Birtley House Nursing Home

Birtley Road, Bramley, Guildford GU5 0LB
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9.7 82 Reviews
  • Birtley House Nursing Home, Guildford
Family owned and managed, Birtley House provides individual care in a warm and welcoming environment. They do everything they can to make people feel that they are still in control and living in a family atmosphere while ensuring that high standards of care are met. At Birtley they truly care about you - not just for you.

Accommodation ranges from fully independent living in large two bedroom apartments, through to care apartments where increasing dependency can be catered for, to a range of large attractive rooms for those whose dependency levels require the constant contact and support that only a nursing home can provide.

A comprehensive range of services and facilities are available.

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Care Provided by Birtley House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sylwia Indycka (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Birtley House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,995
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £1,995
    • RESPITE Self-Funded Nursing Care from £1,995

  • Please note a Birtley House Nursing Home week is classified as seven nights and eight days.


    Respite stays subject to one-off admin fee of £150


    Dependency level is determined by assessment from our own Registered Manager.


    Please contact us for more details and a tailored quote.
  • (these prices are only a guideline, please contact Birtley House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No specific visiting times.


  • Parking

  • Ample free parking on-site


Birtley House Nursing Home Reviews (82)

Total of 82, showing 1-20
9.7

Birtley House Nursing Home has a Review Score of 9.7 (9.712) out of 10, based on 10 reviews in the last 2 years. Over all time Birtley House Nursing Home has 82 reviews.

Overall Experience

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Review from Hugh T (Husband of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was at Birtley House for 7 weeks of respite care at the start of 2025. We enjoyed dealing with this family-owned business and found the staff to be professional and welcoming. My wife benefitted from joining in with the activities and everything that Birtley House had to offer during her stay.
She responded very well to the expert care provided and enjoyed the beautiful house and grounds during her time at Birtley House.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you so much for your truly kind comments, we are delighted that you were happy with your wife's care and pleased we could help aid her recovery. Jennifer Thompson Marketing Manager


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Review from Camilla C (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old mum recently stayed at Birtley house for a couple of weeks for some rest and recovery, following a spell in hospital. The staff were so kind and caring towards her including the physio and they helped her to achieve her goals to care for herself independently again, now she is home. Her
room was warm and comfortable with gorgeous views over the gardens and the food was amazing, which helped her to get her strength back.
All of the staff were very welcoming and helpful to our family and nothing was too much trouble. I would highly recommend for respite care.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

All the staff here at Birtley House are pleased that your mother is feeling better and that we could help her on her recovery journey. I will pass your lovely comments onto the Birtley House Team, Kind Regards.


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Review from Joanne H (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House Nursing Home provided a caring, compassionate and considerate service to not only my dad, as a resident, but to the family too. It was reassuring knowing my dad was being so well looked after at Birtley and was in very good care. The staff made my dad feel comfortable and nothing was too
much trouble. They always treated him with dignity and respect. Birtley House always felt homely, clean, safe and welcoming. The setting in the Surrey Hills is just wonderful, peaceful and calm which is also mirrored inside. Overall, our experience at Birtley was really positive with great management and staff. Would certainly recommend Birtley House Nursing Home and will miss everyone.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are extremely pleased Birtley House could help provide such a positive experience for both your father and the family. We always aim for our home to feel like the residents' own home. Kind regards, Jennifer.


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Review from C B (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a replacement hip operation and I wanted to convalesce in a caring and supportive environment. My other consideration was to receive excellent physio to start me on my journey to rehabilitation.
Birtley House fulfilled all I had hoped for. It really is quite excellent. The staff are attentive
and caring. The home is surrounded by beautiful gardens. The level of cleanliness is excellent. I cannot recommend it too highly.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for choosing Birtley House for your recovery, we are so pleased you enjoyed and benefitted from your short stay with us. We will share your feedback with the team. Group Marketing Manager.


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Review from Sheila I (Respite Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and lovely food.
Had a wonderful week after being in hospital, was thoroughly spoilt and cared for. Would stay here again.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are delighted you chose Birtley House for your recuperation and that you enjoyed your week's stay with us and the food! We will pass on your comments to our caring staff and kitchen. Thank you.


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Review from A S (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent over 8 amazing and wonderful years in this magical family-run nursing home. It is as good as any five-star luxury country hotel. All the staff from reception, cleaning, catering, activities, care and nursing to management and directors were absolutely wonderful. The level of service
given by everybody could not be better. The kindness, compassion, care, dignity and respect given is unsurpassed. I cannot think of a better place for my father to have been and will be eternally grateful for everything the home has done for him. It truly was his home away from home. The service provided could not have been better. The setting and grounds are truly magnificent, especially the views and lake. Thank you so much Birtley for loving Dad like he was a part of your family, I know in my heart he will miss you all very much, but will be smiling down on you now thanking you all very much for looking after him whilst in your care. Thank you all so very much from all our family.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your very kind words. It goes without saying that your father will be greatly missed by all of us here at Birtley House. Over the 8 years your father truly became part of our extended family and part of all our celebrations. We are grateful that we were given the opportunity to care for him over the years and provide comfort in his final days.


