Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames TW19 7AZ
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9.8 72 Reviews
  • Barchester Ashford House Care Home, Staines-upon-Thames
Barchester Ashford House Care Home is located near Staines, in the village of Stanwell.

The home provides 24-hour expert care for people living with dementia in the specialist Memory Lane Community.

It is proud to be one of the first homes to be accredited as part of Barchester’s Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ashford House.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Staff's dedication can be seen across the board - in the cooking, hospitality and organised activities for residents.

Activities are tailored to the individual interests of residents and there is an ongoing life box project in which residents can compile memories and treasured items. Other activities include pet therapy and musical entertainment.

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Care Provided by Barchester Ashford House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daisy Mingle (General Manager)
  • Admission Criteria
    • NHS, Private funders, CHC
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Barchester Ashford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashford House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ashford House Care Home Reviews (72)

Total of 72, showing 21-40
9.8

Barchester Ashford House Care Home has a Review Score of 9.8 (9.783) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Ashford House Care Home has 72 reviews.

Overall Experience

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  • 18
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Date Published

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Review from J F (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are generally well looked after and the nursing supervision is of a high standard. It does give me peace of mind that my parents are closely monitored and any issues are acted upon. Care staff-there does appear to be a staff shortage at times and I get the impression of a high turnover of
care staff.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the kind words and your support, this inspires us to continue to improve our services.


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Review from Pauline W (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for in Ashford House Care Home for six months, from September 15th to March 12th. He was so well looked after, everyone was so kind. He was treated with such devotion and dignity. He came to call Ashford House home. Ashford House became a second home for our dog and me too!

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the wonderful and inspiring words and the trust that put in there, we will continue to improve our services to ensure our residents will continue to be happy living with us.


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Review from B H (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident ar Barchester Ashford House Care Home for almost five years. During that time, the care she has enjoyed has been excellent - welfare and medical and the staff and carers have made her feel so welcome and included.
The carers are so patient with her and take very good care
of her even when she is being uncooperative. The home is kept clean and safe and the meals are varied and nutritious. I am very grateful for the support Ashford House Care Home give the residents and their families (especially during Covid lockdowns) and highly recommend the care home for anyone experiencing the devastating impact of dementia.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you on behalf of the Ashford house team for such wonderful words, your support and appreciation inspire us to continue our services, keeping the residents safe and happy.


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Review from Annette B (Mother of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the home for a number of years, she entered with dementia and other medical conditions, the care she has received has been excellent, the staff are all helpful and friendly, and the home is well looked after and maintained. With an excellent entertainment programme.
The food option is very good. It has given our family peace of mind she is being so well looked after.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Ashford was overwhelmed with the wonderful and kind words on how you describe the care we are providing to our resident. We will continue to strive for the best. Thank you very much.


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Review from Rob P (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so helpful, friendly and caring and Ashford House Care Home has such a lovely atmosphere. My mum is very well cared for and looked after and I always get a warm welcome when I visit. I am always kept updated on mum's health and she is very happy here. I would highly recommend Ashford
House to anyone looking for first-class care.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the wonderful and motivating words, well appreciated. Ashford House will continue to improve our services to adapt to the needs of the residents we look after.
Kindest regards.


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Review from Helen T (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we are very happy with the care and attention our mum receives. Her behaviour can be very challenging at times due to her illness and she is looked after with the dignity and respect that she so deserves and we are forever grateful, it is much appreciated and very comforting to know she's
being well looked after.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the kind words and trust, we will continue to strive for the best for our residents.


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Review from Bernadette L (Daughter-in-law of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really lovely and caring.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Thank you so much for taking the time to write such a lovely review of Ashford House. I will certainly advise the team of your comments.


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Review from B S (Relative of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always lovely to visit Ashford House Care Home. I am always greeted so warmly by the staff. I am so impressed with the first-class care provided for the residents. The residents are always happy when I am here. Ashford house always provides a range of activities for the residents which I think
is also very important, the activities coordinators are fantastic, interacting and dancing with the residents. It's always a pleasure and I always look forward to visiting Ashford House.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the wonderful and motivating words you put in to describe the services we provide.
Your comments are very important to us, we continue to strive for the best possible care for our residents and good relationship with families and friends.


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Review from Nicola C (Granddaughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my nan is top-notch. She is always well cared for and loved and fussed over by the wonderful staff, she is always kept nice and clean, staff are always welcoming to us and very approachable and informative. The cleanliness of the home is amazing, when you walk in it is always fresh smelling,
never smells of old people's home, cleaning staff are always seen working as I imagine the cleaning never stops, amazing how they manage to keep it so clean. Hats off to the wonderful head housekeeper and her team and, as always, the head of unit nurse is amazing, we trust her 101% with Nan and, of course, another member of staff is always a breath of fresh air when she is on. Thank you all for the great care you give my nan.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Hi Nicola,
We are overwhelmed with the wonderful and inspiring words of praise to the staff across the home. We will continue to strive for the best for all our residents.
Many thanks,
Daisy.


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Review from Jasmine J (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashford House Care Home has been amazing. The manager and the staff especially dad's carer have been so professional, kind and caring. I could not have asked for anything better. When the time comes I will hope to be a resident. P.s Everything is so clean! Very important.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the wonderful comments, we will continue to improve our services and strive for the best for our residents.


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Review from Lisa W (Relative of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care, but sometimes they are short-staffed, which can sometimes affect the quality of care.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Thank you so much for taking the time to write a review for us here at Ashford House. We are so pleased you are happy with the care. This has been passed on to our teams.
Sadly technology has let our General Manager down today, but she would like to convey to you that she would love you to pop into her office at a time suitable to you for coffee, cake and a positive update on our staffing.


