Kings Lodge

Nutfield Park, Kings Cross Lane, South Nutfield, Redhill RH1 5PA
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9.8 31 Reviews
  • Kings Lodge, Redhill
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Care Provided by Kings Lodge

  • Primary Care Categories
  • Eating Disorders
  • No Medical Intervention
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Alum Care Ltd
  • Person in charge
  • Monica Buruiana (Registered manager)
  • Admission Criteria
    • All aspects of disability
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is free on-site parking


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Kings Lodge Reviews (31)

Total of 31, showing 21-31
9.8

Kings Lodge has a Review Score of 9.8 (9.750) out of 10, based on 20 reviews in the last 2 years. Over all time Kings Lodge has 31 reviews.

Overall Experience

  • 22
  • 9
  • 0
  • 0
  • 0

Date Published

31
3
9
20
11

Review from Pam M (Mother of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Lodge has always given their very best care and support to my relative. He always says King's Lodge is the best care home he has been in. They go above and beyond to make sure his needs are met. We can't thank them enough.

Reply from Victoria Oladosu, Manager at Kings Lodge

Thank you for your lovely review, we always strive to provide excellent care at Kings Lodge.


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Review from S D (Mother of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service, the staff do their best.
Would highly recommend to anyone.
Always a cheerful approach from staff, also professional and caring.
All amenities are available and a good-sized garden to sit in.
Overall a pleasant place.

Reply from Victoria Oladosu, Manager at Kings Lodge

Thank you for taking the time to review our care home. We remain committed to continually improving our services for our residents.


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Review from Joanne M (Sister of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at King's Lodge for 6 months following an accident in which he suffered catastrophic brain injuries. King's Lodge has proven to be a peaceful, caring and nurturing environment for him and I am so grateful to all of the staff. It is clear that the staff have become like
family to my brother and he is very fond of them.
I live in Northern Ireland so can only visit occasionally but when I do, the staff are so kind and accommodating. Meals for visitors are available for a small fee, which is great when you've just come off the plane and means I can spend more time with my brother. Now that he can feed himself we sit and have lunch together and life feels almost normal.
The home runs a wonderful social media page with regular updates on the many activities for the residents and their families, and the fabulous catering at these events.
It has a beautiful garden and fish pond which provides a lovely setting for fair weather visits.
Thank you so much to everyone.

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Review from Sherene R (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thanks to everyone at Kings Lodge for making my mothers time (4 years) there enjoyable. As a family, we cannot express how thankful we are to the entire team for all the care and support they provided to her. A huge thank you to the physio team who worked with her to regain her mobility we are
forever grateful. If not for you, I’m am not sure if my mum would now be in independent living - she is so excited for her new journey in life in her own flat, but she is also sad at saying farewell to everyone at Kings Lodge who have become like an extended family to her.
Wishing you all the best, and I am sure that you will continue to provide an excellent service.

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Review from M R (Mother of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much improved over the last 6 months.

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Review from Alison B (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things have greatly improved at Kings Lodge in the last few months, with the new manager and more staff. All the staff, carers and nurses are very caring and helpful. I am very happy my son is looked after very well.

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Review from Nick K (Respite Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care received at Kings Lodge. This nursing home is great.

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Review from Ann S (Friend of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are always friendly and welcoming. The standard of care is excellent and the activities are stimulating and interesting. The food is presented well and my friend is happy.

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Review from K W (Husband of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the last 6 months, this home has improved beyond recognition, there are more permanent staff and agency has dwindled to a very low number, all the staff are a lot happier and this transmits to the residents. The changed management is 100% better and the open door policy has completely changed the
home. Lastly, the activities department is excellent, there is no reason for any resident to be bored.

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Review from Margaret W (Wife of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely satisfied with all aspects of care and rehabilitation given to my husband. Staff treat him and myself with respect and are most friendly at all times. Recent months new management have been instilled which has made for an even better atmosphere with staff, residents and families involved with
everything.

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Review from Isabel C (Partner of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care provided.
My partner is happy with the staff, the entertainment, his bedroom and the outdoor area.
I have peace of mind as I know my partner is being well looked after and I can concentrate on bringing up our sons.
I am very pleased with the new management
of Kings Lodge.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Kings Lodge is calculated as follows: ( (178 Excellents x 5) + (57 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 236 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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