Birtley House Nursing Home

Birtley Road, Bramley, Guildford GU5 0LB
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9.7 82 Reviews
  • Birtley House Nursing Home, Guildford
Family owned and managed, Birtley House provides individual care in a warm and welcoming environment. They do everything they can to make people feel that they are still in control and living in a family atmosphere while ensuring that high standards of care are met. At Birtley they truly care about you - not just for you.

Accommodation ranges from fully independent living in large two bedroom apartments, through to care apartments where increasing dependency can be catered for, to a range of large attractive rooms for those whose dependency levels require the constant contact and support that only a nursing home can provide.

A comprehensive range of services and facilities are available.

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Care Provided by Birtley House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sylwia Indycka (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Birtley House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,995
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £1,995
    • RESPITE Self-Funded Nursing Care from £1,995

  • Please note a Birtley House Nursing Home week is classified as seven nights and eight days.


    Respite stays subject to one-off admin fee of £150


    Dependency level is determined by assessment from our own Registered Manager.


    Please contact us for more details and a tailored quote.
  • (these prices are only a guideline, please contact Birtley House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No specific visiting times.


  • Parking

  • Ample free parking on-site


Birtley House Nursing Home Reviews (82)

Total of 82, showing 41-60
9.7

Birtley House Nursing Home has a Review Score of 9.7 (9.712) out of 10, based on 10 reviews in the last 2 years. Over all time Birtley House Nursing Home has 82 reviews.

Overall Experience

  • 77
  • 5
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Date Published

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Review from K G (Respite Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited friends here for many years and have always had a very good impression of the home. Now I have been here for a week as a patient and I could not have had better treatment. More caring and helpful in every way, medically, physiotherapy (especially good), food and all other departments.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Thank you for your kind words, we are so pleased that your experience lived up to expectations. Best wishes, Kerry.


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Review from Jane (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful Birtley House has been home to our mother for the past nine years. The Mews, where she lived from 2010 - 2018, is independent, supported living at its very best. Excellent large and most attractive flats provide an oasis of warmth and care - with superb staff who combine supportive friendship
with impeccable, professional practical assistance. As my mother has aged, her needs have become greater and the care provided by Birtley House staff has adapted, seamlessly, to her changing circumstances. She now needs more intensive attention and assistance in a large, light and beautiful room in ‘The Annexe’. The exceptional professional and loving care that is unfailingly provided for her, in difficult circumstances, is extended to all of us. We are privileged to be a part of the extraordinary Birtley family of staff and residents - sharing, joys, sorrows and celebrations, confident in the knowledge that our beloved mother is safe, happy and loved. Thank you.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you for your incredibly kind comments, praise like this means so much to our staff. Best wishes, Frank Whalley.


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Review from Clare H (Power of Attorney of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House is a warm, happy place. It is a pleasure to visit from the moment you enter the beautiful grounds. We are enormously grateful to all the staff for their care and support, (which extends to us as wider family). We can relax knowing that this is a safe place, where the individual is known
and is treated with respect. The kindness of the staff is notable and you get a strong sense of a team that works well together and supports one another. We are very grateful for all it means to us.

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Review from Elizabeth H (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All at Birtley House
We would like to thank everyone who was involved in making my father’s birthday tea party yesterday such a success. The cake was excellent (much enjoyed by us and we hope we left enough for others to enjoy too!) and it was very kind and thoughtful when so many people turned up
to sing ‘Happy Birthday’.
Dad is very happy with you, I know he can be difficult at times but truly he is more contented now than for many years.
So, thank you to the family and all the wonderful staff.
With our very best wishes.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Dear Elizabeth, thanks so much for your wonderful comments, it's really great to hear when a family member can see a positive difference in their loved one whilst in our care. The celebrations were our pleasure and we're so pleased you were able to enjoy this occasion with your Father, especially over a lovely cake. Very best regards, the manager.


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Review from F C (Respite Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two week stay in Birtley House was a very happy experience. I was treated with great kindness and respect by all members of staff.


Meals were varied, activities took place every afternoon and were very enjoyable.


My room was bright and comfortable.


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Review from Margaret V (Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful, caring and professional care. I wish the hot drinks had been hot.

