Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.7 93 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.

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Care Provided by Adelaide House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Slawomir Janik (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Adelaide House Care Home Reviews (93)

Total of 93, showing 81-93
9.7

Adelaide House Care Home has a Review Score of 9.7 (9.732) out of 10, based on 47 reviews in the last 2 years. Over all time Adelaide House Care Home has 93 reviews.

Overall Experience

  • 68
  • 23
  • 1
  • 1
  • 0

Date Published

93
17
31
47
46

Review from Hugh B (Son of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is just my second visit to my mother. She has been here for a couple of weeks. I live in the US and am over for a week. The two things that came across most strongly were 1) the kindness and care exhibited by staff members and 2) how comfortable my mother was in a place that is not her home. I
could get into more detail after a few more visits but these were my first impressions.

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Review from S D (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the care staff treat Mum with respect. There is always an activity to take part in if she wants to and the nursing team are very attentive, keeping us informed of any medical issues we need to be aware of. Administration can sometimes be a bit slow, but the manager is always happy to step
in with assistance to resolve queries and is proactive in filling vacancies quickly as the home overall runs smoothly.

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Review from Elias P (Son-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been cared for in Adelaide House since December 2015. We could not be happier with the care she receives and the fantastic team looking after her.


A big thank you to the manager, nurses, caring staff and cleaners for their dedication.


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Review from Ruth R (Friend of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a home from home.
The staff are friendly, helpful, caring, approachable and respectful.
The home is clean and clients are always kept very clean.
The food is good and plenty of it.
There is plenty of entertainment.
Rooms are a good size, and well equipped.
Nowhere is ever perfect
and nothing is like your home, but when you are looking at care homes this is a good one.

Reply from Jayne Duck, Customer Services Administrator at Adelaide House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Marisol V (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reluctant 'service user' but after the second day at Clare House, I could not stop singing the praise of the good care, good food and the general wellbeing it provides. Thank you.

Reply from Jayne Duck, Customer sercices administrator at Adelaide House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Angela T (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I came in for two weeks as a respite patient from hospital. This was to give my carer and myself some time off. The time spent at Clare House Care Home was beneficial to me as I did not have to lift a finger. There was an incident where I went out for the day and my daughter was called later to ask
where I was, I had already told the day staff but the message did not get through and my daughter was alarmed.

Reply from Emily Wilson, Customer Service Administrator at Adelaide House Care Home

Thank you for your feedback, we really appreciate it. I am pleased that you enjoyed your stay at Clare House, but I will inform the home manager of your comments. The Bupa Customer Care Team.


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Review from J Z (Son of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is looked after extremely well - no complaints other than occasional falls in staffing levels.

Reply from Jayne Duck, Customer servicies administrator at Adelaide House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from E C (Partner of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was well looked after for a couple of months before his death in this home. He went downhill rapidly and his needs changed. It took some time to adapt to this eg. Cot side bed, feeding etc. But staff willing to adapt to this.

Reply from Jayne Duck, Customer servicies administrator at Adelaide House Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from P H (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and kind. They do their best not to keep residents waiting when they need help. My mother is unable to walk or move out of her chair, so has to rely on staff for toilet help etc. The home provides activities and once a month an outing. The home is welcoming and I am free to visit
at any time that suits me (I visit my mother five days a week for two hours a time). My mother has been there for nearly two years and is happy.

Reply from Jayne Duck, Customer services administrator at Adelaide House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David H (Nephew of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clare House had a welcoming and friendly atmosphere. My aunt received excellent care. All the staff were friendly and helpful. We were always offered refreshments when we visited. In her final days my aunt was treated with the utmost respect and dignity. This home deserves recognition for it's dedication
to making their residents feel valued and respected.

Reply from Rose Pickering, Customer Service Administrator at Adelaide House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Joy T (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To be told by your elderly mum that she thinks we have found the ideal place for her to live in is immensely reassuring. This is chiefly due to the daily kindness of the whole staff. My brother and I are truly grateful for the service provided by Clare House.

Reply from Lydia Waller, Customer Service Administrator at Adelaide House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from H B (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been brilliant - very caring, kind and helpful. The home itself is clean, bright and efficiently run. Would highly recommend this establishment!

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Review from Tim P (Grandson of Resident) published on 12 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I think that Clare House could perform better. There appears to be a high turnover of staff, many agency workers and it seems generally a bit disorganised, particularly in comparison to other homes that I have had experience with. My grandfather 95 and is almost blind and very deaf, and up until a recent
fall, he had always been very independent. He has had numerous problems with Clare House all of which seem to stem from poor organisation and lack of a core team. Examples of issues include being spoken to by people who clearly don't realise he is deaf, being asked to perform tasks that would be difficult for someone who is blind, such as buttoning up his pyjamas and being dealt with by people who don't seem particularly empathetic to his needs - there seems to be a lot of examples of times when someone has promised to look into something or action a request and failed to follow up.
I understand that the home has also changed manager 3 times since the turn of the year and despite my grandfather making numerous requests and the home being the size of a large house, the management are rarely able offer their time to discuss issues that he wishes to raise. Our family are frequently having to replace items of clothing that have been lost. I've spoken to many members of staff and they are all extremely pleasant and hard working, but overall there seems to be a lack of organisation from the top. The premises, activities and food are all good, but ultimately for me, the care services aren't up to standard for well over £1000+ p/w.

Reply from Clare House Nursing Home, Bupa Care Homes at Adelaide House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to discuss this in more detail with a member of the team please contact us on 01133816293.


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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Adelaide House Care Home is calculated as follows: ( (437 Excellents x 5) + (93 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 557 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Slawomir Janik

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating others the way I would like to be treated. We all have history to share, experiences which make us the way we are. Kindness has many forms, and we always should strive to be kind one to another.”


During his career in the health and care sector, Slawomir has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about how he began his career, Slawomir says:


“I was originally supposed to be a banker in my home country of Poland but didn’t love finance and decided to try something different. I started as a carer in 2005, fell in love with the profession and have never looked back.”


Having now worked in the care sector for many years, Slawomir closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Slawomir remarked:


“I love my work, I describe it as my calling, and could not imagine my life any other way. Every day is different and small things lead to huge differences in the lives of my residents.”


Outside of work, Slawomir enjoys a range of hobbies, spending time with his family, travelling and living life to the fullest.