Chestnut View Care Home

Lion Green, Haslemere GU27 1LD
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9.6 97 Reviews
  • Chestnut View Care Home, Haslemere
Chestnut View Care Home is a purpose-built nursing home situated in Lion Green, Haslemere offering 60 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with well-maintained gardens.

Chestnut View Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

At Chestnut View, comfort, compassion and credibility are at the heart of the ethos of their home.

The home offers a full range of care options to 60 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Chestnut View is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families and friends as part of the caring process.

Chestnut View aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided by Chestnut View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shantel Boothe Da-Costa (Home Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Chestnut View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Chestnut View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chestnut View Care Home Reviews (97)

Total of 97, showing 61-80
9.6

Chestnut View Care Home has a Review Score of 9.6 (9.563) out of 10, based on 22 reviews in the last 2 years. Over all time Chestnut View Care Home has 97 reviews.

Overall Experience

  • 55
  • 34
  • 5
  • 3
  • 0

Date Published

97
2
6
22
75

Review from T W (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut View has had a difficult 6 months with a temporary manager (now sorted)/
The staff could not be kinder or more thoughtful. I was informed when talking to an excellent new member of staff how little formal training he had done. Activity notices need to be in a larger font.

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Review from A D (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite happy and settled, the staff find the time to chat to her which she likes.
Overall things are good.

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Review from Catherine L (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, who are always busy and do an excellent job. One more entertainment staff member would be good so that more time one-to-one with individual residents might be possible.

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Review from Alexander P (Husband of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run care home. My wife has Alzheimer's are is well cared for.

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Review from J B (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all very caring, although some need more training and understanding in how they deal with dementia. Currently, they lack leadership, although I understand that this is to be resolved this coming week with the appointment of a team leader and more organised responsibilities and tasks.
I have
requested that my husband's washing is put into a bag for my collection. Why do care home laundry to everything on a boil wash? With no regard to colour or garment!
Good management structure improving weekly.

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Review from Helen J (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut View Care Home is everything we could wish for and more.
My mother is treated with dignity, respect, love and care and this has meant that my family and I can feel we are doing our very best for her. We love going to visit and have made many new friends. My mother has Alzheimer's.

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Review from Terence B (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Chestnut View attractive welcoming and well run. My Father is cared for well and has settled in as well as can be expected. The staff are friendly and provide good care to my father and to me when visiting. My Fathers needs are met and he appreciates what the home does for him. My Father has
been at the home for approximately 5 months over a winter/spring period and we look forward to the summer months.

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Review from Philip T (Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut View is a good residential home. The staff are wonderful, they are so cheerful and helpful, I can't fault them at all. They have made my life very pleasant whilst I have been here.

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Review from S W (Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class care home, providing excellent service and care. Cheerful, friendly and obliging staff. All aspects of care very good. Food is first-class, plentiful, varied and nutritious. The staff are a team who work together very well many of whom seem to have been here a long time. All services are
provided e.g activities, hairdressing, chiropody. Set in a lovely town with rural views and a peaceful setting.

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Review from Sue C (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my family and friends have nothing but praise for your home. We knew when we first came into your front room, that this was the home for dad.


All the management and carers in your home are so friendly and caring. Nothing was too much trouble.


The activity carers are brilliant, so helpful and

so much fun for everyone, including us as a family. Dad is unwell at the moment but we have been kept up to date with all his treatments, and they look after us just as well. Well done everyone. See you all soon.

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Review from Martin P (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mom's care. All staff are polite and very helpful.

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Review from Lisa G (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Chestnut View for over eighteen months. She is settled and happy there. The carers and nursing staff are lovely, friendly and patient. They take time to talk to her, and visitors are made welcome too. She is confined to bed and completely reliant on care but has not had problems
with bed sores, etc. and medically any problems are picked up quickly. Her room and other areas are kept clean. The room is bright and airy with a lovely view over the green.
Only criticism is the food which is not great, she requires a soft diet and daily receives the same unidentifiable pureed lumps which she dislikes, rather than mashed normal food which was provided in hospital and enjoyed. Have tried to get food improved but not succeeded!

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Review from Jane Y (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Chestnut View Care Home just before Christmas 2015. Since then we have got to know the staff quite well. We are always greeted with a friendly smile whenever we visit in offers of tea/coffee and biscuits. Mum's room is light and clean and she has settled well.
The food is great
and the menu varied with plenty of choices. There are plenty of day trips and activities including an "Abba" afternoon which was great fun. A big thank you from all the family for making such a high level of care and support to mum.

