Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.5 89 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.

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Care Provided by Collingwood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Waters (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Collingwood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.


  • Parking

  • Onsite parking available.


Collingwood Grange Care Home Reviews (89)

Total of 89, showing 41-60
9.5

Collingwood Grange Care Home has a Review Score of 9.5 (9.489) out of 10, based on 20 reviews in the last 2 years. Over all time Collingwood Grange Care Home has 89 reviews.

Overall Experience

  • 63
  • 22
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Date Published

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Review from Sam H (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Collingwood Grange from the hospital in the middle of January this year after contracting Covid 19. This was a big move for Dad after such a significant illness and for me and my 2 sisters. From the very beginning, we had a positive experience with the staff at Collingwood Grange. Choosing
and finding a place for Dad was a very hard decision to make and they were so helpful; sending lots of pictures about what his room might look like, answering all our questions about the level of his care in a timely, caring and professional manner. Everything that they said they would do, they did with kindness understanding and in good time and ensured that we understood everything that was going on and was able to convey that with care and attention to Dad. When Dad first moved to Collingwood Grange from the hospital he had to isolate for 14 days and during that period of time he was not left alone; he had good company from the care team, they kept him entertained with jigsaws.

Reply from Amanda Barnes, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. It is always lovely to hear the words caring, professional, kindness and understanding. We are looking forward to welcoming you back.


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Review from J C (Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly atmosphere. Management always listens and act even when they are so busy. I have no relatives near and couldn't move for me. The grounds are lovely, a real joy. The staff have been wonderful during this pandemic. Keeping strictly to the rules.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for sharing your lovely words with us, we are so grateful to receive your lovely feedback. We are so pleased that you're happy with the care you're receiving at this home. Please let us know if there is anything else we can do for you.


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Review from C O (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During this very difficult time for care homes, with the Covid pandemic still proving problematic, Collingwood continues to be very supportive of our family and have facilitated contact with Mum throughout this last year via weekly supported zoom calls, promptly answered emails, assistance with practical
things like resolving a broken telephone, and prompt contact during times when Mum has been unwell. With many of the family living considerable distances away, this has been so helpful for all of us and for Mum.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for trusting us with your mothers care. We really appreciate you taking the time to leave us such lovely words.


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Review from Amanda S (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Collingwood Grange for the last years of his life. As I live abroad, visiting in the last 12 months have been quite difficult, but the staff at Collingwood could not be more helpful. With regular video calls and e-mails updates, I was always fully informed as to how Dad was doing. When
I was able to visit the staff could not be more accommodating. My dad was well cared for and it helped me a great deal knowing he was safe from harm in these very difficult times.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for the kind comments. Please let us know if there is any other help we can offer for you or your family.


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Review from Hilda H (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I never thought that I would like being in a care home. Since I have been there I have changed my mind. There have been several little problems but they have been sorted out. Since the lockdown, we haven't had a hairdresser so consequently, my hair had been very long. Yesterday a very lovely young woman
cut and set my hair, it made me so happy.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Collingwood Grange Care Home

We are very happy to hear you are satisfied with the quality of our care. We will certainly pass your comments on to the manager.


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Review from Angela P (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The British United Provident Association (BUPA) was the care provider my husband and I chose when ten years ago we were forced through ill-health to sell our house. My husband received every care during the last five years of his life - that care continues now for me. I am delighted and very relieved
to see that there is extra staff on the floors by day and night. The stress is very dangerous. At this time of pandemic, their dedication is total.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Thank you for taking the time to leave us such lovely comments.


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Review from Ian L (Son of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been at Collingwood Grange Care Home for 1.5 years. There are a few excellent key staff but too many agency staff who don't seem to be able to offer the level of care. The 'COVID' visits are ridiculous with 2m separation, a glass screen in between and face masks - my mother, like a lot
of other residents, struggles to hear! This is bad for her mental health. Breakfast is often late and the staff don't seem to be able to spend any time with her.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Collingwood Grange Care Home

Our resident’s health and well being is an absolute priority. We understand this is a difficult time and we appreciate your patience during this period. If you would like us to investigate any concerns, could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? Thank you.


