Coppice Lea

151 Bletchingley Road, Merstham, Redhill RH1 3QN
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9.8 57 Reviews
  • Coppice Lea, Redhill
Coppice Lea is set within five acres of landscaped gardens and wooded grounds, the elegant Victorian house has been converted to provide residential, nursing and dementia care. All bedrooms are of a pleasant size and afford splendid rural views. They have attractive ensuite facilities, a colour television and direct dial telephones. All bedrooms are equipped with the latest nurse call system.

An experienced and qualified care and nursing team deliver care through individualised care plans which are designed in consultation with the individual resident, their family/advocates and a senior member of the nursing team. Care plans are regularly reviewed and adjusted to a resident's caring needs.

Life at Coppice Lea is varied and interesting. A dedicated health and wellbeing coordinator ensures there is a wide range of activities available, including arts and crafts, baking, flower arranging and light exercise.

They have their own dementia training, which highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Coppice Lea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shelley McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Coppice Lea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Coppice Lea to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Coppice Lea Reviews (57)

Total of 57, showing 21-40
9.8

Coppice Lea has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lea has 57 reviews.

Overall Experience

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Review from Mark P (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Coppice Lea for palliative care with cancer. The team is friendly but professional, caring, and sensitive. Before choosing the home, the nurses showed us the facilities, more importantly, they focused on understanding both her and her needs. We were concerned as mum's needs and
pain management were complex but we were reassured by the responses received and the questions put to us. Throughout Mum's stay the medical care and domestic management have been exemplary. The caring nature of the team has shone through (and the odd helping of pudding helps!). The ability and warm welcome for visiting family and friends is nice.
Our mother died yesterday in peace and after a long hard painful battle. She died with grace and dignity supported by her family, the nurses, and the staff of Coppice Lea. The ongoing arrangements were explained timely and clearly, so we knew what would happen and what the next steps would be. Very impressed.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Coppice Lea. We are so sorry to you and your family for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from R M (Husband of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Coppice Lea for 6 months now, I have found all the staff very welcoming and friendly.
The food is very very good, I sometimes will stay for lunch myself which is very good for my wife and me.
The home is always clean and tidy. And always smells good, unlike some homes I have been
to in the past.
Overall I find the home is excellent.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks for your review and for your lovely comments about our home and the food that you get to enjoy with your wife. Your feedback has been shared with the team.


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Review from Lee L (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time we first visited Coppice Lea we found both management and staff to be helpful and professional. The care that was given to my father in the short time he was at Coppice Lea was excellent, he was treated with dignity and respect. The rooms were kept clean and tidy and the grounds are beautiful.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks Lee for taking the time to leave us a review and for your lovely words about our home and grounds, as well as our team at Coppice Lea. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from J S (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Coppice Lea for a week's respite care. The home is very welcoming and caring. My mother was very happy for her week and with the care of the fantastic team was rejuvenated. The care is so good to see, friendly smiling faces and all so kind. My mother has mentioned a few times how
she enjoyed her time, lots of activities, good food and how friendly everyone was. No doubt she will return for respite and potentially as her new home in time.
Thank you Coppice Lea.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for taking the time to leave us a review and for your kind words about our home and team at Coppice Lea. It is wonderful to hear that your mother enjoyed her respite stay with us, your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Michael B (Partner of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my partner is very happy at Coppice Lea. She is locked after very well. The staff involve her in as many activities as possible and cares very much for her well-being.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you, Michael, for taking the time to leave us a review and for your kind words about our home and the care your partner is receiving. Your feedback will be shared with the team at Coppice Lea.


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Review from Paula B (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing at Coppice Lea for over two years and we are so happy with the care he receives from this wonderful home. There is a lovely, warm, family atmosphere, and this is how the residents are treated, like family. The staff are always welcoming, happy and so friendly. They are caring,
compassionate and dedicated, nothing is too much trouble. The food is amazing, entertainment is always excellent as we have seen on numerous occasions. Mum and Dad recently celebrated their 60th wedding anniversary, we joined Dad for a lovely three course lunch, the room and table had been beautifully decorated, this was followed by some wonderful entertainment and a lovely afternoon tea, buffet and a beautiful cake. So nice that all of the staff joined in and made Mum and Dad's day so very special. We can't thank the manager and the hard-working team enough for all they do for Dad and also for us when we visit, you are all amazing! We just love everything about Coppice Lea.

Reply from Home Manager, Home Manager at Coppice Lea

Paula, we would like to thank you for your words of kindness, which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.


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Review from Sandra D (Wife of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lea staff are wonderful and looked after my husband for nearly 2 years.
Their kindness to him and my family exceeded all belief, always with a smile.
It really did become our second home!

Reply from Nikki Davison, Marketing Executive at Coppice Lea

Thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families is extremely important to us. Your husband wlll be missed by the team and I will share your feedback with them.


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Review from Michele M (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been at Coppice Lea for 2 years. She recently passed away. Throughout her time at Coppice Lea, she was cared for in a friendly and happy atmosphere. The staff at Coppice Lea are all kind, thoughtful, gentle, sympathetic and considerate to individuals' needs and always approachable to
help residents and visitors. Our mother's recent passing was particularly upsetting and lasted a considerable time. All the staff and the nursing team were fantastic. They treated our mother with dignity, respect and compassion till the end of her life. We can not thank them enough.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you Michele for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s last weeks as peaceful as possible. Your comments will be passed on to the team.


