Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.5 89 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.

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Care Provided by Collingwood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Waters (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Collingwood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.


  • Parking

  • Onsite parking available.


Collingwood Grange Care Home Reviews (89)

Total of 89, showing 1-20
9.5

Collingwood Grange Care Home has a Review Score of 9.5 (9.489) out of 10, based on 20 reviews in the last 2 years. Over all time Collingwood Grange Care Home has 89 reviews.

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Review from D C (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been cared for at Collingwood Grange, my father for five years, and my mother for many years. The food, drink and facilities are very good and a lot of activities and the care and support are excellent and treated with great kindness and dignity.

Reply from Fran Donno, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals and the range of activities provided at Collingwood Grange Care Home. We hope Collingwood Grange Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved ones received the best possible care.


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Review from Tracy R (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at the home since December 2024 and whenever I visit, I am warmly greeted by the lovely reception staff. All of the staff are kind and friendly and take very good care of my mum. There are plenty of activities that take place to keep everyone busy and entertained. The home is cleaned
to a high standard. The rooms are big and spacious and feel very homely and the most important thing is my mum is very happy.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We hope Collingwood Grange Care Home did everything possible to make the transition as easy as possible and it is always nice to hear words like "kind" and "friendly" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we are looking forward to seeing you again.


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Review from J T (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Collingwood Grange for 3 years and she has been looked after very well. The staff are wonderful, especially one staff member on reception. She has her hair done weekly and the lovely ladies paint her nails. She attends all the activities which she really enjoys. We would
highly recommend Collingwood.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother in law with the best possible care and we look forward to seeing you again soon.


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Review from D T (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from the start when I visited Collingwood Grange Care Home, I was impressed, this was last October for respite care. Then in April of this year my friend became a permanent resident. You are treated as family, always a friendly welcome. The nurses are caring and patient. The care home is spotlessly
clean and since the arrival of their new chef, the food has improved. It is no wonder that Collingwood has received a good inspection from CQC.

Reply from Maria Ricketts, Customer Care Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Collingwood Grange family. We look forward to seeing you again.


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Review from Sandra C (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Until March this year, my mother had been cared for at home. She fell out of bed and had to go to hospital, she wasn't allowed to go home so I started looking for a nursing home. I had seen a few and was not happy with them. I was then told Collingwood Grange had a vacancy as soon as I saw the room
I knew it would be perfect. Mum came here in April. I am so grateful to the staff who nurse her, they are so kind and patient. She is treated with respect and all her needs are met. All the staff here are kind and friendly, she couldn't be better cared for.

Reply from Maria Ricketts, Customer Care Adviser at Collingwood Grange Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Our resident's health and well being is an absolute priority. We hope to continue providing your loved one with the best possible care.


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Review from John B (Husband of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident now since April 2024, having had respite care here in January 2024. My daughter and I consider Collingwood Grange Care Home to be very much the best care home in our area. Having visited a number of other homes, we believe Collingwood Grange to be the very best we have seen
both for its staff and for its cleanliness and value.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Collingwood Grange family. We are very happy to hear you can feel at ease with your wife in our care. We hope to continue providing your wife with the best possible care and we look forward to seeing you again soon.


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Review from Debbie H (Daughter-in-law of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen significant difference in Collingwood Grange Care Home since the manager has been managing. The care is more personable and the environment more welcoming. One of the sisters is outstanding, very caring, keeps me informed and listens and acts on any requests. Sadly my mother in law is at
end of life, but we could not wish for her to be looked after by anyone else. Collingwood are ensuring that her final weeks are as comfortable as they can be.

Reply from Fran Donno, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave us your kind comments. We are glad to help you and your family through such a difficult time. It is wonderful to hear that your mother in law is being cared for and looked after well and that she is comfortable. We are pleased to hear that you are kept well informed and you can feel at ease with your mother in law in our care. If there is anything we can do to make your loved one's stay even more comfortable, please do let us know.


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Review from Sally P (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is much stronger since moving to Collingwood Grange Care Home. The care staff and nurses are exceptional, very kind and caring. Pleased that we chose Collingwood Grange.

Reply from Rosie Smith, Customer Advisor at Collingwood Grange Care Home

Thank you for leaving such a positive review for the staff at Collingwood Grange Care Home. It is always wonderful to hear our staff described as "exceptional", "kind" and "caring". We hope that your mum continues to enjoy her stay at the home!


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Review from R F (Husband of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has Alzheimer's and also has had a stroke meaning she has very limited speech and does not understand how to use the call button. She is paralysed on the right side and her right arm is very painful. She is incontinent. The management has agreed on a plan to have her checked regularly to see
if she needs anything. This is not happening. I visit every weekday from 1:20 to 3:40. Quite often on Monday and Friday I have to call the carer before I leave (2 hours 10 mins). If this is happening when I am there, what is happening when I am not here?

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your feedback and we are disappointed to hear about your Wife's experience at Collingwood Grange Care Home. Our resident's health and well-being are an absolute priority, and we would like to make sure this matter is resolved. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from John G (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better care for my wife aged 79. She has been at Collingwood Grange since March 2022. She is bedridden and has to be washed, dressed, and fed. The facilities are excellent and the staff is friendly, kind and caring. The Management listens and takes on board all suggestions and actions
as appropriate following regular meetings.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after to such high standards. It's nice to know you are in touch with our Management team and feel involved with the home's decision making too, something that is so vital to keeping you and your wife feeling well cared for. Thank you for choosing Collingwood Grange for your stay.


