What types of Care is Chestnut View Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

What are the Facilities & Services at Chestnut View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut View Care Home to the centre of Haslemere?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Chestnut View Care Home, Lion Green, Haslemere, Surrey GU27 1LD

Review from A P (Niece of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience

Wonderful caring staff. So attentive and always there to answer questions or help. Very good activities for the residents.

Reply from Home Manager, Home Manager at Chestnut View Care Home

Thank you so much for your kind words about Chestnut View! We're truly grateful for your appreciation of our dedicated staff and the care they provide. Ensuring our residents feel supported, engaged, and valued is at the heart of everything we do. Your feedback means the world to us!

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Review from J P (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience

Kind and caring.
I am extremely grateful to the staff at Chestnut View who were both kind and caring. Their care made my mother's final months more bearable. She was treated with dignity, respect and compassion and we were welcomed at every visit.

Reply from Stuart Lamacraft, Marketing Assistant at Chestnut View Care Home

Thank you so much for your heartfelt words. It means the world to us that our care made a positive difference during such a difficult time. Treating your mother with dignity, respect, and compassion was an honour for our team, and we're glad you felt welcomed when visiting. Your gratitude truly touches us, and we're here if you ever need support in the future. Wishing you and your family comfort and peace.

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Review from R D (Relative of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience

I visited about a month ago and helped to feed my stepdaughter's Mother, I was amazed and delighted to see the liquid diet that she had. It was chicken, mashed potatoes, peas and carrots. It was piped on the plate and looked amazingly like a proper meal. I have been to many homes and seen the meals

and this was the best I have ever seen.

Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home

Thank you for taking the time to share your experience with us. Your kind words mean a lot to us, and we will be sure to pass along your feedback to our kitchen team. It's wonderful to hear that your experience at Chestnut View Care Home met your expectations, and we hope to continue providing excellent care and dining experiences for all our residents and visitors.

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Review from Helen R (Daughter of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience

On behalf of all of us, we cannot thank to the manager the staff and so many others for their care for our dad in the last few months of his life even taking the time at the end of their shifts on Dad's last day to say goodbye. He was treated with dignity, respect and compassion and as a family knowing

he was cared for and genuinely looked after was a huge comfort at such a difficult time. We would not hesitate at all to recommend Chestnut View to anyone. Thank you.

Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home

Thank you so much for taking the time to share such heartfelt feedback about your experience with us at Chestnut View Care Home. Your kind words mean the world to us and truly reinforce the dedication and commitment we have towards providing exceptional care to all our residents. Your dad was not just a resident to us; he was part of our family, and he is deeply missed. It was an honour to care for him, and knowing that our efforts brought comfort to him and your family during such a difficult time is incredibly rewarding.

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Review from A S (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience

A care home with a lot of heart. My elderly father was unsure about moving to the South after spending his life in a Northern Village.
Staff and other residents have made him feel so welcomed that he instantly felt at home.
Its great location is perfect for my Father who likes to get out for a walk,

with local Green, Shops, an ice-cream milk bar, a cafe, and a friendly pub all on the doorstep.
My Dad comments on how well he is cared for, the team makes him laugh and as he has memory issues he is always in the moment, they make that matter and he only ever has good things to say about them.
Chestnut View has gone above and beyond to help him orientate in a different environment and provide him with a space where he feels at home, after a few weeks of respite care I'm confident he is settled and happy there.

Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home

Thank you so much for sharing your experience with Chestnut View Care Home! We're delighted to hear that your father has found a welcoming and supportive community here, especially after his initial uncertainty about moving to a new location. Our staff and residents take pride in creating a warm and inclusive environment where everyone feels at home.

