Review from V N (Husband of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been here for the last two weeks. My fear was she would not settle in but due to the care of the nurses, she has settled in. The main thing I have picked up during this time is the empathy of the staff.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Many thanks for leaving us your feedback and we are delighted that your wife is so happy in her new home.

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Review from S W (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

Staff are very approachable and will put any worries or concerns at bay. The care for my mum is very good and I have no worries at all. I am very happy to recommend this care home.

Reply from Karen Howell, Interim Regional Director at Broome Park Nursing Home

Thank you for your review. We appreciate the time you took to write this review. It means so much to the staff to know they are doing a good job.

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Review from Wendy B (Sister of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

After a difficult start in the care home - one year on he is very happy there, much to his families relief. We are happy too. All staff are polite and friendly and attentive, which is appreciated it can not always be easy! It would be nice if the staff wore name badges so that we would know who we were

talking to and could thank them. To my knowledge, the family have never been made to feel a nuisance. Laundry is sometimes a bit hit and miss, otherwise, excellent. Thank you!

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

I am so pleased that all has settled and thank you for your feedback. I am confident the laundry issue is now resolved and we will ensure staff are wearing name badges moving forward.

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Review from Margaret B (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

The staff have always been very helpful and accommodating. My father-in-law appears very happy in Broompark.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Many thanks for your feedback. Our dedicated team will always go above and beyond for our residents.

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Review from Diane M (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Always made to feel very welcome as we arrive.
Our resident is clean and well-fed.
We were celebrating a Birthday and were immediately offered a private room, drinks and biscuits.
All staff are approachable and friendly.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Birthdays are very important and will always be celebrated! Many thanks for your feedback.

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Review from A W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

My father is looked after beautifully - all the staff treat him respectfully and with dignity. He is very happy here.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Thank you for your feedback. We always aim to provide care to the highest standard so that our residents can live safely and joyfully.

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Review from Charles W (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

Outstanding, dedicated, humane and personally committed team - they work above and beyond in looking after their patients. They have created a home from home for my mother with Alzheimer's - she went from virtually immobile, post-Covid-19, to going out and eating in restaurants two times this week!

Reply from Karen Howell, Interim Regional Director at Broome Park Nursing Home

Thank you for taking the time to make a review. The manager and the team so value feedback like this. It informs their practice and helps us to continually improve the service we offer. Thank you, once again.

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Review from M A (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

My mother calls this place (Broome Park Nursing Home) home. She is very content and as happy as she could be. The attentive, friendly, willing and energetic staff are a complete delight. Living in South Africa, I feel that the professionalism I have witnessed in the last four visits is beyond adequate

and I heartily congratulate the Broome Park team for sterling work, brilliantly executed. Thank you to each and every one of you!

Reply from Karen Howell, Interim Regional Director at Broome Park Nursing Home

Thank you for taking the time to make a review. This is really important for the home and means so much to the staff. Thank you once again.

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Review from Susan B (Sister of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience

Overall, for the time my sister has resided at Broome Park, our family have been very satisfied with her care. Over the years there have been some wonderful, caring staff. Unfortunately, the ever-changing management has been unsettling for families. The lack of care given to the grounds in the last

few years is a real shame as it used to look beautiful and was a real asset. The building is old and in need of serious maintenance. Before the pandemic, it was always a struggle to use the coffee room at the front of the building to visit my sister when it was too cold to sit outside. The food is of a very good standard and it is lovely to have a cake made for a relative's birthday. The staff are the best thing about Broome Park, particularly the long-serving members and the Head Nursing Manager. They have had such a difficult job over the last year and have coped really well. However, there are times when there doesn't seem to be enough staff on duty.

Reply from Ieva Redere, Manager at Broome Park Nursing Home

Thank you for your review. We know that there is room for improvement and development and we are working hard to make sure that Broome Park is a safe and pleasant place for our residents.

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Review from L D (Brother of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

Very helpful and considerate. Also, keep you informed at all times.

Reply from Ieva Redere, Manager at Broome Park Nursing Home

Thank you for your kind review. It has been a pleasure to keep everyone in touch the best we can.

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Review from L C (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

The care of my father, during the pandemic, has been really good. His mood has not changed, he is happy and relaxed. I put this down to the staff treating him well. He is clean and tidy when I see him. The home is lucky to have the staff they do.

Reply from Ieva Redere, Manager at Broome Park Nursing Home

Thank you for the lovely review. It is appreciated by us all.

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Review from Ilze H (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

My 95-year-old mother was moved to Broome Park Nursing Home in January 2021 after a month in hospital having had several falls. Though now very frail and forgetful she seems to have settled reasonably well. The staff have always been responsive and happy to answer questions and let me speak with my

mother on the phone. I have been able to visit which is very important.

Reply from Ieva Redere, Manager at Broome Park Nursing Home

Thank you for taking time to write a lovely review. It has been a pleasure to facilitate visits and keep everyone in touch the best we can.

