Cedar Court Care Home

Elmbridge Road, Cranleigh GU6 8TX
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9.6 105 Reviews
  • Cedar Court Care Home, Cranleigh
Cedar Court is a purpose-built care home for the elderly offering residential, nursing and dementia care over three separate floors. All floors has its own dining room, activities area and lounge.

The “home from home” feel at Cedar Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Cedar Court a real community whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the home.

The dining experience at Cedar Court boasts fine home cooking by a professional chef who has created a menu to reflect the interests and tastes of the discerning residents.

Respite care at Cedar Court is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

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Care Provided by Cedar Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diana Piscoi (Home Manager)
  • Admission Criteria
    • No Mental Health
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Cedar Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,870
    • Self-Funded Nursing Care from £1,870
    • Self-Funded Nursing Dementia Care from £1,870

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Cedar Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cedar Court Care Home Reviews (105)

Total of 105, showing 41-60
9.6

Cedar Court Care Home has a Review Score of 9.6 (9.579) out of 10, based on 23 reviews in the last 2 years. Over all time Cedar Court Care Home has 105 reviews.

Overall Experience

  • 75
  • 27
  • 3
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Date Published

105
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12
23
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Review from Arthur G (Brother of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way Cedar Court Care Home looks after my sister in a very caring and friendly way.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Dear Arthur.
It is a pleasure to look after her, thank you so much for your generous review. We will share this with all the team.
Our very best wishes to you and your family.
Kind regards.
Care home management and the team.


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Review from M N (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the wonderful care and support at this uniquely difficult time. Will certainly recommend Cedar Court to all my friends. Ideally for clients.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Dear M.
Thank you so much for your lovely review. we really enjoyed having your mother stay with us, she was always so cheerful and had a lovely smile that could light up a room! Please send her our very best regards from all the team at Cedar Court.
Petra.


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Review from Christopher M (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, friendly and above all else has made my mum very welcome.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Dear Christopher
Thank you for your review, to get feedback such as this is very much appreciated, we are pleased that your mother has settled in well with us.


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Review from Robert W (Husband of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been helpful and considerate. The telephone is answered promptly and unless there are problems I am connected with my wife promptly.
This is my first experience with a care home but my granddaughter, a paramedic, rates them very highly and she has visited hundreds.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Dear Robert,
Thank you so much for your review, we appreciate you taking the time to write and are enjoying having your wife stay with us, she is a lovely lady.
Petra Ionescu


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Review from Graham K (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cedar Court in January. She has received wonderful care and is happier now than she has been for years. Her room is lovely and the carers are kind, compassionate, friendly and caring.

Reply from Pamela Sharman, Business Development Manager at Cedar Court Care Home

Dear Graham
Thank you so much for your comments, it gives us great pleasure to get this kind of feedback and your mother is very happy with us and has made a lot of friends.
Kind regards
Petra Ionescu. Home Manager


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Review from Jane A (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly - always welcomed. Cup of tea offered when visiting, much appreciated. Best home that I have seen.

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Review from Jean P (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Isolation due to Covid-19 seriously affected my stay, but apart from that, it has been a very positive experience.
Activities and facilities not available to me due to isolation.

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Review from Lilian H (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be better! All the staff are wonderful in their own special ways.
My first painting - my husband would be proud!

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Dear Lillian, It is a pleasure to have you with us and we are really pleased to hear that you are enjoying your time here and making new friends. Kind regards


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Review from N W (Granddaughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff out the front of house and up in the halls are very friendly and went out of their way to help me. Nothing was too much to ask and always a kind word was given.

Reply from Petra Ionescu, Registerd Manager at Cedar Court Care Home

Dear Nikki


Thank you so much for your lovely review, it is very much appreciated, the team will be pleased.


Regards


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Review from Z W (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really enjoyed my time in Cedar Court. All the staff were very caring.

Reply from Petra Ionescu, Cedar Court Home Managber at Cedar Court Care Home

Dear Zena
Thank you for your lovely comments, we are so pleased you enjoyed your time with us, the door is always open and we look forward to welcoming you back here anytime.
Kind regards
Petra Ionescu


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Review from Pat P (Sister of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, my sister is happy and she is being looked after very well by staff.

Reply from Petra Ionescu, Cedar Court Home Manager at Cedar Court Care Home

Dear Pat,
Thank you so much for your kind words, this means a lot to our team, we are really pleased to have your sister in our care. She enjoys the activities and has made many friends, her smile and friendly nature is a pleasure for all. Our very best wishes from Petra Ionescu


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Review from A C (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been at Cedar Court for nearly three years. For most of this time, she has been happy and the care has been good. There was a fall in standards two years ago and the home had a succession of managers which was very unsettling and contributed to the fall in standards. Things have improved
considerably since then. The first lockdown last year was dreadful (residents confined to rooms 24/7). But this has also improved and activities and communal calls have helped this awful year. The effort to continue with visits from senior managementhas been most appreciated and helped greatly.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Thank you for your comments and review, we are pleased that everything is moving along in the right direction.
It was important we kept the residents entertained with a good mix of activities to stimulate their mindset during lockdown. It has been a huge success and enjoyed by all participants.