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Review from D H (Respite Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects are good except the heating is too hot.

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Review from Anabel F (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House is an experience that is hard to sum up. I have been in other places that claim care and respect etc but sadly seldom live up to it. Birtley House walks its talk in every aspect. The advantage in my mind, is that it is a family and not a company. This family does genuinely care. The staff
are exemplary. They are from all corners of the earth and demonstrate a way of working together that is a joy to watch and be part of. I have never felt so loved and cared for. If I had a house to sell, I would gladly spend the rest of my life in this beautiful place. The grounds are an added bonus.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you very much for your lovely comments, we are so pleased that your stay with us exceeded your expectations.
Jennifer Thompson, Group Marketing Manager.


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Review from Shirley N (Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked to stay at Birtley House for one week's convalescence after an operation. My recovery took longer than expected but there was no problem in extending my stay for a further six days. I was grateful for such flexibility. When I arrived I felt awful but my spirits were lifted by the bunch of flowers
from the garden, on my windowsill. This exemplified the care and attention to detail from all the staff. Everyone was so kind.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you very much indeed for your lovely comments about the staff, and I am very pleased you are happy here. Best wishes.


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Review from Sophie S (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old mother stayed at Birtley House Nursing Home for a few weeks while recovering from an emergency operation and had a wonderful experience. She was delighted by the beautiful grounds, warm atmosphere and the impressive house itself. She had a very comfortable room and all her needs taken
care of, as well as opportunities to engage in interesting activities like gardening club, cream teas and quizzes. Moreover, she found the staff to be extremely kind and attentive. I would highly recommend Birtley to anyone looking for similar care.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you very much for your comments, we are very pleased that your mother’s stay with us was a happy and helpful one and I will pass on your kind words to the rest of the staff.


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Review from C T (Respite Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well looked after needing my respite care. Everything was very well organised and the staff were unfailingly helpful. I would recommend Birtley House to anyone.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind words. We are very pleased you chose Birtley House for your respite care and enjoyed your stay with us.


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Review from Michael M (Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now stayed at Birtley House on two occasions following hospital stays. On both occasions, I have been very well looked after. The staff have been extremely professional and very friendly catering to all my needs and concerns. I would not hesitate to stay there again if the situation arises, providing,
of course, that they had space and were not full, they would always be my first choice.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are delighted Birtley House could help provide such a positive experience. We always aim for our home to feel like the residents' own home. I will pass your kind comments on to our team, thank you. Jennifer.


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Review from C F (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly, family owned and well-run care home. The overwhelming feeling when you are there, is a genuine sense of warmth and affection.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind comment, we always strive to ensure our residents feel welcomed and a part of Birtley House life. It is lovely to know the staff and atmosphere have achieved this for you. Kind regards Jennifer


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Review from J D (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Birtley for seven years. During that time, she has received care of the highest standard from staff, who she is very fond of, as she says every time I see her. Her room looks south and west and has views that even surpass the one she saw for 50 years in her own home.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you so much for your comments. We are very happy to have your mother as a resident with us. We will pass your kind words on to our staff and gardeners. Kind regards.


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Review from J J (Respite Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent respite stay at Birtley House after an operation in the hospital, and I was most impressed by the professionalism of the staff and the way even the most difficult patients were treated. All needs were met with a smile, and the care staff were only too pleased to enter into conversations
to make sure all was well. Well done to everyone; even the management knew every client.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you very much for your kind comments - we are very glad you enjoyed your stay with us.


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Review from Mary H (Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be difficult to convey how glad and grateful I am to have my home in Birtley House. Their core values - kindness, integrity, positivity and adaptability are lived in admirable ways. In lovely surroundings and friendliness all round. I have found happiness and peace of mind.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are all delighted that you are happy here and that Birtley House feels like home. Thank you very much indeed for your lovely comments Kind Regards, Jennifer.


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Review from Z T (Respite Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was on three-week respite care and found everything to the highest level, the food was particularly good and the attention excellent. The three weeks were just what I needed to recover from major surgery.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind words, which we will pass on to the team. We are very pleased you enjoyed your stay. Kind regards, Jennifer.


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Review from B M (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Birtley House Nursing Home staff have shown the utmost level of care and flexibility in supporting the transition of my father to residence. All staff members have been absolutely wonderful and have taken care of everything, above and beyond our expectations. The room is lovely, the food excellent
and Dad is very happy there.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind comments. We feel very privileged that you chose us at Birtley, as we are very much enjoying having him here. Kind regards


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Review from J H (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was on three-week respite care. The environment (lanes or lawn, gardens) has lots of walks; ideal for residents. Wonderful, friendly attention, physio available. Menu was first class. The three weeks were just what I needed to recover from major surgery and subsequent complications.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Birtley is so pleased you are back on your feet and on the road to recovery. We have always believed in the well-being benefits of being outside within nature. We will pass your comments on to our gardening team and our in-house chef. Thank you for posting such a lovely review. Kind regards.


