Cedar Court Care Home

Elmbridge Road, Cranleigh GU6 8TX
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9.6 105 Reviews
  • Cedar Court Care Home, Cranleigh
Cedar Court is a purpose-built care home for the elderly offering residential, nursing and dementia care over three separate floors. All floors has its own dining room, activities area and lounge.

The “home from home” feel at Cedar Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Cedar Court a real community whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the home.

The dining experience at Cedar Court boasts fine home cooking by a professional chef who has created a menu to reflect the interests and tastes of the discerning residents.

Respite care at Cedar Court is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

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Care Provided by Cedar Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diana Piscoi (Home Manager)
  • Admission Criteria
    • No Mental Health
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Cedar Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,870
    • Self-Funded Nursing Care from £1,870
    • Self-Funded Nursing Dementia Care from £1,870

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Cedar Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cedar Court Care Home Reviews (105)

Total of 105, showing 21-40
9.6

Cedar Court Care Home has a Review Score of 9.6 (9.579) out of 10, based on 23 reviews in the last 2 years. Over all time Cedar Court Care Home has 105 reviews.

Overall Experience

  • 75
  • 27
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Date Published

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Review from Suzie B (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well to Cedar Court Care Home after some previous challenging behaviour. Cedar Court has supported him and us with this. He is enjoying life here and as a family, this is wonderful to see. The activities are well-planned and thought out. The team have got to know Dad, activity providers,
carers and of course, the manager. We have found everyone to be caring and always happy to help. Our kids love visiting and are welcomed by all. We are so pleased to see Dad in a supportive, friendly community. Thank you.

Reply from Nimmy Markson, Home Manager at Cedar Court Care Home

Dear Suzie,
Thank you so much for your lovely review, we are pleased that he has settled in so quickly and enjoying our friendly community.


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Review from Nicola P (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only had two experiences of a care home but since my mum has been at Cedar Court Care Home, we have been so impressed by the amazing communication and care and support we, as a family, have been given. Mum seems very happy and although she isn't the easiest resident, we know that she is generally
happy but most importantly, she is safe. We would all like to say a huge thank you for your commitment and care.

Reply from Nimmy Markson, Home Manager at Cedar Court Care Home

Dear Nicola,
Thank you so much for your kind review, we are really pleased to hear your thoughts. This means a lot to the team and I will be pleased to pass on.


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Review from S C (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Cedar Court Care Home for a year, the hardest decision I have had to make but seeing how the staff interact with her takes the sting away. A negative is that it is not homely, it lacks the softness and warmth of home, however, I can not praise the staff in the dementia ward enough.
I have seen them hugging my mum (when they didn't know I was there), reassuring her and joking with her and it moves me to tears. Dementia is such a cruel disease but they give her the support and care that will help her through. They are superb.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Thank you for your review, it is a pleasure to look after your mother and to receive feedback on the care is really important to us. The team will be pleased to hear your complimentary comments on the care provided.


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Review from John A (Son of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mum's time at Cedar Court Care Home, my family found the staff to be caring, welcoming and always happy to engage. Both the manager and deputy manager kept us informed and encouraged a friendly and professional atmosphere which filtered down to the staff and throughout the home.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Thank you so much for your review, we are so pleased you are satisfied with our standard of care, it means so much to our team to receive your comments.


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Review from B D (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother's birthday, and we arranged for a visit only to be greeted by the manager and two staff with chocolate cake. When we arrived at my mother's room, although had only just woken after a nap was surprised by us all and singing happy birthday to her; after a short while and having cake,
she informed me that it had been a lovely time. The staff try very hard to give my mother a better quality of life, which I know is not easy as she has limited mobility and is not always aware of what is going on. Everyone always speaks to you on your visits, and the senior staff always informative of mum's progress and wellness.

Reply from Nimmy Markson, Home Manager at Cedar Court Care Home

Thank you so much for your review; it was very much appreciated. Her smile spoke volumes to us and makes everything so worthwhile.


