Cranmer Court

Old Farleigh Road, Farleigh Common, Warlingham CR6 9PE
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9.6 75 Reviews
  • Cranmer Court, Warlingham
Cranmer Court is a beautiful purpose-built care home offering residential, nursing and dementia care on a permanent and short stay basis. The home is located within large and attractive landscaped gardens, easily accessible from the ground floor rooms, some of which have their own patio area. A selection of first-floor bedrooms have Juliet balconies, ensuring that residents can take in the fresh air and enjoy the gardens whenever they choose.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, it is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Dementia training allows staff at the home to highlight the importance of meaningful activities and a stimulating environment for people living with dementia, whilst also meeting all residents' care needs.

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Care Provided by Cranmer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Norah Davey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Cranmer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £2,000
    • Self-Funded Nursing Dementia Care from £2,000
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,998
  • (these prices are only a guideline, please contact Cranmer Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cranmer Court Reviews (75)

Total of 75, showing 1-20
9.6

Cranmer Court has a Review Score of 9.6 (9.592) out of 10, based on 27 reviews in the last 2 years. Over all time Cranmer Court has 75 reviews.

Overall Experience

  • 62
  • 10
  • 1
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Date Published

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Review from Raymond F (Husband of Resident) assisted by family/friend published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's quite amazing to all what the Cranmer Court have achieved since its opening. Care support always on hand in any emergency and the help residents get is always given with dignity and respect. All staff including support staff ie hairdressers, chiropody and physios, management are excellent - they
will always be there for you and help make decisions regarding your relative. Rooms are fully furnished with TV security and there are emergency buttons to the main office. Facilities are a real bonus - the care home is set in its own grounds with large rambling areas, with adequate parking and disabled bays. Residents have the pleasure of beautiful gardens, well maintained, herbaceous borders, lawns and hanging baskets. Drinks on tap 24/7 in corridors. Many choices of food on the menu - samples are brought to the resident if there is any doubt. You have games, music rooms, outdoor functions throughout the summer. Resident meetings 4x a year with family. Security I cannot faul. Value for money a big yes. I should like to add that because I am disabled I have been able to use my mobility scooter in the home because of its open plan.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you, Raymond, for your kind words and recognition of the team at Cranmer Court. We're delighted to hear that your wife received such great care, and it's wonderful to know that you felt supported here. We are really sorry for your loss, and we hope we made her stay as peaceful as possible. I will pass on your kind comments to the whole team.


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Review from C A (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We initially chose Cranmer Court for 2 weeks convalescent care for my Mum but she actually stayed for 3 months.
We found the all the staff to be kind & caring towards, not only my Mum but the whole family.
Activities were plentiful, varied and at times great fun. I also liked the open door policy,
which allows family to come and go
at whatever times suited them best. we also had a large family gathering in the upstairs private lounge which was easily
arranged and supported by the staff, the nurses even came and found us at medication times.
I would not hesitate to recommend Cranmer Court, the manager and her whole team are wonderful.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you, for your kind words and recognition of the team at Cranmer Court. We're delighted to hear that your mum received such great care during her stay and that you and your family felt supported. I will pass on your wonderful comments to the team who will be delighted to hear your feedback.


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Review from S G (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We looked at several care homes before choosing Cranmer Court and liked it from the start. It's an attractive building set in lovely grounds and maintained well. Staff were always friendly, with a lot of them working there for several years, which I think speaks volumes. My mother in law was at Cranmer
for about seventeen months. The staff always treated her with dignity and respect, knew her likes and dislikes well and were up to date with her changing care needs.
The nursing staff were excellent. After a week long stay in hospital, we were extremely pleased for her to return to Cranmer where we knew, without any fear of worry, she would be cared for to a high standard. Although my mother in law didn't attend many of the activities, there was always a varied choice on offer. Obviously there was the odd issue now and again, but anything raised was satisfactorily addressed. I feel certain I am only able to write highly of Cranmer Court due it being led by an excellent manager.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that your mother-in-law received such great care during her time at Cranmer Court. Thank you for your recognition of the team, the care and services we deliver as a team to our residents and their loved ones are extremely important to us. We are really sorry for your loss and would like to pass on our sincere condolences to you and your family.


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Review from Adriano D (Son of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing a care home for a beloved parent or relative is always a daunting process, and our family dedicated a lot of time to exploring various options. From the moment we visited Cranmer Court, we felt a sense of reassurance that it was the perfect fit for our mother's needs. She settled in quickly,
and her room was comfortable. The staff were exceptional; always attentive and ready to assist, ensuring our mother's comfort and well-being.
A special mention must go to the manager. Her wealth of experience and compassionate approach provided our family with the peace of mind we needed during this transition. We truly believe we made the right choice with Cranmer Court, and for that, we are incredibly grateful.

