All Fees are subject to a full assessment by the care home
Chestnut View Care Home has a Review Score of 9.6 (9.563) out of 10, based on 22 reviews in the last 2 years. Over all time Chestnut View Care Home has 97 reviews.
Review from M O (Cousin of Resident) published on 16 July 2020
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Overall Experience
4.0 out of 5
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Review from Karen C (Relative of Resident) published on 9 July 2020
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home
We appreciate how difficult recent months have been and are delighted to read that you have been able to remain in contact via zoom. Thank you.
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Review from G B (Son of Resident) published on 7 July 2020
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5.0 out of 5
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Review from K J (Daughter of Resident) published on 1 July 2020
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 30 June 2020
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4.0 out of 5
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Review from Emily C (Granddaughter of Resident) published on 30 June 2020
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5.0 out of 5
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Review from P C (Wife of Resident) published on 9 June 2020
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home
Thank you for the review, we are delighted you were happy with the care your husband received.
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Review from B A (Respite Resident) published on 25 May 2020
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5.0 out of 5
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Review from Joanna B (Daughter of Resident) published on 24 April 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home
Thank you for the kind words it means a lot during these unprecedented times.
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Review from Ian M (Son of Resident) published on 24 April 2020
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Overall Experience
5.0 out of 5
Whilst caring for our loved ones, it has been rightly recognised by the government and the nation that you are prepared to put your own health to one side to continue to do the job you all love and are so proud to go to work for every day.
My mother has been at Chestnut View for over eight years now, and in that time, the love and care provided by all members of the care home team to her has been exemplary. Thank you all.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home
Thank you for your review it is always most helpful and especially during these unprecedented times to know you feel reassured.
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Review from M V (Daughter of Resident) published on 16 March 2020
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Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home
Thank you for taking the time to provide feedback. We are delighted to read that the changes in management have had a positive impact on the consistency of care for both the residents and their families.
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Review from T W (Son of Resident) published on 9 March 2020
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4.0 out of 5
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Review from I W (Son of Resident) published on 24 February 2020
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5.0 out of 5
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Review from Dar M (Nephew of Resident) published on 13 November 2019
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Overall Experience
5.0 out of 5
Reply from Tori Blackadder, Marketing Assistant at Chestnut View Care Home
Thank you for taking the time to review Chestnut View. We are pleased to hear that your Granddad loves his home and that the level of care provided is professional.
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Review from J L (Resident) assisted by family/friend published on 23 October 2019
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Overall Experience
4.0 out of 5
Reply from Tori Blackadder, Marketing Assistant at Chestnut View Care Home
Thank you for taking the time to review Chestnut View.
We value your feedback and are pleased to read you feel at ease and are comfortable in your room.
We are aware of the ongoing issue with the hot water to your bathroom and continue to work with external suppliers to resolve this, as it is not something our own maintenance team can fix.
Thank you for sharing that you would like menu planning given more consideration. Our regular resident meetings provide opportunities to discuss this.
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Review from Doreen D (Resident) published on 13 November 2018
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Overall Experience
4.0 out of 5
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Review from Edith W (Resident) published on 8 November 2018
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2.0 out of 5
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Review from Audrey A (Resident) assisted by family/friend published on 5 November 2018
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5.0 out of 5
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Review from Maxine G (Daughter of Resident) published on 29 October 2018
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5.0 out of 5
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Review from Lesley B (Wife of Resident) published on 25 July 2018
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.6 (9.563) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.563 for Chestnut View Care Home is calculated as follows: ( (157 Excellents x 5) + (83 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 254 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Firstly, I would like to take this opportunity to give you a warm welcome to Chestnut View Care Home. I have been the manager here since December 2023, and being a registered nurse myself, I care deeply and passionately about all the residents who call Chestnut View their home. I have a fantastic team of staff, and regardless of their department, they are all exceptional. I take great pride in leading them. Whether you are joining us as a respite resident here or as a permanent resident, we will treat you with the utmost respect and dignity and will do everything we can as a team to ensure that all of your needs and wishes are met.
Job Title: Deputy Manager
Joined: 2022
Hello, I am Shanty Thomas, the Deputy Manager here since October 2022. I hold a First Class (Hons) degree in Nursing from the UK, along with several other qualifications.
From secondary school onwards, my ambition was to become a specialist doctor or a medical professional who is bright, academic, and committed to making a positive impact on people’s lives through appropriate care. I consider myself an outgoing and sociable person with the right mindset, attitude, and personality to provide effective and professional person-centred care to each resident.
I began my career as a staff nurse and quickly progressed to the roles of Clinical Manager/Lead and Associate Matron in my previous workplace. With years of extensive experience across various medical settings, I am confident in my abilities and dedicated to delivering the highest standard of care.
Job Title: Administration Manager
I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.
As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.
Job Title: Receptionist
Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.
Job Title: Lifestyle Lead
Joined: 2024
My name is Debbie Terry, and I am the Lifestyle Lead at Chestnut View. While I may be new to this position, I bring with me years of experience in working with seniors and fostering meaningful connections with residents. I'm passionate about organising engaging person-centred activities, and there is nothing more rewarding than seeing genuine smiles light up their faces.
Outside of work, I love exploring new countries, playing badminton and spending time with family and friends.
Job Title: Team Leader
Joined: 2002
Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.
