Belvedere House

Weston Acres, Woodmansterne Lane, Banstead SM7 3HB
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9.3 53 Reviews
  • Belvedere House, Banstead
Belvedere House is located in the pleasant community of Banstead, in Surrey, where it has up to 68 places available for occupancy for a number of personal care needs, including for elderly people with frailties, for people living with physical disabilities and for people living with dementia.

Residents are situated close to a number of useful amenities and enjoy an interior that has been purposely designed to fit their needs, including en-suite bedrooms, homely lounges and comfortable dining areas.

Beldevere House's team of expert carers are also skilled in looking after those with sensory impairment issues, using some of the most sophisticated techniques available.

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Care Provided by Belvedere House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • The Royal Alfred Seafarers' Society
  • Person in charge
  • Alice Mitroi (Home Manager)
  • Admission Criteria
    • Priority to those with seafaring background or connection although non-seafarers with a local connection will also be considered
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Belvedere House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,425 – £1,525
    • Self-Funded Nursing Dementia Care £1,575 – £1,675
    • RESPITE Self-Funded Nursing Care £1,610 – £1,715
    • RESPITE Self-Funded Nursing Dementia Care £1,785 – £1,890

  • Local authority funded residents are accepted if they have a seafaring/maritime background or are the dependant of a seafarer. Other local authority funded residents will require a 3rd party top up
  • (these prices are only a guideline, please contact Belvedere House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Plenty of on site parking


Belvedere House Reviews (53)

Total of 53, showing 41-53
9.3

Belvedere House has a Review Score of 9.3 (9.347) out of 10, based on 15 reviews in the last 2 years. Over all time Belvedere House has 53 reviews.

Overall Experience

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  • 4
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Review from T M (Relative of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided for my brother is excellent and have not found any other establishment that meets Belvedere House's standards.
They provide excellent activities and entertainment for all residents, relatives and tenants.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your positive review and we are pleased that you are happy with the services we provide.


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Review from Ian R (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding facility! Cannot think of a single problem. I guess the only improvement could be to increase the staff numbers to allow more individual attention.
Thank so much!

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you very much for taking the time to write your review and we are very pleased that you are happy with the services we provide.


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Review from B H (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been in a retirement flat with carers 4 times a day. When he arrived the staff were so caring and understanding and tolerant of his temper as he adjusted. They have gone so far out of their way to provide things for my father - that made his stay feel like home - always with a smile on
their faces and a very caring attitude. Thank you so much - my father now looks better and healthier than in the last 4 years!

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for taking the time to complete a review of our service.


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Review from Sally T (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was diagnosed with Alzheimer's and despite reservations, the decision was made that she could no longer be cared for by us her family. We looked at and reviewed several care homes and decided that we liked the general welcome and feel of Belvidere House.


We have never looked back we are

so impressed with the care, kindness and support she receives, I could not praise the staff enough. They are all excellent. My mother always says how well she is treated and praises the management saying they especially pick their staff.


We can go in whenever we want and we do, we are always welcomed, and feel that we can speak to the staff. Mum enjoys the activities provided she goes out to lovely places. The food is good, and the whole place is spotless.


I would never have worried if I had known places like this existed. And am always happy to leave mum without worrying.


Reply from Karen Goddard, Business Manager at Belvedere House

Dear Sally
Thank you so much for your review of Belvedere House it is really appreciated and we are so pleased that you are happy with the care your mum receives.


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Review from Linda R (Daughter of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere House excels in all aspects of care. The staff are extremely friendly and professional. The facility is located in beautiful grounds in the Surrey countryside. I couldn’t wish for my mother to be in a better care home.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for the excellent review concerning Belvedere House. We really appreciate you taking the time to give this feedback about our services.


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Review from Janet S (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere House has a warm and welcoming approach and sits in lovely, well-kept grounds. The staff are always very friendly, caring and professional to both residents and visitors. Dad has been in there for 3 years now and is very happy and content. He regularly joins in the many activities which are
arranged daily and are always well attended and enjoyed. We feel very lucky that Dad was able to get into Belvedere House and would have no hesitation in recommending them. They run an amazing home.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you very much for your positive review Janet. It was lovely to hear how well you think your dad is cared for.