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Review from Steven R (Nephew of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

My aunt was resident in Chestnut View Care Home for four years until her recent death. During that time, she received excellent care. The standards of the home were always excellent regarding care of the residents, cleanliness, housekeeping and catering. The carers were always attentive to her needs

and ready with a cup of tea. As my aunt's next of kin, I was given regular updates on any changes in her state of health, changes in medication and her general condition. The staff were encouraging in making sure she was as active as possible and that she engaged with other residents. When my aunt was nearing the end of her life, the standard of care was exemplary, ensuring that, although usually in a coma and not responding, she was treated with respect and dignity. We could not have wished for anything more.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

It warms our hearts to hear such kind words about Chestnut View Care Home. We extend our deepest condolences for the loss of your aunt, and we're grateful for the trust placed in us to care for her over the past years. Maintaining excellent standards of care, cleanliness, housekeeping, and catering is at the core of what we do. We're pleased to know that your aunt received attentive care and that you were kept informed about her well-being and any changes in her condition. As your aunt neared the end of her life, providing exemplary care while maintaining her dignity and respect was our utmost priority. We're humbled to have been able to support her and your family during this difficult time. Your words of appreciation mean a lot to us, and we're honoured to have been a part of your aunt's journey. If there's anything further we can do to support you and your family, please don't hesitate to reach out.

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Review from Lynette G (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

My experience of the nursing home is that they are very efficient, lovely staff and very caring. Have been very helpful in settling Mum in. Also helped me with social services. As you come into the entrance hall it is clean, airy and very welcoming. One staff member in particular has been particularly

helpful in answering all my questions.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

Thank you for taking the time to share your positive experience with Chestnut View Care Home. We're delighted to hear that your impression of the nursing home is one of efficiency, with lovely and caring staff. It's heartening to know that they have been instrumental in assisting with the settling-in process for your Mother. The cleanliness, airiness, and welcoming atmosphere of the entrance hall contribute to creating a positive environment for residents and their families. We appreciate your acknowledgement of a specific staff member's helpfulness in answering your questions. We're dedicated to providing excellent care and support to our residents and their families at Chestnut View Care Home.

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Review from S C (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience

The staff at Chestnut View are always so kind to my mum and welcoming to me. Reception are cheerful, the maintenance team always happy to help and the carers and nurses attentive. The kitchen staff go out of their way to provide a tasty and nutritional vegetarian option for her. Both Mum and I are very

grateful to them all for the care they show her.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

Thank you for sharing your positive experience about Chestnut View Care Home. We are delighted to learn that our staff's kindness and warmth have made a positive impact on both your mother and yourself. Our team is dedicated to creating a supportive and caring environment, and your kind words affirm their commitment. We're also pleased to know that the kitchen staff goes the extra mile to provide a tasty and nutritious vegetarian options for your mother. Dietary preferences and requirements are crucial aspects of our care, and we're glad to have met your expectations in this regard. Your gratitude means a lot to us, and we want to assure you that we remain committed to providing high-quality care and support. Thank you for choosing Chestnut View Care Home, and we look forward to continuing to provide excellent care for your mother.

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Review from Jeff C (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience

Very attentive and caring staff considering the demanding nature of the job. The home and room is kept clean and tidy and during my visits the staff have been very professional in attending to the residents. The lounge would be my only criticism as it needs updating but I understand that is proposed.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

Thank you for your thoughtful review of Chestnut View Care Home. We appreciate your positive comments regarding the attentive and caring staff, as well as the cleanliness and professionalism observed during your visits. Your feedback about the lounge needing an update is duly noted. We value your input, and it plays a crucial role in our ongoing commitment to providing a comfortable and positive environment for our residents. Thank you for choosing Chestnut View Care Home, and we look forward to continuing to meet your expectations.

