St Catherine's Manor

Portsmouth Road, Artington, Guildford GU3 1LJ
Submit a Review
9.3 20 Reviews
  • St Catherine's Manor, Guildford
Part of the Loseley Estate, St Catherine's Manor is a large, 18th-century Georgian detached manor house located in Artington, Guildford. The manor is surrounded by 2.5 acres of outstanding natural beauty and conservation, and is just a short distance away from Guildford Town Centre. Nearby, you'll also find several local attractions - including Guildford Cathedral, Bird World, Guildford Museum and Guildford House Gallery.

The manor offers accommodation with nursing care for up to 34 older people - some of whom live with dementia. The nurses at St Catherine's Manor provide specialised care, ranging from general nursing to stroke, Parkinson's and end-of-life. Respite care options are also available.

Operated by CHD Living since 1994, it is one of a group of similar services run by CHD Living in the area, and focuses primarily on nursing care. Secondary focus is on respite, palliative & end-of-life care and support for those living with dementia.

In addition to specialist care, the manor offers a range of wellbeing and entertainment facilities including a hairdressing/manicure salon, a choice of lounges (including a reminiscence quiet lounge), freshly prepared home-cooked meals, individually tailored outings and a safe & secure terrace that overlooks well-maintained grounds.

Care is delivered to suit the needs of the individual always with respect, dignity and kindness. The dedicated, skilled team at St Catherine’s Manor provides high-quality, person-centred care in a friendly environment so that all residents can live their lives their way.

Show St Catherine's Manor on the Map

Care Provided by St Catherine's Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lena Kenyon (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996

Funding & Fees Guide for St Catherine's Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact St Catherine's Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Catherine's Manor Reviews (20)

9.3

St Catherine's Manor has a Review Score of 9.3 (9.325) out of 10, based on 6 reviews in the last 2 years. Over all time St Catherine's Manor has 20 reviews.

Overall Experience

  • 16
  • 4
  • 0
  • 0
  • 0

Date Published

20
2
3
6
14

Review from Nicola M (Sister-in-law of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never experienced anything like this. The staff right from reception, admin, carers, and management are all totally amazing, kind and friendly. I have been coming for 4 years and they have become like family to me. They are all truly amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I find St Catherine's Manor a good, caring home. My dad is happy with his carers and really looked after here. We appreciate all of you at St. Catherines.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty O (Relative of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was worried about moving to a care home but since being in St Catherine’s, he has enjoyed the friendly, homely environment and the interactions with everyone from floor staff to management. He has told me that he doesn’t feel lonely anymore because there is always somebody around and he
feels safe for the same reason.

Reply from Lena Kenyon, Care Home Manager at St Catherine's Manor

Thank you so much for your feedback. We strive to make our home a friendly and welcoming environment. He is settling in well and making friends with other residents and staff here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kayleigh O (Sister of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With such a friendly and caring team of staff, I can rest assured knowing that my family members are being treated with compassion, dignity, and respect. I have never seen them look happier and more relaxed. The new manager is very approachable and has done wonders for the home in such a short space
of time.

Reply from Lena Kenyon, Care Home Manager at St Catherine's Manor

Thank you so much for your feedback, as a team we are glad that you are able to acknowledge the changes we have implemented to improve our service. and make our residents feel safe and cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne H (Respite Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been a very pleasant experience, management, admin, and nurses are all very helpful and pleasant.
It was my first time in a care facility and didn’t know what to expect and was nervous. I was admitted for post-op convalescence care and rehabilitation for 5 days. The care was excellent and they met
my physiotherapy needs. I will definitely recommend it.

Reply from Lena Kenyon, Care Home Manager at St Catherine's Manor

Thank you for your feedback, It was a pleasure to have you stay with us at St Catherine's and we are glad that you found your first care home experience so welcoming and pleasant.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Husband of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the greatest respect for all the staff, for all the dedication and care they provide to the residents. The residents have various illnesses and most have some sort of dementia, so it can be very difficult. The staff still treat the residents with care and understanding.

Reply from Gemma Worth, Care Home Manager at St Catherine's Manor

Thank you very much for your kind words, I will share this with the staff, I am sure they will be thrilled to hear! Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leanne P (Friend of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Catherine's Manor was great with my friendly. Although he was only there a day and a half, they were very accommodating, so polite and would apply any measure I asked of! He was so relieved and happy to come, and the view from his window was amazing. He loved it there!

Reply from Josh Barlow, Care Home Manager at St Catherine's Manor

Dear Leanne, thank you for your lovely feedback. We are very pleased to hear that your experience at St Catherine's Manor was a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin F (Brother of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in palliative care at St Catherine's for about three weeks before she passed away on 9th September 2022. She really loved the attention she received from the doctor and staff and enjoyed the lovely room and a television to keep up to date with outside news. The staff were so caring and
the daily routines well managed, and she saw her friends regularly due to the flexible
visiting hours. Congratulations, St Catherines.

Reply from Josh Barlow, Care Home Manager at St Catherine's Manor

Dear Kevin, thank you for providing us with this feedback. We are very pleased to hear that you were happy with the palliative care your sister received during her stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Catherine's care home for just over two years, and I have to say the service to not only the patients, but the family as well is outstanding!
My father became a patient at the start of the lockdown, and the staff went out of their way to make sure we were, and still are, always
informed of any changes and made to feel comfortable at all times.
The rooms are always clean, and the staff, especially the manager are extremely polite and caring at all times. I would highly recommend on all aspects of care.