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Review from D W (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cedar Court Care Home since her initial two-week respite care in September. She loved it so much, feeling like she was "on holiday in a hotel" that we felt confident to make it a permanent move. All the staff, from the manager to the nurses, assistants and entertainment
team, all bring that "family" feel with professional courtesy, patience, care and support for Mum so we couldn't be happier with her here. I have peace of mind knowing she is well looked after and surrounded by a new "family" who I can trust - so thank you Cedar Court!

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Thank you so much for your kind review, it is a pleasure to look after your mother and myself and the staff are delighted to hear your lovely comments.


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Review from Mandy S (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we spoke to the manager of Cedar Court, we were put at ease. Our darling mum's room was re-decorated and made ready in record time. The room was made so welcoming and the staff were there to welcome her. They always made her feel so safe. My sister and I cannot express how wonderful
each and every member of staff were. We will always be so very grateful.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Thank you so much for your lovely review, we are so pleased to hear your mother felt safe and happy. We will ensure to share your excellent feedback with our team.


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Review from Ruth W (Respite Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, fun, kind and nothing is too much trouble. Vegetables are overcooked. Chiropodist disappointing/poor - toenails left rough and pointed corners.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Dear Ruth
Thank you for your kind review, we are pleased that you are satisfied with our level of care. We will naturally pass on your comments to the chiropodist that comes here next time she visits us.
Kind regards
Nimmy


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Review from Lise M (Respite Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after very well. Found the staff very friendly and always ready to have a little chat.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Dear Lise, we are so pleased to hear you enjoyed your time with us. It was a pleasure to look after you even if only for a short while for your respite care.


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Review from S P (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent services.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Thank you for your lovely review.
We are so pleased you are enjoying your time with us, it is a pleasure to have you as a resident here, you are always keen to get involved in the social activities.


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Review from Gail J (Friend of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had four weeks respite care in Cedar Court Care Home in Cranleigh. The staff were wonderful and she was so well cared for. The food was always good and the room very nice with doors onto the garden. She is not very mobile so couldn't or didn't want to take part in activities. She could be
quite difficult but the staff still went out of their way to please her. I can't thank them enough.

Reply from Nimmy Markson, Home Manager at Cedar Court Care Home

Dear Gail,
Thank you so much for your kind review, it gives us great pleasure when we get feedback like this, the team will be pleased to hear we have yet another lovely review for our home. Please stay in touch, it was a pleasure to have looked after your friend.


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Review from Pip B (Daughter-in-law of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very happily at Cedar Court Care Home and enjoys all the activities, especially the morning ones. Mum really enjoys her daily visit from the manager who is absolutely lovely to her and makes her laugh.
Another member of staff also treats my mum like a friend and she really likes his
company. The garden has been much appreciated for visits and for all special occasions - which Mum loves. Thank you lovely Cedar Court for everything.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Dear Pip, thank you for your kind review. Your mum has settled in really well and always has the most beautiful smile. She is a pleasure to look after and we are pleased that she is happy here. I will relay your lovely comments to the rest of the team.


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Review from T P (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cedar Court Care Home for four months. The staff and management have gone the extra mile to settle her in and make her stay a "home from home".
As my mother is keen to keep reminding me, the home "really could not do more to help her".

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Thank you so much for your kind review. We are so pleased to hear your mother's feedback, it is a real joy to have her here with us. She is a very gifted lady in arts and crafts, she especially enjoys the activities we put on here at Cedar Court and is making many friends.
Kindest regards, Nimmy.


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Review from Thomas W (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Cedar Court Care Home on 01/01/2017 and was very well cared for. Strange at first but it soon became home from home. I would visit at any time and take her out frequently, she would also come home overnight when well enough.
She had Parkinson's and Lewy body dementia and this was progressive.
She was excellently looked after with lovely meals and great entertainment. Excellent care home.

