Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.5 89 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.

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Care Provided by Collingwood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Waters (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Collingwood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.


  • Parking

  • Onsite parking available.


Collingwood Grange Care Home Reviews (89)

Total of 89, showing 81-89
9.5

Collingwood Grange Care Home has a Review Score of 9.5 (9.489) out of 10, based on 20 reviews in the last 2 years. Over all time Collingwood Grange Care Home has 89 reviews.

Overall Experience

  • 63
  • 22
  • 4
  • 0
  • 0

Date Published

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Review from Don A (Relative of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was cared for for 15 months. He was suffering from increasing dementia but was always cheerful and praising the care and attention given by the staff. We visited twice a month and were always impressed with the staff on duty. Nothing was too much trouble. If there were any issues they were
immediately sorted quickly and calmly. We were responsible for our relative under a court of protection order and the home always rang us with any ongoing medical issues. They kept us fully informed at all times. We had experiences of 7 other care homes and I firmly believe Collingwood Grange was by far the best.

Reply from Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Alan W (Husband of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every effort has been made to make us feel at home at all levels. We have always felt that we have been among friends.

Reply from Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J D (Friend of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each time I visit my friend I find her clean, healthy and as happy as can be. I have found her more active than she has been.

Reply from Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from David B (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyable.

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Review from Margaret Angela D (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied. The very caring staff in attendance at all times, especially as some patients can be a little trying when suffering loss of memory and Alzheimers disease. In my opinion I thought the top floor was well managed. I did sometimes think that the food was rather bland. My mother
was offered sufficient liquid I am sure. The staff showed great patience always. However I did think that the fees were too high for a 'not for profit organisation', so I was told at the beginning of her stay.

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Review from Mr C (Resident) assisted by family/friend published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first experience of a 1 week stay in the Collingwood Care Home I must admit, I was a little apprehensive - but I must say how very welcoming and happy week I had, everyone was so kind, considerate and very helpful. Nothing was too much bother, I have been invited to 'pop' in any time for a "cuppa"!!
Bravo
to all the staff. Many thanks.

Reply from Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and kind comments of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from Doreen C (Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Collingwood Grange at a very 'low ebb' without being aware of why or how, I soon felt so safe and secure in the knowledge that I had but to call if I was nervous or unsure of myself.
The staff are al so efficient and so very pleasant. The home is tranquil, bright, immaculately clean and a
very good kitchen; the refreshments throughout the day are a joy.
Collingwood Grange is an absolute credit to its staff and administrators.
Thank you all.

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Review from Ann M (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of first contact, the Collingwood Team could not have been more friendly, compassionate and caring. They took excellent care of my mother and achieved the perfect balance of support and independence.

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Review from Noreen (Wife of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came for respite for 11 nights while I had a break. He was very happy and extremely well looked after. Although he is only 63 needs 24/7 care. Family came to visit and all commented on his personal cleanliness and room. Thank you we will use you again.

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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Collingwood Grange Care Home is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (27 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


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