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Review from Nicky D (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of first contact, everyone at Birtley House was amazingly helpful, kind and considerate. My father was convalescing after a spell in hospital, needing to build up his strength before going home. The care he received was excellent throughout. Every member o staff is friendly, welcoming
and supportive. It felt as though he was part of a very happy family. Thank you so much, Birtley House, for helping us navigate so easily through a difficult time.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are delighted Birtley House could help provide such a positive experience for your father, whilst reassuring you he was in great hands. We always aim for our home to feel like the resident's own home, and we are pleased you agree. I will pass your kind comments on to our team. Thank you.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Birtley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Birtley House Nursing Home is calculated as follows: ( (91 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birtley House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (3)

Sylwia

Sylwia Indycka

Job Title: Registered Manager

Joined: 2018

Sylwia Indycka has a full Nursing background as well as previous care home management experience. A proud member of the Birtley team since July 2018, she joined us during a period of business innovation and change and has inspired and led her team to success in various ways.


Sylwia is a positive character with various dimensions to her leadership, she goes the extra mile to always make sure our Residents are getting the most out of life and experiencing new things, whilst teaching her team to do the same. She has also written a book on end-of-life care following her own personal experience of caring for a close family member.


Viorica

Viorica Darie

Job Title: Clinical Lead Nurse

Joined: 2016

Qualifications: University of Medicine and Pharmacy in Romania, General Nurse qualifications in 2014, maximum degree.


Written by our Registered Manager, Vio was a finalist for the 'Frontline Leader of the Year' award at the Surrey Care Awards in 2019.


I met Viorica when I joined Birtley House in July 2018, it didn’t take me long to recognise her skills and abilities. In this short time, she proved to me her dedication, commitment, organisational and strong leadership skills.


After witnessing Vio’s work ethic, and the influence she has on others in the nursing team, general hard work, commitment and positive attitude to change, I chose to promote Vio to Clinical Lead in the Spring of 2019. Vio’s attitude is always positive and she is strategic in her approach to completing tasks. I have seen days where she might be facing a deadline, but she will continue to motivate others, find the paths of least resistance, and prioritise accordingly. Great skills to have in a reactive role such as nursing.

Vio has raised the visibility of a smile around the home and she faces her duties with a focus on compassion and an open mind and she treats everybody fairly. Her passion and consistency support our home all the time.


Our latest CQC inspection on 7th June this year was of course unannounced and a first for Vio. She was a great support to me during this time, as I knew I could trust that she would be calm and professional. She was, and she reassured the three inspectors with her skills and knowledge. She was able to navigate them through the day with a great attitude, and she showed pride in her work as she found them the evidence of things that they requested.


Vio’s caring personality allows her to graciously and naturally respect resident’s values and respond actively to other people’s needs. Vio always wants the best possible outcomes for residents and staff. She genuinely, really cares and wants to make a difference.


As a qualified nurse myself and now an experienced Care Home Manager, I have learnt that to deliver good, quality, person-centred care and effective compassion, the nurse in question is required to use their head and heart. I have witnessed this quality in Viorica on numerous occasions, and she sets great examples for the team around her.


Every time I implement new innovations or a change Vio adopts a positive approach towards learning and embraces the challenge, because she wants to grow in her skills and knowledge, and she wants to be the best version of herself for the home.


I think that nothing can reward nursing practice as much as the feeling you get when you know that you are being the nurse, and the person, that you want to be – I strongly believe that Vio actively practices being this person. It takes courage and self-management to respond to people who are distressed and vulnerable, to advocate patient care or to challenge and change practice and Vio each time can deliver all.


I am very pleased to have Vio in my nursing team- she is truly a rising star in the nursing industry because of her dedication, kindness, attention to detail and empathetic compassion.


Rudo

Rudo Remveye

Job Title: Clinical Lead Nurse

Joined: 2002

Hello, I'm Rudo and l have been a nurse for 14 years.


I started at Birtley House as a healthcare assistant and it really motivated me to pursue my nursing career. Having grown up living with my Grandmother, my passion is taking care of older people. Just after qualifying as a nurse, I went on to study a module at Brighton University which explored perceptions of ageing and why we should care for our elders in certain ways. Being able to apply this to my Nursing qualifications was perfect for the career that I have chosen, and which I love. I have been at Birtley House for around 18 years and only stepped away once for a short stint in a hospital environment to wider develop my knowledge and experience.


Frequently Asked Questions about Birtley House Nursing Home

What types of Care is Birtley House Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birtley House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birtley House Nursing Home have?

There are 45 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Birtley House Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birtley House Nursing Home to the centre of Guildford?

4.3 mile(s) as the crow flies, distance by road may be significantly further.