Birtley House Nursing Home

Birtley Road, Bramley, Guildford GU5 0LB
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9.7 82 Reviews
  • Birtley House Nursing Home, Guildford
Family owned and managed, Birtley House provides individual care in a warm and welcoming environment. They do everything they can to make people feel that they are still in control and living in a family atmosphere while ensuring that high standards of care are met. At Birtley they truly care about you - not just for you.

Accommodation ranges from fully independent living in large two bedroom apartments, through to care apartments where increasing dependency can be catered for, to a range of large attractive rooms for those whose dependency levels require the constant contact and support that only a nursing home can provide.

A comprehensive range of services and facilities are available.

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Care Provided by Birtley House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sylwia Indycka (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Birtley House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,995
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £1,995
    • RESPITE Self-Funded Nursing Care from £1,995

  • Please note a Birtley House Nursing Home week is classified as seven nights and eight days.


    Respite stays subject to one-off admin fee of £150


    Dependency level is determined by assessment from our own Registered Manager.


    Please contact us for more details and a tailored quote.
  • (these prices are only a guideline, please contact Birtley House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No specific visiting times.


  • Parking

  • Ample free parking on-site


Birtley House Nursing Home Reviews (82)

Total of 82, showing 21-40
9.7

Birtley House Nursing Home has a Review Score of 9.7 (9.712) out of 10, based on 10 reviews in the last 2 years. Over all time Birtley House Nursing Home has 82 reviews.

Overall Experience

  • 77
  • 5
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Date Published

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Review from M L (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resulting from a fall and following a stay in hospital I went to Birtley House nursing home.
At first, I was unable to walk properly even with the aid of a rollator walker. Due to regular physiotherapy, good nursing, excellent food, cheerful, attentive and caring staff I flourished and I was able to
walk with my rollator without pain both inside and outside when I left.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you very much for your comments, we are so pleased that your stay with us was a happy and helpful one, and I will pass on your kind words to the rest of the staff.


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Review from Annabel G (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, in whatever role, go above and beyond to help residents and their families in everything. The kindness and care is amazing, they treat the residents like they would their own family. They strive to improve and help in every way.

Reply from Melanie Phillips, Marketing Manager at Birtley House Nursing Home

Thank you so much for your comments. We will pass your kind words on to our staff. Kind regards, Melanie


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Review from M B (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House looked after my mother for more than 5 years, treating her with dignity and affection.

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Review from Delia H (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Birtley House for 4 years. She has completely made it her home. The loving care she receives from all the staff is exceptional. I live in Oregon so it is so reassuring for me to know that my Mum is cared for and loved with the dignity and respect that every Mum deserves.
The staff always go above and beyond in their care for Mum and in their transparent communication of her day to day situation to my sister and me. During Covid, Birtley House has implemented many ways for family members to keep in contact with their loved ones, including FaceTime and Zoom visits. They have made iPads available, increased their internet services and implemented highly creative one on one and small group activities with residents, while always maintaining safe social distancing and strict Covid precautions. Despite the unprecedented circumstances of Covid, the staff have tried diligently and selflessly to maintain a sense of normality for their residents.

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Review from D M (Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recovering from a hip replacement and I cannot but praise the care and attention I had. I am 94 and I needed a lot of care.

Reply from Melanie Phillips, Group Marketing Manager at Birtley House Nursing Home

Thank you for your kind words. We're so pleased to hear about your experience at Birtley House. Best wishes, Melanie


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Review from Anna P (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief for us to know that we could relax and have respite ourselves, knowing that my mother was in such safe, capable and caring hands. The view from her room was stunning. Thank you.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Thank you for your kind review. We are so happy to have been able to help and glad you got some respite too whilst your mother was being cared for. Best wishes, Kerry


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Review from Caspar R (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father’s recent two-week stay was just what was needed. He really enjoyed the break from looking after himself as well as having some medical attention. The entire team, from the physio to the head of nursing and the local doctor were all fantastic. For the first time, they put the jigsaw puzzle
of my father’s health together in a very satisfactory manner.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Thank you kindly for taking the time to leave a review on your experience with us. I am so pleased to hear that your father's stay was as you describe and that he enjoyed his time here. Best wishes, Kerry.


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Review from R C (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Birtley House Nursing Home for about two years, having previously spent some five years in a flat. She was fortunate to be able to have a west wing apartment where she was very comfortable and well looked after. Staff were very quick to respond to the resident's call bell,
and visitors were always offered tea/coffee and biscuits. A senior member of staff normally called in each day to see her. The daily activities, which were organised and run by an internal team, sought to engage the resident proactively and were very varied. My mother's own interest was encouraged. In suitable weather, if she wished to sit outside that would be facilitated. As her health deteriorated, all care was provided by Birtley Staff. In her final hours, she was never left alone and after passing away, staff ensure that she continues to be treated with respect. The management have remained in touch, my wife and I have visited several times and the atmosphere and ambience seem to have remained the same.