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Review from J B (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff at Birtley House have been incredible to my mum. They have been wonderfully caring to her and when she was very difficult and anxious when she first arrived, they were so patient and tolerant of her behaviour.
They have all made us feel so welcome when we've visited, it has really
felt like a big family and everyone is welcome and cared for. They couldn't have done any more to help my mum or the rest of the family.

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Review from Anne M (Wife of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted after a short stay in hospital - he stayed for 10 days and the care and attention he received was excellent - he had a wound on his bottom which was monitored and looked after well. He came home looking well and refreshed.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Thank you so much for such a positive review. It's always both rewarding and warming for Birtley to hear this kind of testimonial. Very best wishes to you both.


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Review from Rosamond D (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here because the staff are so delightful, kind, helpful and caring and if they do not know the answer to a question, they will take the trouble to find it.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you very much indeed for your lovely comments about the staff, and I am very pleased you are happy here.


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Review from Glenys R (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This will be my second Christmas. The house is set in beautiful grounds, cultivated to a high degree, natural lakes, ponds, frequently flying geese, ducks and rare birds. We are fed on vegetables and fruit grown here, beehives provide honey and jams. There is a delightful rose garden in which we sit
and have a special event. Each week we have a new menu with a choice of two for all courses, diets are well taken care of. Every month we have now programmed with a large variety of music, films, yoga, chiropody and hairdressing. Our spiritual care is well taken of too. Birtley House is love, laughter and excellent care.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you so much for your very kind comments, we are delighted that you feel so happy and well looked after here.


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Review from G M (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birtley House is a caring environment for its residents. The nurses and carers are sympathetic to their residents, the activities are varied and stimulating and the house and extensive grounds are beautifully maintained and presented. As a regular visitor, I find the communication between nurses and
family members is improving which helps me keep in touch with my mother's needs. Birtley House is not cheap but my mother is content.

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Review from Nick V (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House Nursing Home is a very friendly, clean, well-appointed home set in lovely grounds. The staff are so lovely and many have been there for many years which is a great sign of it being a happy place.

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Review from A J H (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home with plenty of staff at all very willing, capable and helpful. Lovely surroundings. Excellent provision of other services - counselling, physiotherapy, eye testing, chiropody.

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Review from Ernest T (Respite Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for respite only! Just what I needed!

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Review from J D (Wife of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent over 4 1/2 months in Birtley House Nursing Home receiving palliative and eventually end of life nursing care. The nursing and care staff were fantastic and did everything they could to make his life so comfortable as possible. We both agreed that there was not one member of staff we
could find fault with. When eating became a problem every effort was made to provide food he would like and puree it. To us, a 5-star hotel would not have provided better service. Birtley House is situated in beautiful, extensive grounds.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

What a lovely review you have left us. I'm so pleased we were able to make the experience as stress-free and pleasant as possible for you both at such a difficult time.


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Review from R K (Resident) assisted by family/friend published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb, caring, 24-hour total care. Nothing is too much trouble. All staff fantastic, kind patient and never overwhelming or condescending.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

We pride ourselves on a tailor-made experience for each individual and we're so pleased that it seems from your comments that you experienced just this. Thank you kindly.


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Review from Elizabeth T (Respite Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Birtley House for at least 18 years. My sister came here for a short post hip operation and subsequently decided to return to take up permanent residence. She enjoyed all that the nursing home offers for care.
Activities, dedicated nursing etc and ended her life here in 2011 aged 96.
Over
the following years, I have kept in close touch with the management and members of the nursing staff. Happy to be here now.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

What an honour that you have chosen us after we cared for your sister for such a long time. It was our pleasure to attend to your needs, and your sister's. Thank you very much for your comments.


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Review from C W (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the care that Birtley were able to provide us on a short-term basis at very short notice. The staff were attentive, friendly and professional and I had every confidence in their abilities. The rooms are clean and pleasant and the gardens are delightful. It was my first experience
in the care home sector and Birtley made it a very positive one. I would have no hesitation in contacting them again should the need arise.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

We were more than happy to accommodate and pleased to hear we offered such a positive experience of care to you. Glad you got to enjoy the gardens also during the recuperation, a great time of year for it. Best regards, Kerry.


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Review from K R (Respite Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks in Birtley House after a fall.
The outstanding thing was the care given by all the staff - their kindness and cheerfulness was a credit to the management.
This is a happy place, very well run.

Reply from Kerry Holloway, Marketing Manager at Birtley House Nursing Home

Many thanks for such a positive review on your time spent at Birtley. I'm so pleased we were able to deliver a happy experience for you. All the best, Kerry.