Reply from Home Manager, Home Manager at Cranmer Court

On behalf of the Cranmer Court team, we would like to thank you for your positive feedback. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.


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Review from J R (Resident) assisted by family/friend published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Immediate impression good. Staff very kind and helpful. Staff/residents meetings are useful to ensure expectations are discussed, and where necessary services reviewed and revised. Nursing staff do an excellent job and are very approachable. The home provides a variety of activities which are well attended.
Catering and laundry are very good.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you're receiving such great care at Cranmer Court. I will pass on your kind comments to the whole team.


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Review from Anthony E (Resident) assisted by family/friend published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and friendly staff.

Reply from Home Manager, Home Manager at Cranmer Court

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from J C (Husband of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Given the problem of the care industry and the size and variety of the challenges it faces, I feel the management at Cranmer Court does an outstanding job! In her 17th and 18th year with Parkinsons, and serveral years with 'mixed dementia', it could never be easy for my beloved wife, but she was always
treated with dignity. I tried to spend time with her every day and received equal consideration. It is a lovely building in beautiful gardens, with some dedicated nurses and carers. Occasionally, care levels can fall - especially over weekends - possibly due to staff shortages.

Reply from Norah Davey, Home Manager at Cranmer Court

Thank you for your kind words and recognition of the team at Cranmer Court, the care, services and support we deliver as a team is extremely important to us. We are really sorry for your loss and we hope we made your wife's stay with us as comfortable as possible. Your comments will be passed on to the team.


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Review from P F (Daughter-in-law of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Cranmer Court for 11 months. She was very happy with her new surroundings, her room was comfortable and cosy and she could not have been better cared for by the staff, always on hand at the press of a button. Particular praise goes to the manager, who was compassionate
to the family when we were searching for a home for her, that, together with the atmosphere, decor and beautiful surroundings cinched it for us. She was always available if we had any concerns.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for your kind words and recognition of the team at Cranmer Court. The care, services, and support we deliver as a team is extremely important to us. We are really sorry for your loss and we hope we made your mother-in-law's stay as peaceful as possible. Your wonderful comments will be passed on to the team.


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Review from J B (Niece of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was looked after beautifully at Cranmer Court. He was discharged from hospital, and received kindness and care in a lovely setting. He was only at Cranmer Court for a short time but it was a kind and compassionate, peaceful convalescence for him. God bless.

Reply from Norah Davey, Home Manager at Cranmer Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle received such great care at Cranmer Court and will pass on your kind comments to the whole team.


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Review from A S (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into the home in early March 2024. The staff here have been amazing. They understand that this is not only a place where they work, but more importantly, this is the home of the residents. Unfortunately, my Father died this month. The staff were so caring of both my Father in his last
few days, and also of us as a family. They have continued to support us as we support our Mother.
It isn't just the care staff and nurses who care for the residents, it's all the staff. They know all the residents and many of their families. Thank you!

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for your kind words and recognition of the team at Cranmer Court, especially at this sad time for you. The care, services, and support we deliver as a team are extremely important to us and we will always care from the heart. Your feedback will be shared with the team, thank you.


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Review from M B (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very difficult to entrust a loved one to the care of others. I felt generally my mother was well looked after but at weekends it seemed the center was less well staffed. A few items of clothing seem to have got lost and a battery-operated shaver. It would have been nice if the activities staff
spent a little more time just being with her, as a company. It was a real pity mum couldn't talk and people couldn't get to know about her life and her personality, how lovely she was. Sometimes we felt more time, care and gentle persuasion with feeding would have been good.

Reply from Home Manager, Home Manager at Cranmer Court

Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Review from T B (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was at Cranmer Court for two weeks respite, whilst Mum was in hospital. Right from day one he was welcomed by every person he had contact with warmth and a reassuring smile.
The care he received has been amazing and he has regained his spirit and sense of humour. We will be sad to leave
but if circumstances change, we would love Dad to return. A heartfelt thank you to each and every one of you, but special mention to a member of staff in particular - you are a joy.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us such a fantastic review! Nothing will stop us from delivering outstanding care for our residents at Cranmer Court. The team joins me in thanking you for your positive comments, so pleased to hear about your Father and we look forward to seeing you all again in the future, if circumstances change.


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Review from Charlotte M (Granddaughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for your help in getting our nan into respite care so quickly. During such a stressful time Cranmer Court arranged the room within a few hours and made the transition from hospital a lot easier for us. It really helped with our nan's recovery and knowing she was getting around-the-clock
care from such a lovely team was a huge relief. Highly recommended!

