Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames TW19 7AZ
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9.8 72 Reviews
  • Barchester Ashford House Care Home, Staines-upon-Thames
Barchester Ashford House Care Home is located near Staines, in the village of Stanwell.

The home provides 24-hour expert care for people living with dementia in the specialist Memory Lane Community.

It is proud to be one of the first homes to be accredited as part of Barchester’s Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ashford House.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Staff's dedication can be seen across the board - in the cooking, hospitality and organised activities for residents.

Activities are tailored to the individual interests of residents and there is an ongoing life box project in which residents can compile memories and treasured items. Other activities include pet therapy and musical entertainment.

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Care Provided by Barchester Ashford House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daisy Mingle (General Manager)
  • Admission Criteria
    • NHS, Private funders, CHC
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Barchester Ashford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashford House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ashford House Care Home Reviews (72)

Total of 72, showing 1-20
9.8

Barchester Ashford House Care Home has a Review Score of 9.8 (9.783) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Ashford House Care Home has 72 reviews.

Overall Experience

  • 53
  • 18
  • 0
  • 1
  • 0

Date Published

72
3
15
23
49

Review from E D (Husband of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for over 4yrs. The accomodation is first class alway very clean and, tidy The care home staff provide a totally first class reponse to alway to their residents. Fully recomending

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

I would like to extend my deep thank you for the review in behalf of Ashford House TeamReally an amazing and inspiring wordsKind Regards,Daisy


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Review from Jane W (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barchester Ashford House Care Home are fantastic and offer support to the wider family, not just our dad. We are very grateful for the care given and it gives us peace of mind knowing he is being taken care of.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

I would like to extend a big thank you from everyone at Ashford House, such inspiring words of kindness. We will continue to strive for the best for our residents.


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Review from Judith D (Friend of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one
relationship with those living in the home and their carers. They were polite, respectful and very caring.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Judith, on behalf of Ashford House team, we would like to extend our big thank you for the wonderful and inspiring words you described the team, well appreciated. We will continue to aspire for the best for our residents. Kind regards, Daisy.


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Review from Sally C (Wife of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent so far.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Sally, on behalf of Ashford House team, we would like to extend our big thank you, an inspiring word to describe the home. Kind regards, Daisy.


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Review from V W (Friend of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came to see my friend and was delighted to find her happy and enjoying life at Barchester Ashford House Care Home after a bad start.
I have never seen such cheerful and happy staff and the care appears to be excellent!

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Thank you for the wonderful words, we appreciate your comments, this will help us to continue to improve our services. Kind regards, Daisy.


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Review from Caroline R (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Barchester Ashford House Care Home for over one month now and I wish to express just how happy I am with the care he is receiving. The staff are tireless in their efforts to ensure my father's comfort and treat him as they would a family member rather than simply a client.
I couldn't be more satisfied.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of Ashford House team, we would like to say a big thank you for appreciating the care, support and assistance we provide. We will continue to strive for the best to ensure our residents have a place they can call home. Kind Regards


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Review from S P (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of the Ashford House team, we would like to extend a big thank you for the wonderful and inspirational message describing the staff and the home, well appreciated. We will continue to strive to improve the services for our residents.


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Review from John W (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of Ashford House team, we would like to extend our big thank you for the review, it's been so inspiring to see how family are believing in us. This is just so wonderful. We will continue to strive for the best for our residents. Kind Regards


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Review from Francine C (Sister of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of the Ashford House team, we would like to extend a big thank you for the kind and inspiring words. We always aim to strive for the best for our residents. Kind regards.


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Review from Barbara R (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find all the carers very good and helpful, also various nurses very good.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Barbara, I would like to thank you, on behalf of the Ashford team, for the kind words you have described the team, well appreciated, we will continue to strive for the best for our residents. Many thanks, Daisy.


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Review from David H (Son of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff
in the home have been first-class.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of the Ashford House team, we would like to thank you for the kind and inspiring words you described the staff for their amazing heart. She has settled well since admission to Ashford House. We will continue to strive for the best for our residents. Kind regards.


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Review from Ann S (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently the home care staff helped my husband and myself when he was taken to hospital, just for a few hours. They were so supportive.
The carers are just that caring, not only for the residents but also for their families.
The nursing staff are always available to help and answer any queros that
I have had.
My husband seems settled, and importantly, happy.
The management isn't always visible.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I will share the lovely and inspiring message you described about the staff. You and David have been like a family to us, and well appreciated. We will continue to strive for the best for our residents. Many thanks,


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Review from J D (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

I would like to inform you that the inspiring message you have described to the staff is very much appreciated. This will be shared across the home. We will continue to strive for the best for our residents. Many thanks.


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Review from Steve M (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy and being looked after very well.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Steve, on behalf of Ashford House team, we would like to extend our big thank you for the wonderful words you have described the team, we will continue to strive for the best for our residents.


