Belvedere House

Weston Acres, Woodmansterne Lane, Banstead SM7 3HB
Submit a Review
9.3 53 Reviews
  • Belvedere House, Banstead
Belvedere House is located in the pleasant community of Banstead, in Surrey, where it has up to 68 places available for occupancy for a number of personal care needs, including for elderly people with frailties, for people living with physical disabilities and for people living with dementia.

Residents are situated close to a number of useful amenities and enjoy an interior that has been purposely designed to fit their needs, including en-suite bedrooms, homely lounges and comfortable dining areas.

Beldevere House's team of expert carers are also skilled in looking after those with sensory impairment issues, using some of the most sophisticated techniques available.

Show Belvedere House on the Map

Care Provided by Belvedere House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • The Royal Alfred Seafarers' Society
  • Person in charge
  • Alice Mitroi (Home Manager)
  • Admission Criteria
    • Priority to those with seafaring background or connection although non-seafarers with a local connection will also be considered
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Belvedere House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,425 – £1,525
    • Self-Funded Nursing Dementia Care £1,575 – £1,675
    • RESPITE Self-Funded Nursing Care £1,610 – £1,715
    • RESPITE Self-Funded Nursing Dementia Care £1,785 – £1,890

  • Local authority funded residents are accepted if they have a seafaring/maritime background or are the dependant of a seafarer. Other local authority funded residents will require a 3rd party top up
  • (these prices are only a guideline, please contact Belvedere House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Plenty of on site parking


Belvedere House Reviews (53)

Total of 53, showing 1-20
9.3

Belvedere House has a Review Score of 9.3 (9.347) out of 10, based on 15 reviews in the last 2 years. Over all time Belvedere House has 53 reviews.

Overall Experience

  • 47
  • 4
  • 0
  • 1
  • 1

Date Published

53
8
10
15
38

Review from A s (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad was left without walker which was essential for his needs, fell and ended up in hospital with hypothermia, developed covid and pneumonia and then sadly died after 7 weeks, lack of basic care, how can your forget to give a walking aid ?? Care plan not fit for purpose, very few carers ever available,
promised the world and sadly let down very badly by this home, nothing can bring my dad back but it should never have happened... home investigating after a forced meeting.

