Review from David S (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience

My mother spent the last five and a half years of her life at the Bernard Sunley Home in Woking. She suffered from dementia, and the treatment that she received at the Home was nothing short of wonderful. The staff were very caring and went out of their way to find ways of engaging with her. She always

had a love of music and they found ways of making sure that she continued to enjoy it right until the very end. Thank you all so much for what you did for her.

Reply from Andy Cumper, Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you very much for the review, it is most appreciated.

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Review from J W (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

My mother spent the last two years of her life at Bernard Sunley. All the staff showed the utmost care and compassion throughout this time, especially at the end of her life.

Reply from Andy Cumper, Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you very much for the review. Missing Mums smile here. Take care.

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Review from Jayne E (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

The building is of a high standard. My mother stayed for four weeks. The first two weeks were fine but then the level of care deteriorated. I had concerns regarding dirty clothing, lack of showers and teeth cleaning. There is a lack of processes regarding record keeping and handovers between staff regarding

tablets and bandage changes/removal.

Reply from The Team at Bernard Sunley, The Team at Bernard Sunley at The Bernard Sunley Nursing and Dementia Care Home

Thank you for taking the time to review our care home. At Bernard Sunley we pride ourselves on the delivery of kind and compassionate care for our residents, so we were extremely sorry to read this review. Our management team is currently working with you to understand your concerns and we will continue to be in touch with you about this. Thank you again for contacting us to discuss your relative’s care. Kind regards, the team at Bernard Sunley.

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Review from Carol R (Widow Widower) published on 21 January 2020
Submitted via Website • Report

Overall Experience

My husband was treated with such care and love and so was I. The end of life care they gave was wonderful and all the girls made a fuss of him which he loved. After I lost my husband at Christmas the Managers looked after me so well.
It is a wonderful home I am glad my husband was there.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your lovely review. Please keep in touch and pop in to see us when you can.

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Review from Norman C (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My wife was in Bernard Sunley for 2 years, with 5 respite periods before that. She passed away on 13th December peacefully in the home surrounded by 3 children, myself and two of the senior nursing staff, who we all knew very well after 2+ years. It was a lovely time. She was so carefully cared for

by all staff throughout her time there. The home is spotless and fresh smelling. The family and I were always treated as friends by the staff. I have recommended it to several friends with Alzheimer's.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. It was a pleasure to look after her whilst she was with us. She will be missed, as will all the family.

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Review from Jill S (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

Throughout my Mum's stay at Bernard Sunley, she was cared for with incredible kindness, dignity and love. All of the staff, whether they were admin staff, maintenance, catering, cleaning or nursing/care staff, were so kind and friendly to our family when we visited. Nothing was ever too much trouble

for them, and they are such a happy team.
When my Mum passed away, the care and compassion shown by the staff could not be faulted.
I am so grateful to all the lovely staff for looking after my Mum so wonderfully for two and a half years.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your lovely review, it is much appreciated.

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Review from Ralph B (Son of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience

My father has suffered from vascular dementia for many years, and in the last 12 months has also become immobile and more dependent on his carers than ever.
The staff at Bernard Sunley Care Home have met every one of my father's needs and those of us family members who rely on them to give the care

and attention that we could not give. Our thanks and gratitude, as a family, is immeasurable, and in particular, the receptionist and Care Home Manager are incredible, showing a depth of individual knowledge and interest that can only come from those who care deeply about the residents.
An amazing place that has allowed us to get on with our lives without any worry about our fathers care or safety.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the great review, it is much appreciated. Dad is a real gent and always has a smile for me when I see him, especially if I take him cake!

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Review from Stephen M (Son of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience

My father received exceptionally good care from all the staff during his short stay in the nursing unit after discharge from hospital. The manager and senior staff could not be faulted and the care staff were very caring and attentive. Sadly he died, but this was dealt with sensitively. The staff gave

individual and personal attention and we were encouraged to personalise the room.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your great review. It was our pleasure to have known Dad and your family if only for a short while. Thank you once again.

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Review from J B (Daughter-in-law of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

I have been visiting this place for the last four years. I can only praise the staff for their hard work and diligence and always with a smile on their faces. Wonderful place to bring your elderly relative and know for sure they will be looked after well.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you very much for your great review. It is very much appreciated by myself and all the staff.

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Review from H H (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

My father has been cared for at Bernard Sunley for over 4 years under 3 managers, firstly in the dementia unit for almost 4 years where the staff were all outstanding, always kind, caring and compassionate. From the beginning of this year, he was moved to the nursing unit as his care needs changed.

