Brownscombe Care Residences

Hindhead Road, Haslemere GU27 3PL
Submit a Review
9.8 48 Reviews
  • Brownscombe Care Residences, Haslemere
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice of luxurious, single rooms, some with direct access to private patios and gardens. Each room comes with a multi-position, electric profiling bed, HD TV, private phoneline, Wi-Fi, and nurse attendant system. Set in its more than 3 acres of landscaped gardens, is the newly built Brownscombe Lodge, also providing a range of private en-suite bedrooms, complete with full wet room facilities.

The beautiful conservatory offers a relaxing retreat, looking out to alluring wisteria in the gardens, which is popular amongst residents for pursuing their gardening and outdoor activities. Residents also enjoy access to a choice of two lounges, a cinema, hair salon and nail bar. With a striking turret and hand-carved door from Nepal, Brownscombe bursts with character and its unique appearance is only enhanced by the beauty of the surrounding Surrey countryside.

Every day, meals are freshly prepared and individually tailored to residents' needs with the choice to eat in a welcoming bistro and dining room. Brownscombe Care provides a high-quality service in a friendly and homely environment, so all residents can live independently. Residents also have the opportunity to get involved with a range of mentally and physically stimulating activities, organised by the activity coordinator.

Show Brownscombe Care Residences on the Map

Care Provided by Brownscombe Care Residences

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rebecca Connolly (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Brownscombe Care Residences

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Brownscombe Care Residences to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brownscombe Care Residences Reviews (48)

Total of 48, showing 1-20
9.8

Brownscombe Care Residences has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years. Over all time Brownscombe Care Residences has 48 reviews.

Overall Experience

  • 39
  • 9
  • 0
  • 0
  • 0

Date Published

48
10
15
22
26

Review from Steve B (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at the Brownscombe Care Residency for about four weeks on end of life care. In that time she was so well looked after by all the nursing staff, who were always on hand to deal with any questions I or any other members of our family had. When mum first arrived at the home she was amazed
at the facilities on offer like the cinema room and salon. As mum's health deteriorated she was always treated with care and dignity until she sadly passed away.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your review - I am glad you were happy with your Mum's end of life care, I will pass your feedback on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were given this care home as one of three options on discharge from hospital after a stroke. It was definitely the best of the three. The management team is approachable and friendly and the care staff are gentle and caring. Any time there was an issue this could be discussed and corrected promptly.
The entertainment team are delightful and tries and keep people busy. The rooms vary in size, price and convenience for the communal areas, so you "pay your price".

