Coppice Lea

151 Bletchingley Road, Merstham, Redhill RH1 3QN
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9.8 57 Reviews
  • Coppice Lea, Redhill
Coppice Lea is set within five acres of landscaped gardens and wooded grounds, the elegant Victorian house has been converted to provide residential, nursing and dementia care. All bedrooms are of a pleasant size and afford splendid rural views. They have attractive ensuite facilities, a colour television and direct dial telephones. All bedrooms are equipped with the latest nurse call system.

An experienced and qualified care and nursing team deliver care through individualised care plans which are designed in consultation with the individual resident, their family/advocates and a senior member of the nursing team. Care plans are regularly reviewed and adjusted to a resident's caring needs.

Life at Coppice Lea is varied and interesting. A dedicated health and wellbeing coordinator ensures there is a wide range of activities available, including arts and crafts, baking, flower arranging and light exercise.

They have their own dementia training, which highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Coppice Lea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shelley McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Coppice Lea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Coppice Lea to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Coppice Lea Reviews (57)

Total of 57, showing 1-20
9.8

Coppice Lea has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lea has 57 reviews.

Overall Experience

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Date Published

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Review from Mary S (Friend of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff friendly + helpful, patient and tackful with my rather difficult friend and the kitchen staff always try to offer food that is appreciated. Thank you for your care. I keep hoping that my friend will join in with more or at least some activities but I dont think that she does.

Reply from Home Manager, Home Manager at Coppice Lea

Thanks so much for your kind words! It's great to hear that you find our team friendly and patient - we really do try our best to make everyone feel comfortable. We're also happy to know that the kitchen team is getting it right with the food. We understand your hopes for your friend to join in with more activities, and we'll keep trying our best to find something that she enjoys. Thanks again for your feedback, we really appreciate it!


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Review from Wendy C (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff at Coppice Lea were outstanding in the care of my mother. It did not matter what their role was from cleaners, kitchen, house keeping, nurses, admin; they all got to know my mother and care for her in their different ways.
When my mother was agitated, the nursing staff invested time sitting
with her, caring and trying to distract her and calm her down.
The staff were creative in providing things that would interest my mother, even printing articles in Dutch, which is her mother tongue or letting her sit in the Nurses office to make her feel important.
There was a member of staff there every day, who would spend time engaging individuals in activities, and on special occasions they had Parties.
When my mother's dementia became severe we had to move her. But I was aware that the staff had tried their hardest to keep her in a safe and happy environment. It was a sad day when we had to say Good Bye to the Coppice Lea staff.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your wonderful feedback, we're overwhelmed to hear such heartwarming words said about our team! We're so proud of them and their willingness to go above and beyond to ensure our residents' wellbeing and your recognition of this means the world to us. We really appreciate you mentioning our team members in their various roles - no matter what role each of us play, we're all carers at the end of the day and it's wonderful to hear that this left a lasting impression with you. We miss your mother and your family very much and we hope she's happy in her new home!


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Review from Katy P (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Coppice Lea in December 2024. They have a large, spacious room which, like the whole building, is kept clean and fresh smelling.
The staff are wonderful, caring and compassionate. Always friendly and welcoming whenever I visit. My parents are treated with respect and affection.
Nothing is too much trouble, they are so patient!
Food is fantastic. Visitors are welcomed and may eat with residents.
Entertainment is varied with something to appeal to everyone.
Special occasions are celebrated, we had a wonderful family party for my father's 90th.
The grounds are beautiful and my father loves to walk with a carer, when he is well enough.
Everything about Coppice Lea is done to a high standard, but what makes it exceptional is the care given by the staff. My parents are so very grateful for everything which is done for them, my mother calls the carers "love on legs"!
My initial review was too long because there are so many wonderful things to say about Coppice Lea!

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your amazing feedback, this means so much to us! We all as a team work so hard to maintain these high standards, so your wonderful praise means the world. We're touched by your lovely comments about our team and the genuine care and compassion that they put into their roles. It's our privilege to care for your parents and we're so happy that they're a part of our community. "Love on legs" has made our day! The feelings are very mutual, your parents are an absolute joy! We're delighted to see that they've settled in so quickly and are happy in their home at Coppice Lea. Thank you again for taking the time to write such a thoughtful review!


