Chestnut View Care Home

Lion Green, Haslemere GU27 1LD
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9.6 97 Reviews
  • Chestnut View Care Home, Haslemere
Chestnut View Care Home is a purpose-built nursing home situated in Lion Green, Haslemere offering 60 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with well-maintained gardens.

Chestnut View Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

At Chestnut View, comfort, compassion and credibility are at the heart of the ethos of their home.

The home offers a full range of care options to 60 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Chestnut View is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families and friends as part of the caring process.

Chestnut View aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided by Chestnut View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shantel Boothe Da-Costa (Home Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Chestnut View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Chestnut View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chestnut View Care Home Reviews (97)

Total of 97, showing 21-40
9.6

Chestnut View Care Home has a Review Score of 9.6 (9.563) out of 10, based on 22 reviews in the last 2 years. Over all time Chestnut View Care Home has 97 reviews.

Overall Experience

  • 55
  • 34
  • 5
  • 3
  • 0

Date Published

97
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6
22
75

Review from Siobhan C (Friend of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, fantastic management and overall excellent service, totally recommend. Residents are very well cared for and the staff are a pleasure to deal with while providing excellent care to the residents and our families.

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J B (Husband of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everything very satisfactory and look forward to visiting my wife. Staff are very kind to both of us.

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It is our pleasure to support your wife. I will pass on your feedback to the team.


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Review from F D (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly I do not feel able to leave a positive review as my mother has not had the best experience at the home. I appreciate we were very fortunate to get a place during the first lockdown. On the whole, the staff are lovely.

Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home

We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 01428 652622 at your earliest convenience, it would be greatly appreciated.


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Review from Jacqui S (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother has been staying at Chestnut View Care Home since May 2020 and has been very well looked after.
There has been a change in management since she arrived (the previous manager was a superstar!) and inevitably the pandemic has been challenging times for the care home with many changes
in the team as you would expect, however, I have always felt that the carers are very attentive with my mother and they have gone out of their way to keep her comfortable and happy.
My mother always seems content, not anxious, there is a lovely, friendly atmosphere every time I visit and I am very grateful to the staff there who work 24/7 and their dedication clearly shines through for all the residents they look after, including my dear elderly mother.
I would wholeheartedly recommend Chestnut View to anyone looking for a relative.

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Review from Helen W (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All in all, I am quite happy with the care given to my mother. Whenever I have had a problem they have addressed it. I would like to see them take my mother down to the lounge more often but she can be quite stubborn, a little cajoling would help. My mum looks healthy and seems happy. I have always
found the staff very accommodating.

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you for taking the time to review Chestnut View. Your feedback is important to us, as is the care and well-being of all of our residents. We believe we have a fantastic team here at Chestnut View and your recognition of this is appreciated. We will continue to encourage your mother down to the lounge more often.


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Review from Raymond T (Brother of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our experience, the home is well-run and with attentive staff and management. Our relative has blossomed with the care and attention she has received which is reassuring for us.

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you for taking the time to review Chestnut View. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted your loved one has blossomed with the care and attention she received from our dedicated member of staff. We will continue to provide attentive and excellent care to our residents.


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Review from Karen L (Wife of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience was that the staff at the home, in most cases, went out of their way to make my husband happy and comfortable during his stay but his deteriorating mobility made it difficult for them. Because he was not always able to go to the lounge for the activities he could not always have the interaction
he needed, someone to come and talk to him more when he was bedbound (I visited him every day) and I know shortages of staff made this difficult and also Covid regulations. (Perhaps volunteer visitors now?).

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you for taking the time to review Chestnut View. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted your husband enjoyed his stay with us and we will endeavour to have more tailor-made, individual base actives for all our residents to enhance their stay with us.


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Review from R S (Wife of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience over the last three years is that the Chestnut View Care Home has a very welcoming and friendly atmosphere! It has experienced the same problems as other nursing and care homes but can still welcome all visitors and the people being cared for in the home with a smile and a "hello"!

Reply from Fatmata Cochrane, Home Manager at Chestnut View Care Home

Thank you very much for taking the time to give us a review. Your thoughts and contribution are important to us. I will feedback to my team. We look forward to your visit. Thank you.


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Review from S K (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very short stay for my father (5-days), but he was cared for well, and the staff were extremely kind and thoughtful.

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Review from Kevin H (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the home for just over a year. He arrived during the Covid-19 restriction period from a situation where we spent most of the day alone. Before he arrived, he was lonely, bored and unhappy, within the home he was very happy and joined in the activities - he was treated by
the staff with compassion and dignity, well-fed and felt secure. Some major improvements were made to the management of the home during his stay.

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Review from Nicolina J (Friend of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and caring here. We have always felt that they go the extra mile to look after the residents.
It’s a challenging role and yet they always greet us with a smile and are so helpful.
Keep up the good work.

Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home

Thank you for your kind words! We have a great group of staff who work together to deliver the kind of care that we would all want and expect for ourselves and loved ones.


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Review from Shirley W (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut View staff went above and beyond making sure my mum who celebrated her 102nd birthday today, they made sure she looked amazing and supplying her a party in the garden, amazing food and cake. Thank you to all involved.