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Review from Karen R (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very
well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Karen, on behalf of Ashford House team, we would like to extend a big thank you for trusting us to care for your mum, she is settling well with us and found new friends, she always has a lovely smile on her face.


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Review from Nicholas c (Nephew of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You have been so good to us, and to our aunt, our stay was not a long period but will remain with us forever. The staff were friendly and very kind. The last hours with our aunt were so memorable because the night staff did all they could to make it easier. We thank you so much.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

On behalf of team Ashford House, we would also like to thank you for trusting us to care for your aunt, she was very appreciative of the assistance and support from the staff. I will share your kind words and appreciation with the staff great work.


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Review from Fran M (Daughter-in-law of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring. The home is spotless. Meals are exceptional. Communication with relatives is positive. Care is personalised to enhance residents' experience. No complaints or concerns at all.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

On behalf of the team Ashford House we would like to thank you for your kind and inspiring words, we will continue to strive for the best for our residents.


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Review from Sue B (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives at Ashford House. She is very happy and the carers and all staff are brilliant. There is plenty of different entertainment going on; fetes, animals visiting and trips out in the minibus. There's a small shop/shed in the garden where all toiletries, cards
etc. are free for residents. Would definitely recommend this place 100%.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Dear Sue,
On behalf of Team Ashford House, we would like to extend our big thank you for the trust in providing care for Mum. We will continue to strive for the best for our residents.


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Review from Marion O (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have always been very pleased with the care that Dad is given at Ashford House. He is always kept clean and comfortable and is well cared for. He has a lovely room, which is always clean and tidy and his needs are met.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you on behalf of the Ashford House team for your kind words. We will continue to strive for the best to ensure our residents have a good experience and enjoy the company of the staff and other residents.


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Review from Brian S (Brother of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the total presentation of the care home and facilities. Staff are helpful and attentive. The care home efforts of Saturday 1st July were excellent, entertainment and food very impressive.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Brian,
I would like to thank you for the kind and inspirational words, I will share them with the care team, such a wonderful feeling to receive lovely words from you. We will continue to strive for the best for our residents.
Kind regards,
Daisy.


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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Barchester Ashford House Care Home is calculated as follows: ( (215 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 267 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (64)

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Meet the Team (11)

Daisy

Daisy Mingle

Job Title: General Manager

Joined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.


Welcome to our website!


I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity


Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.


I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.


Cristina

Cristina Marin

Job Title: Deputy Manager & Infection Control Champion

Joined: 2000

Hello. My name is Cristina. I am the Clinical Deputy Manager here at Ashford House.


I qualified as a nurse in Romania. In 2000 I started working with Barchester and in 2003 progressed to the role of senior carer while waiting for my PIN number.


I continued as a nurse afterwards. I’m grateful for the experience that I have gained working with Barchester to improve my skills and the training that has been provided by the company.


There have been challenges in the past but we remain focused on residents wellbeing as well as the well-being of our team and ourselves.


Laura

Laura Cocue

Job Title: Home Administrator

Joined: 2023

Laura joined Ashford House in late September 2023 and is really pleased to be working for Barchester Healthcare. She enjoys meeting residents and their loved ones and is very proud to be part of our team.


Sheeba

Sheeba Khan

Job Title: Activities Coordinator

Joined: 2021

Having a degree in fine arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of our residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day lives and I can honestly say this is one of the most rewarding jobs. I am really enjoying my role as an Activities Co-Ordinator at Ashford House.


Sheila

Sheila DeCastro

Job Title: Administrative Assistant & Wellbeing Champion

Joined: 2021

My name is Sheila and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.


Malgorzata

Malgorzata Chocianowska

Job Title: Head of Unit, Registered Nurse

Joined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.


Linda

Linda Elward

Job Title: Head of Housekeeping

Joined: 2010

Linda has worked in Ashford House since 2010. She first joined as a Care Assistant but was offered the position of Head Housekeeper in June 2015. Since then, Linda has been a dedicated member of staff, always upholding excellent standards throughout the home.


Olugbenga

Olugbenga Quadri

Job Title: Care Practitioner

Joined: 2022

Speak Up Champion


Irena

Irena Urzeine

Job Title: Care Practitioner & Falls Champion

Joined: 2016

Irena Urziene and I love working as a Care Practitioner at Ashford House.


I have worked at Ashford House for many years and love my job and our residents.


Patricia

Patricia Hill

Job Title: Health Care Assistant & Dementia Champion

Joined: 2019

My name is Patricia and l have been working at Ashford House for a number of years now and l enjoy my job and the opportunity to work and support people from various places.


Marisa

Marisa Silva

Job Title: Care Assistant

Joined: 2017

Dementia Champion


Frequently Asked Questions about Barchester Ashford House Care Home

What types of Care is Barchester Ashford House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ashford House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Ashford House Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Barchester Ashford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Barchester Ashford House Care Home to the centre of Staines-upon-Thames?

2.1 mile(s) as the crow flies, distance by road may be significantly further.