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your feedback, your comments are much appreciated and will be passed on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's stay with you was only a couple of weeks but in my opinion, he was well looked after and cared for.
I was very touched by a member of staff who when finished their shift checked on him. Saw he was not quite right and stayed with him until his last breath.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you, Helen, for your feedback, we will pass it on to the staff. Sorry, Dad's stay was so short.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed at Brownscombe Care Residences a few times now and I think it feels like home for her. She adores the company of all the wonderful staff that look after her so very well. I travel a few times a year and I'm delighted that Mum is happy at Brownscombe when I'm away and I know that she is
being well taken care of. The rooms are very comfortable and the decor throughout is lovely. Thank you to each and every one of you for helping to make Mum's stays with you a safe, comfortable and happy environment for her to be in.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for taking the time to complete the review, much appreciated. We enjoy having your mum to stay, she is always so cheerful.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You cared for my husband with care and compassion and he was a very sick man. I always thought that he was in safe hands with yourselves and the staff were wonderful with him. We were very lucky to obtain a place here and so close to home.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your kind review, we will pass this on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue P (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say from myself and on behalf of my family, how pleased we are with the care that Dad is receiving. We appreciate he is probably not the easiest resident you have had but all the staff have shown him courtesy and respect. I don't think we could have chosen a better home for Dad, so a
very big thank you to all the staff.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words, I will ensure this is passed on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernadette H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in to Brownscombe Care Residences in early November 2024 with advanced vascular dementia. Sadly, she passed away yesterday. But my family are comforted by the fact she received such wonderful care during her short time at the home. All the staff were kind, empathetic and professional at
all times. They have always been so welcoming and accommodating to family and friends who have visited Mum. We could not have chosen a better nursing home for my mum to end her days in. Thank you Brownscombe.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for the lovely review. I will ensure this is passed on to the team at Brownscombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nancy W (Friend of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's husband and myself would like to say how much we are pleased and grateful with the care she is getting. The receptionist, the managers, the well-being department and every carer have shown us courtesy and respect and we would like to show our appreciation.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you so much for your kind words, these will be onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel L (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first there was a feeling that all the staff really did care about all the residents, as apposed to caring because they were supposed to. Not one single time did I visit my mother and not think she wasn't being looked after impeccably. She was looked after in a way quite impossible at
home, and it was never lost on me that the staff treated her as I would. It was reassuring that any issues there occasionally were (as indeed you would expect there to just occasionally be given the nature of a care home), were always addressed and resolved. I have nothing but praise for all the staff and would not hesitate to recommend the home to anyone needing to find a safe and caring environment for their loved ones should it become necessary. When my mother died she did so as peacefully as imaginable, and to the very end was cared for. The best I can say really is that 'care home' actually does apply, as the staff care and it does have a home feel.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words and these will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother, throughout her two years stay at the home, has been outstanding. All the staff have been so caring and kind to her. We were informed and consulted on all aspects of her care. It was such a relief to know that she was being so well looked after.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you so much for your lovely review, this will be passed on to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from March to August when she sadly passed away. The care she received at Brownscombe Care Residences was absolutely fabulous throughout her stay but the care she received in her last few days was so dignified and professional. The staff were very dedicated and their care and
compassion was very much appreciated by all of her family not only did they look after mum but us too making a very difficult time a little more bearable we will forever be grateful for all of their care and would highly recommend this home.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words, we will pass this onto the care teams. It was a pleasure looking after you mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy to have found Brownscombe Lodge Car Home for my husband who has many nursing needs. The staff are friendly and attentive, and his room is clean and comfortable. After three weeks, my husband seems to have settled in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W C (Wife of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Brownscombe most days and am greeted in a friendly manner by all staff.
I am pleased that concerns are listened to and acted on promptly. On some occasions, there is a delay when personal care is requested and sometimes my husband has not been shaved.
Activities have improved during the past
few months.
There have been few relatives meetings during the time of my husband's occupancy but I understand this will improve in future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Holly G (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you for looking after my dad. During my visits, he seemed happy, well-looked after, clean and tidy. The food has looked amazing. All the staff have been super helpful and willing to support when needed.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your lovely feedback. This will be shared with the team here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stacey E (Granddaughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my nan first came to Brownscombe Care Residences in April, after an experience we had at another place, we didn't know what to expect but we are very happy we found Brownscombe. They are all really amazing, everyone is so friendly and makes you feel so welcome. Before my nan came here, she was
in bed 24/7, she ow does a little walking and sits in a wheelchair and at a table and chair for meals. She is so happy here. Everyone takes the time to support her needs.

Reply from Jean-Pascal Toussaint at Brownscombe Care Residences

Thank you for your review, Stacey. It gives us great pleasure to see such development and to hear such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim Y (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank Brownscombe enough for supporting Dad and our family at short notice.

Reply from Jean-Pascal Toussaint, Deputy Manager at Brownscombe Care Residences

Thank you for your kind words.
Best wishes to the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fred C (Respite Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with everybody in this home, it's hard to say goodbye.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your kind review of our home. I'm happy we could make a difference in the short time you were with us and wish you all the best at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist was very welcoming and everywhere was clean, comfortable and stylish. The staff were really attentive and caring and my mother was visibly happy there. We would be happy to return.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for taking the time to provide a review of your mother's care at Brownscombe.
We look forward to welcoming her back to us whenever the need arises.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Husband of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was always a pleasure to visit, except for sometimes a long delay in gaining entrance. The staff are always helpful and welcoming, the premises are clean and tidy.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your review of the Brownscombe residences and choosing us as your provider for the care of your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Sister of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is in the loving care of the Brownscombe Care Residences and I could not think of anywhere I would rather have her.
The home is beautiful and it has been a pleasure to see its development over the past couple of years.
The care, attention and dedication of the care staff is fantastic.
The
manager is approachable, friendly and quick to act with a real passion and love for the home that radiates.
The addition of the new clinical lead has been invaluable to my sister's care, he is extremely knowledgeable, friendly and supportive to both her needs and that of us, as a family.
Thank you Brownscombe for making this journey in our lives a seamless one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Brownscombe Care Residences is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Brownscombe Care Residences is calculated as follows: ( (209 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 255 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brownscombe Care Residences is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Ana-Maria

Ana-Maria Mitu

Job Title: Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Jean-Pascal

Jean-Pascal Toussaint

Job Title: Deputy Manager

As Deputy Manager at Brownscombe Care Residence, I contribute to delivering exceptional care while ensuring a safe and supportive environment for both residents and staff.


Frequently Asked Questions about Brownscombe Care Residences

What types of Care is Brownscombe Care Residences registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brownscombe Care Residences provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Brownscombe Care Residences have?

There are 55 Single Rooms.

What are the Facilities & Services at Brownscombe Care Residences?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brownscombe Care Residences to the centre of Haslemere?

1.3 mile(s) as the crow flies, distance by road may be significantly further.