Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.5 89 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.

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Care Provided by Collingwood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Waters (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Collingwood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.


  • Parking

  • Onsite parking available.


Collingwood Grange Care Home Reviews (89)

Total of 89, showing 21-40
9.5

Collingwood Grange Care Home has a Review Score of 9.5 (9.489) out of 10, based on 20 reviews in the last 2 years. Over all time Collingwood Grange Care Home has 89 reviews.

Overall Experience

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Date Published

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Review from M D (Friend of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit this home, I am greatly greeted by the reception staff. All of the staff are welcoming too. There are plenty of activities that take place to keep everyone busy and entertained. The home is cleaned to a high standard. The rooms are big and spacious and feel very homely with the personalisation
in the rooms. Overall I am happy my friend has care here.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Bobby J (Relative of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a scheduled meeting with the Manager to address a concern and I was pleased that my concerns were addressed immediately. The staff are lovely and pleasant. There is a good feeling about the home and my relative is happy.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "lovely" and "pleasant" being used to describe our care. Please let us know if there is anything we can do to make your relatives stay as comfortable as possible.


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Review from S W (Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at the home are really friendly and helpful.
Activities are good and I really enjoy going to activities each day.
Overall, I am having a very positive experience here at Collingwood Grange Care Home.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. We hope to continue providing you with the best possible care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Amanda M (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always get a welcome when visiting. Choosing this home was made easy as their main topic was about my father and his needs and generally all about him. My mind is put at ease as I know he is in the best care and made comfortable by the lovely, kind staff. Any concerns or worries I have, there is always
someone that listens but to be honest there are few.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Dale H (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received since she arrived two months ago has been amazing. All the staff are so welcoming and friendly. The activity staff are amazing with the residents. I am very happy that my mum is at Collingwood Grange Care Home.

Reply from Rebecca Kellegher, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Collingwood Grange family and that your mum has received amazing care since arriving. Please do let us know if there is anything more we can do to make your mum's stay as comfortable as possible.


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Review from Stephen P (Son of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a fantastic team at Collingwood Grange Care Home, feel that Mum is really looked after there and she has a great relationship with the staff. We are kept well informed of any changes in Mum's health and always a nice welcome when we visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your lovely review. We are so happy to hear that you feel your mum is well cared for at Collingwood Grange, thank you for choosing us for her care.


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Review from David J (Nephew of Resident) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring team who provides a safe and warm environment - where nothing is too much trouble and where they are always willing to go the extra mile to ensure that our aunt is well cared for. The family, of all ages, are encouraged to visit and participate in the choice of events that are available
and are always welcomed with a smile.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your lovely review. It is so nice hearing from family members who feel like their loved one is well cared for. Thank you for your kind words.


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Review from Rebecca B (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home pleasant, clean, tidy place and friendly staff.
Good food and nice, light bedrooms.
A homely feel.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you find our home has a homely feel to it and that you feel it is nice and clean. Thank you for your review.


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Review from Ernest C (Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in January 2021, I have settled in very well and I am very happy and content. I have nothing but praise and admiration for the carers, nurses, management and all the other staff of Collingwood Grange Care Home. They carry out their duties with good humour and dignity. Everyone is very approachable,
the home runs very smoothly with one great team effort. You are treated as an individual with care and respect. The activities team provide a good and varied programme in a difficult environment. There is a very happy atmosphere. The gardens are delightful and well looked after and it is a great place to sit and relax. The rooms are spacious and comfortable.
However, I do have a final point regarding the catering, it lacks flavour and the menu imagination. I also question the quality of the produce used. I am in discussion with the management on a regular basis on how to improve this situation.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you have settled well in our home and that you feel our staff are approachable and carry out their duties with humour and dignity. Thank you for choosing Collingwood Grange for your stay.


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Review from A B (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by a very efficient staff.
Unfortunately, the shared approach road to Collingwood Grange Care Home grounds, off the Portsmouth Road, is becoming very worn and needs yet another expense in resurfacing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are glad to hear that you find the care provided to be excellent. With regards to the road, I will certainly pass your comments on to our property maintenance team.


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Review from B D (Wife of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very helpful when I visit and nothing seems too much trouble for them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your kind words. Please let us know if there is anything further we can do to make your loved one as comfortable as possible in our care.