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Review from Catherine E (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience

My dad has been at Broome Park for nearly a year. It has been a difficult year for everyone. I have always felt that my dad was getting really good care. He is living with dementia but his needs have always been met with love and care. He is very happy at Broome Park, which makes it easier for the family.

The staff keep me informed of his care. They have tried hard to allow visits safely. I cannot thank the staff enough for making a horrible situation as easy as possible for me and my step-mum.

Reply from Ieva Redere, Manager at Broome Park Nursing Home

Thank you so much for your kind feedback. It has been tough time for everyone this year and our staff at Broome Park worked extremely hard during these unprecedented times.

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Review from Carol C (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

My Dad has been a resident at Broome Park since the end of December 2019. He arrived at Broome Park malnourished and extremely weak after being in a different care home with, in our opinion, poor standards of care. Since his arrival at Broome Park, he has put on some weight and gained in strength despite

downturns in his mental status due to his dementia. He has had some hospital stays due to his ongoing health problems, each time returning to the home in a weakened state but each time their care has brought about improvements in his health. As a family, we have nothing but praise for the kindness and care he receives. The staff are always very friendly and supportive and we would highly recommend the home to anyone in a similar situation.

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Review from Amanda K (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience

My father was moved to Broome Park during the lockdown, so it was very difficult as we could not see him face to face - but the home made every effort for family to visit with outside visits and being able to wave through the windows, plus daily telephone calls.
The staff I have dealt with have always

been very helpful, courteous and have kept me fully up to date regarding my father.
The home itself is a beautiful building in a lovely location it does seem a little tired, but I am informed by the manager that plans are in place for some work to be carried out.
The home is very welcoming and nothing seems too much trouble - I am confident that they look after my father and his specific nursing needs very well indeed.

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Review from Melanie R (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience

My mother spent just over three weeks in respite care at Broome Park.
She felt she had a good time whilst she stayed there and enjoyed her meals. Although during these COVID times it was strange not to go into Broome Park and I will not be able to comment on some options below. However, I found

the staff very helpful, professional and very quick to respond to emails and telephone calls.
My mother feels that she would be happy to return there and we have already booked a short stay.

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Review from Janet H (Wife of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My husband has been a resident at Broome Park for over 6 years. He has a rare and rather challenging form of dementia and was only 59 when he became a resident. Broome Park is unique at having the expertise to deal with a wide range of mental and physical impairment and very importantly for those below

65 years of age as well as above. Now very reduced in his capacity he was mobile, vocal and very active when he arrived and was made to feel very welcome and settled instantly. The home had a broad range of activities, visits from entertainers and outings that kept him stimulated and happy. I was also able to visit whenever I wished and even join him on his outings. The staff have always been extremely caring to myself, family and my husband and there is a strong sense of a united team. Changes in management caused a bit of a blip in the feel of the home but care was never compromised. Happily, order has now been restored under the new manager and her skilled team.

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Review from Vivien B (Wife of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience

Since coming to Broome Park four years ago, I have been impressed by the quiet demeanour and dedication of the staff in caring for my husband.
During the latter part of last year and early part of this year, we lost a number of dedicated members of staff, which was a great shame. At the beginning of

this year, we saw the departure of the previous owners. Their ideas may have had some substance, but the implementation was seriously flawed and not workable in an environment such as a residential nursing home catering for many elderly and frail people, most of whom were suffering from varying degrees of dementia.
We were then blindsided with the bombshell of Covid-19 and lockdown, which affected everyone to a lesser or greater extent. We have lost residents who, over time, have become extended members of everyone’s family. Throughout this time, all members of staff have maintained their dignity and caring attitude to all the residents in their care.

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Review from T H (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

Broome Park is a very caring home for my mother who has advanced Alzheimers. We first had Mum stay at Broome Park nearly 4 years ago when she was in a much better state of mind but realised quite quickly that, although it was a great place, it was too early for Mum to live there. We always knew that

when the time came, we would go back to Broome Park as we had not and did not, find an alternative home that was a good one.

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Review from Helen T (Sister of Resident) published on 10 May 2019
Submitted via Website • Report

Overall Experience

My husband was a resident at Broome Park for over three years and recently my brother was admitted to hospital. On discharge, it was obvious that he was malnourished, frail and unable to care for himself. My first thought was to find him respite care where he could be cared for. I called Broome Park

and spoke with a senior nurse who not only nursed my husband until he passed away in December 2018 but had met my brother when he visited in the past.
She was exceptional in arranging a room that would suit and took the time to meet me the following day at Broome Park. I am sure that it was not a day that she would have been on normal duty but that she had come in especially to take care of my brother and myself.
Once questions had all been answered, my brother was looked after in a most caring and kind way.
I stayed with him when he had lunch and was delighted to see him eating after several days without food.
I am confident that his condition will improve while he is a resident.

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Broome Park Nursing Home

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