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Review from S H (Granddaughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited yesterday for my Nana's birthday, all very nice, kind staff, lovely afternoon tea.

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Review from Mary S (Wife of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here only since 14/06/2021. The welcome and the care he received has been excellent from the manager downwards, all staff have been very caring and obliging, always willing to help.
This is a wonderful care home.

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Review from S W (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We went through many things with managers and were promised that all would be accommodated easily. Unfortunately, the carers either didn't get the message, didn't understand or didn't care.
Left in bed often until late morning or dressed earlier and put back to bed.
Food was inedible.
Staff told
my dad that we had complained. Lost clothes, still not returned.
Very disappointed.

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Review from D S (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum started off on the nursing floor two weeks before lockdown. I wasn't impressed. The nurses were lovely but lack of socialisation and person-centred care. After a couple of months, Mum moved down to Pastimes dementia unit. She has flourished and is on the whole very happy, walking a lot and joining
in with activities etc. Staff are lovely and Mum has struck up a rapport with them. Haven't seen Mum's room and can't answer some questions.

Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for the feedback. We are committed to getting the best possible outcomes for the residents that live at Chestnut view and it is great to read that with a small change to your Mum's room location within the home she has flourished.


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Review from E R (Wife of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the lockdown and easing, I have been able, on an appointment basis, to visit my husband in a "secluded" room, two-meter distancing, wearing a mask. An attendant from home available during the visit. I find this has been extremely well organised and was and am impressed by how well the home coped
with this pandemic. First-class

Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

We are pleased to read that our procedures for coping during the pandemic has enabled you to safely visit with your husband. We appreciate the kind words and will share this with our team.


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Review from Sylvia G (Regular Volunteer) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot comment on the care home other than the visitor's lounge. I started to visit again in June once restrictions were eased post COVID-19. The team have all been very welcoming and friendly. The protocols for visiting are very clear and well organised. Everywhere is spotlessly clean and beautifully
furnished.

Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for sharing your thoughts on Chestnut View. We are delighted you are made to feel welcome and the staff are friendly. We are most certainly proud of this home.


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Review from Fergus S (Grandson of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut View is a lovely care home, with very attentive staff who create a safe, happy environment for all. I have never seen my grandmother look so happy - and that, for me, is all that matters.
Warm-hearted, upbeat staff, great sense of humour who create such a home-like environment - it feels
like they are their own little happy family.

Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for taking the time to share your comments on Chestnut View and the impact of the team. It really does make a difference to our day to know that our hard work and commitment to our residents is appreciated.


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Review from R G (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the restrictions caused by the coronavirus pandemic, I have only limited direct experience of the care provided for my mother at Chestnut View. Despite these restrictions, I have been reassured by the attitudes and responsiveness of the staff at the home. Everybody has been kind and helpful.
Please note that the ratings are affected by the coronavirus restrictions.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Chestnut View Care Home is calculated as follows: ( (157 Excellents x 5) + (83 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 254 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

Shantel

Shantel Boothe Da-Costa

Job Title: Home Manager

Joined: 2023

Firstly, I would like to take this opportunity to give you a warm welcome to Chestnut View Care Home. I have been the manager here since December 2023, and being a registered nurse myself, I care deeply and passionately about all the residents who call Chestnut View their home. I have a fantastic team of staff, and regardless of their department, they are all exceptional. I take great pride in leading them. Whether you are joining us as a respite resident here or as a permanent resident, we will treat you with the utmost respect and dignity and will do everything we can as a team to ensure that all of your needs and wishes are met.


Shanty

Shanty Thomas

Job Title: Deputy Manager

Joined: 2022

Hello, I am Shanty Thomas, the Deputy Manager here since October 2022. I hold a First Class (Hons) degree in Nursing from the UK, along with several other qualifications.


From secondary school onwards, my ambition was to become a specialist doctor or a medical professional who is bright, academic, and committed to making a positive impact on people’s lives through appropriate care. I consider myself an outgoing and sociable person with the right mindset, attitude, and personality to provide effective and professional person-centred care to each resident.


I began my career as a staff nurse and quickly progressed to the roles of Clinical Manager/Lead and Associate Matron in my previous workplace. With years of extensive experience across various medical settings, I am confident in my abilities and dedicated to delivering the highest standard of care.


Elisaveta

Elisaveta Beshirova

Job Title: Administration Manager

I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.


As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.


Irene

Irene Larby

Job Title: Receptionist

Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.


Deborah

Deborah Terry

Job Title: Lifestyle Lead

Joined: 2024

My name is Debbie Terry, and I am the Lifestyle Lead at Chestnut View. While I may be new to this position, I bring with me years of experience in working with seniors and fostering meaningful connections with residents. I'm passionate about organising engaging person-centred activities, and there is nothing more rewarding than seeing genuine smiles light up their faces.

Outside of work, I love exploring new countries, playing badminton and spending time with family and friends.


Anna

Anna Pocock

Job Title: Team Leader

Joined: 2002

Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.