Adelaide House Care Home has a Review Score of 9.7 (9.732) out of 10, based on 47 reviews in the last 2 years. Over all time Adelaide House Care Home has 93 reviews.
Review from S E (Daughter of Resident) published on 19 March 2025
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5.0 out of 5
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Review from David S (Son of Resident) published on 17 March 2025
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5.0 out of 5
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Review from Paul W (Son of Resident) published on 14 March 2025
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5.0 out of 5
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Review from Stephen G (Son of Resident) published on 23 January 2025
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5.0 out of 5
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Review from Louise G (Granddaughter of Resident) published on 9 January 2025
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5.0 out of 5
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Review from Emily H (Daughter of Resident) published on 8 January 2025
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5.0 out of 5
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Review from Kim T (Daughter of Resident) published on 8 January 2025
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5.0 out of 5
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Review from L D (Son of Resident) published on 8 January 2025
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5.0 out of 5
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Review from Sean H (Son of Resident) published on 19 December 2024
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5.0 out of 5
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Review from Lesley S (Friend of Resident) published on 9 December 2024
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Overall Experience
5.0 out of 5
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Review from Mark S (Son of Resident) published on 6 December 2024
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Adelaide House Care Home
Thank you for your feedback. We are delighted to hear of your positive experience with our events coordinators and medical support team. Your comments about the food are important to us and we will share them with our catering team to ensure consistency and improvements where needed. Regarding the suggestion for a chair in the rooms, we can assure you that all residents do have a chair in their room but we appreciate your input and will assess the feasibility and safety of additional seating options to enhance comfort for visitors. Sometimes we have recommendations from specialist services and they may suggest a resident should have limited time sitting and to rest in bed for periods of time. We do always try to encourage residents out of bed whenever possible as we recognize this is of benefit to their physical and mental health. Your insights help us improve the quality of care and services we provide. Thank you again for taking the time to share your thoughts.
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Review from Janet D (Friend of Resident) published on 29 November 2024
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5.0 out of 5
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Review from J K (Sister of Resident) published on 29 November 2024
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5.0 out of 5
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Review from Robert C (Husband of Resident) published on 29 November 2024
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5.0 out of 5
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Review from Diane J (Daughter of Resident) published on 5 November 2024
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5.0 out of 5
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Review from E B (Sister of Resident) published on 30 October 2024
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4.0 out of 5
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Review from Anita R (Sister of Resident) published on 29 October 2024
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5.0 out of 5
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Review from Susan R (Daughter-in-law of Resident) published on 18 September 2024
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5.0 out of 5
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Review from Nicola D (Daughter of Resident) published on 29 August 2024
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5.0 out of 5
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Review from Nick S (Nephew of Resident) published on 8 July 2024
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5.0 out of 5
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The Review Score of 9.7 (9.732) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.732 for Adelaide House Care Home is calculated as follows: ( (437 Excellents x 5) + (93 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 557 Ratings = 4.732
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Mar 2023
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Treating others the way I would like to be treated. We all have history to share, experiences which make us the way we are. Kindness has many forms, and we always should strive to be kind one to another.”
During his career in the health and care sector, Slawomir has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about how he began his career, Slawomir says:
“I was originally supposed to be a banker in my home country of Poland but didn’t love finance and decided to try something different. I started as a carer in 2005, fell in love with the profession and have never looked back.”
Having now worked in the care sector for many years, Slawomir closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Slawomir remarked:
“I love my work, I describe it as my calling, and could not imagine my life any other way. Every day is different and small things lead to huge differences in the lives of my residents.”
Outside of work, Slawomir enjoys a range of hobbies, spending time with his family, travelling and living life to the fullest.