Reply from Karen Goddard, Business Manager at Belvedere House

We are deeply sorry to hear of your fathers passing, and we extend our heartfelt condolences to you and your family during this incredibly difficult time.We appreciate you reaching out to us and meeting with our team to discuss your concerns. We take all feedback seriously, and an internal investigation is already underway to understand the circumstances.Please know that we remain committed to addressing your concerns, and if you have any further questions or wish to continue the conversation, we are here to listen and support you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Next of Kin) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my relative from another home, as I was not happy with the level of care that she was receiving. After looking around at different homes, I was recommended Belvedere House. After my initial visit, and had a good look around, I made the decision to move my relative there. I wish I had done it sooner,
as everything from her professional and smooth admission, to her care to date has been exceptional, and cannot fault it in any way. I have always found the staff to be friendly, caring and nothing is too much. I would have no hesitation to recommend this home to anyone I know.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Belvedere House. It's our mission to provide exceptional care and we're delighted that your relative is thriving here. Your kind words about our staff and the admission process mean a lot to us. We appreciate your recommendation and look forward to continuing to provide the best possible care for your loved one!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan D (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not actually sure where to start with this review. We never could have dreamt of finding a care home as amazing as Belvedere House. It ticks every box and so many more. The staff are so kind and caring and make everyone feel special. There are daily activities, all designed with the aim of increasing
the quality of life of the residents. Whether it's memory games, sports (chair gymnastics, table tennis, skittles, keep the balloon up...), outings, music, animal therapy etc. The food is fantastic and plentiful and they grow many of their own vegetables. They celebrate every designated day; from the obvious ones like Pancake Day and St George's to the more random such as Hotdog Day, Pina Colada Day, any excuse for another celebration. Check out their social media page, you won't believe everything they do for our loved ones! Dad has been there for 9 months now and we can honestly say it has given him a new lease of life (at 94!). Without a doubt, the best decision we have ever made.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your heartfelt and glowing review of Belvedere House! It means the world to us to know that we have not only met, but exceeded your expectations. Our entire team is dedicated to creating a warm, supportive environment where residents can thrive, and it's incredibly rewarding to hear that your dad has found a new lease on life here. We're proud of the variety of activities we offer to keep everyone engaged and stimulated-whether through memory games, music, or even fun celebrations like Hotdog Day and Pina Colada Day! We truly believe that every moment matters, and we strive to make each day as enjoyable and fulfilling as possible for our residents. Thank you for mentioning our homegrown vegetables and the fantastic meals we serve - our kitchen team will be thrilled to hear your compliments! We also appreciate you highlighting our social media page, which we love using to share all the special moments and events with our extended care home family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny O (Husband of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Belvedere House for two weeks respite care, August 22nd - September 5th. We had three or four visits before his stay. At all times, we were treated with great kindness, patience and respect.
Sadly, he cannot remember his stay but I know he was very well cared for. He adjusted to
home life very easily on his return. We look forward to using Belvedere House again in the future.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and are delighted to hear that both you and your husband felt treated with kindness, patience and respect throughout your visits and during his stay. While we understand it can be challenging when a loved one is unable to recall their time with us, it's heartening to know that his transition back to home life was smooth - this speaks volumes about his comfort and care while he was here at Belvedere House. We take great pride in providing the highest level of care to our residents and your feedback reassures us that we are continuing to meet that standard. We look forward to welcoming both of you back to Belvedere House in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Wife of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very patient and caring. Cleanliness is excellent.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your kind words! We're delighted to hear that you're happy with the care and cleanliness at our home. Our team takes great pride in providing a clean, comfortable environment and compassionate care for all our residents. Your feedback means a lot to us and will be shared with the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin F (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at this home for approximately five years. We have been very pleased with the care and facilities. My brothers and I feel like part of the staff as we are here nearly every day. I didn't rate value for money high as all care costs are very high and am upset that the government make people