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Review from Jenny H (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience

Generally, the family are happy with Chestnut View. The reception and admin staff are exemplary. Other staff are kind and engaging but sometimes there seems to be a repetition of information required about my dad. If possible it would be nice to see more trips out of the home but I appreciate that staffing

levels are key.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

Thank you for taking the time to share your feedback on Chestnut View Care Home. We greatly appreciate your positive comments regarding the exemplary service provided by our reception and admin staff. We acknowledge your concerns about the repetition of information about your father and will work diligently to streamline communication processes to enhance your experience. Despite the challenges related to staffing levels, we are continuously striving to provide engaging activities for our residents, including outings. We understand the importance of diversifying experiences, and your input is invaluable to us as we aim to create a warm and supportive environment for our residents and their families. Should you have any further suggestions or concerns, we encourage you to reach out to our management team directly. Thank you again for your feedback.

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Review from Jane D (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

I am extremely happy with Chestnut View - I always find it is a lovely atmosphere in the care home and the staff and caters always very helpful.
My mother seems very content and the carers are very kind and caring towards her.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

Thank you for sharing your positive experience with Chestnut View Care Home. We're delighted to hear that you find it to be a lovely atmosphere, and we appreciate your kind words about our helpful staff and carers. It's heartening to know that your mother is content, and we're grateful for your recognition of the kindness and care provided by our team. Your satisfaction means a lot to us, and we remain committed to providing excellent care.

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Review from Christine R (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident of Chestnut View since May 2022. She is very happy and extremely well looked after. All the staff are very friendly and the standard of care is excellent. There is a very full and varied programme of activities to keep residents entertained as well as trips out. Family members

are always made very welcome when visiting.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We truly appreciate your positive feedback. It's wonderful to hear that your mother is happy and well cared for at Chestnut View Care Home. We take pride in our friendly staff, excellent standard of care, and the engaging activities offered by our dedicated lifestyles team. We're thrilled to provide a welcoming environment for family visits. Thank you for entrusting us with your mother's care.

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Review from Margo M (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

All the staff are extremely warm and welcoming. My mum is being so well looked after. She loves her tea and she doesn’t have to wait long for her next cup, even though the carers are very busy. They always have time to chat with a resident. When there is music on in the background, it’s nice to see

a carer take a resident’s hand and sing to them. The home makes such a big effort in including family and friends at Christmas and BBQ in the summer. There are regular meetings too, which are very important. All in all, my mum is very happy.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We truly appreciate your positive feedback about Chestnut View Care Home. It's heartening to know that the team's warmth and welcoming nature have created a positive environment for your mother. The attention to her preferences and the efforts made by staff to engage residents through music are wonderful to hear. It's fantastic that the home makes special efforts to include family and friends in festive celebrations. Regular meetings and communication underline our commitment to transparency and resident well-being. We're delighted your mother is happy in our care. Thank you for sharing your experience!

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Review from Helen L (Niece of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

My uncle has been at Chestnut View for some months now and I am very impressed with how well he is cared for. The carers are very kind and fun and enjoy a good relationship with my uncle. He is happy there and loves the food. All the staff are helpful and happy to discuss any queries or issues that

come up. I am always welcomed as a visitor too and am very pleased with the home overall.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We're grateful for your positive feedback on Chestnut View Care Home. Your acknowledgment of the excellent care, positive relationships, and delightful atmosphere means a lot to us. We understand how crucial mealtimes are, and we're thrilled to hear that he loves the food provided by our dedicated kitchen team. The entire team is committed to ensuring residents' happiness, and we appreciate your recognition of their helpfulness in addressing any queries or concerns. Thank you for entrusting us with your uncle's care, and we're dedicated to maintaining the high standards at Chestnut View Care Home.

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Review from Linda T (Niece of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience

Spent a great afternoon sat outside at a BBQ with my aunt, it was lovely for me to meet other residents and their families. All the food was cooked to perfection and everything, from burgers, to salad, to cakes, was very tasty. All the staff were happily mingling with all the residents, it was great

to see everyone enjoying themselves. A lot of time and energy was put into making the afternoon a complete success. My aunt and all the children really enjoyed the cakes and ice creams.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We're delighted to hear about your enjoyable afternoon at the BBQ here at Chestnut View Care Home. It's wonderful that you had the opportunity to meet other residents and their families while relishing perfectly cooked food and tasty treats. The staff's active participation in mingling with the residents added to the positive atmosphere, and it's heartening to know that everyone had a great time. The efforts put into making the afternoon a success are truly appreciated. Thank you for sharing your experience.

