The Bernard Sunley Nursing and Dementia Care Home

College Road, Maybury, Woking GU22 8BT
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9.8 77 Reviews
  • The Bernard Sunley Nursing and Dementia Care Home, Woking
Bernard Sunley care home specialises in residential and nursing care, as well as care for people with dementia in modern, purpose-built facilities. All of the rooms are spacious, light and airy and have en suite facilities.

Bernard Sunley features a cosy lounge and dining room, as well as a fully equipped hairdressing salon and the much-loved Smiles Café – a warm and welcoming café where residents can meet with other residents or visiting family and friends for a refreshing tea or coffee, or perhaps a tempting treat.

Bernard Sunley's dedicated care team understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the home makes Bernard Sunley a home from home for residents, families and friends alike.

Respite care packages are also available at Bernard Sunley for people who need everyday care and support, when carers need a respite break or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

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Care Provided by The Bernard Sunley Nursing and Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andy Cumper (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for The Bernard Sunley Nursing and Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,590 – £1,935
    • Self-Funded Residential Dementia Care £1,845 – £2,225
    • Self-Funded Nursing Care £2,045 – £2,470
    • RESPITE Self-Funded Residential Care £1,749 – £2,128
    • RESPITE Self-Funded Residential Dementia Care £2,030 – £2,447
    • RESPITE Self-Funded Nursing Care £2,250 – £2,717
  • (these prices are only a guideline, please contact The Bernard Sunley Nursing and Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park at front of property


The Bernard Sunley Nursing and Dementia Care Home Reviews (77)

Total of 77, showing 21-40
9.8

The Bernard Sunley Nursing and Dementia Care Home has a Review Score of 9.8 (9.794) out of 10, based on 14 reviews in the last 2 years. Over all time The Bernard Sunley Nursing and Dementia Care Home has 77 reviews.

Overall Experience

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Review from C L (Daughter-in-law of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived for a week's respite following surgery. It is clear that The Bernard Sunley is very well-led. During her time there, her care was exemplary; it truly is a home-from-home. All the staff were wonderful, and myself and the family couldn't speak highly enough of them. The food was
amazing and the care was even better. The team showed great compassion and were caring and respectful. We would thoroughly recommend The Bernard Sunley wholeheartedly.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the great review, it is very much appreciated. It was a pleasure to take care of Mum, if only for a short period.


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Review from H L (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Bernard Sunley during the Covid lockdown. We couldn't view and had to go on word of mouth and our gut feelings talking to the manager on the phone. Visiting was restricted to behind-glass visits. Dad appeared to be cared for and the staff gave us updates. Now we can visit freely,
we can see the wonderful care Dad has received. The staff are so friendly, caring and making us so welcome. But above all, it is their devotion and positive attitudes that make The Bernard Sunley Dad's home. A home amongst friends, with a family feel.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. It is very much appreciated.


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Review from Michael K (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received by my father was very good overall. The standard of staff, cleanliness, safety and room were all good.

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Review from Margo M (Wife of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bernard Sunley has the most unique, friendly atmosphere, and you feel it as soon as you enter reception. Management and staff are always willing to sort out any problems you may have and do so promptly. I am very happy with the care my husband receives, and feel assured he is in safe hands.

Reply from Andy Cumper, Bernard Sunley Registered Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review, it is much appreciated.


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Review from John B (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appropriate care was provided for my Mother throughout her four and a half years at the home, through a period of progressive Dementia and declining physical health. There were always good proactive discussions when the level/nature of care needed to be adjusted. I had an excellent relationship communicating
with all staff at the home.

Reply from Andy Cumper, Bernard Sunley Registered Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review, it is appreciated so much.


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Review from Steve H (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into the home directly from hospital. From day 1, it was clear that she would be well looked after. Staff are very pleasant, helpful, caring and understanding, taking time to talk to her and understand her. All staff on her floor knew her and were knowledgeable about her circumstances.
The manager and reception were fully up to date with my mother and very quickly got to know relatives and visitors. Very well done and thank you for what you have done.

