Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.5 89 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.

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Care Provided by Collingwood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Waters (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Collingwood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.


  • Parking

  • Onsite parking available.


Collingwood Grange Care Home Reviews (89)

Total of 89, showing 61-80
9.5

Collingwood Grange Care Home has a Review Score of 9.5 (9.489) out of 10, based on 20 reviews in the last 2 years. Over all time Collingwood Grange Care Home has 89 reviews.

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Review from C C (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Collingwood Grange were always friendly and welcoming. They were all aware of mum's individual needs and treated her with care, respect, dignity and a friendly smile.
I cannot thank all staff, including care, admin, maintenance and cleaning for everything they did to make mum's stay as
comfortable and happy as possible. She passed away in peace and dignity in her own room and we have no regrets at placing her at Collingwood Grange.

Reply from Gabriella Mills, Customer Adviser at Collingwood Grange Care Home

Thank you for your review of Collingwood Grange care home, we are pleased to hear that you have had a positive experience. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Jacqueline C (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent palliative care at Collingwood Grange. Management and staff are professional, kind and caring and can't do enough to make this difficult time less stressful and painful for both mum and the family.

Reply from Gabriella Mills, Customer Adviser at Collingwood Grange Care Home

Thank you for your review of Collingwood Grange care home. We are pleased to hear that your Mother is being well cared for and your family are feeling supported by that staff. We will share your comments with the care home's manager, The Bupa Customer Care Team.


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Review from Leslie P (Husband of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had a fortnight stay at Collingwood and found the home 1st class.
The staff were very attentive to her needs (she had a stroke in September 2014) and always made sure she was comfortable.
The management were always polite and ready to answer any problems I had.

Reply from Holly McGough, Customer Adviser at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your wife's positive experience at our care home. It is great to hear you speak so highly of the care she received at Collingwood. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team,


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Review from Brian P (Husband of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife only spent five days in this home and passed away peacefully surrounded by her loving family. In the short time spent, she came to love her surroundings in a very comfortable room.
It was the staff though, with the care and love that was shown at all times to her. She relied happily on everything
the staff did for her, always showing such care and consideration that I have never experienced before. It must be said the staff were a team and seemed to work as one from management down.
Thank you.

Reply from Natalie Krisman, Customer Service Advisor at Collingwood Grange Care Home

Thank you for your kind words about our home and care staff and I am sorry for your loss.


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Review from Linda H (Niece of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been so happy at Collingwood Grange and so well cared for and loved. He was so happy.

Reply from Natalie Krisman, Customer Services Administrator at Collingwood Grange Care Home

I'm so pleased to hear he had a great time at our home. Thank you for sharing this with us.


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Review from M G (Niece of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After investigating the care homes in the area and visiting a couple on our short list, Collingwood Grange was the obvious choice. An important factor in the choice, besides the friendliness, ambience, cleanliness and approach of the staff was that Collingwood Grange was near enough for my 95-year-old
father (her brother-in-law) to easily visit. Collingwood Grange also invited my father to visit and have lunch with my aunt, which he did each Wednesday and Sunday, reflecting the social arrangement they had developed since my mother died in 2001.
Collingwood Grange staff went overboard to make my aunt's room personal to her, allowing her to bring in her own recliner/riser chair, her pictures which were hung on the wall and her ornaments, which were displayed on a shelf which was specially installed for her.
We were always made welcome whenever visiting Collingwood Grange. I have heard similar reports from several of my aunt's friends, who also visited her.
The nursing care was excellent. The nursing staff kept me informed and alerted me to their concerns. The resident experience manager's efforts in arranging "those little things in life" which make the difference, was excellent.
Collingwood Grange may appear slightly more expensive but the quality of care more than warrants the extra cost.

Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from B B (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for 4 1/2 years and at no time have we ever felt that he hasn't received the very best most tender treatment.
We would definitely recommend Collingwood Grange to anyone else whose loved ones were in a similar condition. Thank you to all from our whole family.

Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Sue P (Wife of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home to be very efficient and friendly, but also homely. Visiting is very flexible, in fact, you can visit at any time. Also, pets are welcome (which makes my husband's day).

Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. It is the little things like a smile or pets visiting that makes all the difference and a more homely feel.


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Review from Laurence M (Son of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't quite know where to begin, suffice to say many more staff than I was initially aware displayed compassion, care and genuine affection for my mother in her last years and did so to a degree I cannot fully or adequately write.
On a more practical note, the rooms are large and pleasant and personally
decorated as you may wish with whatever furnishings you may wish to supply.
The management and staff have become like a family and I hope to remain in contact with them and visit them occasionally.

Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mother was loved by everyone and that the staff are like a family to you and hope that this brings you comfort. I hope that you visit sometime.


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Review from C C (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly, supportive and helpful. The home is very clean and tidy and meals appealing. Always activities that are well planned and executed, and mum is encouraged to join in. Overall a nice place to be.

Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from J B (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 90-year-old mother has been a resident for 9 months.
She was a very reluctant resident at first but has mellowed and now enjoys her time more or less.
Care is good - Mum has favourites.
She enjoys physical activities.
Lacks stimulation from other residents. There are many dementia residents -
Mum is very lucid and struggles with others' disabilities.
Care is very expensive.
Communication is good between the care home and myself.
Mum will make sure to let it be known if she is unhappy with any aspect of care.
Her one complaint is lack of time of the staff to spend with her - always rushing.

Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

Thank you for your review. I'm pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. I'm glad to hear that your mother is now settled and that she is enjoying the activities.


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Review from Philip D (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Collingwood Grange in January 2017 we have been so impressed with the level of care. Communication with/from the home has been excellent and we have been made aware of any issues as they have arisen. Special mentions must go to the Registered Nurse who knows all of my mum's needs
and concerns, and the Resident Experience Manager who has been excellent in helping us (including organising her 80th birthday). Thank you!

Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. It is good to know that your mum is well cared for and that you are made aware of any issues that arise. I hope a good time was had by all at her birthday party.


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Review from J H (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at ten care homes we were very lucky to find Collingwood Grange. From entering the building we had a feeling of well being and this was reinforced after a tour of the property. Our decision to place my mother into Collingwood Grange was made that day after a consultation with the manager.
After 3 months of care for my mother, we have no complaints. All of the staff and management are of the highest calibre.

Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. I'm so glad that you found the right home for your mother and hope that she is settling in to her new environment and making new friends along the way.


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Review from Tim T (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very acceptable and caring.

Reply from Emily Wilson, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Susan B (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional home, mum loves the staff. In fact, they are wonderful. So kind and caring from the management, nurses, cleaners and the maintenance man. Nothing is a problem for them. The home is spotlessly clean, mum has a lovely well-kept room, they have a beautiful garden for the residents to sit
in, in the summer.
Fantastic meals mum has put on weight there is so much variety and she chooses her menu her self.


Mum loves the trips that are arranged for her, they are so good, they have got mum to join in where she wouldn't be for.
Collingwood Grange is a very happy place, if any one is looking for a home for a relative this is the home I would choose.
I would like to end by thanking everyone who looks after my mum for us.


Reply from Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Richard (Son of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Collingwood Grange for six years. She has been extremely well looked after in that time. The carers and nursing staff have always been kind and shown compassion and care at all times.

Reply from Lydia Waller, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Derek H (Husband of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident here for the last few months of her life. The facilities are excellent and very clean. The staff were lovely, kind and attentive. The on site nurses gave the best care and looked after her with dignity and love. I would highly recommend this home.

Reply from Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Helen L (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were asked to find an end of life care home for my mum we initially rejected Collingwood Grange based on a report from 2015. However we we undertook to view the facilities anyway. The minute we got there it just felt right. The room, was far superior to anything else we had viewed so mum moved
in. Mum loved it here. She was treated with respect and love, the nurses and carers were attentive, supportive and genuinely lovely people. Facilities clean and lovely garden. I would not hesitate to recommend this home to anyone.

Reply from Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Linda S (Wife of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a need to find a new nursing home for my husbands respite stays, for this year as well as two periods during the year. I wanted a slot at the end of December 2016 into January 2017 to visit family in India. I was looking for a home that would take a booking for a year ahead. Luckily a friend visited
her friend, who was living at Collingwood Grange, she spoke to the manager who suggested he may be able to help us. I visited the home and immediately knew it would work. The atmosphere and the positive approach of everyone I met, gave me confidence. When I visited with my husband he felt the same. He has just completed a successful 2 week stay. He will return in the autumn and then in late December.

Reply from Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Hilary W (Niece of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my uncle's 15 month stay (until his death on 19/04/2016) I could not have asked for better care for him from all the staff. In particular the senior nurse. He was always treated with care and dignity even though he had a catheter through his stomach and also had dementia. He was treated as one
would treat a favourite uncle, what more could I ask for! Also the admin staff were extremely helpful to me and deserve a mention. It was a pleasure to go into the home and to know it would always be clean, safe, welcoming and friendly. Having had experience (with other family members) of 7 other care homes, I can say that Collingwood Grange is by far the best.

Reply from Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home

Firstly, please accept our condolences. Thank you for your review, we appreciate your feedback. We are pleased to hear abour your positive experience of the home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Collingwood Grange Care Home is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (27 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


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