Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
Buxton Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking is available on-site for visitors.
Buxton Lodge Care Home has a Review Score of 9.4 (9.409) out of 10, based on 24 reviews in the last 2 years. Over all time Buxton Lodge Care Home has 61 reviews.
Review from L T (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vicki L (Daughter-in-law of Resident) published on 20 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin L (Son of Resident) published on 20 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona T (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Carly Barnard, Head of HR at Buxton Lodge Care Home
Thank you for your kind words and feedback for our Buxton Lodge Care Home.
We appreciate you taking the time to leave valuable feedback, which will be communicated to our hardworking employees.
We hope to continue to be a part of your mother's journey at Buxton Lodge and deliver the level of care that she deserves.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K R (Niece of Resident) published on 18 January 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Carly Barnard, Head of HR at Buxton Lodge Care Home
We apologise that you have had cause to complain and would like to assure you that New Century Care is committed to providing the best possible care to all of our residents.
In order for us to look into this matter, please contact the home directly on 01883 410974 and we will investigate the concerns raised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D P (Sister of Resident) published on 31 March 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole M (Daughter of Resident) published on 8 December 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Thank you for your very kind review. We value that continuity of care that you mention and work hard to maintain it. I will ensure the team see your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gerald S (Son of Resident) published on 19 June 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Thank you for your lovely feedback, I know the team will really appreciate seeing these kind words. I am glad that Buxton Lodge have been able to answer those understandable questions anyone will have when seeking care for a loved one. I hope the home will be open again soon for visitors.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian F (Son of Resident) published on 16 June 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Thank you so much for the feedback, the team at Buxton Lodge will be delighted to receive it. I hope very soon we will be able to open the doors again for visitors. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn T (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Thank you for you review. I am so glad your mother was happy at Buxton Lodge and like you, we wish it could have been longer. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vivienne M (Daughter of Resident) published on 15 June 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Thank you for your feedback on what has been a challenging period of time. I will ensure your warm words are passed to the team, thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Daughter of Resident) published on 15 June 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Thank you for your feedback. We always endeavour to staff with our own permanent team members but this has not always been possible especially over the last few weeks. I will be passing on your positive words regarding the team to them. They will be delighted. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simone S (Friend of Resident) published on 15 June 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Many thanks for your feedback, particularly recognising the difficult time care homes have had recently. I will pass on your very kind words regarding the team, they will be delighted.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanna W (Friend of Resident) published on 15 June 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Many thanks for you lovely feedback regarding Buxton Lodge. We always try to make all of our homes as "homely" as possible as that is what they are! Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon R (Son of Resident) published on 15 June 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
We are delighted that you have put your faith in us for both your Mother and Uncle. Thank you for your kind words regarding the team. it has been a tough couple of months for all care homes so it is so gratifying to read your words, which I will pass on. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally W (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home
Many thanks for such a positive review. It is always fantastic to see the team's care and hard work recognised. I am so glad that your Mum has settled in well. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K A (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Friend of Resident) published on 16 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Sister of Resident) published on 5 December 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.409) out of 10 for Buxton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.409 for Buxton Lodge Care Home is calculated as follows: ( (172 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (12 Very Poors x 1) ) ÷ 279 Ratings = 4.409
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Buxton Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Care Team Lead
Joined: 2016
Keith Turner joined Buxton Lodge in January 2016 as a part-time carer, bringing with him a dedication to providing compassionate care. Over the years, his commitment and skills have seen him rise through the ranks, becoming a Senior Carer in 2023 and stepping into the role of Care Team Leader in August 2024.
Buxton Lodge holds a special charm for Keith, with its quirky character and rich history. He is passionate about helping to create a relaxed and welcoming environment for both residents and staff, where teamwork is at the heart of everything. Keith acknowledges that, like any team, there are challenges, but believes in learning and growing together to continuously improve the quality of care provided.
For Keith, the most rewarding part of his role is building relationships with residents and their families. He values hearing from family members about how their loved ones have settled into life at Buxton Lodge, giving them peace of mind. Witnessing a resident’s progress from needing significant support to achieving greater independence is a testament to the exceptional care and teamwork that Keith leads.
Keith holds a Level 4 City and Guilds Diploma in Health and Social Care and a Level 3 qualification in End of Life Care. His journey into the care sector was inspired by a personal family trauma, which motivated him to make a difference in the lives of others. Prior to his career in care, Keith was a qualified prototype electronics engineer, a background that reflects his adaptability and diverse skill set.
Outside of work, Keith enjoys fishing and walking, often exploring new places to relax and unwind. His passion for discovering new experiences mirrors his dedication to continually improving the lives of residents at Buxton Lodge. Keith’s leadership and empathetic approach make him a vital part of the Buxton Lodge team, ensuring residents receive the highest standard of care in a supportive and nurturing environment.