Reply from Andy Cumper, Bernard Sunley Registered Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the kind review, it is greatly appreciated.


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Review from Richard W (Son of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing homes are all about the staff - their attitude, commitment and love. Whilst there are always going to be the occasional wobbles, particularly during covid-19 outbreaks nationally and the necessary guidelines, the focus of the staff and the wellbeing, care and happiness of the residents is amazing.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. It was a pleasure to look after Mum for you. Andy.


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Review from Scarlett W (Granddaughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely grandma passed whilst staying in Bernard Sunley. She was treated with dignity until the very end. We couldn’t have wished for her to be surrounded by kinder or more caring people - the residents there are very lucky to have the fabulous staff they have. The nurses were so sweet to our Grandy.
They did everything they could and more to make sure she was comfortable and calm. She left this earth surrounded by love and that’s all you can ask for really.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review, it is always appreciated by our staff when they are recognised for the amazing care they give.


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Review from Kim E (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed from my first encounter with the staff at Bernard Sunley. My father was discharged there straight from hospital and it was a very worrying time. Everyone, from the manager, the deputy manager and each and every member of the nursing and the full range of care staff did all that was possible
to make his stay there comfortable. Visiting was made as easy as it could be by the staff on reception. Everyone was thoughtful, caring and professional. My family and I cannot thank them enough.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your kind review. It is much appreciated by all the team here at Bernard Sunley.


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Review from Graham S (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bernard Sunley cared for my Grandmother for 8 years. Not once did we ever have cause for any concern. Everyone was fantastic and very caring, right up to the very end of her life in 2013. My mother always said that the Bernard Sunley would be the only home she would want to go to. Following a fall at
the beginning of November and Alzheimer's, Mum ended up in the local hospital for 24 hours. We received a call from them, saying they did not have the staffing to look after Mum as she has a broken shoulder and with Alzheimer's, they were discharging her back to her home, requiring 24 hr care. 'Panic stations'! The only thing I could think of was Bernard Sunley! One call was all it took for the panic and heartache to disappear! The staff were brilliant and took complete control, dealing with the hospital. Within a few hours, Mum was in her own room surrounded by her own belongings, home from home. We can't thank them enough! The care since, has been exemplary.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. Mum is settling in really well and loves the visits with the care home dog, Jazz.


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Review from Susan S (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Bernard Sunley for 4-years. She had previously been there for respite. She was severely disabled with arthritis and had suffered multiple strokes, so she needed, and received high-level nursing care. The staff were caring, cheerful and accommodating of family visits, Covid permitting. She
often told us she was well cared for. Her end of life care was particularly good, and she died peacefully after the family had said their goodbyes.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

It was a pleasure to have mum with us here; she always had a smile for us, and was lovely to be able to celebrate her 101st birthday!


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Review from C H (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bernard Sunley took marvellous care of my father over several years, enabling him to stay well and to find joy in life. The team were very caring at the end of my father's life, enabling the family to see him and making his passing more comfortable for him.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. It was a pleasure to look after dad for you.


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Review from David H (Son of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved to your home in Haslemere and as his health declined over two years, moved to The Bernard Sunley Nursing Home - first downstairs, then upstairs. During this period, I have nothing to complain about. Good care, staff, dignity. With covid, very hard for the carers and those being cared
for and us relatives. Top job, thank you.

Reply from Andy Cumper, Bernard Sunley Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review, it is appreciated by all the staff who looked after Dad.


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Review from Margaret H (Sister of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was well cared for. She enjoyed the food and regained the weight that she had recently lost, so came home after three weeks of respite care, much more her old self, chatty and positive, particularly about the staff.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review it is much appreciated.


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Review from Christina F (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our heartfelt thanks to the manager and his wonderful team for all the outstanding care and support they continue to give to our lovely mum and the family. They always go the extra mile, and it gives our family so much reassurance to know Mum is in the best possible care, and
the family couldn't be happier or more appreciative.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. Mum is great and keeps everyone's spirits up with her dancing every time we put on the music player!