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Review from Andrew M (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Cedar Court for three weeks whilst she recovered from a fall. She received excellent care and found all of the staff very friendly, sympathetic and caring particularly the Business Communication Manager who went out of her way to make my mother's stay an enjoyable experience.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Dear Andrew, thank you so much for your lovely comments, we enjoyed having your mother stay with us and she made quite a few friends here. I will pass your comments on to the team. We really appreciate your comments.


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Review from Leigh C (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management and staff at Cedar Court have been extremely helpful and welcoming to my mother and myself on her admittance to the home at this difficult COVID time. Everyone is really friendly and lovely with Mum whilst she adjusts to life in a care home. Facilities and activities seem great and
Mum speaks very highly of the food and menu choices.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Dear Leigh,
We value your lovely comments, the team will be so pleased, thank you so much. It is a pleasure to have your mother in our care, she is always smiling and a joy to have in our care. Petra Ionescu, Cedar Court Manager.


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Review from Julie H (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's room is clean, cosy; he has a few homely things.
Nice view out of the window.
The staff are very good and friendly.

Reply from Petra Ionescu, Business Development Manager at Cedar Court Care Home

Dear Julie,
We value your lovely comments, the team will be so pleased, thank you so much. It is a pleasure to have your father in our care.
Petra Ionescu, Cedar Court Manager.


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Review from Charles G (Nephew of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I looked at the home in January 2020 and like it immediately as a home for our aunt for whom we jointly hold the LPA. Nothing that has happened since has altered our opinion - quite the contrary as our aunt is obviously happy and well cared for. Delighted to learn that all staff are now
permanent, they are all very friendly, courteous and smiley!

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

I am so pleased that your aunt has settled in well with us. Some of our staff have been working at Cedar Court for a long time, which builds up familiarity so that our residents get to know the team really well. It’s a pleasure to have her in our care.


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Review from P A (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very contented at Cedar Court. Everything possible has been done in our best interests. I would not want to be anywhere else. I participate in all activities which are very good, even 'seated exercise"! To sum up, the home has a lovely family feeling.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Thank you for your lovely review, it is a pleasure to have you here with us and we appreciate your comments that you would not wish to be anywhere else, this means a lot to the team at Cedar Court.


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Review from Grace J (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost respect and care for beautifully by all the staff at Cedar Court at this very difficult and unprecedented time that we are living in due to the Coronavirus. From the manager, the doctor, admin staff and care team not only showed compassion to my dear father but
empathy to my mother and myself.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Dear Grace
Thank you for your kind review. We send our best wishes to you and your lovely family. Petra Ionescu, Home Manager


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Review from Maggie F (Niece of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standards in the home had been deteriorating with poor cleanliness and lack of staff. However following a change in management the home has gone from strength to strength. During the Covid pandemic when we have been unable to visit, the staff have kept us fully informed of any development and seem
to care deeply for our relative. They have been very patient with her even though her dementia has been challenging for them at times.
The manager is always fully up to speed with the day to day situation of the residents and shows a real commitment to their wellbeing.
During the last few days of her life, they have shown real compassion to my aunt and I would definitely recommend them to anyone looking for a home.

Reply from Petra Ionescu, Home manager at Cedar Court Care Home

Thank you so much for you review. We are pleased to hear your lovely comments, it is always nice to have such positive feedback.


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Review from D M (Nephew of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All at Cedar Court have been very supportive of my Aunt as she has made the difficult transition from independent living to a home. They have also supported me as my aunt's carer, with guidance and advice. Everyone seems to have gone the extra mile to make my Aunt comfortable and feel at home.

Reply from Petra Ionescu, Cedar Court Care Home Manager at Cedar Court Care Home

Dear DM,
We are so pleased to receive your review, thank you for your lovely comments. Your aunt is settling in really well and has formed quite a few friendships here with both staff and residents. She actively takes part in all our activities and won the match when she was first introduced to our Scrabble club, we really enjoy having her with us.
Kindest regards,


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Cedar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Cedar Court Care Home is calculated as follows: ( (172 Excellents x 5) + (87 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 273 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedar Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Diana

Diana Piscoi

Job Title: Home Manager

Hello, my name is Diana . I am the Home Manager at Cedar Court. I have been working in Health and Social Care for 10 years in the UK. I am a trained Nurse with a background of Hospitality Management. I believe that we can make a difference in the lives of people who live with us.