This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Ashford House Care Home has a Review Score of 9.8 (9.783) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Ashford House Care Home has 72 reviews.
Review from Richard W (Son of Resident) published on 10 November 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from S D (Wife of Resident) assisted by family/friend published on 9 August 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from S C (Daughter of Resident) published on 8 August 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from L W (Daughter of Resident) published on 26 June 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Simon Q (Son of Resident) published on 15 March 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Erika H (Wife of Resident) published on 10 March 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money
Review from L W (Daughter of Resident) published on 7 March 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from M D (Husband of Resident) published on 6 March 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Marion O (Daughter of Resident) published on 6 March 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from G M (Daughter of Resident) published on 8 February 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from David B (Son of Resident) published on 26 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne A (Daughter of Resident) published on 25 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.783) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Barchester Ashford House Care Home is calculated as follows: ( (215 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 267 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2020
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Barchester Healthcare Ltd
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Job Title: General Manager
Joined: 2014
My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.
Welcome to our website!
I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity
Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.
I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.
Job Title: Deputy Manager & Infection Control Champion
Joined: 2000
Hello. My name is Cristina. I am the Clinical Deputy Manager here at Ashford House.
I qualified as a nurse in Romania. In 2000 I started working with Barchester and in 2003 progressed to the role of senior carer while waiting for my PIN number.
I continued as a nurse afterwards. I’m grateful for the experience that I have gained working with Barchester to improve my skills and the training that has been provided by the company.
There have been challenges in the past but we remain focused on residents wellbeing as well as the well-being of our team and ourselves.
Job Title: Home Administrator
Joined: 2023
Laura joined Ashford House in late September 2023 and is really pleased to be working for Barchester Healthcare. She enjoys meeting residents and their loved ones and is very proud to be part of our team.
Job Title: Activities Coordinator
Joined: 2021
Having a degree in fine arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of our residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day lives and I can honestly say this is one of the most rewarding jobs. I am really enjoying my role as an Activities Co-Ordinator at Ashford House.
Job Title: Administrative Assistant & Wellbeing Champion
Joined: 2021
My name is Sheila and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.
Job Title: Head of Unit, Registered Nurse
Joined: 2013
Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.
Job Title: Head of Housekeeping
Joined: 2010
Linda has worked in Ashford House since 2010. She first joined as a Care Assistant but was offered the position of Head Housekeeper in June 2015. Since then, Linda has been a dedicated member of staff, always upholding excellent standards throughout the home.
Job Title: Care Practitioner
Joined: 2022
Speak Up Champion
Job Title: Care Practitioner & Falls Champion
Joined: 2016
Irena Urziene and I love working as a Care Practitioner at Ashford House.
I have worked at Ashford House for many years and love my job and our residents.
Job Title: Health Care Assistant & Dementia Champion
Joined: 2019
My name is Patricia and l have been working at Ashford House for a number of years now and l enjoy my job and the opportunity to work and support people from various places.
Job Title: Care Assistant
Joined: 2017
Dementia Champion