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Review from Jeremy T (Nephew of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Chesnut View for two years, suffering from mild learning needs and dementia as well as being in her late 80's. I have been very impressed with the standard of care provided, especially since there's been a new manager. My aunt is happy, well looked after and has plenty of activities
and socialising on a regular basis. She enjoys her life, the carers always go the extra required to make activities suitable to all residents. The food is good, visitors are warmly welcomed (including pet dogs!) and you're always greeted on 1st name terms. Most importantly it is clear the staff do care about the happiness of their residents, which is the biggest positive for any relative.

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Review from Nick F (Son of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Chestnut View for about eighteen months, after transferring from another care home in the area. Since her arrival, the warmth and dignity she has received have been wonderful and extremely reassuring to me as I live far away. The staff are all so caring, patient and understanding
and treat mum more like a friend than just a resident. And it’s the personal touches from the carers that I know mum really likes. Also, I’m made to feel really welcome, and able to talk and discuss with carers and nurses who I’ve got to know on first name terms. Chestnut View is a truly warm and delightful home, and I feel super grateful to all the terrific staff. Thank you!

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Review from Paul (Private Carer of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is always great, the staff act on our advice and help to maximise each and every person's quality of life and independence.

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Review from Nicola H (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for nearly two years and is very happy and well looked after. Staff are always pleasant and visitors made very welcome. We are always kept informed of any issues, good or bad. Would definitely recommend.

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Review from John (Son of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident at Chestnut View for the last 18 months, moving from a smaller residential home after a fall and needing nursing care. She has been extremely well looked after by the staff and we have no worries about her care. The rooms are modern and well furnished and kept very clean.
I would recommend Chestnut View unreservedly.

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Review from Jill L (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in the home for about seven years in the residential area and has recently been transferred to the dementia unit. After an initial confusion, he has now settled into his new room and I believe it has given him a new boost, as he is encouraged to participate more in the activities
on offer. We as a family, have always been very happy with Chestnut View and cannot commend the staff enough.

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Review from Margaret W (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are extremely caring, friendly and helpful. Feeling of space and variety of pleasant communal rooms overlooking Lion Green to see life, even if confined to the home. Visitors always welcomed at all times.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Chestnut View Care Home is calculated as follows: ( (157 Excellents x 5) + (83 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 254 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

Shantel

Shantel Boothe Da-Costa

Job Title: Home Manager

Joined: 2023

Firstly, I would like to take this opportunity to give you a warm welcome to Chestnut View Care Home. I have been the manager here since December 2023, and being a registered nurse myself, I care deeply and passionately about all the residents who call Chestnut View their home. I have a fantastic team of staff, and regardless of their department, they are all exceptional. I take great pride in leading them. Whether you are joining us as a respite resident here or as a permanent resident, we will treat you with the utmost respect and dignity and will do everything we can as a team to ensure that all of your needs and wishes are met.


Shanty

Shanty Thomas

Job Title: Deputy Manager

Joined: 2022

Hello, I am Shanty Thomas, the Deputy Manager here since October 2022. I hold a First Class (Hons) degree in Nursing from the UK, along with several other qualifications.


From secondary school onwards, my ambition was to become a specialist doctor or a medical professional who is bright, academic, and committed to making a positive impact on people’s lives through appropriate care. I consider myself an outgoing and sociable person with the right mindset, attitude, and personality to provide effective and professional person-centred care to each resident.


I began my career as a staff nurse and quickly progressed to the roles of Clinical Manager/Lead and Associate Matron in my previous workplace. With years of extensive experience across various medical settings, I am confident in my abilities and dedicated to delivering the highest standard of care.


Elisaveta

Elisaveta Beshirova

Job Title: Administration Manager

I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.


As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.


Irene

Irene Larby

Job Title: Receptionist

Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.


Deborah

Deborah Terry

Job Title: Lifestyle Lead

Joined: 2024

My name is Debbie Terry, and I am the Lifestyle Lead at Chestnut View. While I may be new to this position, I bring with me years of experience in working with seniors and fostering meaningful connections with residents. I'm passionate about organising engaging person-centred activities, and there is nothing more rewarding than seeing genuine smiles light up their faces.

Outside of work, I love exploring new countries, playing badminton and spending time with family and friends.


Anna

Anna Pocock

Job Title: Team Leader

Joined: 2002

Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.