Coppice Lea

151 Bletchingley Road, Merstham, Redhill RH1 3QN
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9.8 57 Reviews
  • Coppice Lea, Redhill
Coppice Lea is set within five acres of landscaped gardens and wooded grounds, the elegant Victorian house has been converted to provide residential, nursing and dementia care. All bedrooms are of a pleasant size and afford splendid rural views. They have attractive ensuite facilities, a colour television and direct dial telephones. All bedrooms are equipped with the latest nurse call system.

An experienced and qualified care and nursing team deliver care through individualised care plans which are designed in consultation with the individual resident, their family/advocates and a senior member of the nursing team. Care plans are regularly reviewed and adjusted to a resident's caring needs.

Life at Coppice Lea is varied and interesting. A dedicated health and wellbeing coordinator ensures there is a wide range of activities available, including arts and crafts, baking, flower arranging and light exercise.

They have their own dementia training, which highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Coppice Lea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shelley McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Coppice Lea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Coppice Lea to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Coppice Lea Reviews (57)

Total of 57, showing 41-57
9.8

Coppice Lea has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lea has 57 reviews.

Overall Experience

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  • 11
  • 3
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Date Published

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24

Review from K B (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During my mother's time at Coppice Lea she has sadly gone from being fairly independent and needing some support, to becoming totally dependent for all her needs - more so since relatives are no longer allowed to visit individuals' rooms! Surely we could be treated as key workers, tested regularly and
by allowing access it would free up staff for more important duties. We could also provide the one to one stimulation they need, preventing depression and mental health issues. If I feel something is wrong with my mother's care I speak directly to the manager, however, I do find there appears to be a lack of communication between staff at all levels. Sometimes I am told something will be one, only to find out later from my mother that it hasn't.

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Review from C D (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find Coppice Lea very good and the care given to dad. The rooms could benefit with an upgrade and the housekeeping needs supervising more closely. The staff are lovely and very willing in all they do, there is a good range of entertainment. Nothing is too much trouble, if someone needs a drink,
blanket, anything, it is dealt with swiftly. A nice atmosphere is created by the staff.
Dad always looks clean and tidy and is very happy.

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Review from Naomi P (Power of Attorney of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited Coppice Lea over the past three years, the staff have always been friendly, courteous and helpful. The resident I was visiting was well cared for and well supported at Coppice Lea, particularly with regard to respecting the resident's individual preferences. I am very grateful to
all the staff at Coppice Lea for everything they have done over the past three years.

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Review from Jane B (Friend of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home every day and have been able to observe the activity of staff and residents. The atmosphere is very friendly and caring and the residents appear to be calm and at ease. It has a "family" feel to it. I have already recommended the home to friends looking for a place for a parent.

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Review from Dudley S (Resident) assisted by family/friend published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The chef served up a fabulous 3 course Sunday lunch for Father's day to which my partner was able to join me. We were treated as well as in any 5-star restaurant. It was a very special occasion and we are now looking forward to the candlelight dinner in July and family barbecue and garden party in August

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Review from Sue C (Partner of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had great difficulty finding a suitable home for my partner on leaving the neuro-disability hospital, but I fell in love with Coppice Lea as soon as I set foot inside the front door, as did my partner when he visited it. On reading that the founders of Caring Homes Group opened their first care home
in my hometown, in the street where I wet to school, I felt it was a good omen. And so it has proved to be because my partner is very happy and has settled very quickly into his new surroundings.

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Review from Linda M (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very nice and lovely gardens with a path to push wheelchairs which is very safe. The staff are always on hand to help and nothing is too much trouble.

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Review from Jacky D (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Coppice Lea for end of life care. The staff were very professional and friendly. My friend was made very comfortable for her last week of her life. I would highly recommend Coppice Lea to everyone for the elderly and end of life care, my friend was only 51 years old.

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Review from Dorothy F (Sister-in-law of Resident) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was visiting recently and staff were moving residents to their rooms. I was really impressed with a healthcare assistant. The resident had dementia, but before the assistant moved him, he got to his level and spoke to him and told him exactly what he was going to do. He was speaking to him all the
time he was putting him on the hoist.


All staff are friendly and look after residents well.


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Review from Margaret M (Resident) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have only been here six weeks. So far the care has been very good. Lovely atmosphere - all the staff are friendly. Nothing is too much trouble. Good food.

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Review from Terri C (Daughter of Resident) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Coppice Lea for nearly 4 years and although she has deteriorated with dementia, she has always been cared for and loved every day.


January has been a difficult month but through it all the staff and management have been exceptional for both my mother and me.


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Review from Frederick S (Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy to be at coppice. Very homely and caring staff. Better than my home.

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Review from John B (Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, like home.

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Review from Jayne B (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and the staff enough for their professionalism, friendliness, approachability, dedication and hard work. I know my mum is in good hands!


I feel there is one specific improvement needed regarding the living areas which would greatly enhance the already excellent work

done by the staff ie. Removal of carpet throughout the home, particularly in the resident's rooms.

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Review from Patricia C (Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, no problems.
I have a lovely room with a nice view.
I like the people here. Good company. I like the food.
The carers are very good. I like the jokes we have together.

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Review from Alan B (Son of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have put "Good" for most of the options below there have been times when some have dropped below that but equally sometimes things have been excellent. Individual members of staff in particular have been outstanding and to see so many at Dad's funeral and that they were genuinely upset at
his passing, not just representing the Home, was very touching. He had very much become part of the community.

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Review from Stanley B (Resident) assisted by family/friend published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy to be here at Coppice Lea. The staff are kind, always there for me when I need anything.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Coppice Lea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Coppice Lea is calculated as follows: ( (310 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 386 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lea is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Shelley Macdonald

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”