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Review from E M (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley have been looking after my bedridden mother for over a year now. My father was here prior to his death in 2017. The level of care and kindness is excellent. A beautiful setting; good fresh food; great activities and a high standard of care in lovely rooms. The whole family take great care of
their residents and their families. Even amidst the difficulties of Covid.

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Review from Christine L (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after since January 2017 at Birtley House Nursing Home. She is generally happy living here. There is a lovely family atmosphere at the home which creates a happy environment. Visiting is now operational, 1 hour per week for relatives to see loved ones, which is a real
blessing.

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Review from Mary (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother spent the last three months of her life at Birtley House. Knowing that she felt she was in the best place possible comforts me everyday. The management and staff, from every department, aspire to highly personalized and dignified care and service. My mother had complex pain, dietary
and palliative care needs and the staff worked tirelessly to make everyday interesting, comfortable and enjoyable within the home and gardens. They also worked efficiently and effectively with outside organizations to ensure that all needs were considered and met. My mother, her family and her friends all felt comforted and supported by the kindness and compassion of the staff and management of this home. I have no hesitation in recommending Birtley House as an excellent, open, innovative and solution-focused home that places the patient at the center of all it does. Thank you all at Birtley House for making our mother smile and for keeping her as comfortable as possible on her final journey.

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Review from Mark J (Stepson of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, friendly and imaginative. Residents feel safe and cared for. Communication very well managed. I admire the way in which Birtley House has responded to the Covid-19 epidemic; it has been really impressive.

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Review from John C (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Birtley House for 7 months. She had a wonderful room overlooking the gardens which she loved looking out on to from her chair and later bed. Over my weekly visits sitting in her room or taking her out into the gardens in her wheelchair, I was very aware in many small things of the attention
she got and the great relationship she had with so many of the Birtley staff - not just nurses and carers, but the housekeeping staff who cleaned her room and bought back her laundry and the catering staff who brought the tea trolley and cakes. The nursing staff regularly kept me informed by phone between visits of any changes in her health and the way they helped her and us as her family as her health deteriorated and over her death was especially important, comforting and helpful.

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Review from G H (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mother received exceptional respite and nursing care after a hip fracture. Birtley House is beautiful in every way. Every member of staff was truly amazing. Professional, Caring, Welcoming and friendly. Every need and wish is met. My Mother celebrated her 94th birthday at Birtley and thoroughly
enjoyed herself. Everyone made her day very special. Fabulous nursing, physio, meals, care needs, and a beautiful room. Her stay was the same as a 5-star hotel. Thank you to you all for all your exceptional and fabulous care that you so willingly gave my dear Mum.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

We are so pleased your mother has recovered well and that you have both had a positive experience with us, it was our pleasure to look after her. Thank you for your kind feedback. Best wishes, Kerry


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Review from P T (Respite Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received kindness, care throughout my stay of a period of 2 months. Every member of staff was aware of my needs and assisted me whenever I called upon them. Cleanliness was very high. Food was very well presented, although perhaps the pastries were undercooked. Afternoon tea was with delicious fresh
sandwiches and cakes - quite the best meal of the day!

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Thank you very much for your kind review. We're always so pleased to hear that people have had a pleasant stay. Best wishes, Kerry


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Review from Claire B (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care throughout her 9 week stay at Birtley. The staff were caring, helpful and friendly to the max. I cannot recommend this place highly enough and I only hope that when it comes to that stage in my own life, I am lucky enough to stay somewhere like Birtley House!

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you so much for your very kind comments. I am so pleased that your mother enjoyed her stay, and I will pass your thanks on to our staff. Kind regards, Frank.


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Review from W M (Respite Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My reason for a 3-week stay was to recover from hospital attention for type 2 diabetes, having been som 15 years as type 1 diabetes.
Following 3 week stay, I have recovered from physical weakness and received complete instruction for my diet, exercise and timing of any medication, balanced with daily
food intake.
Now have a confident approach in following any medication/food intake and look forward to normal life/capabilities.

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Review from K S (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind, compassionate, gentle approach to our whole family. My mother received very good care by engaged professional staff. Beautiful home, stunning grounds, very very personal attention.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you for your very kind words, I am so pleased that your mother enjoyed her stay and that it was of benefit to her and to all your family.
Best wishes, Frank Whalley.