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Review from William M (Friend of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience

I attended the family bbq and summer party and had a lovely day, there was plenty of food and drink and lots of fun and laughter. The singer brought in was brilliant and sang exactly the right type of songs, including a fun ABBA medley. The raffle was great and lots of prizes were given out, I met and

talked to the manager and carers who were all very supportive and friendly.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We're delighted to hear about your positive experience at the family BBQ and summer party here at Chestnut View Care Home. It's wonderful that you enjoyed a day filled with food, drinks, fun, and laughter. The live entertainment, including the ABBA medley, added to the enjoyment. It's great to know that you had the opportunity to meet and interact with our supportive and friendly manager and carers. Thank you for sharing your thoughts on the event.

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Review from Christine W (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

Everybody at Chestnut View was welcoming and caring, right from when I made my initial phone call asking whether they had space to take Mum for respite, until I took her home six weeks later. Nothing was too much trouble, either to help her with daily life, or supporting me with advice with how to get

financial assessment etc.
Mum became part of the 'family' very quickly and was encouraged to join in with the diverse activities, which she enjoyed. The building is clean and bright throughout, which adds to the welcoming atmosphere. The garden is pleasant to sit in, as are the various sitting areas, which is lovely because visitors are not restricted to having to sit in bedrooms to have private conversations. Although the staff are busy, there is a feeling of calm, which must affect everyone there.
Mum came out saying she would be very happy to go there for respite again and that, should they day come where she had to live in a care home permanently, she would be very happy there.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We appreciate your positive feedback about Chestnut View Care Home and the care your mother received during her stay. It's heartening to hear that staff were welcoming and caring from your very first contact. It's great to know that your mother quickly felt at home and enjoyed participating in various activities. The clean and bright environment, along with pleasant sitting areas, contribute to the welcoming atmosphere. The feeling of calm among the staff is a notable aspect. Thank you for sharing your thoughts on your positive experience.

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Review from Simon J (Relative of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience

We visited today, as we have on many occasions since our relative was admitted in May 2023. We have been greeted with smiles and really helpful staff every time. Often offered a drink and cake! The handyman has been of great help as our relative needed a phone line fitted, with complications, but he

helped and all was well. Thank you!

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We're delighted to hear about your positive experiences at Chestnut View Care Home during your visits. The warm and helpful staff who greet you with smiles and offer refreshments contribute to a welcoming environment. It's great to know that our maintenance team's assistance was a valuable support in resolving phone line complications. Thank you for taking the time to share your appreciation and we look forward to continuing to provide excellent care and service.

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Review from N R (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

My overall impression of Chestnut View Care Home is good. The staff are lovely, dedication and very approachable. They do a difficult job willingly and cheerfully. I found the nursing staff efficient, friendly and kind. The volunteers and maintenance crew were delightful and always went the 'extra mile'.

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

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Review from Marie N (Power of Attorney of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

I think we all recognise how difficult it is making the decision to choose the right care home for your family member and to hopefully get the best care for them, especially if you’re not always locally enough to visit all the time. The home is well-run and clean and offers a huge number of activities

but what stands out is, without doubt, the staffing team. Our family member is in the dementia unit but he also has nursing issues which are looked after too. He arrived in March and has been there five weeks and since he arrived he has been so well cared for. All the team from admin and reception to the nursing and care team have shown so much kindness, empathy and understanding not only to our family member but also to us, the family. As soon as you enter the home you are greeted with warmth and friendliness by all the staff - it has a very homely feeling. Our family member is always clean, tidy and smartly dressed - and is very happy.

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