My father really enjoys the communal approach, the activities and being with other patients like him, I am so grateful for all the efforts and for even taking the time to understand the sometimes-challenging family dynamics which can come when you have a family member with dementia, something only dementia carers understand.

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Review from Jane C (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Ashton Lodge after meeting the care home manager and we knew it was the care home for Mum. My Mum has dementia and since moving into Ashton Lodge she has been so well looked after. There is always a friendly and familiar face welcoming us as visitors or interacting with Mum.

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Review from Ian K (Son of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being moved to Ashton Lodge during Covid the home team has offered excellent care and is kind, patient and understanding towards our mum.
Whilst the drive and entrance to the home may not have the best kerb appeal the home team more than make up for this with their attitude towards every resident
being treated as a person with their own individual needs.
The team works hard to make sure the home is well maintained and always well presented and each member of the team makes sure they know each resident so there is always a friendly smile and word or two for anyone that needs it. Whilst we may not have been able to choose the home due to circumstances when it was needed, we feel very lucky that Mum is cared for so well.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking time to review our service. It is our pleasure to serve your mother.


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Review from Loren G (Wife of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was informed that my husband was being accepted at Ashton Lodge I was a little worried as I hadn't visited it and on first impressions, I was a bit of oh my what has he been sent to, after visiting Ashton Lodge I can only say that the staff from when you walk into the building and everyone who
works there are everything you can ask for, they are helpful, caring and all-round lovely people.
All my husband's family and friends who have since visited say they are happy with the nursing care he receives on a daily basis.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for reviewing our service, your feedback helps us to continually provide the best care.


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Review from Susan H (Wife of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Ashton Lodge 3 months ago. He suffers from delusional dementia and various other conditions that affect his life.
Since moving to Ahston Lodge he has become less distressed and agitated. The nursing staff are kind and caring with him. This is something he responds to well.
They ensure he has a comfortable, warm room and bed. Plus he is given his food and tablets regularly. He is encouraged to interact with other residents. My family are very happy that he is at Ashton Lodge.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your review. It is a pleasure caring for your husband.


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Review from William D (Son of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It might not look pretty from the outside but don't judge by appearances: I've been extremely happy with the care, cleanliness and efficiency of Ashton Lodge. Our mum has frontotemporal dementia and requires one-to-one care, and whenever I visit the carer is there by her side. Mum's condition is challenging:
she has greatly reduced mobility and speech, rips up her clothes, can lash out and be extremely rude, and is double incontinent. All are handled with care and respect by the staff, and the medication prescribed by the GP is administered on time and effectively. There was no complaint from the home when Mum ripped up her mattress - it was simply replaced. New flooring went in recently, the food seems good, and the home doesn't smell unpleasant, as I've found in previous homes (Mum was moved around a bit before she settled at Ashton). The manager is friendly and always available if we need to discuss anything; importantly she takes swift action if there are any special needs.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback is much appreciated.


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Review from Paul C (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation, I can quite honestly say that my father has been shown great dignity and respect while at Ashton Lodge and I couldn't recommend them highly enough.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. It helps us to consistently improve.


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Review from Jacqueline J (Sister of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my last visit to my brother, I was pleased to see him very well-dressed and comfortable in the lovely, spacious lounge. The staff were very welcoming and pleasant, working as a team creating a happy, relaxed atmosphere. They thoughtfully allowed us some quality time with him in a side room and brought
him back for lunch. The menu looked amazing and the dinner trolley arrived with a smiling chef, in his chef whites and hat, serving the food he had prepared. So nice! We left them to enjoy it.
We did not see any signs of activities that day but we walked outside around the spacious garden with its trees and tables which would be lovely, for those who can, to enjoy. My brother is in a lovely home with staff who care. Some of the ratings I have left blank as they at not applicable to me.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service.


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Review from A D (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived in Ashton Lodge from the hospital last September. She had previously been in another care home but we were not impressed with the care and attention she received there.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service.


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Review from Donna N (Stepdaughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashton Lodge is a welcoming home with a team of hardworking, well-intentioned and dedicated staff. The house and gardens are well-maintained and secure. Standard of meals is exceptional. For new residents it would be helpful to have been furnished with a few house rules including timings of the day,
reception hours, service standards (including response times), fees and charges, staff board with names and roles, who and how to contact with queries or issues. It's a shame the staff rota/coverage doesn't allow for outside supervision in the summer months/fair weather, as I had to bring my step mum inside at the end of visiting.

Reply from Michelle David, Manager at Ashton Lodge

Dear Donna,
Thank you for taking the time to review our service and for highlighting area's of improvement. We are working on a welcome pack currently which will have all useful information that you have expressed and have taken on board your suggestions.


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Review from Lynda N (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was admitted to Ashton Lodge, we have experienced such wonderful care, treatment and love, particularly for my mum, who is 101 years of age, and the respect and kindness expressed to my family are amazing. The carers and nurses are so good with all the patients, and nothing is too much
when it comes to caring for all of the patients at Ashton Lodge at Sunbury on the Thames. We are so grateful that Mum is cared for so well and happy. Entertainment is wonderful and keeps patients happy all the time.
Many, many thanks once again.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Ashton Lodge is calculated as follows: ( (232 Excellents x 5) + (63 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle David

Job Title: Home Manager

Joined: 2022

My career in Health and Social started as a result of my grandfather being terminally ill. He was being cared for in a hospice which was not caring for him the way we had expected. As a family, a Decision was made to take him home and care for him. One day when supporting my grandfather I had an epiphany that maybe this is what I should be doing. I wanted to make a difference in people’s lives by ensuring they have a good quality of life for the rest of their lives. I graduated with a BSC Psychology degree and went on to achieve Health & social vocational qualifications.


After graduating I went on to become a Dementia support worker and developed my career very quickly in Management.


I have worked for 20 years in the sector in different capacities and am extremely passionate about providing a high standard of quality care.

I enjoy developing teams and supporting them to reach their full potential.


Frequently Asked Questions about Ashton Lodge

What types of Care is Ashton Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashton Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashton Lodge have?

There are 100 Single Rooms.

What are the Facilities & Services at Ashton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton Lodge to the centre of Sunbury-on-Thames?

1.3 mile(s) as the crow flies, distance by road may be significantly further.