Reply from Home Manager, Home Manager at Cranmer Court

Many thanks Charlotte for your review and for your kind words, we are glad we could help your nan, you and your family when it was needed. Your feedback will be shared with the team who will be delighted to read it.


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Review from Jane C (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having seen many care homes, this one stood out for us in the friendliness of all the staff and the very high quality of the entire building and grounds. We put Mum in there in January and have been blown away by the standard of care and friendliness of all the staff. They constantly engage with their
residents on first-name terms and win their trust very quickly. They arrange daily activities so that even if they don’t want to join in they have a laugh and joke with them and keep them entertained. Very impressed with the dining room, which looks like a lovely restaurant and taking to there for their meals encourages them to eat. Cannot rate this home and staff highly enough.

Reply from Home Manager, Home Manager at Cranmer Court

Many thanks for taking the time to leave us a review and for your lovely comments about our home, the care your mum received and the team at Cranmer Court. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from Patricia V (Next of Kin) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, family atmosphere, especially the nursing care. Expensive but what price peace of mind. Food could improve. The Care Manager is exceptional.

Reply from Home Manager, Home Manager at Cranmer Court

Thanks Patricia for taking the time to leave us a review and for your kind words about the care and manager at Cranmer Court. Nothing is more important to us than providing the highest quality care and support to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on all your feedback to the team.


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Review from Valerie L (Wife of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally thrilled that Cranmer Court have invited my husband to be a member of the family. A happy, caring, professional home from home. Staff are all so helpful. My husband is lucky.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you Valerie for taking the time to leave us a review and for your lovely comments about our home and recognition of the team. It is wonderful to hear your husband is feeling part of the Cranmer Court family. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Carole S (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for our Mum to be looked after any better by every single mother of staff, they are all amazing.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you Carole for taking the time to leave us a review and for your lovely comments about our team at Cranmer Court. Your feedback will be shared with the team.


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Review from Ruth C (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father chose Cranmer Court himself for his end of life care, following his terminal diagnosis earlier this year. This proved to be an excellent decision as he was very well looked after right up to the end of his life. The staff were exceptional. In the last few weeks of his life, he was at pains
to reassure us (on numerous occasions) how kind and caring the staff were with him; from the entertainment staff popping in for a quick chat, the kitchen making food not on the menu to tempt him to eat, to the professional medical care from the nursing staff and the carers encouragement and assistance with personal care. My sister and I would not hesitate to recommend Cranmer Court to anyone seeking a care home to look after them or their loved ones.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you Ruth for taking the time to leave us a review and for your lovely comments and recognition of the team at Cranmer Court. We are really sorry for your loss, the care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Sally E (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Cranmer Court for 18 months following a severe stroke. The care there was excellent.
Once she settled in we all agreed that she was able to receive better care there than at home. The facilities were a very high standard and easier to use, allowing her more dignity. Her
room was spacious and light with a beautiful view.
She enjoyed the food, company and activities which gave an interest and richness to life that she couldn't access at home. She loved the musical events and, even with severe disabilities, got a lot of fun and satisfaction from the exercise sessions and different groups.
The home was very accommodating and helpful to visitors, hairdresser and physiotherapist.
The staff were very friendly and became her friends.
We are really glad that she was able to move there and have the security of a safe, caring and comfortable environment.
I would like to thank the staff for giving her the care and quality of life that she experienced there.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us a review and for your lovely comments about the care your mother received at Cranmer Court. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Susie M (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Out of all the care and nursing homes I looked at for my mother, I came away from Cranmer Court knowing ‘this was the one’. It is spacious, airy, welcoming and in a lovely setting. I can’t speak highly enough of the manager, who I found to be kind, caring and supportive - this permeates through her
team. Every member of staff I encountered I found to be empathetic and super helpful. Each time I visited I felt incredibly grateful and relieved that my mother was there.

Reply from Home Manager, Home Manager at Cranmer Court

We would like to thank you for your words of kindness, which are very much appreciated. We strive for personalised-centred care for all those living in our community at Cranmer Court and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Cranmer Court is calculated as follows: ( (232 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 321 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people. Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.


As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.


Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.


Aneita & Cherelle

Aneita & Cherelle Edwards & Atkinson

Job Title: Senior Registered Nurses

Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.


Frequently Asked Questions about Cranmer Court

What types of Care is Cranmer Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cranmer Court provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cranmer Court have?

There are 62 Single Rooms.

What are the Facilities & Services at Cranmer Court?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cranmer Court to the centre of Warlingham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.