Brownscombe Care Residences

Hindhead Road, Haslemere GU27 3PL
Submit a Review
9.8 48 Reviews
  • Brownscombe Care Residences, Haslemere
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice of luxurious, single rooms, some with direct access to private patios and gardens. Each room comes with a multi-position, electric profiling bed, HD TV, private phoneline, Wi-Fi, and nurse attendant system. Set in its more than 3 acres of landscaped gardens, is the newly built Brownscombe Lodge, also providing a range of private en-suite bedrooms, complete with full wet room facilities.

The beautiful conservatory offers a relaxing retreat, looking out to alluring wisteria in the gardens, which is popular amongst residents for pursuing their gardening and outdoor activities. Residents also enjoy access to a choice of two lounges, a cinema, hair salon and nail bar. With a striking turret and hand-carved door from Nepal, Brownscombe bursts with character and its unique appearance is only enhanced by the beauty of the surrounding Surrey countryside.

Every day, meals are freshly prepared and individually tailored to residents' needs with the choice to eat in a welcoming bistro and dining room. Brownscombe Care provides a high-quality service in a friendly and homely environment, so all residents can live independently. Residents also have the opportunity to get involved with a range of mentally and physically stimulating activities, organised by the activity coordinator.

Show Brownscombe Care Residences on the Map

Care Provided by Brownscombe Care Residences

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rebecca Connolly (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Brownscombe Care Residences

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Brownscombe Care Residences to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brownscombe Care Residences Reviews (48)

Total of 48, showing 41-48
9.8

Brownscombe Care Residences has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years. Over all time Brownscombe Care Residences has 48 reviews.

Overall Experience

  • 39
  • 9
  • 0
  • 0
  • 0

Date Published

48
10
15
22
26

Review from Mike K (Brother of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well looked after, insulin stabilised and more animated than she has been for years.
Always clean and tidy and smartly dressed.
The food she said is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Great staff. Good food. I think this lot needs or deserves a medal for being so caring and hardworking. The management is very approachable and knowledgeable, we enjoy our conversations. My stay here has always been excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Brownscombe since October 2017. He was initially quite concerned about moving from home to a care home but has settled really well mainly down to the excellent care and nursing team who have made every effort to reassure and give him attention when needed but also space when he wants
quiet and peace. As his condition continues to deteriorate the nursing palliative care has been first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally W (Niece of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have always seemed kind and concerned about residents. The food seems plentiful and varied. The place is clean. Mostly, the residents seem settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David U (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died at Brownscombe at the end of February 2017 at the grand old age of 104 years old and the care she has received has been superb. She had spent the twilight of her years in beautiful surroundings and cared for by wonderful staff. All have been kind and considerate to her in every way. Special
thanks to the activities coordinator, who's radiating smile and personality make any care home succeed and to the care home manager, well done and many thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Sister of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Brownsmead House to be cared for as she was suffering from terminal cancer.


Her care could not have been any better. The staff all welcomed her and made her last weeks comfortable and pain-free.


Reply from Rina Zhao, Home Manager at Brownscombe Care Residences

Thank you for your lovely feedback regarding the staff at Brownscombe House, I am so pleased you are happy with the care that your sister had received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Friend of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has dementia and is totally dependent on the staff at Brownscombe. I have visited the home on several occasions and there was always staff on hand helping residents in a kind and sensitive way. It is clearly evident that staff are employed based on their caring and nurturing nature and that
they also appear to be very well trained. The home is clean and everyone is very welcoming. In my opinion, there has been a significant improvement since the new manager has been in post. The manager is very visible and is very 'hands-on' in her approach. I have witnessed her reassuring a very anxious man and it was evident that she had a very caring demeanour. The home is being run very well and is a credit to the efforts of the manager who makes herself available and obviously has a personal knowledge and interest in the well-being of all the residents of the home. A big thank you and well done to the staff and Management of Brownscombe House!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P H (Son of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was not there very long, but I have no reason to not highly recommend the home to any service user.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Brownscombe Care Residences is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Brownscombe Care Residences is calculated as follows: ( (209 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 255 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brownscombe Care Residences is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Ana-Maria

Ana-Maria Mitu

Job Title: Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Jean-Pascal

Jean-Pascal Toussaint

Job Title: Deputy Manager

As Deputy Manager at Brownscombe Care Residence, I contribute to delivering exceptional care while ensuring a safe and supportive environment for both residents and staff.