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Review from Penny K (Wife of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my husband received was excellent. The staff all became family to him. I would Recommend Benard Sunley Nursing home to anyone.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the great review; it is most appreciated. Please keep in touch and take care.


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Review from J W (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When initially visiting Bernard Sunley as a prospective care home, we were both welcomed and reassured. We were able to personalise our father's room with all his favourite furniture and belongings and put his pictures on the walls. Although our Dad was only in the care home for a short period of time,
it was evident that the staff got to know him and his needs really quickly and well. Communications between staff and family were always very good. Dad was always treated with the greatest respect, kindness and gentleness by all the staff, as were the family.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for this great review; it is much appreciated. Take care.


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Review from Dawn H (Niece of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle was at Bernard Sunley for about four years until his death earlier this month. We live in the US and were only able to see him once or twice a year. He was quite elderly and had no family or friends left in the UK. The staff at Bernard Sunley Nursing Home were great. They worked hard to keep
us updated on Uncle's condition via email or phone. Uncle was well taken care of by people, who literally became like family to him. The staff at Bernard Sunley Nursing Home were exceptional. They seem to genuinely care about each resident and to try to individually address their needs whether by offering a favorite sweet, taking the time to sit down and listen to a story, or even to shop for new trousers, jumpers, pajamas, etc. as Uncle's size changed and we were too distant to shop for him. We believe Uncle felt secure and happy at Bernard Sunley Nursing Home. He embraced the activities offered and would tell us about the various entertainments or crafts available. We believe his last years were enhanced by the care and attention he received.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the great review. I will miss his stories, he was a great character. Take care of yourselves over there.


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Review from Tina R (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into this home in October 2019 until April 2020. From the first day to the last day of her life, Mum was cared for and well looked after by everyone. Which was a relief to us all, we could call up any time of the day or night. Thank you, everyone.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. Don't forget to keep in touch.


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Review from Mandy S (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for the last 20 months, and I would like to give my and my whole family’s thanks to ALL the staff and management for the wonderful care they give our mother, especially in these appalling times. I have total trust in the staff regarding the care of our mother, who suffers from
dementia (and who can be stubborn and difficult on occasions but hopefully also a pleasure to be with!) and who is also very mobile.
The home is always clean and smells fresh when I visit and the communal social and eating area has been redecorated recently.
Residents are well cared for and are treated and spoken to with respect and love.
All the staff is smiley and friendly, they also give time (if not too busy) to give feedback about our mother.
Obviously it has been a really stressful time for everyone since March, regarding the care of loved ones in care homes, but the way the manager and all the staff have looked after our mother has been amazing.
We would like to give a huge thank you!

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for this lovely review. It is much appreciated by myself and all the team in these difficult times.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for The Bernard Sunley Nursing and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for The Bernard Sunley Nursing and Dementia Care Home is calculated as follows: ( (135 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 165 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Bernard Sunley Nursing and Dementia Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Andy

Andy Cumper

Job Title: Care Home Manager

Joined: 2014

I first started with Bernard Sunley in 2014 as an Administrator and soon progressed to Office Manager – these roles allowed me to build trust and relationships with staff, residents and their families. In early 2018 I was promoted to Home Manager and it is my vision to build a home that is fully integrated in its community and to expand on relationships with local services, groups and organisations to enhance the welfare and opportunities for our residents.


Bernard Sunley a welcoming, friendly home where residents and families are encouraged to engage in all aspects of the home from activities to discussions on what they would like to see happening at the home. The atmosphere is relaxed and staff and residents form great relationships built on trust and care.


Quite simply the best thing about my job is the people. We take the time to get to know each resident who lives with us – their likes, dislikes, the lives they have lived and the sort of life they would like to continue to live in our home. To see a family happy and at ease knowing their relative is well looked after and happy is a great reward. But perhaps the biggest reward is being allowed to share a smile, a story, a memory, with some of our residents and knowing that they are happy to give that time to me.