sell their house to pay the costs. However, we are very happy with staff and facilities here.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for your thoughtful feedback. We're so pleased to hear that you and your family feel welcome here and are happy with the care and facilities we've provided over the years. We understand your concerns about care costs and while we strive to offer the best possible care, the policies regarding funding and housing are set by the government and unfortunately, we have little control over them. We truly appreciate your support and are glad to have been a part of your mother's care journey.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N P (Husband of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had experience of three care homes and without doubt, The Royal Alfred Seafarers' Society is, by far, the best in most areas of care. Apart from the home being in fourteen acres of well-kept gardens, there is an air of quiet efficiency with a relaxed approach to visitation which is both good
for the visitors and for the resident.
Overall, I cannot find fault with the staff on the physical faculties and generally, the residents have a happy, supportive environment.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for your lovely review. We're thrilled to hear that you consider The Royal Alfred Seafarers' Society the best of the care homes you've experienced. Our team works hard to create a happy, supportive environment for our residents and we're glad you've noticed this. We also appreciate your kind words about our staff, gardens and approach to visitation, as we know how important these aspects are for both residents and visitors. Your feedback is truly valued and encourages us to keep providing the highest level of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith D (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially very happy with the care received by my father. Unfortunately, as my dad's care needs increased, the gaps in the knowledge experience and competence of the nurse manager, deputy nurse manager and some of the nurses became obvious. Space in this review does not allow detailed explanation but
some of the areas we had concerns with were:
Lack of Leadership, inability to deal with concerns when raised, lack of knowledge of individual residents' needs, lack of knowledge on dementia care - particularly in relation to hydration needs and stimulation. End-of-life care (nothing written in the End-of-life care plan). No support from the Nurse Manager or Deputy to get Dad home to die as per his wishes (in fact we were reported to social services without our knowledge for trying to arrange for him to come home),
Nursing Team are letting the rest of the home down. The care staff are lovely and the housekeeping and catering team are enthusiastic and professional.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for your feedback and for taking time to consider how we can further support residents. It's good to hear that you found many of our staff professional. We are sorry for your experience and were required to seek advice from partner agencies. Following your father's passing, our CEO met with you to understand your concerns. As part of our commitment to a just learning culture, we instigated a mock inspection by an independent consultant. The report rated the service as 'Good' in all areas but also identified some areas for development. We have initiated a learning review that will guide revisions of our policies and procedures. We are proud of our stable and dedicated nursing team, and we remain committed to ensuring they receive the support, training, and leadership required to deliver a high standard of care. We encourage everyone to read our other reviews to get a fuller picture of the positive impact we've had on so many families. We're here to listen, learn and improve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G F (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are amazing but I do think they could do with a couple of extra. I witnessed a lady sitting on her own who hadn't even started her food. I think it would be lovely if they sat down with the residents and helped feed some of the residents and themselves.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for posting a review and we're sorry to hear that your experience was not up to your expectations in all areas. We look forward to meeting with you later this week so that we can investigate your feedback further. We're actually known for our exceptional attention to detail and person-centred care, and we're sorry that we haven't met your expectations in this instance. Follow up - 11.09.2024. Thank you very much for meeting with us today where we explained that the dishwashers in the dining rooms are commercial and can be cleaned in a matter of minutes, that managers are on call out of hours, and that staff nurses are given the authority to act on a managers behalf, if not available, that people living with dementia have differing needs and activities are available for all, both as a group and as a 1:1. We appreciated meeting with you to talk through your review, and as discussed continually strive for excellence at Belvedere House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home providing everything for my mother's needs. We have no complaints and my mother only reports positive aspects back to me. I visit the care home from time to time and can see all as being positive.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you very much for taking the time to submit such a positive review which we will ensure is shared with the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F T (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Belvedere House are very helpful and caring to the residents!
The rooms are kept very clean and tidy and nothing is too much trouble for them.
I couldn’t wish for a better place for my mum to be!

