Brownscombe Care Residences

Hindhead Road, Haslemere GU27 3PL
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9.8 48 Reviews
  • Brownscombe Care Residences, Haslemere
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice of luxurious, single rooms, some with direct access to private patios and gardens. Each room comes with a multi-position, electric profiling bed, HD TV, private phoneline, Wi-Fi, and nurse attendant system. Set in its more than 3 acres of landscaped gardens, is the newly built Brownscombe Lodge, also providing a range of private en-suite bedrooms, complete with full wet room facilities.

The beautiful conservatory offers a relaxing retreat, looking out to alluring wisteria in the gardens, which is popular amongst residents for pursuing their gardening and outdoor activities. Residents also enjoy access to a choice of two lounges, a cinema, hair salon and nail bar. With a striking turret and hand-carved door from Nepal, Brownscombe bursts with character and its unique appearance is only enhanced by the beauty of the surrounding Surrey countryside.

Every day, meals are freshly prepared and individually tailored to residents' needs with the choice to eat in a welcoming bistro and dining room. Brownscombe Care provides a high-quality service in a friendly and homely environment, so all residents can live independently. Residents also have the opportunity to get involved with a range of mentally and physically stimulating activities, organised by the activity coordinator.

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Care Provided by Brownscombe Care Residences

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rebecca Connolly (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Brownscombe Care Residences

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Brownscombe Care Residences to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brownscombe Care Residences Reviews (48)

Total of 48, showing 21-40
9.8

Brownscombe Care Residences has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years. Over all time Brownscombe Care Residences has 48 reviews.

Overall Experience

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Date Published

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Review from C D (Respite Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Brownscombe House Nursing and Residential Home following a short spell in hospital and the team at Brownscombe supported me to get back on my feet and return home.
I'm so grateful for their care and support from the management right through to the chef and housekeeping, at every level I
was well cared for.
Activities kept my young mind active and I really enjoyed making new friends in both staff and fellow residents.
I can't praise the whole team more and would wholly recommend Brownscombe to everyone.

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Review from J B (Resident) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service, excellent room.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you very much and this will be fed back to the teams.


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Review from J B (Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Brownscombe House as a temporary resident after a long spell in hospital and ended up staying over a year...out of my own choice!
The care, love and friendship I recieved allowed me to regain my confidence to go home, something I never thought I would do.
The manager supported my every decision,
even last-minute changes in my mind to not go home because I wasn't ready, she reassured me it was no trouble and it was all in my own time.
I made friendships to last a lifetime and recently went back to visit for a party. If I ever need care again, I know exactly where I will be going! Thank you for everything.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you so much for you lovely review of your time with us at Brownscombe.
We were so happy to support your decisions and to see you achieve your goals.
The team all miss you very much but the door is always open for a visit or two!
All the best from the whole Brownscombe team.


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Review from Ian W (Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home with helpful staff. A nice place to live.

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Review from David D (Son of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Brownscombe House for many months. From day one, he received first class, nursing care. He was treated with dignity and compassion from very professional staff and excellent management. Our family feel very fortunate that Dad was a resident here and I would wholeheartedly
recommend Brownscombe to anyone, of any age, requiring residential and/or nursing care.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for taking the time to provide such a kind review.
Your father was a pleasure to care for and we were privileged to have had such fantastic support from you as a family also.
The appreciation shown means so much and I will be sure to share this with the team.
All the best to you and your family.


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Review from K P (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very courteous and helpful. Looked after my mother and kept her relaxed in a new world.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your review of the Brownscombe residence. The team works hard to provide the best care for our residents and I will be pleased to pass on your kind words. In the short time your mum was in our care as a short-term resident, she was a loved member of our 'family' and we wish her well for the future.


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Review from J H (Respite Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My three-week stay was most enjoyable, after two months in hospital. It was like being in a five-star hotel, with the excellent nursing and care staff. I particularly enjoyed the jubilee celebrations, which all the residents seemed to enjoy, as the weather smiled on the day.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your lovely feedback on your time spent with us here at the Brownscombe Residence. We are pleased to hear your stay was an enjoyable one. We wish you every happiness for the future.


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Review from Michael R (Husband of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife arrived in the Brownscombe at the end of her life. The room was well appointed with a beautiful view, very quiet and serene. This was a very difficult time, but made easier by the excellent standard of nursing and personal care. During the last night, I cannot speak too highly of the care and
understanding by the night team.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you so much for your kind review. I will share your lovely comments with the team here at Brownscombe. Our very best wishes to you and your family.


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Review from Nigel C (Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was only at the home from 28th January to the 3rd February, so my comments reflect the short stay and the fact that the NHS was paying my fees and providing the basic food. I am sure anyone who decided to live permanently here would be very satisfied.