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Review from C B (Friend of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the home's Jubilee party which was very enjoyable, lots of smiling faces, the garden was decorated nicely and the entertainment very good. My friend says all the staff look after her so well, nothing is too much trouble.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear that you enjoyed our Jubilee party and the entertainment. It is nice to hear that your friend feels she is being cared for well in our home. We hope to continue providing your friend with the best possible care.


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Review from Nicki W (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring towards my father who has been a resident for fourteen years. They go the extra mile. The staff are very good at keeping me informed of any changes in my father's condition. They have ensured he gets the right care as his condition deteriorates.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your father is being well cared for in his fourteen years in our care. It is nice that you feel well informed about your father's condition and any changes. Thank you for choosing Collingwood Grange for your father's stay.


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Review from George C (Respite Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the home in April 2021. I find the carers good and extremely kind. I feel very well looked after and I am treated with dignity. I am very comfortable and happy living here. I enjoy the food very much. I am glad I chose this home when I made the decision to move to a care home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your lovely review. We are glad to hear that you are happy in our care at Collingwood Grange.


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Review from A B (Great-Nephew of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt speaks fondly of staff and says nothing is too much trouble.
Her room has a view of the garden which is looked after to a high standard throughout the year.
I receive a monthly newsletter and management keep us updated with any changes due to the pandemic or anything else that affects my
aunt which is very important as we do not live locally.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your aunt is happy in our care and that you feel updated on what is happening. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible.


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Review from Linda G (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Collingwood Grange Care Home since March 2020. This is the fourth care home she has lived in so I have good knowledge of several homes. Collingwood Grange has by far been the best home she has stayed in. The rooms are all of a very good size with ensuite facilities.
The communal areas, of which there are several, are all well furnished and welcoming. There are smaller spaces for more intimate visits and large dining and activity areas. The grounds are well maintained and interesting with lots to capture the attention of residents and relatives alike.
Above all, the staff are kind, caring and welcoming. During my visits to see my mother, members of staff regularly pop in to check she is ok, offer her drinks etc. The nurse is available to chat to regarding any possible health concerns. There is always a lovely welcome in reception with someone always available to speak to. Communication is very good, keeping me updated if I'm unable to visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for taking the time to write your review. It is always so nice to hear our staff described as kind, caring and welcoming. Thank you again for your kind words.


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Review from Graham R (Son of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had time to visit twelve care homes in the process of selecting the one I believed would suit my mother the best. Collingwood Grange Care Home was our preferred choice and although admission was forced upon us earlier than expected, I was delighted that Collingwood actually had a vacancy just at the
right time. I considered us very lucky and two months on I still consider us very fortunate to have been able to get Mum into our first choice.
The staff are all very friendly and approachable; and I now go about my day far more relaxed, knowing that my mother is safe and well looked after.
The rooms are larger than more recently built care homes and the grounds are pleasant and tranquil.
My visits will be enjoyed more when we can dispense with the wearing of gloves, masks and aprons; but for the moment I am reassured by the precautions that the staff are taking during the pandemic.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are so happy to hear that you can now relax knowing that your mother is safe and well looked after at Collingwood Grange. Thank you for choosing us to care for her.


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Review from Susan W (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home, Collingwood Grange is wonderful. You immediately feel part of a special family. My mother is well cared for and always looks clean, neat and tidy whatever time I visit. Staff go out of their way in terms of food, personal care and general well being. I feel happy every time I
leave knowing that Mum is in good hands and is receiving the very best of care. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Collingwood Grange family. We hope to continue providing your Mum with the best possible care.


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Review from Angela L (Friend of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff kept our family updated with monthly newsletters and regular calls.
We love how happy all the team appear as we know how hard the past year has been.
The garden is lovely and it is so nice seeing everyone enjoying the outdoors.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel like you have been kept updated from the home and that you feel our staff are happy. Please let us know if there is anything we can do to make your Friend's stay as comfortable as possible.


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Review from Alessandrina E (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a Relevant Persons' Representative for two residents at Collingwood Grange. From my experience, staff are always friendly and helpful. They have the necessary Covid protocols in place when I visit including lateral flow testing, temperature testing and PPE.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Grange Care Home

We appreciate you taking the time to leave us your review.


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Collingwood Grange Care Home is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (27 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


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