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for the wonderful review, we really appreciate your feedback and will share with the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Niece of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere House is a wonderful nursing home set in gorgeous grounds. The individual rooms and communal areas are truly amazing, they could not be bettered in any way.
It is very professionally run and most of the nursing staff are very caring.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your wonderful review of the services we offer our residents. We will ensure that this is shared with the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen H (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for at Belvedere House. The care, kindness and support she received was excellent.
Her spacious room with the view of the courtyard garden meant she was able to see outside which has provided great comfort to her as her mobility declined.
Everyone on the team from our initial
introduction with two members of staff through to housekeeping and the exceptional care and nursing team was warm, professional and supportive in responding to her needs with the utmost compassion and respect. We cannot thank you all enough for being there for our mum and our family when we needed it most.
With our sincere gratitude to all at Belvedere House.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your positive review which we will ensure is shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa W (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Belvedere House for four weeks and I am so happy with how she has settled. Her admission was calm and superbly organised and she was so pleased with her lovely room. Every member of the impressive staff was so kind and as a family, we truly appreciated the thought and effort that
went into making my mother feel at home and valued. She is profoundly deaf and her hearing aids are her access to the world. The nurses and carers understand this and have made great efforts to ensure that they are charged and applied daily. The positive impact this has had on my mother's mental health is immeasurable. She is allowed to rest in her room when she wishes and is regularly checked by staff who know her well and understand her needs. She loves the view from her window and the beautifully maintained grounds are a source of real pleasure to her during our outdoor walks. As a family, we are extremely happy with every aspect of my mother's care at Belvedere House.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your positive review and we are so happy that your mother has settled in well. We will ensure that this feedback is passed on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G L (Son of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to know where to start - I have only visited two care homes on a regular basis, so I can't be described as experienced - but if I wanted to see out the rest of my life anywhere, it would be here - not just because of the view, the design, facilities or utter cleanliness of the place, but
because of the individuals working there that make the difference (and make it their business to make a difference). The attention my mother receives is heart-warming but the level of care is amazing. This is not a place where people go to hide but where they go to thrive, within the limitations of their own physical and mental constraints. Staff are willing to do things out-of-the-ordinary to make a difference, perhaps with an event or to limit the discomfort of attending old-age but doing what they can in-house before resorting to NHS support. They do and will call at any time because they know, as carers, that you care at least as much as they do and no time is too late or inconvenient.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for taking the time to review Belvedere House and for your positive comments. We believe that every one of our residents matters, every day of their lives, and working together, we do our best to provide exceptional, personalised care to our residents and we are here for them and their loved ones, as much or as little as they need us. We will ensure that all of our staff see this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda D (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit weekly. The standard of care and the quality of the rooms are excellent. Staff are genuinely caring and always make a point of approaching me to tell me how Mum has been over the last week. They clearly know her well which is very reassuring. There is a good range of activities and the 'keep
fit' sessions are particularly helpful and fun for my mum (and I'd encourage more of the keep fit ones if possible as they are so beneficial). I'd also like to praise the food which seems to me to be always of a very high standard - delicious and nutritious. Mum very much enjoys her meals.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for taking the time to review our service. Thank you also for the wonderful feedback, which will be shared with all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after 2 very contented and comfortable years being cared for at Belvedere House. The end-of-life care she received was outstanding, sensitive, professional, and loving and we as a family could not be more grateful and appreciative. Over the last two years, she was always
treated with dignity and respect and she knew all the staff as friends. Thank you so very much to all the staff for making my mother's last years the best they could possibly be.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you very much for your review. We very much enjoyed looking after your mum both as a tenant and later as a resident. We ensure that all feedback is shared with our staff so thank you for taking the time to write it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter D (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Belvedere House for respite care across July and August this year. I cannot praise the Management, all the staff and the Home enough for the care, professional support and welcome that they provided to Mum. Having briefly looked at other homes, Belvedere House stood out amongst
its peers. The Care Manager and Deputy were patient, thoughtful and so understanding of Mum's requirements and the whole admission process was made so smooth from the Admin Team to the Carers and Housekeeping Team- 5 stars. She is regularly checked on in her en-suite room, finding that balance of support whilst not constantly disturbing, encouraged to partake in the variety of activities being run daily, again without pressure if she doesn't quite feel up to it. The variety of excellent meals, 3 times per day is superb with the Kitchen team always aware of Mum's allergies. I can honestly say there can be nowhere better to be cared for and supported - Thank you all for your support.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your positive review, we really appreciate it and will make sure that your kind comments are relayed to our colleagues.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy P (Power of Attorney of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention to detail. The staff are always friendly and helpful.
Room is very well appointed but I understand the patient will be moving to a better one when work is completed. The cleaners are very thorough. His special diet is well prepared and served to him in his room.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for taking the time to review Belvedere House. We really appreciate the feedback and will ensure it is passed to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henrietta K (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Belvedere House now for a year and a half and has been very well taken care of. The staff are very kind and have endless patience with him as he has dementia and is apt to call on them far too often! I cannot say he is particularly happy as he has not accepted the limits of his
crumbling health and no doubt would prefer to be at a party with his friends on some far-off distant island, but he will admit that the food is exceedingly good! He refuses to take part in the various activities at the home but has enjoyed the bar on occasion and loves sitting with us in the beautiful gardens when we visit. Honestly, I cannot think of a better place for him. It would be great if somebody were able to get him in a wheelchair and take him around the garden once a day, even if only for 10 minutes, so he could smell the flowers. It might brighten his mood. Thank you.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for your lovely review of Belvedere House which we will share with the team. The request for daily walks in the garden has been passed to the Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.347)

Overview of Review Score

The Review Score of 9.3 (9.347) out of 10 for Belvedere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.391 for Belvedere House is calculated as follows: ( (120 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.956 Points relating to the number of positive Reviews for Belvedere House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Alice

Alice Mitroi

Job Title: Registered Home Manager

Joined: 2017

Alice Mitroi is the Registered Home Manager, having joined as a staff nurse in 2017.


She graduated from the University of Bucharest in 2015 with a Master’s degree in Health and Social Care to accompany her baccalaureate in General Nursing. She has worked in the care industry since the age of 19 and has worked her way up to hold a managerial position.


Alongside these qualifications, she has a diploma in dementia care and brings this experience and knowledge to the care of residents in the dedicated dementia wing.


Frequently Asked Questions about Belvedere House

What types of Care is Belvedere House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belvedere House provide?

Palliative Care, Convalescent Care, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Belvedere House have?

There are 60 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Belvedere House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belvedere House to the centre of Banstead?

1.3 mile(s) as the crow flies, distance by road may be significantly further.