What types of Care is Coombe Dingle Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coombe Dingle Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

What are the Facilities & Services at Coombe Dingle Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Coombe Dingle Nursing Home to the centre of Caterham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Coombe Dingle Nursing Home, 14 Queens Park Road, Caterham, Surrey CR3 5RB

Review from Simon C (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience

The staff at Coombe Dingle (calling out nurse one staff member esp) are very friendly and warm, and while it may not be the plushest or most luxurious home, the residents do not need a 5 star hotel given their conditions, they need friendly support and they get that from the Coombe Dingle environment.

I always found the staff to be attentive, friendly, patient and warm and I did not have any doubt whatsoever that my mum was being looked after by people who actually cared. My mum passed away having been at the home for 11 months and the nurse was genuinely upsent when he told me, and the news was passed on compassionately and sensitively.
During her stay the food looked perfectly appropriate, mum was clean and tidy and well cared for, with an abundance of attentive staff - compare and contrast to the NHS which just left her in a bed with zero attention while nurses spent all their time in the station or on computers.
I was happy with the care mum received and recommend Coombe Dingle.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

We will share your comments with our staff who would take a great pride with your positive feedback. It is our privilege to be involved in your mum's care when she needed the most. Once again thank you for taking your valuable time to review Coombe Dingle and our services.

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Review from P R (Granddaughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience

Based on our experience, the care provided at this nursing home did not meet the standards we had hoped for. My relative experienced several challenges, including difficulties maintaining her weight and a lack of sufficient mental stimulation. The cleanliness of her living space and the handling of

her personal belongings also fell short of expectations. Despite raising concerns about her comfort and mobility needs, these were not always addressed in a way that felt attentive or effective. Overall, I cannot recommend this facility for those seeking a high standard of care for their loved ones.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

We are sorry to hear that you feel your experience with us has been negative. Caring for your loved one has been a privilege, and we appreciate the trust you placed in us over the past six years. We understand the unique challenges that come with Dementia, and we strive to adapt our care to meet the evolving needs of our residents. We acknowledge that these changes can sometimes lead to differences in expectations. Our team, including the manager, has consistently sought to address any concerns raised and to explain to you directly or through safeguarding team. We encourage others to consider a variety of perspectives, including the positive experiences shared by many families that reflect the high standards of love, kindness, and empathy consistently demonstrated by our staff. We are committed to continue providing compassionate and individualised care, even in the face of the complexities and challenges that come with supporting residents.

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Review from Rosina H (Sister of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience

My sister was a Resident at Coombe Dingle, and was very happy there even though it was for a short time. The manager and staff could not do enough for her and looked after her very well. They also made relatives very welcome and kept you up to date with my sister's care. I would recommend the home to

anyone looking for one.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you for your kind words, we take a great comfort from your comments. We work as a team and ensure that all our service users benefit from continuity.

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Review from Lucy B (Wife of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience

I'm am writing to express my thanks for the care my husband has received since he has been a resident at Coombe Dingle. The staff have been absolutely fantastic and are always polite and friendly and have gone above and beyond to
meet his needs. I feel he is treated with care and compassion and that

his individual needs and preferences have been taken into account by actions such as ensuring that he is able to listen to music that he enjoys. I feel I have been kept informed and updated with any changes made.
Thank you so much, your care has made such a difference.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you for submitting your review, our team will take great pride in reading your comments. We are delighted that we contributed to looking after your husband when he needed us the most. It's not easy for anyone to allow us in their private life but it was our privilege that you chose our service and had the confidence to leave your husband in our care.

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Review from Cerrig P (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience

My Mum was a resident at Coombe Dingle for nearly 4 years and the staff has been a pleasure to deal with throughout. There was always a very sensible and practical approach to the care on offer and as my Mum's illness progressed until her death, the head nurses in particular were very approachable and

helpful in updating me about my Mum's health and her care. In particular, I am very grateful for the honesty of the staff nurse about my Mum's imminent end, which greatly helped prepare me for the inevitable.
The home has been very welcoming throughout, especially as they had to deal with the additional complications Covid-19 threw at them during this period. I always knew my Mum was being well cared for, which was a great relief, and it is a testament to the good care she received that she lived for as long as she did.
Thank you for all you have done.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Please accept our apologies for the late response to your review for us, having read it now we couldn't agree more with you when we had Covid-19 spread in the house like wildfire. It was a very challenging time for our service but we managed to minimise the impact by getting on the vaccination programme very early to protect everyone. Of course, it was also very upsetting for the family members from all restricted visiting requirements but we were blessed with some very understanding families who supported us through these tough times. We are so happy that your mum received the best care we possibly could have given her and thank you for appreciating our staff effort who work diligently for us.