Reply from Pamela, Business Development Manager at Cedar Court Care Home

Dear Tom
We enjoyed looking after your lovely wife and appreciate your kind comments. You have been a pleasure to get to know and we will always see you as a long-term friend. Your lovely gifts of plants and offers of support with our Greenhouse mean a lot to us. We will relay your kind thoughts and review to the team here at Cedar Court.
Kind regards
Nimmy Markson
Home Manager


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Review from M D (Respite Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very enjoyable week, just like having a good holiday.
Staff are very friendly and helpful.
Would have been nice to see more flowers but I guess having no rain spoilt that.
Will definitely recommend and hope to go back sometime.

Reply from Nimmy Markson, Care Home Manager at Cedar Court Care Home

Thank you for your lovely review, it was a pleasure to have you stay with us and I believe you made many good friends here. You would be made most welcome to return to us anytime. Please do stay in touch.
Kindest regards.


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Review from Bernard P (Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself so lucky being here. I settled immediately, everything seems so right, I am totally content and look forward to every day. I believe the principal reason for this is due to the dedication and professionalism of all the Staff. Key to this is the individual manner, understanding and approach
adopted towards each resident and the dignity and respect with which they are treated.
Staff undertake their duties and responsibilities with care and enthusiasm. This applies throughout the organisation and encompasses nursing staff, care staff, catering, activities, housekeeping, maintenance and administrative staff. Not forgetting, of course, management who, by their example, set the tone and direction for the functioning of the home in a caring, efficient and effective way.
My son has visited and dined at Cedar Court Care Home and met and talked with the manager. He has, therefore, experienced the home first-hand and has the bonus of not having to worry himself about me.

Reply from Nimmy Markson, Business Development Manager at Cedar Court Care Home

Dear Bernard, thank you so much for your lovely review. This means a lot to all of us working here at Cedar Court, we are very pleased to have you stay here with us and your comments will be conveyed to the team.


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Review from F G (Son of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been living at Cedar Court Care Home for three years up until her death in December. For most of that time she lived in the residential wing but a stroke in October meant a three-week stay in hospital, from where she was discharged to Cedar Court's nursing wing.
I believe that my mother
was very content with her life at Cedar Court. She appreciated having her own direct access to the garden. Even after the start of the pandemic she never doubted that it was the right place for her. She made friends with other residents and had easy relations with the care staff. She particularly appreciated the efforts made to add variety through new activities during lockdown.
After her stroke, Cedar Court staff worked very hard to do the best they could for her in many different ways. I was very impressed and remain grateful for the respect and care with which they treated her and for the ways in which they helped me at this difficult time.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Thank you for your lovely review, it was a pleasure to have your mother in our care, she really got on well with all the residents and took part in many of the activities, she particularly loved the art class and produced some lovely work of her own.


Kindest regards to you and your family from all of us here at Cedar Court.
Petra Ionescu, Regional Director.


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Review from P L (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my father was able to regain mobility and recover enough to go home. Thank you to all the excellent staff.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Thank you, it was a pleasure to look after your father. We will ensure to let the whole team know of your very positive feedback.


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Review from T O (Son of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with supportive and knowledgeable staff. Comfortable accommodation with good facilities. Peaceful and relaxing atmosphere puts visitors and residents at ease.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Thank you so much for your kind review, we will share your lovely comments with the team here at Cedar Court.
Our very best wishes to you and your family.


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Review from P O (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very frail following a bad stroke when he was admitted from hospital. Unfortunately, he only lived for four days so was unable to avail himself of the fine facilities and activities in Cedar Court Care Home.
Everyone was very kind and caring to him, and also to me and I would certainly
recommend to friends. I would have liked to have seen more green vegetables though.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Thank you for your kind review, it was a pleasure to look after your husband, he was a true gentleman. Our thoughts go out to you and your lovely family.
Best wishes.
From all at Cedar Court.


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Cedar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Cedar Court Care Home is calculated as follows: ( (172 Excellents x 5) + (87 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 273 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedar Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Diana

Diana Piscoi

Job Title: Home Manager

Hello, my name is Diana . I am the Home Manager at Cedar Court. I have been working in Health and Social Care for 10 years in the UK. I am a trained Nurse with a background of Hospitality Management. I believe that we can make a difference in the lives of people who live with us.