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Review from Doreen S (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Collingwood Grange is the perfect home for my mother's stay. It is comfortable, welcoming and Mum is very comfortable in her room. The staff are excellent. They are caring and always contact me if even the smallest problem occurs with regard to Mum's health. The management team are approachable and
most helpful. Food is very good.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Collingwood Grange Care Home

It is always nice to hear such kind words being used to describe our care.


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Review from J L (Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes the night carers present a problem but the night carer that is regular is very good. We would like the regular carer every night please.

Reply from Emily Wilson, Customer Services Adviser at Collingwood Grange Care Home

Thank you for your feedback. We have genuine regard for all of our residents and will certainly pass your comments on to the manager. Please let us know if there is anything else we can do to help.


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Review from C N (Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly. The place is kept clean, carpets are swept. Good ambience, attractive, well-kept garden. Comfortable seating.

Reply from Emily Wilson, Customer Services Adviser at Collingwood Grange Care Home

Thank you for your kind words regarding our home. We are pleased to hear you are happy with the services we provide. Thank you for trusting us with your care.


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Review from Letita M (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a difficult and worrying time when we have kept in touch with Mum by zoom. My sisters, brother, and I are grateful to Collingwood staff for facilitating this. Mum has remained well and content throughout the pandemic and this is a tribute to the care and hard work of the staff. We have
seen her become more isolated and withdrawn without regular visits from the family, which is sad but unavoidable in the circumstances.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very difficult not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from E B (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and homely feel for all patients and care for the family.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from C M (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over 2-years. She has been well looked after by the staff.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.


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Review from T J (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. The staff are both caring and professional in each role. The staff nurses and sisters have made me feel as a concerned daughter that I can approach them as often as I need to and have always done their utmost to answer my questions and fulfill my requests for my Mum. They
have given advice and support during a very emotional time to me and my family. It is clear they are very experienced with caring for people at this stage of their journey. Mum hasn't experience the activities but I have seen a few and they seem stimulating. Although staff were very happy to find things Mum could eat I found the choices limited and a lot of the food very 'samey'. Corned beef and omelettes are usually the alternatives.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you for your feedback. We will discuss it with the home’s manager to help us continually improve our service.


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Review from Nicola P (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care Mum receives at Collingwood Grange Care Home. Staff are friendly and approachable. They are very attentive to Mum, particularly in encouraging and supporting her to eat. They also keep the family informed regularly regarding Mum's care which we really appreciate.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

It can be really hard to trust someone else with a loved ones care, so we really appreciate your kind feedback.


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Review from A V (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the staff were nice, the home is very understaffed and my mother suffered as a result. She was often very soiled, her room smelled of urine and it was clear she had not been attended to. Dietary needs were ignored and she was hardly ever mobilised. She became very distressed, so we moved
her to another care home, where she is very happy.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Our resident’s health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.


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Review from M R (Friend of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Collingwood Grange allows a person to retain their dignity and independence. The home has plenty of free parking places for visitors and a very welcoming entrance. I was impressed with the large private rooms with their own en-suite. Patients are allowed to put up their own pictures and bring in their
own furniture - making it 'home from home'. The staff are very caring and genuinely want to help, making sure the residents are comfortable and entertained. There are so many activities on offer. The relaxed open-door policy makes visiting, especially as they allow well-behaved dogs to visit - a real comfort to the owner and a pleasure for other residents to be able to stroke an animal.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you Marianne, for your kind words. We really appreciate your feedback.


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Review from Patricia W (Resident) assisted by family/friend published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am content here.

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Review from Elaine B (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly family feel. Kind and considerate staff. Gentle and caring.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care.


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Review from Alfred B (Husband of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better.

Reply from Josephine Gaupholm, Customer Adviser at Collingwood Grange Care Home

Thank you for your review of Collingwood Grange Care Home. We are pleased to hear that you have had a positive experience at the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Collingwood Grange Care Home is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (27 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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