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Review from A B (Wife of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

My Husband;
He was taken from a private nursing home to Coombe Dingle, Caterham in February 2024 with advanced stages of Alzheimer's Disease.
From February until his death on the 27th of May, he has been cared for with great sensitivity, compassion, and expertise by the staff at Coombe Dingle. We

have been most impressed by their manner and warmth. There was always a smile on our arrival to visit my husband, (which was every other day) and an update on his health.
It was not always easy for the staff in their personal care routine, owing to the need for the larger area within to operate and I hope, in time, this could be improved upon. They coped admirably though.
This care home is most efficiently run by the manager and her staff. Good relationships all around are clearly visible and I have no hesitation to recommend Coombe Dingle to any prospective relative seeking a welcome home for their loved ones, who are nearing the end of their lives.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you for a wonderful and supportive review of our service. Whilst our acquaintance was very brief, we are delighted that you had a very positive experience with us.

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Review from Loretta A (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

What a wonderful caring home for my father-in-law. Our only wish is that we found them sooner. The staff is so happy in their work and it shows. The home manager is a great leader with such compassion and kind words. Would highly recommend it.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you, the manager has always led from the front. She instills the same values in her staff and it is showing in their commitment to care. Thank you for sharing your experience, we can always learn from it.

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Review from Gwenda H (Wife of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

My husband resided here for two years until his death in March. The care he received was excellent. I was always made welcome and could see he was being looked after especially when he became less mobile and was confined to bed.

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Review from Ruth N (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience

My mum needed end-of-life care and after looking at other nursing homes in our area, my sister and I decided that Coombe Dingle would be perfect. The house has a very nostalgic feel to it. The decor and some of the equipment took us back to childhood, but everything worked perfectly and we knew that

our mum would have loved it too. But What made our decision so easy was the manager and her staff. They just showed compassion and kindness, which we felt straight away. The interaction between them all wasn’t forced or for show, you could clearly see This is how they worked. Our mum was quickly transferred from hospital to the home and against all odds, she was there for a week before she passed. We visited her throughout the day at any time, and they always welcomed us. My mum was always comfortable and given the dignity she deserved. We will be forever grateful to this lovely home and the amazing staff for being so kind at such a sad time. Thank you, Coombe Dingle.

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Review from Sue A (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

Would not hesitate to recommend this loving and professional care home. My mum was looked after with dignity and warmth by fantastic staff. She had a very nice room which she enjoyed being in. Everyone from the manager to the handyman went out of their way to look after all the guests. They provide

fun and companionship as well as great meals. I was concerned about putting mum into a home but should not have worried. Coombe Dingle gave mum better care than I could have provided. Special thanks to mum's activities coordinator. I feel so glad that mum had a very special time there with very special staff. Every one of them ..... thank you so very much.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank You for your a very positive feedback, this means a lot to us as our team will find encouragement from your comments. It is not easy to make choices when you are looking to place your family member into a care home but we are delighted that you found us and your mum was being looked after as per your expectations.

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Review from David P (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

This was the only occasion of a parent having to go to a care home. Coombe Dingle is in a quiet part of Caterham Surrey and looked very pleasant from the outside. We got a very warm welcome when first visiting my mother, the staff were very pleasant and helpful showing us to Mum's room which was very

pleasant and warm as Mum really felt the cold, she was very comfortable and liked the staff and enjoyed the meals and sweets offered, she had a tv to see her favourite programmes, the staff would check on her many times during the day and make sure she was washed and ready for bed and had her nightcap. The staff were very professional, helpful and would do anything we asked them to do. The staff nurse was extremely helpful and kept us informed on how Mum was and fully explained Mum's condition and medications as they were given and what they were for. The manager was extremely helpful and very kind during Mom's stay, we couldn't have wished to meet anyone nicer. We recommend 100%

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

David, we are so delighted that you have had a very positive experience with us. The whole team at Coombe Dingle strives to do their best, occasionally we have got it wrong and we are happy to admit it whenever it has been brought to our attention. We will share your feedback with our staff and we are certain that they will feel very satisfied in their job roles.