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Review from S B (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed the first time I visited Belvedere House. Lovely building, friendly approachable staff and a lovely atmosphere. The residents looked cared for and happy and were well looked after. My Mother just goes from strength to strength and as she has dementia is in a safe, secure environment.
All the staff are amazing and really care about their residents. Mums room is spacious, clean and inviting and the activities, that are daily, are varied and really engage the residents.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your positive review. We have worked hard to increase the number of activities we offer to residents and now have 3 full-time activities coordinators. We feel privileged to work in the residents home.


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Review from Annabelle A (Daughter of Resident) published on 5 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is ex-navy, is extremely happy at Belvedere House. It looks like a cross between a 'navy club and a cruise ship' according to him. My family loves visiting him there knowing he is safe and very well cared for. The staff are all lovely, cheerful, and caring of my father and of us. I think
it is very important for those with dementia and Alzheimer's that as they regress, they have places and events in common with the other residents around them. It is such a shame that his sister is unable to join him there. We are so pleased a room was available when we needed it most. Thanks to all of you for your excellent care.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you so much for your very positive review. The staff who work at Belvedere House feel very lucky to be looking after ex sefarers and their families and we do everything we can to make it a 'home from home'.


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Review from Alison (Daughter-in-law of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere House is always a welcoming environment to any visitor or relative staying there. Without exception all the staff are equally as welcoming and supportive of both the resident and their family. There are always a lot of activities planned and where possible all residents are encouraged to
participate. Special national events are well recognised and supported and there is always some sponsoring opportunities being promoted that support people in need. A totally lovely place.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you very much for your positive feedback. We always aim to make Belvedere House a pleasant and welcoming place for residents and their visitors.


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Review from Lynn T (Daughter of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had no experience of care/nursing homes I feel lucky to have visited this one first when looking for somewhere to move my Mother into. It's very clean, extremely friendly and welcoming and my Mother is very well cared for. The food, entertainment and the environment are all really
good, and the grounds are lovely.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you very much for your kind comments. The staff are proud to work at Belvedere House and always aim to give the very best care to our residents.


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Review from Fred E (Son of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the whole situation at Belvedere House is excellent, my father has been treated with great care and respect. He can be very demanding but appears to have settled down well now. Unfortunately he is very reluctant to join in any activities and I would ask staff if there is anything that
can be done to facilitate this.

Reply from Karen Goddard, Business Manager at Belvedere House

Thank you for your very kind comments and for saying that you would recommend Belvedere House. Although there are daily activities available in the Home, not all residents want to particpate.


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Review from Alan G (Nephew of Resident) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere House is a most welcoming place. It enjoys an atmosphere of friendliness akin to a family home. The staff are always welcoming and show enormous commitment. The building and grounds are well looked after which add significantly to the overall experience of being a resident.
It is a place
of kindness and of caring. My only comment would be that some rooms are quite small. En suite rooms would add to the living experience and convenience.

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Review from Hayley M (Regular Volunteer) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere House has always been a beautiful care home with dedicated staff. They work as a family and the residents mood is reflected in that.
The Home provides fun activities and daily stimulation for the residents in a safe and friendly environment.
I always look forward to coming to the Home.

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Current Review Score: 9.3 (9.347)

Overview of Review Score

The Review Score of 9.3 (9.347) out of 10 for Belvedere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.391 for Belvedere House is calculated as follows: ( (120 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.956 Points relating to the number of positive Reviews for Belvedere House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (1)

Alice

Alice Mitroi

Job Title: Registered Home Manager

Joined: 2017

Alice Mitroi is the Registered Home Manager, having joined as a staff nurse in 2017.


She graduated from the University of Bucharest in 2015 with a Master’s degree in Health and Social Care to accompany her baccalaureate in General Nursing. She has worked in the care industry since the age of 19 and has worked her way up to hold a managerial position.


Alongside these qualifications, she has a diploma in dementia care and brings this experience and knowledge to the care of residents in the dedicated dementia wing.