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Review from Jacqui H (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Coppice Lea for the care they showed my mother. Even though she was there for a short while, everyone was very kind and caring from the moment she arrived. Even though she had only been admitted with some confusion from the hospital, reception at the front desk already
knew, without looking, what room she was in when I came into visit her. I’m very grateful that I was called by the nurses to come in and be with my mother at the end of her life. You all show such kindness and care and made my mum’s last days of her life comfortable and pain-free. Your staff were exceptional. Please express my thanks to everyone for their kindness. Kind regards.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s time with us as peaceful as possible. Your comments will be passed on to the team.


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Review from Julie W (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Coppice Lea for end-of-life care we felt the support, care and attention she received gave us extra months with our lovely mum. We visited most days we always found the staff friendly, patient, kind and caring. Yes, the building could use a lick of paint but to us, it was
more important that the TLC was given to the residents. There are always lots of activities laid on for those wanting to take part, but no pressure on those like Mum who didn't always want to, she was always asked. The food is of good quality.
We felt that everyone genuinely cared for Mum and when it came to the end of her life, she was treated with care and dignity. We were able to stay with her to the end. We were also taken care of by the staff who comforted and supported us through such a hard time.
Mum was happy during her time at Coppice Lea and we were very happy with the care she received.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we are glad we made your mum’s time with us as she liked it and that her final weeks were as peaceful as possible. Your comments will be passed on to the team.


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Review from Diana B (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 7 months now. The care and friendliness of the staff is outstanding.
My visits are never at the same time, my mother is always clean, tidy and content. On the 18th of May, my mother was 101, I arrived and discovered an entertainment afternoon, with an Opera singer,
a special afternoon tea and cake, her room had also been decorated. Well done to all.

Reply from Home Manager, Home Manager at Coppice Lea

We would like to thank you for your words of kindness which are very much appreciated. It was such a privilege to celebrate your mother’s 101st birthday with her. All comments will be passed on to the team and thank you again for the review.


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Review from Lin H (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has resided at Coppice Lea for just over 4 years now, she seems very content, she's always clean and seems very happy!
I've always been impressed by the staff, the food seems to go down a treat so shout out to the chef, the nurses are kind and I enjoy seeing the photos of the many activities
at the home, I'm also appreciative of two members of staff in particular who often check in on Mum and let me know if there's anything she needs.

Reply from Home Manager, Home Manager at Coppice Lea

Lin, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Coppice Lea and enjoys the food and activities we offer. I will pass on your kind comments to the whole team.


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Review from Barbara D (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and led well by the head nurse. May not be the most modern and posh home but the care is exceptional. The food is very good and residents are catered for individually. The grounds are spacious and delightful.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you Barbara for your kind words and recognition of the team at Coppice Lea. We are so pleased to hear that your loved one is enjoying the food and the open space we have on offer here. Your comments will be passed on to the team.


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Review from C S (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all who work here. From the lovely ladies who make the teas and coffees, the receptionists and office staff, nurses, carers and all who help.
They have given my dad amazing care and treated him with dignity. And for me, many times a shoulder to cry on or a coffee and
a chat. I turn up unannounced most of the time and was always welcomed. Dad was always well looked after and freshly shaved looking with clean clothes. Sadly losing dad has been difficult, but they still welcome me with open arms to go have a coffee and a chat.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your dad's time with us as enjoyable as possible. The care, services and support we deliver as a team to both our residents and their families are extremely important to us. Your comments will be passed on to the team.


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Review from Ian T (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers and staff, a very friendly place. My father has been well looked after, the grounds and home are in excellent condition and offer great value for money. Thank you for all you have done.

Reply from Home Manager at Coppice Lea

Thank you for taking the time to leave us such a fantastic review, Ian! We're happy to hear that your father is receiving such great care at Coppice Lea and will pass on your kind comments to the whole team.


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Review from J W (Friend of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since Coppice Lea has a new manager, the staff and residents appear happier. The carers work hard. They need more time to shave and clean their teeth. Communication between carers and nursing staff could be better regarding any problems with the resident. All members of staff should have an increase
in pay.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your comments, which we will pass on to the team at Coppice Lea. We pride ourselves on the resident experience, and we are committed to using feedback to continue to build on and improve the services we provide.


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Review from J M (Friend of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend at Coppice Lea Care Home for two years and I was so impressed with the new home manager. The staff are so relaxed and happy and always smiling. Well done to the new home manager who turned Coppice Lea into the outstanding zone in a short period of time. All staff are so
caring.

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Review from D A (Wife of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Coppice Lea Care Home for respite in December 2021. The moment I enter the home, I can feel the homely atmosphere. All staff are so polite and very caring. When I call my husband he always tells me how wonderful the staff are including the very dedicated home manager who sees my
husband almost every day. Thank you for the outstanding staff at Coppice Lea.

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Review from Lesley S (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to tell you how lovely your staff were to me during the final two weeks of my mother’s life, when she was on end-of-life care. I was by her side, both night and daytime hours, at all hours over the entire festive period. All the staff and the lovely carers/staff and nurses, whose names
I cannot recall, were very patient and caring towards me as I sat by my Mum’s side. The kitchen staff even fed me and kept me going during my time there. The laundry staff and cleaners crept past me, without disturbing me, and the night staff were welcoming in the small hours too. I’m sure I got under everyone’s feet at times but I was still made to feel very welcome, always! Thank you, to the staff, for easing an emotionally draining time for me. The flower on Mum’s pillow was a lovely touch. The new manager is in a different league of friendliness, compared to the sourness of his predecessor. Congratulations on his employment!

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Review from L F (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Coppice Lea is a good home with good staff. I think the activities are good and care provided is good. People who do activities help you with anything we want to do. Overall the home, I'm very happy with.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Coppice Lea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Coppice Lea is calculated as follows: ( (310 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 386 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lea is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Shelley Macdonald

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”