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Review from Chris L (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

I found the carers in Coombe Dingle very caring and compassionate, especially in Mum's last hours. I appreciate they were there till the end for my mother and she did not end up alone in her death, they did everything they could to keep her comfortable and I will always feel indebted to the staff.
Thank

you so much for looking after my mother.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Thank you for reviewing our services. First of all our condolences, It is not always easy to deal with any bereavement. We are reassured with your comments that staff had done something very well at the time of your need. They also get very attached to the people they care for and we are glad to hear that they were companionate and accommodating.

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Review from L B (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

The rooms were adequate, but a bit tired and dated. Unfortunately, over the years, we did experience missing items of clothing and bedding (that had been named), and often found other people's clothing in his wardrobe. However, the staff and management were always cheerful, helpful and supportive. The

staff were professional and treated residents with dignity and respect. Their communication and updates about Dad were good, especially towards the end. Thank you for your hard work and care.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

We take all our reviews seriously good or bad. We will learn from your comments, that we have a rolling programme to update our environment to meet some expectations. This will be taken as an action point at our next management meeting. Otherwise, we are delighted with your positive comments about our staff and care. Means a lot to us. Thank you.

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Review from A S (Daughter of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience

Dad went into Coombe Dingle following hospital when I agreed I didn’t have the experience to continue to care for his increasingly challenging needs. He took a while to settle, but thanks to the manager and staff he was comfortable, clean and safe during his 2 1/2 years there. The nurses and carers

go above and beyond their duties and always treated Dad with respect and kindness. I was always kept up to date with everything and, at the end, all the staff were wonderful with both Dad and us.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Firstly, thank you for taking some time out to review our services. Staff will take lots of comfort from your comments and we are delighted that we could be some part of your difficult journey to place your dad in our care. This decision is never easy for you to make, but for you to have a positive experience is important for us. I know you your dad will be missed by us all. Thank you once again. Kind Regards from the Coombe Dingle Team.

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Review from R P (Son of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience

My dad experienced exceptional care at Coombe Dingle. The staff have gone out of their way to look after him and cater for his love of cricket, even getting him up early to watch the test match with other residents.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi, I have to admit a little bit of selfishness on our behalf as we are all mad about cricket in general at Coombe Dingle. However, it is good to know that your dad enjoyed participating in watching his loved sport and that it made him feel like at home. Thank you.

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Review from Ann L (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience

Mum had to move into Coombe Dingle when her dementia progressed rapidly, and she needed specialist care. I was so grateful that a place did become available when she needed it, and the manager supported and encouraged me as we waited.
Mum continued to deteriorate during her seven months in the home,

but all the staff worked tirelessly to help her and kept me informed at every step of the journey. All the staff were so kind, cheerful, and positive with Mum and with me as I visited. They were always respectful and dealt with her extreme needs in a dignified and loving way. In mum's final few weeks, staff members took turns to be with her when I couldn't be and read to her or played her favourite music. I am so grateful for their care and support at such a difficult time.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi Ann, thank you for giving us your valuable time to review our services. We are so delighted that we could be some part of your mum's life and we played some vital role when she needed us the most. We take everyone's opinion seriously, and we will endeavour to address some gaps in our environment to be able to gain five stars from you. Our caring ethos is paramount to us to ensure that all our service users are given full support with dignity. Our team at Coombe Dingle will draw strengths from your positive comments. Thank You once again on behalf of everyone at Coombe Dingle.

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Review from Candice B (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience

My mother was admitted to Coombe Dingle Nursing Home following discharge from hospital and inability to be cared for at home any longer. I was nervous as I wasn’t sure how she’d adjust. I needn’t have worried. Soon after arrival, we spoke by phone and she told me how lovely all the nurses were.
At

the time of her admittance Covid rules were in place so I was unable to visit but able to call as much as required. I also got her a mobile phone so she could stay in touch. Sadly Mum remained in care for longer than expected and it was heartbreaking to see her deteriorate. However, the nurses were always so cheerful and loving. She was always thrilled to see them and blew kisses to them all the time. Even when communication with me was difficult. To the very end, she’d get pleasure from holding their hands and laughing with them. Mum passed on 22nd September after over two years in their care.
Coombe Dingle are lovely and I would not hesitate to recommend them to anybody.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi Candice, we fondly remember Mum even now. We are delighted to be some part of her life, thank you for all your kind words it means a lot to our staff team at Coombe Dingle. They don't often receive the necessary appreciation for their hard work and dedication, of course only if they deserve it. I will share this review with them. All the very best to you and wish you well.