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Review from Sonia A (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House is a vibrant estate with plenty of activities for the residents to get involved with. Beautiful grounds and a nice community.
The care and compassion given to my dying mother was second to none. The staff supported us all through a difficult time and we could not have asked for more.
A family run home which is unique.

Reply from Michelle Hutchison, Deputy Manager at Birtley House Nursing Home

Thank you so much Sonia! Deputy Manager and all the staff


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Birtley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Birtley House Nursing Home is calculated as follows: ( (91 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birtley House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (29)

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Meet the Team (3)

Sylwia

Sylwia Indycka

Job Title: Registered Manager

Joined: 2018

Sylwia Indycka has a full Nursing background as well as previous care home management experience. A proud member of the Birtley team since July 2018, she joined us during a period of business innovation and change and has inspired and led her team to success in various ways.


Sylwia is a positive character with various dimensions to her leadership, she goes the extra mile to always make sure our Residents are getting the most out of life and experiencing new things, whilst teaching her team to do the same. She has also written a book on end-of-life care following her own personal experience of caring for a close family member.


Viorica

Viorica Darie

Job Title: Clinical Lead Nurse

Joined: 2016

Qualifications: University of Medicine and Pharmacy in Romania, General Nurse qualifications in 2014, maximum degree.


Written by our Registered Manager, Vio was a finalist for the 'Frontline Leader of the Year' award at the Surrey Care Awards in 2019.


I met Viorica when I joined Birtley House in July 2018, it didn’t take me long to recognise her skills and abilities. In this short time, she proved to me her dedication, commitment, organisational and strong leadership skills.


After witnessing Vio’s work ethic, and the influence she has on others in the nursing team, general hard work, commitment and positive attitude to change, I chose to promote Vio to Clinical Lead in the Spring of 2019. Vio’s attitude is always positive and she is strategic in her approach to completing tasks. I have seen days where she might be facing a deadline, but she will continue to motivate others, find the paths of least resistance, and prioritise accordingly. Great skills to have in a reactive role such as nursing.

Vio has raised the visibility of a smile around the home and she faces her duties with a focus on compassion and an open mind and she treats everybody fairly. Her passion and consistency support our home all the time.


Our latest CQC inspection on 7th June this year was of course unannounced and a first for Vio. She was a great support to me during this time, as I knew I could trust that she would be calm and professional. She was, and she reassured the three inspectors with her skills and knowledge. She was able to navigate them through the day with a great attitude, and she showed pride in her work as she found them the evidence of things that they requested.


Vio’s caring personality allows her to graciously and naturally respect resident’s values and respond actively to other people’s needs. Vio always wants the best possible outcomes for residents and staff. She genuinely, really cares and wants to make a difference.


As a qualified nurse myself and now an experienced Care Home Manager, I have learnt that to deliver good, quality, person-centred care and effective compassion, the nurse in question is required to use their head and heart. I have witnessed this quality in Viorica on numerous occasions, and she sets great examples for the team around her.


Every time I implement new innovations or a change Vio adopts a positive approach towards learning and embraces the challenge, because she wants to grow in her skills and knowledge, and she wants to be the best version of herself for the home.


I think that nothing can reward nursing practice as much as the feeling you get when you know that you are being the nurse, and the person, that you want to be – I strongly believe that Vio actively practices being this person. It takes courage and self-management to respond to people who are distressed and vulnerable, to advocate patient care or to challenge and change practice and Vio each time can deliver all.


I am very pleased to have Vio in my nursing team- she is truly a rising star in the nursing industry because of her dedication, kindness, attention to detail and empathetic compassion.


Rudo

Rudo Remveye

Job Title: Clinical Lead Nurse

Joined: 2002

Hello, I'm Rudo and l have been a nurse for 14 years.


I started at Birtley House as a healthcare assistant and it really motivated me to pursue my nursing career. Having grown up living with my Grandmother, my passion is taking care of older people. Just after qualifying as a nurse, I went on to study a module at Brighton University which explored perceptions of ageing and why we should care for our elders in certain ways. Being able to apply this to my Nursing qualifications was perfect for the career that I have chosen, and which I love. I have been at Birtley House for around 18 years and only stepped away once for a short stint in a hospital environment to wider develop my knowledge and experience.