The current manager is amazing, going above and beyond his remit to care for the residents, who he knows individually and takes a vested interest in their physical and mental wellbeing, as is his assistant. One in a million.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for such a great review. I am so proud of my team and the continued excellent care they provide.

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Review from M B (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

The care my mother received was excellent. The staff were always friendly and welcoming, keeping the family well informed. Every effort was made to make mother feel at home. The staff always treated her with dignity and great kindness.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your great review. Mum is very much missed here still.

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Review from Stephanie R (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience

A safe environment needed for dad, the Bernard Sunley provided that. Caring, compassionate staff, rooms light and spacious. Activities and entertainment to join in or watch. Varied menu, (although sometimes a bit spicy for dad) always a second choice to choose from though. A nice outdoor space with

cover, and easily accessible to all. I especially liked the cafe, where we could go to have a drink, out of dads room. To be cared for is not cheap, wherever you go, but you can pay a lot of money for poor care, or a lot of money for good care. We definitely had the good care.

Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your great review. It is much appreciated and we were glad to have been there when you needed us. Many thanks.

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Review from John M (Husband of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

All of the staff treated my wife with dignity and compassion during her stay at Bernard Sunley. This care home I would recommend most highly.

Reply from Andy Cumper, Registered Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your kind comments. It was our pleasure to have known your wife and yourself if only for a brief while. We are delighted to receive such a positive review and very much welcome your support. Once again thank you.

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Review from Dorothy T (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience

Our father lived at Bernard Sunley 2010-2011 and our mother 2018-2019. The staff are shining examples of the level of care that all elderly and vulnerable adults ought to be able to receive. We were touched by the kind and respectful way our parents were treated. The staff cared for the whole person

and handled the transition from residential to end-of-life care with kindness and expertise. The home is a wonderful community and we were impressed with the efforts that are made to help people continue to live a full and interesting life. We cannot thank the staff enough (nursing, support and admin) for their professionalism and willingness to 'go the extra mile'. We would also like to commend the staff for the care they gave to us as a family. They learnt our names and remembered family details. Nothing was ever too much trouble. My sisters and I are so grateful for Bernard Sunley and wish the community well in the future as they continue to do their valuable work.

Reply from Claire Foster on behalf of Friends of the Elderly, Marketing Communications at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely feedback and comments. Friends of the Elderly are delighted to receive this positive review and very much welcome your support. Thank you once again.

Friends of the Elderly
Supporting Older People

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Review from Hilary P (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

My mum stayed in respite care from January - April 2019 at Bernard Sunley on their medical wing after a stay in hospital.
With amazing care, support, understanding and outstanding medical care mum has now returned home and this has been made possible by all of the support provided by Bernard Sunley,

not only to mum but to all of us as a family too.

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Review from Norma H (Wife of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

The care and attention my husband has received from the Bernard Sunley team has been first class. I cannot fault any aspect of it and I am very impressed. My husband has improved in every way.

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Review from Victoria J (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

My father was admitted as an emergency case and from day one, was provided with excellent care and such professionalism from the team.
Through a difficult time, he was looked after extremely well in the care home. The room was kept immaculate. I left instructions for the team relating to my father

and everything was done extremely well without question.
Visiting in the coffee shop was a treat. Children's toys to play with and what was great was all your outside space. Wonderful.

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Review from Pauline W (Niece of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience

My uncle was very happy while on respite.
The manager was very enthusiastic about the home he runs so well and very helpful.
Everything appeared very efficient including the cleaning staff were very caring towards my uncle who has dementia and visually impaired.
Everyone seemed happy in their work.

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Review from Marie O (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

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My father was very well cared for. The staff were always informative and helpful with regards to my dad's health whilst he was living at Bernard Sunley for a year prior to his death.
When my dad was put on palliative care, the staff were amazing. They were courteous and respectful at all times and

showed both my dad and us relatives a great deal of compassion. I will always be thankful my Dad dies at Bernard Sunley and not in a hospital ward.

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Review from Martin E (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

Communication with the staff and management has been excellent throughout the time my mother has been a resident. Any issues which have been addressed promptly and effectively. The staff are always happy to provide feedback on my mother's condition and have been very responsive to any requests I have

made. The management team appear to be proactive, supportive and knowledgeable about their residents.

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The Bernard Sunley Nursing and Dementia Care Home

Care Provided by The Bernard Sunley Nursing and Dementia Care Home

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Funding & Fees Guide for The Bernard Sunley Nursing and Dementia Care Home

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