Open visiting policy at Coxhill Manor, helps residents and loved ones share visits at the times most convenient for them.
Coxhill Manor Nursing and Residential Home has a Review Score of 9.8 (9.830) out of 10, based on 19 reviews in the last 2 years. Over all time Coxhill Manor Nursing and Residential Home has 55 reviews.
Review from D O (Son of Resident) published on 3 November 2022
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Reply from Home Manager at Coxhill Manor Nursing and Residential Home
We are so pleased to read your wonderful comments about the care your dad receives at Coxhill Manor Nursing Home. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from J A (Friend of Resident) published on 7 September 2022
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Reply from Home Manager, Home Manager at Coxhill Manor Nursing and Residential Home
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from E P (Daughter of Resident) published on 4 August 2022
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Reply from Home Manager, Home Manager at Coxhill Manor Nursing and Residential Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Coxhill Manor and is enjoying the extensive activities programme on offer to our residents. I will pass on your kind comments to the whole team.
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Review from Janis G (Daughter of Resident) published on 19 April 2022
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Reply from Home Manager at Coxhill Manor Nursing and Residential Home
We are so pleased to read your wonderful comments about the care your mother received; the team were thrilled with your feedback as we strive for personalised-centred care for all our lovely residents. It pleases us to know that the visits she receives from our activities team and her outlook into the garden from her room brings her joy.
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Review from C N (Daughter of Resident) published on 19 April 2022
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Reply from Home Manager at Coxhill Manor Nursing and Residential Home
Thank you for your kind words and recognition of the team at Coxhill Manor. We are so pleased you had established a very good relationship with the team and that your dad had some tranquillity in his final days. Your comments will be passed on to them.
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Review from E S (Daughter-in-law of Resident) published on 19 April 2022
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Reply from Home Manager at Coxhill Manor Nursing and Residential Home
Thank you for taking the time to leave us such a fantastic review! We do try to make each resident feel special on their birthday, as it is a special day for them. Nothing will stop us from delivering outstanding care for our residents at Coxhill Manor and I will pass on your kind comments to the whole team.
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Review from Jane B (Daughter of Resident) published on 19 November 2021
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Review from Isobel S (Daughter of Resident) published on 19 November 2021
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Review from David E (Son of Resident) published on 12 November 2021
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Review from Robert M (Son of Resident) published on 2 November 2021
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Review from Ann W (Respite Resident) published on 1 October 2021
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Review from Susan B (Wife of Resident) published on 23 September 2021
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Review from Kim H (Daughter of Resident) published on 14 June 2021
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Review from Susan G (Daughter of Resident) published on 14 June 2021
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Review from David O (Son of Resident) published on 8 June 2021
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Review from Amanda K (Daughter of Resident) published on 8 June 2021
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Review from J S (Daughter of Resident) published on 29 October 2019
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Review from S M (Son of Resident) published on 18 October 2019
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Review from Sue G (Daughter of Resident) published on 8 February 2019
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Review from Sally R (Daughter of Resident) published on 20 September 2018
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The Review Score of 9.8 (9.830) out of 10 for Coxhill Manor Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.830 for Coxhill Manor Nursing and Residential Home is calculated as follows: ( (189 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 224 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Coxhill Manor Nursing and Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2019
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Job Title: Home Manager
Joined: 2021
As a Home Manager of Coxhill Manor, I am proud to lead an enthusiastic and compassionate team, who are passionate about what they do and dedicated to providing excellent care to our residents.
I feel fortunate to work alongside such caring and skilled individuals who strive to care for the residents with the love and kindness we would expect from our own families.
I have gained over 11 years of experience working within health care, starting my journey in healthcare as a care assistant. As my experience developed, I had opportunities to progress to work as a team leader, care manager, deputy and home manager.
I hold a Master's in Nursing and Healthcare and qualification in health and social care.
I am passionate about well-being and happiness for all our residents and staff. As a home manager, I lead by example to promote a highly motivated team and deliver person-centred care to our residents.
I firmly believe that every resident should be involved in all decisions relating to their own and should have as many opportunities as possible to live life as actively and independently as they choose.
Job Title: Receptionist
I have an in-depth knowledge of the running of Coxhill Manor, starting here in 2014 and working within several areas of the home. I keep the home organised and on track with whatever the day brings and put the residents first with everything we do.
Job Title: Regional Activities Co-ordinator
I am passionate about getting to know each resident and their family, so activities are person-centred. There is nothing more satisfying than seeing a resident engage and enjoy an activity you host, no matter what their ability.