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Review from S B (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to visit Dad, he was in the day room listening to the singer. Everyone, including Dad, was singing along; some were even dancing. It was so lovely to see. Some of the other people were telling of their experiences, which were very funny and entertaining.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Thank you so much for taking the time to write a review for us here at Ashford House, and your review was so lovely to read, we shall be sure to let the team know here. I would like to thank you for the wonderful and inspiring comments, we will continue to strive for the best.


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Review from Deborah G (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum thoroughly enjoyed the Platinum Jubilee party that was held in the garden and she really enjoys the activities at the home, especially the animals.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Thank you so much for taking the time to review Ashford House. We really enjoy residents' feedback. Thank you so much for the wonderful comments, this will continue to inspire us to continue to strive for the best.


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Review from Jackie R (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bringing mum to Ashford House from another care home was like a breath of fresh air. The home is extremely well managed and every single member of staff is very pleasant, attentive, efficient and available as needed. All the carers are genuinely caring and the activities reputation is well deserved.
Food is plentiful, varied and attractive with
3 three-course meals per day with additional sandwiches later in the evening for any residents who need food then. The home is extremely clean and well decorated and smells fresh. In the few weeks that mum has been there, her mobility has improved and I'm now confident that mum is in a place where she is being looked after to the best of their ability.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

I and my team are very grateful you have taken the time to write us a lovely review. Thank you for your kind words.


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Review from A G (Son of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Ashford House for 14 months. He has received first-class care
all-around to meet his medical and personal needs. The facility is always clean and in good order.

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Review from B D (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to transfer dad to Ashford House at the height of the pandemic so it was not easy. The staff ensured we were kept up to date about everything so we were happy dad had settled in well. When were allowed to see him every effort was made to ensure our visits in the garden or Pod went smoothly. Dad
seemed happy and content and we were aware that some staff went the extra mile to ensure he was well looked after in a friendly and dignified way.

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Review from Steven Y (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after and the use of the outdoor space for visits and events, e.g. coffee mornings is great.

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Review from T N (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care whilst in your home. Very caring support to us in her time with you. Lovely environment. Very friendly. Treated with dignity and respect. Mum enjoyed the music and dancing immensely.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Thank you for your lovely review. It was our pleasure to care for mum; she really did enjoy her music and dancing. We will forward your comments to the team too.


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Review from K T (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Communication skills from staff to relatives are poor, need improving. Unhappy with appearance when visiting as trousers (which did fit) are too short! Eye problem - no feedback.

Reply from Dilyana Sharkova, General Manager at Barchester Ashford House Care Home

Thank you for your review. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with us during your visit and it was my understanding they were discussed with you at the time and had been resolved. If you did have any outstanding concerns you would like to raise with myself or a member of my team we would welcome the opportunity to look into these and discuss with you further. We are also happy to talk you through your Mother’s eye issues and agreed on actions going forward. Please do not hesitate to contact us via phone: 01784 425810 or email: Ashford@barchester.com.


With best wishes and kind regards,
The General Manager, Ashford House


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Review from Sasha F (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well presented, clean and tidy on my visits. Her room and bathroom always look clean. Staff are always friendly and welcoming. Mum seems to be comfortable in her surroundings and well cared for.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Barchester Ashford House Care Home is calculated as follows: ( (215 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 267 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (64)

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Meet the Team (11)

Daisy

Daisy Mingle

Job Title: General Manager

Joined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.


Welcome to our website!


I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity


Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.


I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.


Cristina

Cristina Marin

Job Title: Deputy Manager & Infection Control Champion

Joined: 2000

Hello. My name is Cristina. I am the Clinical Deputy Manager here at Ashford House.


I qualified as a nurse in Romania. In 2000 I started working with Barchester and in 2003 progressed to the role of senior carer while waiting for my PIN number.


I continued as a nurse afterwards. I’m grateful for the experience that I have gained working with Barchester to improve my skills and the training that has been provided by the company.


There have been challenges in the past but we remain focused on residents wellbeing as well as the well-being of our team and ourselves.


Laura

Laura Cocue

Job Title: Home Administrator

Joined: 2023

Laura joined Ashford House in late September 2023 and is really pleased to be working for Barchester Healthcare. She enjoys meeting residents and their loved ones and is very proud to be part of our team.


Sheeba

Sheeba Khan

Job Title: Activities Coordinator

Joined: 2021

Having a degree in fine arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of our residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day lives and I can honestly say this is one of the most rewarding jobs. I am really enjoying my role as an Activities Co-Ordinator at Ashford House.


Sheila

Sheila DeCastro

Job Title: Administrative Assistant & Wellbeing Champion

Joined: 2021

My name is Sheila and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.


Malgorzata

Malgorzata Chocianowska

Job Title: Head of Unit, Registered Nurse

Joined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.


Linda

Linda Elward

Job Title: Head of Housekeeping

Joined: 2010

Linda has worked in Ashford House since 2010. She first joined as a Care Assistant but was offered the position of Head Housekeeper in June 2015. Since then, Linda has been a dedicated member of staff, always upholding excellent standards throughout the home.


Olugbenga

Olugbenga Quadri

Job Title: Care Practitioner

Joined: 2022

Speak Up Champion


Irena

Irena Urzeine

Job Title: Care Practitioner & Falls Champion

Joined: 2016

Irena Urziene and I love working as a Care Practitioner at Ashford House.


I have worked at Ashford House for many years and love my job and our residents.


Patricia

Patricia Hill

Job Title: Health Care Assistant & Dementia Champion

Joined: 2019

My name is Patricia and l have been working at Ashford House for a number of years now and l enjoy my job and the opportunity to work and support people from various places.


Marisa

Marisa Silva

Job Title: Care Assistant

Joined: 2017

Dementia Champion