Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 164 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided by Wingham Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Hooper (General Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wingham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • The home has it's own onsite car park.


Wingham Court Care Home Reviews (164)

Total of 164, showing 81-100
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 51 reviews in the last 2 years. Over all time Wingham Court Care Home has 164 reviews.

Overall Experience

  • 127
  • 35
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Date Published

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Review from J B (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home, lovely rooms, great grounds to walk around and lovely staff who are very kind, caring and thoughtful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your review. It is always so nice when our staff are described using words like "kind, caring and thoughtful". Thank you for choosing us to care for your loved one.


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Review from Carole O (Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and kind, I would recommend Wingham Court to anyone.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. Thank you for your recommendation.


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Review from I L (Brother of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always top care and help. Could be a few more activities geared towards men's interests. But overall very good. Sometimes a bit concerned about some residents "shouting", not their fault but concerning. Food, the only shortcoming is lack of good salads and summer food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your feedback. I will certainly pass your comments about the activities and food on to the home manager. Please let us know if there is anything in particular your loved on would enjoy. Thank you again.


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Review from Eric C (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Everyone from the management level down showed my wife love and care. Level of care is excellent, and my wife's quality of life very much enhanced by the care she received.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your kind words. We are glad to hear that your Wife has a renewed quality of life in our care at Wingham Court. We certainly hope to continue to provide her with the best care possible.


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Review from Colin F (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like this home and its staff but I have not really been allowed to see much with covid. I think the rules do not make any sense. It's like a prison, but I know it's not your fault. Mum likes it here so I'm happy about that.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us a review. We have a duty of care to all our residents and staff and have been following advice from PHE with regards to Covid regulations but we appreciate it has been a very difficult time. We hope the staff have helped you to keep in touch as much as possible and we are looking forward to welcoming you for a visit to see your Mum soon.


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Review from Michael H (Brother of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, staff are extremely friendly and welcoming. Nothing is too much trouble always approachable.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words like 'Friendly' and Welcoming' to describe our staff. Please let us know if there is anything we can do to make your Brothers stay as comfortable as possible.


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Review from Suzanne H (Sister of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful.

Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words like 'Friendly' and 'Helpful' to describe our staff. We hope to continue providing your Sister with the best possible care.


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Review from Anish P (Grandson of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional and talented team give this care home a buzz that brings smiles to all their residents' faces. The on-site facilities allow for constant rehabilitation and the perfectly manicured grounds provide air and space for the residents to move freely and safely, while the daily activities alleviate
any boredom and every resident is encouraged to participate. My family and I cannot thank the carers at Wingham Court enough, for everything they have done to look after my father and grandmother, they now feel like family and having spoken to other families of residents, know this isn’t a one-off. They care deeply and do everything in their power to get things right the first time. That is the greatest appeal for families looking for care of a loved one.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Wingham Court family. It is always nice to know that the efforts of our staff to do everything they can is appreciated so much. Thank you for your recommendation.


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Review from P T (Brother of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the occasions we have visited, my brother has always been well cared for and I have always been informed if he has been unwell or admitted to hospital.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave your review. We are glad to hear you feel your brother is being well looked after and that you are kept informed of how he is doing.


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Review from Julian K (Brother of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to the Wingham Court staff who made a birthday cake and decorations to celebrate my brother's birthday. He really appreciated it and it's great that the team at Wingham Court go one step further to help and support their residents to feel happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is always lovely to hear about the special effort made for our residents birthdays! We hope he had a lovely day.


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Review from S P (Daughter-in-law of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was shown the testing area and tests carried out most efficiently. This was my first visit to see my mother-in-law and the experience was very professional.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Wingham Court Care Home

Thank you for your review. It's so good to know that we are open to visits again under the COVID rules and this has been carried out professionally. I hope that this continues and maybe in time, rules may relax to make it even easier. If there is anything else we can help you with, please do let us know.


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Review from Ana L (Sister of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is so well looked after and all the nurses are lovely to her. They are very caring and we are more than happy for her to be here.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to review our home. We are happy you feel satisfied with the care your sister is receiving and if there is anything else we can do, please just let us know.


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Review from Kamalendu P (Uncle of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is very good.

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Review from Pamela H (Mother of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a resident at Wingham for about 6 years and we have found that the care and attention she has received during that time has been excellent. In these difficult times, it is good to know that although we are unable to visit there we are assured that the care she receives is of the
highest standard.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. We are so happy to hear that you feel your daughter's care has been excellent and that you feel so comfortable with her in our care. Thank you again.


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Review from Kirti P (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. Always made to feel welcome when visiting. Mum is happy being here and always smiling.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your review. We are always happy to hear words like "friendly and caring" used to describe our staff and it's lovely to hear your Mum is always smiling. Thank you for choosing Wingham Court for her care.


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Review from J B (Sister of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, my brother is happy here. The rooms are lovely as are the grounds, and there are always lots of activists planned. Unfortunately, the food is not to a very high standard and rather mediocre and uninspiring.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

We really appreciate your comments, thank you for taking the time to leave us your review. We thank you for your compliments about our home. All reviews are very important to us so we will certainly take all of your feedback on board. Please let us know if there is anything else we can do for you.


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Review from I M (Husband of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I trust the staff to care for my wife well, and communicate any issues to me. This has been particularly relevant over the lockdown period when face to face visits have not been permitted.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you so much for taking the time to leave us your kind feedback. We are so pleased that you're satisfied with the care your wife is receiving in our home. Please let us know if there is anything else we can do for you.


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Review from S C (Sister of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident here for 12 years and is happy and settled. The staff are very caring and during the pandemic, have been supportive to the whole family. I would certainly recommend Wingham Court to anyone with similar needs.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Wingham Court Care Home

Thank you for your recent review. We are glad to hear that your sister feels well looked after and is happy in our home. It's been hard this last year - not being able to see loved ones but we now have procedures to make visits more accessible. If there is anything else we can do for your sister, please just ask.


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Review from S B (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home in a lovely setting. Attentive staff. Good level of care and diet. Physio service very good.

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Review from Carole W (Mother of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been well informed during this difficult time.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

We really appreciate your feedback, thank you for leaving us such a positive review.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wingham Court Care Home is calculated as follows: ( (472 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (8)

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Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!


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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.


Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.


Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.