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Review from Henry E (Husband of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

The rooms are not the best but are reasonable. With regard to the staff and management, I cannot speak highly enough of their commitment and the professional way they treat residents, they work tirelessly and are always cheerful and willing to help where ever they can. I cannot praise them enough.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

We want to thank you for your feedback, where we have gaps we will endeavour to address these.

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Review from Irene P (Wife of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

My husband was desperately unhappy at the nursing home. Our visits to him were frequent and he always said he was not happy being there. Many items of his clothing went missing including eight pairs of brand new socks which he never wore. A blue striped long-sleeved shirt, an military green brand new

sweater which he wore a couple of times, and a book written by his best friend. I spoke to the manager and nurse several times and they simply said they did not know what had happened to all these items. I am not happy at all. An apology is not good enough. There is a lack of care of resident's personal property that needs to be addressed.

Reply from Gayle Sanders, Registered Manager at Coombe Dingle Nursing Home

We usually endeavour to ensure that we meet all expectations from the family, despite our best effort we were unable to locate the reported missing items. It is our company’s policy for all SU’s and families to tell our senior team members to log all new and old properties on our care management system which keeps a log of all the items. Unfortunately, there was no logged record of these new items for this SU. This is very important part of our management system so that we can be held accountable. We are a specialist home caring for service users with moderate to advanced dementia and the challenges this entails. Unfortunately, like many services where bedroom doors cannot be locked, there may be occasions when items do go missing. Very often located a few days later without causing too much of an upset. On this occasion, we were simply unable to find these items which has not happened to us in the last five years of my service as a registered manager. We would like to extend our apologies.

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Review from Stuart J (Husband of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

My wife stayed in Coombe Dingle Home for 5.5 years. Of the 5.5 years, the Nursing Home looked after her very well. She always had clean clothes on and the Nursing Home was spotless. The staff were well trained in dementia care under the leadership of the owner and the manager and always very caring

and friendly. They kept daily records at all times. I would often ask to see the latest records of my wife’s health. The food also was very good. Management was excellent, especially when my wife was dying, which was over many days. The Head Nurse was very supportive together with all the nursing staff. They offered me a bed for the night and nothing was too much trouble. I would definitely recommend Coombe Dingle Nursing Home.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Thank you, Stuart, It was our duty and pleasure to look after your wife. She was very much part of our Coombe Dingle Community and we were all very fond of her, we will miss her charming smile and her continuous presence in the communal area. She was a lovely person with full of character. We are just happy to be part of her life when she needed us.

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Coombe Dingle Nursing Home

Care Provided by Coombe Dingle Nursing Home

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Funding & Fees Guide for Coombe Dingle Nursing Home

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Coombe Dingle Nursing Home Reviews (21)

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Overall
Good

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Frequently Asked Questions about Coombe Dingle Nursing Home

What types of Care is Coombe Dingle Nursing Home registered for?

What additional types of Care does Coombe Dingle Nursing Home provide?

How many Rooms does Coombe Dingle Nursing Home have?

What are the Facilities & Services at Coombe Dingle Nursing Home?

How far is Coombe Dingle Nursing Home to the centre of Caterham?

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Coombe Dingle Nursing Home Reviews (21)

Overview of Review Score

Detailed Breakdown of Review Score

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Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

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Meet the Team (0)

Frequently Asked Questions about Coombe Dingle Nursing Home

What types of Care is Coombe Dingle Nursing Home registered for?

What additional types of Care does Coombe Dingle Nursing Home provide?

How many Rooms does Coombe Dingle Nursing Home have?

What are the Facilities & Services at Coombe Dingle Nursing Home?

How far is Coombe Dingle Nursing Home to the centre of Caterham?

Overall
Good