Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 164 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided by Wingham Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Hooper (General Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wingham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • The home has it's own onsite car park.


Wingham Court Care Home Reviews (164)

Total of 164, showing 101-120
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 51 reviews in the last 2 years. Over all time Wingham Court Care Home has 164 reviews.

Overall Experience

  • 127
  • 35
  • 1
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  • 0

Date Published

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22
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Review from Anthony R (Father of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the attention paid to the patient and therefore, an extreme admirer of the staff, each and every time I have visited, over a number of years. Not only is there an atmosphere of kindness but it seems an active sense of humour, that between all the difficulties, my son is somehow able
to participate.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you so much for your incredibly kind comments, we are so grateful to receive your lovely review. We are so pleased that you're happy with the care we are providing for your son. Please let us know if there is anything else we can do for you and your family.


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Review from L D (Sister of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this pandemic and lockdown, I have felt confident that Wingham is taking the best care of my sister, providing her with activities, and supporting her mentally and physically. The staff are lovely and genuinely care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely comments, we are so grateful to receive your kind review. We are so pleased that you can feel at ease with your sister in our care. Please let us know if there is anything else we can do.


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Review from Hannah H (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxed and calm environment given the circumstances. Visiting was very well organised and given a reasonable amount of time to spend with loved ones.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. We appreciate it is very hard not being able to see your loved one for such a long time. We are very happy to hear you are satisfied with the quality of our care.


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Review from P A (Husband of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic, the team have kept me informed of how my wife has been and also facilitated video calls on a daily basis.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us a review. We are happy to hear that the staff have helped you keep in touch with your wife throughout what has been such a difficult time.


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Review from John G (Brother of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A professionally run care home. Good communication, and care of the residents.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Many thanks for your review. Please let us know if there is anything further we can do to make your loved one's stay as comfortable as possible.


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Review from Mark G (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and competent staff, management helpful at all times. Home is very clean as well. Staff are friendly, the manager I deal with is very helpful and understanding. Great place to get the care that you need. The manager is approachable. The manager I talk to is very understanding and the staff
are very helpful. This home is well run in my eyes.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your kind review, we really appreciate your lovely feedback.


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Review from D G (Father of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the way my son is cared for, and the great priority given to protect residents from covid. He is very happy in here, he and I, hope that he can stay at Wingham Court for the foreseeable future.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your kind words; we are very happy to hear you can feel at ease with your son in our care.


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Review from Kayley M (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to COVID I haven’t seen my dad since March. This is the longest we haven’t seen each other. Prior to COVID I used to visit my dad 2/3 times a week with my son who all the staff and residents loved and adored, always making us feel welcome and feel like family. I recently have had another son just
before Christmas and would love to get him back to make him apart of our Wingham family. Everyone is amazing there and have treated my dad so well over the last 8 years. We speak daily and I know he is being well looked after and keeping busy.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you so much for your really kind comments, we really appreciate your feedback. Thank you for your understanding during this incredibly hard time, we appreciate how difficult it must be not being able to visit your dad the way you usually would. We really hope you and your son's can come and visit us soon! Thank you for trusting us with your dad's care.


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Review from Richard C (Guardian of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the guardian of a resident at Wingham Court care centre. This year has been an extremely worrying one for us all, particularly for the unwell and vulnerable. Throughout this time I have been kept very regularly informed by the manager about the safety and wellbeing of the residents at Wingham Court
and the precautions put in place to keep everyone well. The resident has told me throughout this difficult time that he feels well, safe, and looked after. This is worth more to me than he will ever know. We find out how good care is in times like these. Wingham Court has proven to provide excellent care throughout, and I know the decision to stay at Wingham Court was and remains the right one. Thank you to all the staff - you are doing a wonderful job.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your praise. We really appreciate you taking the time to leave us such lovely comments.


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Review from R B (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your positive feedback, we appreciate you taking the time to leave us reviews.


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Review from Daniel E (Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have any issues and nothing to complain about so don't have a lot to say but I will say the home is very well managed and run. Everything is neat and tidy and also clean and the staff always seem happy. Basically, it's a professional setup.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely feedback. Please let us know if there is anything more we can do to ensure your stay with us is as comfortable as possible.


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Review from S G (Cousin of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has always been amazing with my family and others. The staff are all very well trained, and I feel at ease knowing my family member is being cared for in the right way, especially over covid-19. It has been hard on everyone, but Wingham Court has done us all proud! I wouldn't put my family
member anywhere else.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Robert C (Father of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my wife have nothing but praise for the excellent care provided for our son, from senior management to the most junior member of staff, the care, professionalism and affection shown not only to our family member but also to the relatives is outstanding.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Ken E (Father of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything at Wingham Court is extremely good, except cleaning of room (dependent of which member of staff is on duty).

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Gillian A (Wife of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband suffered brain damage and has been at Wingham Court for 17 years. I am writing this review to say how marvellously they have dealt with the whole lockdown situation. True, I'm not allowed in to see him but I'd rather that he and his pals would all be safe. The home has made every effort to
keep up other contacts by online visits and phone calls. They also send wonderful group contacts to relatives such as a lovely video of all the patients holding messages to their relatives with cheery background music; also a virtual art exhibition, as well as sending weekly news emails to all relatives.
We hear that they have kept up their supplies of PPE and food etc. and that residents and staff are keeping well. Any time I ring I can always hear music and laughter in the background. The residents are being entertained and having a good time. I miss seeing my husband, but I rather doubt if he is missing me!

Reply from Greta Narbutaityte, Customer Advisor at Wingham Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Stephen R (Regular Volunteer) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wingham Court is an outstanding facility who set the standard for the kind of care they provide. The residents are happy, cared for and respected. Regardless of their care needs, they are all treated equally and fairly and the staff are happy and cohesive. I couldn't ask for more.

Reply from Greta Narbutaityte, Customer Advisor at Wingham Court Care Home

Thank you for taking the time to leave such lovely comments.


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Review from Abdul K (Brother of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed at Wingham Court Care Home. I'm very glad he is in safe hands. Excellent staff and services are in place. I'm very happy and thankful.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

It's lovely to hear that you are happy with your brothers care.
Thank you for your kind words.


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Review from G G (Regular Volunteer) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Wingham Court every month to chat to residents. I find the levels of care very good and residents seem very satisfied with their care arrangements.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the lovely feedback, we really appreciate it.


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Review from Helen F (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent level of care for each resident - personal, physical, emotional and spiritual. A wonderful atmosphere here amongst the staff, residents and the friends and family who visit. Good physio sessions. All very safe and plenty of variety in the activities for the residents. Well managed events
and trips out. Hygienic and high standards in all areas.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the lovely feedback, we really appreciate it.


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Review from James K (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, I am no longer lonely!

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wingham Court Care Home is calculated as follows: ( (472 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (8)

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Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!


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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.


Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.


Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.