All Fees are subject to a full assessment by the care home
Chestnut View Care Home has a Review Score of 9.6 (9.563) out of 10, based on 22 reviews in the last 2 years. Over all time Chestnut View Care Home has 97 reviews.
Review from M B (Wife of Resident) published on 22 August 2017
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Overall Experience
4.0 out of 5
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Review from Gary E (Son of Resident) published on 16 August 2017
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Overall Experience
5.0 out of 5
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Review from Anne H (Daughter of Resident) published on 15 August 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Lesley B (Husband of Resident) published on 4 July 2017
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Overall Experience
5.0 out of 5
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Review from Leonard T (Resident) published on 1 June 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from B G (Wife of Resident) published on 30 March 2017
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Overall Experience
3.0 out of 5
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Review from Rudgard H (Resident) published on 17 March 2017
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Overall Experience
4.0 out of 5
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Review from Ian S (Nephew of Resident) published on 9 February 2017
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Overall Experience
4.0 out of 5
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Review from Nadia C (Friend of Resident) published on 23 December 2016
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Overall Experience
5.0 out of 5
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Review from D I (Daughter of Resident) published on 5 December 2016
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Overall Experience
5.0 out of 5
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Review from Mary B (Daughter-in-law of Resident) published on 12 August 2016
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Overall Experience
5.0 out of 5
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Review from Anne S (Daughter of Resident) published on 11 August 2016
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Overall Experience
5.0 out of 5
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Review from Kathleen P (Resident) published on 29 June 2016
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Overall Experience
4.0 out of 5
Reply from John Cunningham, Chief Operating Officer, St Cloud Care Ltd. at Chestnut View Care Home
Thank you for the review. We are delighted you have settled in so quickly and are happy at Chestnut View. We apologise that your room was not ready on arrival and will endeavour to improve this area of service in the future.
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Review from Mags C (Daughter of Resident) published on 30 December 2015
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Overall Experience
5.0 out of 5
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Review from S F (Daughter of Resident) published on 23 December 2015
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Overall Experience
5.0 out of 5
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Review from An B (Resident) assisted by family/friend published on 10 December 2015
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Overall Experience
4.0 out of 5
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Review from Mary A (Friend of Resident) published on 3 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.563) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.563 for Chestnut View Care Home is calculated as follows: ( (157 Excellents x 5) + (83 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 254 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Firstly, I would like to take this opportunity to give you a warm welcome to Chestnut View Care Home. I have been the manager here since December 2023, and being a registered nurse myself, I care deeply and passionately about all the residents who call Chestnut View their home. I have a fantastic team of staff, and regardless of their department, they are all exceptional. I take great pride in leading them. Whether you are joining us as a respite resident here or as a permanent resident, we will treat you with the utmost respect and dignity and will do everything we can as a team to ensure that all of your needs and wishes are met.
Job Title: Deputy Manager
Joined: 2022
Hello, I am Shanty Thomas, the Deputy Manager here since October 2022. I hold a First Class (Hons) degree in Nursing from the UK, along with several other qualifications.
From secondary school onwards, my ambition was to become a specialist doctor or a medical professional who is bright, academic, and committed to making a positive impact on people’s lives through appropriate care. I consider myself an outgoing and sociable person with the right mindset, attitude, and personality to provide effective and professional person-centred care to each resident.
I began my career as a staff nurse and quickly progressed to the roles of Clinical Manager/Lead and Associate Matron in my previous workplace. With years of extensive experience across various medical settings, I am confident in my abilities and dedicated to delivering the highest standard of care.
Job Title: Administration Manager
I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.
As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.
Job Title: Receptionist
Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.
Job Title: Lifestyle Lead
Joined: 2024
My name is Debbie Terry, and I am the Lifestyle Lead at Chestnut View. While I may be new to this position, I bring with me years of experience in working with seniors and fostering meaningful connections with residents. I'm passionate about organising engaging person-centred activities, and there is nothing more rewarding than seeing genuine smiles light up their faces.
Outside of work, I love exploring new countries, playing badminton and spending time with family and friends.
Job Title: Team Leader
Joined: 2002
Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.