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Review from V H (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Coppice Lea. The care, kindness and attention is amazing. Mum recently celebrated her 105th birthday and they made her day so special. It's wonderful to know that mum is bring well looked after and is safe and has settled so quickly.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your wonderful review! Your mum is already a special member of our community and we're so glad that she's settled in so well. She's a remarkable woman and we were honoured to celebrate such an amazing achievement on her 105th birthday! Thank you again for your kind words about our team!


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Review from James F (Nephew of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and service this home offers is exceptional. My aunt has been there for over 3 weeks now and all of the staff have delivered a level of care and support to her that has made a massive difference to her standard of living. The building itself and the surrounding grounds provide a picturesque
environment, and the rooms and internal facilities are well laid out and immaculately maintained.
The staff are proactively engaged in not just looking after the residents, you can see that they genuinely care for the people that are staying there and go out of their way to meet everybody's need as individuals.
I would have no hesitation in recommending Coppice Lea to anyone.

Reply from Coppice Lea, Home Manager at Coppice Lea

Thank you so much for your wonderful review, it means so much to our team to receive this kind of feedback! We're so happy that your aunt has had such a great experience so far and that the care we provide is having such a positive impact on her life. We as a team do genuinely care for our residents so we really appreciate your recognition and thoughtful comments. We're also glad you like the picturesque environment at Coppice Lea, we're very proud of our beautiful home. Thank you again for your kind words and recommendations, our team will be delighted to see this!


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Review from B J (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a friendly home, the staff are so warm and friendly. The surroundings are lovely, it is a beautiful home. Everyone works really hard and they really care about the residents. My mum has been very happy since moving in.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your wonderful review. We're delighted to hear that your mum is happy in her home at Coppice Lea, and that the friendly atmosphere, hardworking team, and beautiful surroundings have made such a positive impact. We truly care about all our residents, and it means a lot to us to hear that your mum has been well taken care of!


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Review from C S (Son of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after our mum. Its a relief to know you are caring for her, when we no longer can.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your kind review. We understand how difficult it can be to entrust a loved one to someone else's care and your trust in our team means so much to us, it's a privilege caring for your mum!


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Review from J O (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here for 2 weeks. She has a lovely room, such lovely, kind staff and so many activities that she enjoys. I drive away content to know she is being looked after and is safe in their home.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your wonderful feedback it's fantastic to see that after just 2 weeks, your mum has settled in and is enjoying activities with other residents! We're so happy to hear that you've had such a good first impression and feel assured that your mum is happy and safe at Coppice Lea. Your trust in us means the worlds to us!


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Review from Penny S (Friend of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lea is very warm and welcoming - all the staff are very kind, helpful and cheerful. I only visit once a week and I am very welcomed and when there was an Open Day was invited for cakes and tea.
I feel a small part of this happy cheerful family. The decor is uplifting and very clean.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for leaving us such a fantastic review. We're so glad that you feel welcome at our home and are happy with the service our team provides. We're delighted to have you as part of the Coppice Lea family! We'll pass your feedback onto our team who we know will really appreciate your kind words.


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Review from Andrew N (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother was exceptional. We are so grateful to the staff for their gentle encouragement and respectful care of my mother as she dealt with the confusion that was a part of her vascular dementia. Whenever we visited her, the staff also made us feel very welcome.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your wonderful review. Our team at Coppice Lea work very hard to provide person-centred care that is unique to each residents' needs and it means so much to us to receive this kind of feedback and recognition from their loved ones. Our team will be delighted to hear your lovely comments!


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Review from K S (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Coppice Lea during December 2023.
Since her arrival at Coppice Lea Mum has been very well cared for by all the staff.
They are very professional in their approach and very helpful when a request is made.
The meals provided are excellent and this included the outdoor barbecue which
is very well organised and enjoyed by everyone. The entertainment provided at Coppice Lea is varied and enjoyed by the residents.

Reply from Ieva Redere, Home Manager at Coppice Lea

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Coppice Lea and will pass on your kind comments to the whole team.


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Review from Zoe B (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Coppice Lea since June. She was very depressed and inactive when she lived at home with a full-time carer.
She is now dressed and washed every day, hair is styled. She is singing and dancing along with the entertainment. She only used to eat soup but now has 3 meals a day and is
looking much healthier. This is the best choice we could have made for her and I thank the staff so much for taking the time to understand her quirks!

Reply from Ieva Redere, Home Manager at Coppice Lea

Thank you so much for your lovely feedback, that's lovely to hear that your mum is so much happier living at Coppice Lea. I'll pass on your comments to the team.