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Review from Chris C (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many care homes for my husband, it was the hardest decision I have ever made but the minute I walked into Collingwood I knew this will be his home. When our family came for a visit as well, they thought the same as me. It was perfect, the staff are so kind and caring and I know he is
in safe hands.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Collingwood Grange family, and feel so comforted knowing your husband is receiving the best possible care at our home. Please let us know if there is anything else we can do to make his stay as comfortable as possible.


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Review from Andrew M (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Collingwood Grange Dad has been cared for very well, he is always clean and the food looks to be of a high standard. All the staff are always cheerful and very helpful. We are happy with his care.

Reply from Eden Tomlinson, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Elizabeth H (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Many things are improving since the new manager arrived three months or so ago. The staff work hard and are respectful (to relatives as well as residents). Management is very approachable and are focused on improving a number of aspects of care. I am very happy that my husband is there and has settled
in well. There are some difficulties in care stuff and understanding the impact of his hearing aid not working. This effects his behaviour negatively. I'm pleased to be working with the management on future improvements/solutions. Collingwood Grange has the potential to be excellent!

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are glad that you have been working closely with the new management to help them continually improve their service. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible. We are looking forward to seeing you again soon.


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Review from Cathy W (Daughter-in-law of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Collingwood Grange for seven months. During that time the care and understanding she received was excellent. The staff were all very kind and friendly and they encouraged my mother-in-law to take part in activities that were organised daily and they encouraged her to use the
communal areas and to eat meals in the dining room. Everywhere was always very clean. She received end of life care that was I believe much better than she would have received in hospital, even playing classical music in her room in the mornings. The atmosphere was very calm and her care exemplary. I believe she was always treated with dignity. My husband and I will always be grateful to the wonderful staff. I would highly recommend Collingwood Grange.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We hope Collingwood Grange care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your mother-in-law received the best possible care.


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Review from Philip H (Son of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The reception staff are excellent and generally the carers. In all the months my Mother has been residing here, there has not been any review of her care or if she is happy and has all that she requires. The food is very poor quality, lacks taste and imagination. No consideration has been given to whether
my Mother is getting any nutrients. She has lost so much weight and is now very frail. Her carers generally take good care of her but overall, management of her health is lacking.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are sorry to hear about your experience with us and take your feedback extremely seriously. We have raised your concerns with the home manager who will contact you directly to discuss the issues raised.


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Review from Suzanne A (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I realised that I hadn't written a review, and I really valued the reviews when looking at different care homes.
Mum has been at Collingwood Grange for over 6 months now. We are so glad that we chose this care home as it's perfect for her. She has a beautiful large room which was arranged for her just
as she wanted it. In fact, the facilities/maintenance staff put up her painting on the wall within days of arriving at the spot she had asked for. Requests are acted on quickly. Nothing is too much trouble. The staff are all fantastic, from the wonderful receptionists who greet you to the manager who is reassuring to all the lovely care staff who look after Mum and provide the activities. She loves it. Mum has found purpose and friends to share her daily routines with. Mum enjoys the activities and the interaction with staff and other residents. The food is good and well-presented, and the choices are excellent. What a fantastic place! My sister and I are really grateful.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved ones are so well cared for and looked after, and we are glad Mum has settled nicely into our home. We hope to continue providing your Mum with the best possible care.


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Review from C D (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Collingwood Grange is excellent! The rooms are large, light and airy and residents are encouraged to bring some of their own furniture to make it more personal and help with settling. The garden is beautifully maintained and used whenever the weather permits. The activities are varied, tailored around
national events wherever possible and include visiting entertainers on a regular basis.
But the best thing about Collingwood Grange is the staff. From the reception, housekeeping, activities, admin, maintenance, nurses and especially the carers, all were welcoming and interested, not only in the resident but the whole family as well. The staff are the heart of this home and we cannot thank them enough for the care Mum received.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. It's really nice to hear comments such as "staff are the heart of this home" and that they are so "welcoming" to family and residents alike, encouraging the adaption of the home and activities to suit everybody's needs. Thank you for choosing Collingwood Grange care home for your mum's stay.


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Review from Brett W (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say nothing better than I am glad my mum is in their care. Thank you, Collingwood Grange.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. Thank you for choosing Collingwood Grange for your stay.


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Review from Jane W (Daughter-in-law of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for approximately seven weeks. It is excellent, rooms are clean and spacious, calm and lovely staff, ensuites are very good. Visited a few and this is the best. Staff are friendly and lovely.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your feedback. We are very happy to hear that you find your mother-in-law's care to be excellent. Thank you for choosing us.


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Review from G C (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum took quite a while to settle but with the help from some of the excellent staff, she is now joining in. The home is clean and staff are very welcoming. She is well cared for. The food is good but could be better, it is the one complaint Mum has, there needs to be more variety and can be a bit tasteless.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your feedback, I will certainly pass your comments about the food on to our chef manager.


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Collingwood Grange Care Home is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (27 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Frequently Asked Questions about Collingwood Grange Care Home

What types of Care is Collingwood Grange Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Collingwood Grange Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Collingwood Grange Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Collingwood Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Collingwood Grange Care Home to the centre of Camberley?

1.2 mile(s) as the crow flies, distance by road may be significantly further.