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Review from H M (Respite Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite care after having broken my hip and spending two weeks in hospital. The medical/nursing care was excellent. Physiotherapy is excellent with sessions as required. Care support very good - nothing too much trouble. Friendliness and smiles are the spirit of Birtley. Food, very good, always
a choice if you do not like options, not always suitable, especially supper (cheese at night?) Soups homemade and good. Altogether a good experience.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Dear H M, thank you very much for your kind review. It was our pleasure to care for you and help you recover. We hope that you are settled in nicely back at home. Best wishes, Kerry.


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Review from C B (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed here several times for periods lasting two weeks and sometimes longer. This gives her family and her a bit of a break and she enjoys the change of scene. She particularly likes the beautiful gardens. She has been very kindly treated by all the staff, who are always patient and helpful.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Thank you C B, Your mother has always been a delight to have with us. We enjoyed spending time with her and hope she enjoyed her time in the kitchen baking with our Chef. Best wishes to you both, Kerry.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Birtley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Birtley House Nursing Home is calculated as follows: ( (91 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birtley House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (3)

Sylwia

Sylwia Indycka

Job Title: Registered Manager

Joined: 2018

Sylwia Indycka has a full Nursing background as well as previous care home management experience. A proud member of the Birtley team since July 2018, she joined us during a period of business innovation and change and has inspired and led her team to success in various ways.


Sylwia is a positive character with various dimensions to her leadership, she goes the extra mile to always make sure our Residents are getting the most out of life and experiencing new things, whilst teaching her team to do the same. She has also written a book on end-of-life care following her own personal experience of caring for a close family member.


Viorica

Viorica Darie

Job Title: Clinical Lead Nurse

Joined: 2016

Qualifications: University of Medicine and Pharmacy in Romania, General Nurse qualifications in 2014, maximum degree.


Written by our Registered Manager, Vio was a finalist for the 'Frontline Leader of the Year' award at the Surrey Care Awards in 2019.


I met Viorica when I joined Birtley House in July 2018, it didn’t take me long to recognise her skills and abilities. In this short time, she proved to me her dedication, commitment, organisational and strong leadership skills.


After witnessing Vio’s work ethic, and the influence she has on others in the nursing team, general hard work, commitment and positive attitude to change, I chose to promote Vio to Clinical Lead in the Spring of 2019. Vio’s attitude is always positive and she is strategic in her approach to completing tasks. I have seen days where she might be facing a deadline, but she will continue to motivate others, find the paths of least resistance, and prioritise accordingly. Great skills to have in a reactive role such as nursing.

Vio has raised the visibility of a smile around the home and she faces her duties with a focus on compassion and an open mind and she treats everybody fairly. Her passion and consistency support our home all the time.


Our latest CQC inspection on 7th June this year was of course unannounced and a first for Vio. She was a great support to me during this time, as I knew I could trust that she would be calm and professional. She was, and she reassured the three inspectors with her skills and knowledge. She was able to navigate them through the day with a great attitude, and she showed pride in her work as she found them the evidence of things that they requested.


Vio’s caring personality allows her to graciously and naturally respect resident’s values and respond actively to other people’s needs. Vio always wants the best possible outcomes for residents and staff. She genuinely, really cares and wants to make a difference.


As a qualified nurse myself and now an experienced Care Home Manager, I have learnt that to deliver good, quality, person-centred care and effective compassion, the nurse in question is required to use their head and heart. I have witnessed this quality in Viorica on numerous occasions, and she sets great examples for the team around her.


Every time I implement new innovations or a change Vio adopts a positive approach towards learning and embraces the challenge, because she wants to grow in her skills and knowledge, and she wants to be the best version of herself for the home.


I think that nothing can reward nursing practice as much as the feeling you get when you know that you are being the nurse, and the person, that you want to be – I strongly believe that Vio actively practices being this person. It takes courage and self-management to respond to people who are distressed and vulnerable, to advocate patient care or to challenge and change practice and Vio each time can deliver all.


I am very pleased to have Vio in my nursing team- she is truly a rising star in the nursing industry because of her dedication, kindness, attention to detail and empathetic compassion.


Rudo

Rudo Remveye

Job Title: Clinical Lead Nurse

Joined: 2002

Hello, I'm Rudo and l have been a nurse for 14 years.


I started at Birtley House as a healthcare assistant and it really motivated me to pursue my nursing career. Having grown up living with my Grandmother, my passion is taking care of older people. Just after qualifying as a nurse, I went on to study a module at Brighton University which explored perceptions of ageing and why we should care for our elders in certain ways. Being able to apply this to my Nursing qualifications was perfect for the career that I have chosen, and which I love. I have been at Birtley House for around 18 years and only stepped away once for a short stint in a hospital environment to wider develop my knowledge and experience.