Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 164 Reviews
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.
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Care Provided by Wingham Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Hooper (General Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wingham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • The home has it's own onsite car park.


Wingham Court Care Home Reviews (164)

Total of 164, showing 61-80
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 51 reviews in the last 2 years. Over all time Wingham Court Care Home has 164 reviews.

Overall Experience

  • 127
  • 35
  • 1
  • 1
  • 0

Date Published

164
10
22
51
113

Review from M G (Mother of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is extremely happy at this care home. The staff are all kind and very caring. He is comfortable and well looked after.

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave us your comments. We are very pleased to hear how happy your son is and that he is comfortable and well looked after. Thank you for choosing Wingham Court.


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Review from Maureen B (Mother of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff efficient and friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave your review. We are happy to hear you describe our staff as efficient and friendly.


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Review from Nina V (Partner of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home. My partner has been a resident for a few months. He seems really happy. The staff always make time for him. He recently had a birthday, and the staff went above and beyond to make his day special. His room is spacious and nicely decorated. Food always looks appetising. Gardens and grounds
are beautiful. A special mention to the physio staff who do an amazing job. Would highly recommend this home.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially on such a special and important day. We are happy to hear you feel like a part of our Wingham Court family. Thank you for choosing Wingham Court for your stay, and we look forward to seeing you again.


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Review from R R (Brother of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have made my brother very welcome, safe and secure throughout his stay at Wingham Court Care Home.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your brother in our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from D M (Friend of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident in Wingham for over ten years and now visit a number of residents. It is a well-run, caring establishment. All residents are treated with dignity and respect. It is a happy place and despite Covid, everyone has been cared for. Now we look forward to more activities.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care, especially hearing that you feel like they are being cared for and looked after. We are looking forward to seeing you again.


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Review from Coralie D (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Wingham Court Care Home after a long illness. Her health has improved drastically with the care received here. The grounds are well kept and a pleasure. She was in the hospital for seven months and I feared she would never see the sky again, so the gardens are important to us. The
staff are always available and pleasant. There is a lovely vibe in the place. We have had clothing going missing and maybe a few more outings as she feels very cut off from society, but overall 10/10 from family.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words and feedback. We are glad to hear that you have been making full use of our gardens, especially after her time elsewhere for the past seven months. We will certainly pass your comments in regards to the clothing and arranging outings on to the management team for you. Thank you for your comments.


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Review from N M (Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Management are always available to help me with any concerns I have. Currently, the food lacks variety but I can order off-menu if I need to. Carers have limited time to assist me and seem disorganised.

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

Thank you for your feedback. I will certainly pass your comments on to our management team. Thank you for bringing this to our attention.


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Review from Amjad K (Nephew of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has lived here for almost two decades and has always been treated well. I like that he has the freedom to go outside and is not confined to his room. The pleasant scenery is very beneficial to his mental health. Overall, I've had a good experience with this care home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your feedback, we really appreciate you taking the time to leave us your review.


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Review from F L (Daughter of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident here for many years and the connection, support and care he receives, especially during the last few years, has always been delivered to a high standard. Dad is happy and we feel happy knowing when we are not able to be there someone who cares for him is.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely review. We are happy to hear that you are at ease knowing your dad is well cared for at Wingham Court. Thank you again for taking the time to leave us a review.


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Review from Maureen S (Sister of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited my sister on her seventieth birthday in Wingham Court Care Home, where she has been a resident for eighteen years. Whilst it has been difficult to visit her recently, we found the staff very welcoming and helpful to both us and my sister. The staff are clearly very kind to my
sister and look after her well in difficult circumstances and we are very satisfied with the care she receives.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you find our staff welcoming and helpful and that you are happy with the care your sister receives in our home. We hope to continue providing your sister with the best possible care.


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Review from Jim K (Friend of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for several years before lockdown. Since lockdown, I have visited a few times with differing restrictions. I think the home has been very responsive in its care for residents and I was made adequately aware of the rules applied. I have nothing but respect for the home
and its people, both residents and carers. It seems to be well-run and has a caring attitude. Where I have omitted the ratings, it is because they do not apply to me.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel our home cares well for its residents. We are looking forward to seeing you again.


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Review from J B (Friend of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well maintained building in a relaxed situation. Pleasant and helpful staff.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you find our staff helpful and pleasant.


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Review from Frances A (Sister of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming staff. Beautiful grounds. Clean.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

We really appreciate you taking the time to leave us your comments. Thank you.


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Review from C W (Friend of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I see my friend I always find the staff very kind and caring. It’s a lovely home. My friend has been at the home a long time and it’s fantastic to have it back open again. The staff were very supportive during lockdown.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. It is nice to hear that you have found our staff to be kind, caring and supportive during the lockdown. We hope to continue providing your friend with the best possible care.


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Review from Alan H (Cousin of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident at Wingham Court for some years. When I visit her there's always a lovely cheery atmosphere when you enter the home. They are always welcoming, smiling and very helpful. The staff/resident relationship is clearly very caring, warm and natural. I can't thank all the staff
at Wingham enough for the wonderful care she receives and for the amazing job they do in keeping her well, safe and happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely review. We are so glad to hear that you always find a cheery atmosphere and a warm welcome. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you again for your kind words.


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Review from Attiah N (Sister of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, always helpful. My sister is happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your feedback. We are glad to hear that your Sister is happy in our care.


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Review from S P (Uncle of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nephew has been a resident of Wingham Court Care Home for a while. Wingham Court provides excellent care through its staff, who are caring and focused on the residents. The management team always respond quickly to any questions and provide useful feedback. The nurses are excellent, and we think
it is a good care home.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care provided for your nephew, Please let us know if there is anything we can do to make your nephew's stay as comfortable as possible.


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Review from Dorothy T (Mother of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very satisfied with the care they give our relative. Despite him being difficult sometimes, there is always a member of staff willing to give us a few minutes of their time to discuss anything. The food always looks very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us your review. We are glad that you have always found the staff to be approachable. Please let us know if there is anything more we can do for your loved one.


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Review from J N (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the way the staff care for my mum. I can now come in and visit my mum which I like better than the times in Covid.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us your feedback.


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Review from R A (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was recommended by a retired social worker and when my dearest friend became ill and impossible for him to live alone in his house, this home was the first I considered and I was right to think of it as I am very pleased with the level of care and its quality. I am particularly pleased
with the level of physiotherapy available to him as a consequence he has already improved in his coordination and balance. I am extremely satisfied with the professionalism of the staff.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your dearest friend is making progress and improving in our home. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wingham Court Care Home is calculated as follows: ( (472 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (8)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

News (12) & Events (0)

News

Upcoming Events

There are no upcoming events for Wingham Court Care Home

Previous Events

Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!

... Read more
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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.

Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.

I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.

Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.

I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.

If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.

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Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.

I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.

I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.

I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.

I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.

I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.

I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.

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Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.

While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.

I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.

My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.

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