Job Title: Well-being Coordinator
Joined: 2017
Charlotte is the dedicated Wellbeing Coordinator at Buxton Lodge, where she has been a valued team member for seven years. Her journey into care began when she transitioned from a career in hairdressing, a profession she had pursued since the age of 16. Driven by a desire to make a difference, Charlotte immersed herself in learning and achieved her NVQ 2 and Diploma 2 within her first four months at Buxton Lodge.
Passionate about enhancing the lives of residents, Charlotte’s dedication to her role has been unwavering. In her current position as Wellbeing Coordinator, a role she stepped into four months ago, she has already introduced a variety of engaging and enriching activities. She takes pride in creating community connections, such as the popular Buxton Lullababy group, which meets every three weeks, and the warm and welcoming Coffee + Chat sessions.
Charlotte also works alongside Barney, Buxton Lodge’s beloved therapy dog, who provides comfort and companionship to residents. With a focus on inclusivity and celebration, Charlotte ensures that the diverse nationalities of residents are embraced, creating a vibrant and welcoming environment. She has introduced daily exercise classes to promote physical and mental well-being and established the Buxton Swap Book station, fostering a love for reading and community engagement.
One of her most exciting projects in progress is the creation of a Buxton aquarium in the main lounge, a collaborative initiative that has delighted both residents and staff. Charlotte’s passion for charity work is evident in her organisation of cake sales and baking activities, which involve residents and raise funds for meaningful causes.
Charlotte is committed to enhancing the well-being of every resident at Buxton Lodge through meaningful activities, community connections, and a nurturing environment. Her transition from hairdressing to care has been a deeply rewarding journey, and her dedication ensures Buxton Lodge is a place where residents truly thrive.
Job Title: Head Chef
Joined: 2021
Terri Felstead joined Buxton Lodge in September 2021, initially working as a carer during the peak of the Covid-19 pandemic. Motivated by a desire to make a meaningful difference, Terri embraced the opportunity to help others, supported by the comprehensive training and encouragement provided at Buxton Lodge. Reflecting on her early days, she describes the joy of knowing she has brightened someone’s day as one of the most rewarding aspects of her role.
Around 18 months into her journey, Terri stepped in to provide cover in the kitchen and discovered an unexpected passion for cooking. Eager to learn and develop, she embraced the challenges of the culinary world and has since progressed to the role of Head Chef. Terri takes pride in creating person-centred menus, engaging with residents and their families to understand preferences and ensure mealtimes are both enjoyable and meaningful.
Terri’s commitment to excellence is evident in her professional development. She has achieved her Food Safety Level 2 certification and recently completed IDDSI (International Dysphagia Diet Standardisation Initiative) training, equipping her with the skills to provide tailored dining options for residents with specific needs.
For Terri, the kitchen at Buxton Lodge is more than just a workplace—it’s a hub of teamwork, camaraderie, and creativity. She values the collaborative spirit among the kitchen staff and the wider care team, especially during special events when everyone pulls together to create memorable experiences. Terri describes Buxton Lodge as her extended family and says she wouldn’t have it any other way.
Job Title: Housekeeping Supervisor
Joined: 2020
Hi, my name is Fe, and I am the Housekeeping Supervisor at Buxton Lodge Care Home. Originally from the Philippines, I moved to the UK in 2012. My professional journey began as a dispensing pharmacist within a large retail organisation, a position I held for four years after several years of dedicated study.
I have extensive managerial experience in various retail sectors, including roles as a store manager. I joined the Housekeeping Team at Buxton Lodge in March 2020 as a Housekeeping Assistant and was promoted to Supervisor a year later. Working as part of the team here has been incredibly rewarding, and I have had the opportunity to experience other roles, including Health Care Assistant, assisting in the kitchen, and supporting the Activities Coordinator.
I take great pride in helping our residents and providing them with a clean, happy environment to live in. My role as Housekeeping Supervisor involves not only supporting the Housekeeping Assistants in maintaining high standards of cleanliness but also ensuring measures to prevent the spread of infections are up-to-date and constantly reviewed. I manage the rota for the team, ensure janitorial products are regularly replenished, and maintain equipment to ensure it is safe, in good order, and suitable for purpose.
One of my favourite parts of the job is sitting with the residents for a good chin wag, bringing a smile to their faces. I take immense pride in everything I do, and there is nothing more rewarding than seeing our residents happy and comfortable.
Outside of work, you will often find me with my head in a book, as I love reading. I also enjoy watching movies and taking walks in the countryside when the weather is nice. Meeting up with friends for coffee, gardening, swimming, snorkelling, and caring for my home aquarium filled with a mix of small fish are some of my other passions.
At Buxton Lodge, my goal is to ensure a clean, safe, and pleasant environment for all our residents. I am committed to upholding the high standards of care and cleanliness that define our home, making Buxton Lodge a place where everyone feels comfortable and well-cared for.