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Review from S M (Niece of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the Covid regulations. I was tested upon arrival and shown to a visitor room. Screen in place for visits as well as mask-wearing by all staff. No hand gel in this room and the dispenser outside the door was empty. I had my own but I'm sure if I had asked it would have been
provided.

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Review from M D (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after and I had what I wanted. It is a lovely place, very friendly. The food is very good. The variety of activities. The staff are very good.

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Review from Paul R (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To anyone who has a loved one in need of care look no further than Brownscombe.
The facilities are first class, the management is brilliant and the staff can't help the residents enough.
My Father was going down hill fast his mental and physical state was an incredible worry to the family yet after
being at Brownscombe for only a few weeks we have all seen a vast improvement in him. He is more like his old self and the happiest we have seen him in a long time.
5 stars is too low a rating to give as far as we as a family are concerned.
Many many thank to all at Brownscombe.

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Review from Patrick W (Husband of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Brownscombe House in December 2019. She was in a very poor physical and mental condition. She needed serious nursing care. She has shown substantial improvement in both respects and I am delighted with the care she has received. The GP indicated that Brownscombe House was just the right
place for my wife - and she was right. I feel that she is now in good hands and much better off than trying to care for her myself.

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Review from Alastair M (Son of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was rapidly discharged from hospital due to the COVID situation following a stroke and so we did not choose Brownscombe. However, we have been absolutely delighted with the choice of home and the care that Mum has received.
My mother is 99-years-old, severely paralysed with dysphagia and
very frail. Her condition fluctuates and she requires expert nursing assessment and care. She has been receiving this and moreover, all the staff that we have met have enormous patience, empathy and skill. They have kept me fully informed and have rung me as soon as there has been any change in Mother's condition. Unfortunately, Mum has been too unwell to participate in any activities and so I cannot score those.
There are too many staff to name, but I would like to extend my grateful thanks to them all.
I would have absolutely no hesitation in recommending Brownscombe to any of my friends or relatives.

Reply from Shaleeza Hasham, Head of Hospitality at Brownscombe Care Residences

Dear AM, Thank you so much for taking the time to share your experience of Brownscombe. We are so pleased to have been able to support your family and your mother during this time. Yours Sincerely, Shaleeza.


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Review from V P (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for nine months. He is very well cared for and keeps well. I feel welcomed each time I visit. Staff, in particular, are friendly, patent and kind. A real " home from home".

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Review from Kathy M (Sister of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit I am greeted by staff members in a friendly manner.
My sister is always cheerful and relaxed. She is fully involved with all activities and staff make a huge effort to include her.
If ever I need to speak to a member of the management team this is arranged without a problem.

Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Dear Kathy,
Thank you for submitting a review for Brownscombe House. I am pleased to hear that you and your sister are happy with the services and activities we provide.


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Review from Sally L (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home - wonderful staff. Would highly recommend to the world!

Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Dear Sally,
Thank you for your review of Brownscombe House. I am pleased to hear that you are happy with Brownscombe House and the staff.


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Review from Evelyn M (Wife of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is receiving very good care from staff and management. The family are free to visit at any time and are always made welcome by the friendly and helpful staff and management.
He does not sleep well at night and this worries him. Hopefully, the night time staff realise this and care for him
with patience and kindness.

Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Thank you for your review of Brownscombe House Nursing Home. We are pleased to hear that overall, you and your husband have had a positive experience at the home and appreciate your comments regarding the night care. We will ensure that your husband will be cared for with patience and kindness and that constant reassurance is given to help with his worries at night.


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Review from C L (Wife of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Brownscombe House is very good. The residents' needs are considered throughout and he is encouraged to partake in events which are of interest to him.

Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Thank you for your review of Brownscombe House Nursing Home. We are pleased to hear that you are happy with the care that your husband receives. We will continue to encourage him to participate in activities which interest him to help maintain his well-being.


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Review from Andrew C (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After accepting I could no longer adequately care for my mother who has dementia and represents a very high fall risk, I had to choose an appropriate care home for her. I selected Brownscombe House largely on the positive feelings I instantly received from the staff. My initial instinct has so far proven
correct. My mother constantly tells me how well she is cared for and thus far I remain happy with my choice.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Brownscombe Care Residences is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Brownscombe Care Residences is calculated as follows: ( (209 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 255 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brownscombe Care Residences is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Ana-Maria

Ana-Maria Mitu

Job Title: Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Jean-Pascal

Jean-Pascal Toussaint

Job Title: Deputy Manager

As Deputy Manager at Brownscombe Care Residence, I contribute to delivering exceptional care while ensuring a safe and supportive environment for both residents and staff.