Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 164 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided by Wingham Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Hooper (General Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wingham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • The home has it's own onsite car park.


Wingham Court Care Home Reviews (164)

Total of 164, showing 1-20
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 51 reviews in the last 2 years. Over all time Wingham Court Care Home has 164 reviews.

Overall Experience

  • 127
  • 35
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Date Published

164
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25
51
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Review from M W (Cousin of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and professional. My cousin is very happy and cheerful.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your feedback. It is always nice to hear words like "friendly" and "professional" being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from H M (Mother of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with everything.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Wingham Court for their stay.


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Review from M K (Brother of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is great and truly exceptional, offering a warm environment. We feel the staff are like our family, very friendly, helpful and supportive.
The care home management and staff are very professional and very respectful.
My brother feels happy and safe and I am very grateful for the manager
and all the team who works at the care home.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all feel like a part of our Wingham Court family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from David P (Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience! A perfect mix of organisation and pleasure!

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your kind words. It is wonderful to hear that you have had such a positive experience while staying at Wingham Court Care Home. We hope to continue providing you with the best possible care.


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Review from C C (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been resident in Wingham Court Care Home for 18 years now. The staff are lovely and treat her with dignity, respect and friendliness.
My friend is so happy here. Thank you for the loving care and support that you give to my friend.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear words like "Lovely" and "Dignity" being used to describe our care. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.


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Review from Z G (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are lovely and kind. Nothing to fault. Very happy with my dad living at Wingham Court, no concerns. Always activities and outings for the residents. The care home manager has been very helpful and informative.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Thank you for leaving a review for the staff at Wingham Court Care Home. We hope your Dad continues to enjoy his stay within the home!


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Review from G L (Friend of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for around 9 years now. Wingham Court is great, huge range of activities and always welcoming. My friend is very happy here. This is very reassuring for us. Thank you to all at Wingham Court.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for leaving such a positive review for Wingham Court Care Home. We are thrilled that you feel the home is so welcoming and are so pleased your friend is enjoying their stay. Best wishes!


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Review from J D (Wife of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the staff on Willow is first-class. Their care is always about the resident - as though it was their relative.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Wingham Court Care Home. We will of course pass on your kind words to the home!


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Review from Andrew G (Resident) assisted by family/friend published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel well looked after and cared for. There are always plenty of things organised for me to do if I want to or I can be in my room with my TV, Everyone is kind and always finds time for my special needs, I feel very lucky to be at Wingham Court.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Wingham Court family. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from S H (Partner of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Wingham for around 9 months now. The entire team is always welcoming and friendly, and the home is very clean with beautiful furnishings and gardens. Overall, it's a very joyful place to be and both my wife and I couldn't be more pleased with the placement.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for taking the time to write a review for the staff at Wingham Court Care Home. We are thrilled to hear that yourself and your wife are so pleased with the placement and that you find the home "joyful" "welcoming" and "friendly". We hope that your wife continues to enjoy her stay! Best wishes!


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Review from Evelyn H (Mother of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter is always clean and tidy whenever I visit. The staff are always caring and polite to myself and family.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. It is so lovely to hear that your Daughter is receiving high quality care at Wingham Court Care Home. We are very happy to hear you can feel at ease with your Daughter in our care and we are pleased to hear that you and your family have been treated with kindness by our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from S W (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum received a very warm welcome from the first day. All the staff responded quickly to her needs and she is settling in well in the new environment.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is so wonderful to hear that your Mum felt welcomed since her first day at Wingham Court Care Home. We are pleased to know that your Mum has settled in well and that she feels like a part of our Wingham Court family. We hope to continue providing your loved one with the best possible care.


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Review from V D (Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Wingham. I feel the staff are friendly. I enjoy art sessions and going out with my friend. I don't feel restricted and staff will always help me. The home is comfortable and I feel safe.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is wonderful to know that you are happy at Wingham Court Care Home. We are pleased to know that you enjoy art sessions and going out with your friend, and that you don't feel restricted. It is so important to us that our residents feel safe and happy, so we are glad to know that you feel this. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Janet N (Regular Volunteer) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Wingham Court several times for over 5 years and closely follow the news from my relative about all the activities and amazing care. The care is excellent and above all residents are treated as individuals. Last Saturday there was a wonderful Summer fete. The joy of residents, families
and staff was wonderful. Everyone so engaged and the grounds are immaculate with such brilliant facilities for residents and families. So much joy! I speak from the heart. My husband was in a different nursing home and I can't tell how different Wingham is. Everything at Wingham is person-centred to the individual resident and all are treated with respect and care. The manager does rule the roost! But with such skill and compassion- for residents and staff and families. The whole ethos is about life - living your best life. It was such a joy to revisit Wingham and see residents and families alike having such a fantastic afternoon. Well done to all the staff and volunteers.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave such a lovely review. It is wonderful for us to hear just how much of a positive impact our staff have on the lives of our residents, hearing words such as "immaculate", "person-centred" and "excellent" being used to describe our facilities and care is no small feat. We will certainly continue providing your loved one with the best possible care.


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Review from E D (Power of Attorney of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Done in conjunction with this long-term resident (13 years). They are reasonably content here and enjoy the activities. Staff unfailingly kind, friendly and helpfully patient. Privacy is respected and always kept clean and tidy. The food is good but sometimes a bit too much.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for taking the time to write the staff at Wingham Court a review. It is lovely to hear phrases such as "unfailingly kind", "friendly" and "patient" used to describe our staff. Thank you again for taking the time to share your thoughts.


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Review from Olivia C (Sister of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here a year and is extremely happy and well cared for. Every time I see her she communicates how pleased she is that she moved here. Staff are very professional and kind with a sense of humour. A lot of effort is put into activities which she appreciates. We always enjoy the wonderful
decorations and themes in reception. Thank you.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "very professional and kind with a sense of humour" being used to describe our care. We hope to continue providing your sister with the best possible care and we are looking forward to seeing you again soon.


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Review from June M (Mother of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care for my son is excellent. He feels like he is valued. The staff go above and beyond and we are very happy with this care home and his care.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are pleased to hear that you can feel at ease with your son in our care and that you are impressed with the high standards of care provided at Wingham Court Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Robert M (Friend of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and considerate to patients and visitors. Staff will go "the extra" to enable residents to have a positive experience despite their disability.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "always helpful and considerate" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from I C (Partner of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner feels at home at Wingham Court, he's happy here, and knowing he is so well looked after by the amazing staff and management makes our sons and me happy, more relaxed, and at ease than ever before since his brain injury.
That's priceless!

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your partner in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your partner with the best possible care and we look forward to seeing you all again soon.


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Review from D L (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wingham Court is a very welcoming and inclusive care home. All staff, regardless of job profile and level, accommodate the residents/my needs in a dignified and professional manner. Communication is good too. Nothing is too much trouble. Respectable at all times.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. We are really happy to hear you feel so well cared for and accommodated in our care. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wingham Court Care Home is calculated as follows: ( (472 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (8)

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Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!


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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.


Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.


Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.


Frequently Asked Questions about Wingham Court Care Home

What types of Care is Wingham Court Care Home registered for?

Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wingham Court Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wingham Court Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Wingham Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wingham Court Care Home to the centre of Esher?

1.0 mile(s) as the crow flies, distance by road may be significantly further.