Reply from Josh Barlow, Care Home Manager at St Catherine's Manor

Thank you, Hayley, for taking the time to leave us a review. We are so happy to hear that you are happy with the support your father receives and that you feel well supported by the team yourselves. We will make sure your feedback is passed on to the team. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea J (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at St Catherine’s since February 2021. She suffers from vascular dementia.
The home itself is a pleasant setting and a homely environment.
The manager is very polite and is an asset to St Catherine’s.
The staff are very friendly and caring. I have a good relationship
with all the staff and am updated regularly with my mother's health.
The only negative is sometimes the laundry isn’t the best as some items have gone astray and some she has acquired. The other is long waits for answering the phone and the front door. Unfortunately, there isn’t a receptionist at the moment, and once this is resolved, I’m sure this will improve.

Reply from Josh Barlow, Care Home Manager at St Catherine's Manor

Thank you, Andrea, for taking the time to leave a review. We are pleased to hear that you are happy with the care your mother is being supported with. We have taken onboard all of your feedback and, passed on your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth O (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I chose St Catherine’s as a home for my late father and from the many homes we looked at St Catherine’s stood out a mile. My father was resident for roughly 6 years and my mother has now been resident here herself for the last 4 years or so. It’s chiefly the staff that make any place and
the team here are fantastic. The current manager is fabulous, he always makes the effort to say hello and really tries to involve friends and relatives in what’s going on either via email or personally. The food at St Catherine’s is all home-cooked and is delicious and plentiful. The owners of St Catherine’s have not turned every available space into a bedroom, which has enabled visiting at St Catherine’s throughout a lot of lockdown. The team have set up WhatsApp facilities during Covid and are genuinely helpful and caring. There are little things like laundry that could be improved but the big things are what counts. I wouldn’t want my loved ones anywhere else. Thank you St Catherine's.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doug S (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St Catherine's Manor since December 2019 on and off following a severe stroke which has left her in a wheelchair and suffering severe memory issues. The manager has been excellent and very accomodating and commutative. Mum has enjoyed the activities at the home recently during
times when visits have not been possible. Being able to call the manager and other staff members for regular updates along with the option of video calls with Mum has been ideal, particularly as we live 4 hours away.


The activity wellbeing co-ordinator has been really friendly and keeping Mum busy with activities. We also had a few photos recently, more please!


Keep up the great work guys in these difficult times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ben A (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at St Catherine's Manor in Guildford. The care my mum received was excellent, she was made to feel very welcome and was well supported at all times. Although I was not able to visit the home due to Covid-19 I spoke to my mum on a daily basis and
she always sounded happy and content, she especially enjoyed the lovely food!
Thank you to the manager and staff

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin B (Son of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here after a very nasty fall and has dementia. From the moment she arrived to the moment she left the staff were absolutely brilliant. They cared for her like a family member. I cannot overstate how excellent her care was. The staff communicated with me regularly in regards to her care
and nothing was too much trouble.
All this was during the COVID lockdown but the staff ensured that my Mum was protected.
I felt she was in really good hands and we were very reluctant to take her out. She now lives with me and she always talks about how welcoming and friendly the care home was.
I can honestly say that I would have no hesitation in recommending St Catherine's to anyone who needs their relative cared for.
A big thank you from both me and my Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are well maintained clean and pleasant. As a visitor I am always welcomed by all staff and the banta with staff is always friendly and well received. Cannot find any fault and no reason for any complaint.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher (Grandson of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Catherine’s Manor is fantastic. The staff genuinely care and really like spending time with and helping the residents. They are all amazing! The food is good and the overall care is above and beyond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira T (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful and are a friendly group. Place clean and tidy. Decorating getting better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter-in-law of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident at St Catherine's Manor after a major stroke. The service and dedication of the staff are second to none, nothing is too much trouble and they are all so caring and loving towards all the residents and their facilities. I cannot think of anywhere I would rather he
be and all of the staff from the manager are like a second family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katherine D (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over a year. The staff are so caring and have really got to know my mother and her needs and go the extra mile.
My mother's extended family are always made to feel welcome and we can visit anytime. Since a new manager arrived there have been positive changes, the
residents and relatives are always included in their care plans. It was a hard decision for my mother to go into residential care but she is so happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie C (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum spent 18 months at St. Catherine's Manor. She was unable to get out of bed and needed 24-hour nursing care. The care given to her skin was better than the hospital. She got on really well with the staff. I found the carers seemed to know what she needed. She was asked what food she liked. They
would cook something especially for her. We were also very well supported and listened to any concerns. Extremely caring and well run.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for St Catherine's Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for St Catherine's Manor is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.482 Points relating to the number of positive Reviews for St Catherine's Manor is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 6 Positive Reviews ÷ 6.8 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Lena Kenyon

Job Title: Registered Manager

Joined: 2023

At St Catherine’s, we strive to always provide the highest standard of nursing, respite, residential and specialist care.


We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at St Catherine’s a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


No image found

Rowena Santos

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at St Catherine's Manor.


Frequently Asked Questions about St Catherine's Manor

What types of Care is St Catherine's Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Catherine's Manor provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Catherine's Manor have?

There are 30 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at St Catherine's Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Catherine's Manor to the centre of Guildford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.