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Review from S G (Wife of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being very well looked after and though he spends some time here, he is taken down to the lounge, and dining room. The staff are always patient, kind and helpful.
Last Saturday a Garden Party/BBQ was given for patients, friends, and relatives outside. Beautifully organsied with good food
and entertainment. My husband was not able to enjoy it.
The Deputy Manager and a member of staff talked me through the extra funding application and clearly knew him well.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your kind feedback and your recognition of our team at Coppice Lea.


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Review from G G (Son of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Coppice Lea for just over a year now and I have found the care and facilities exceptional. All the staff are genuinely caring and friendly. I've noticed acts of genuine care and kindness each time I visit. The facilities are good, fresh and always clean. The food is varied and tasty
with a choice to suit the residents. As a relative and visitor, I'm welcomed by all the staff and feel part of the family. I'm informed promptly of any care issues that may arise from time to time and I have confidence that Mum is getting the best possible care and attention.
Nobody wants their relative to need to be in a home, but it's a great comfort knowing that Mum is getting love and care and is being kept safe while I can't be there.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your kind feedback and your recognition of our team at Coppice Lea.


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Review from R N (Friend of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend left this home due to problems that were not being resolved. The activity lead had a personality conflict with my friend and thus my friend was banned from attending activities when the main activity lead ran an activity. It was ludicrous. I met with the current manager time and time again
and it was never resolved. The manager told me that many staff did not like my friend and had problems with her - this is honestly the truth - you would never believe it. There are many lovely staff but there are still many problems at Coppice Lea and I would never let my own Mother stay there. My friend has now moved and is being treated with dignity and respect.

Reply from Home Manager, Home Manager at Coppice Lea

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.


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Review from P N (Friend of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Coppice Lea the staff are always friendly, welcoming, and accommodating. The ratio of staff to residents is always high and all are watchful and caring, from management through nursing staff to carers, kitchen and support workers. There are regular entertainments provided by in-house
staff and professionals. The food is first-rate in terms of variety, nutritional value, and taste. The charity BBQ on 3rd August was a credit to all. In summary, I have found this to be a wonderful home!

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for giving such wonderful feedback, and for recognising the various team members and the roles they play. We're glad you like the food and enjoyed our BBQ, it's a pleasure to host you at our home!


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Review from P S (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been there for a few months now and the standard of care is very impressive. Lots of activities are put on for all the residents and they all can join in if they wish.
My wife and I join my mother whenever we can and have lunch with her, the food is absolutely lovely and any help the
residents require at meal times is promptly carried out.
All the staff we meet are very polite, caring and helpful and I'm very pleased we have found a lovely place for my mother to be looked after, it's good for her and it also takes away a lot of the worry for the family.

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Review from S T (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was cared for at Coppice Lea for 18 months until her death. The staff especially were wonderful. They were so kind and compassionate to my Mother, but also to us, her family, and were unfailingly friendly.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your wonderful feedback. We are so sorry for your loss and we hope we made your Mother's time with us as joyful and peaceful as possible. We will share your lovely comments with our team.


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Review from Alison K (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Coppice Lea since September of 2023, and she is very pleased with the help that she receives (if she wants it). But also every day there are activities to join in if you want to.
I stay and have lunch with Mum once a week, and the lunch is lovely.
All in all, the staff are so
very helpful and attentive to all the guest's needs and wants.
I'm glad that my sister found this exceptional home for our mum, it's fantastic.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks for your review we are pleased that your Mother has settled in at Coppice Lea, enjoys the activities and you join her for lunch on a weekly basis. Your feedback has been shared with the team.


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Review from L B (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always treated with kindness and respect. The staff goes above and beyond to make sure she is happy and comfortable. I can't thank the staff enough.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks for your kind words and recognition of the team at Coppice Lea for the care they provide. Your feedback has been shared with the team.


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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Coppice Lea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Coppice Lea is calculated as follows: ( (310 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 386 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lea is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Shelley Macdonald

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Frequently Asked Questions about Coppice Lea

What types of Care is Coppice Lea registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coppice Lea provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Coppice Lea have?

There are 43 Single Rooms.

What are the Facilities & Services at Coppice Lea?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Coppice Lea to the centre of Redhill?

2.1 mile(s) as the crow flies, distance by road may be significantly further.