Right from day one he was welcomed by every person he had contact with warmth and a reassuring smile
T B (Daughter of Resident)
The care he received has been amazing and he has regained his spirit and sense of humour.
T B (Daughter of Resident)
knowing she was getting around-the-clock care from such a lovely team was a huge relief.
Charlotte M (Granddaughter of Resident)
Cranmer Court has a Review Score of 9.6 (9.628) out of 10, based on 30 reviews in the last 2 years. Over all time Cranmer Court has 78 reviews.
Review from O G (Relative of Resident) published on 9 April 2025
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I cannot recommend Cranmer Court highly enough. They looked after my aunt with kindness and gentleness and I have never had any concerns for her welfare. Staff are professional and make good relationships with residents. Medical concerns are dealt with quickly and care is increased as and when needed. My aunt has been very impressed with the food, and it gives her something lovely to look forward to each day. We held a 100th Birthday party for her at the home and the catering for this, and a family tea party was excellent. Everything was done to make her birthday really special. Staff know residents well and communication with family is very good. The setting is gorgeous and the car parking easy and sufficient. The weekly in-house hairdresser's gives many of the women, especially, a real self esteem boost. All the staff are lovely from the laundry ladies to the manager and the home always looks immaculate. The staff were incredibly kind to myself and my husband on the day she died.
Reply from Home Manager, Home Manager at Cranmer Court
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that both your mother and aunt received such great care at Cranmer Court. We're committed to creating a welcoming and warm environment for residents and their loved ones, so it's wonderful to know that it felt like home for all of you. It's also great to hear that they enjoyed the food and activities and that your aunt's birthday celebration was truly memorable. We hope we made both of their stays as comfortable as possible and would like to pass on our sincere condolences to you and your family.
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Review from Martin A (Son of Resident) published on 8 April 2025
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother received such great care at Cranmer Court and that the peaceful atmosphere, beautiful gardens, and dedication of our team made such a difference. It's also wonderful to know that you felt well-supported and kept informed by our dedicated team. We are truly sorry for your loss and hope we made your mother's stay as peaceful as possible. I will be sure to pass on your kind comments to the whole team.
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Review from Claire K (Daughter of Resident) published on 27 March 2025
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for your lovely comments! We're happy to hear that your dad received such great care and felt so comfortable at Cranmer Court. The team works hard to deliver high standards of quality care at all times, so thank you for your recognition. We are really sorry for your loss, and we hope we made your dad's stay as peaceful as possible. Your comments will be passed on to the team.
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Review from Raymond F (Husband of Resident) assisted by family/friend published on 10 March 2025
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you, Raymond, for your kind words and recognition of the team at Cranmer Court. We're delighted to hear that your wife received such great care, and it's wonderful to know that you felt supported here. We are really sorry for your loss, and we hope we made her stay as peaceful as possible. I will pass on your kind comments to the whole team.
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Review from C A (Daughter of Resident) published on 6 March 2025
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you, for your kind words and recognition of the team at Cranmer Court. We're delighted to hear that your mum received such great care during her stay and that you and your family felt supported. I will pass on your wonderful comments to the team who will be delighted to hear your feedback.
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Review from S G (Daughter-in-law of Resident) published on 30 January 2025
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that your mother-in-law received such great care during her time at Cranmer Court. Thank you for your recognition of the team, the care and services we deliver as a team to our residents and their loved ones are extremely important to us. We are really sorry for your loss and would like to pass on our sincere condolences to you and your family.
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Review from Adriano D (Son of Resident) published on 25 November 2024
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Reply from Home Manager, Home Manager at Cranmer Court
On behalf of the Cranmer Court team, we would like to thank you for your positive feedback. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.
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Review from J R (Resident) assisted by family/friend published on 21 November 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you're receiving such great care at Cranmer Court. I will pass on your kind comments to the whole team.
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Review from Anthony E (Resident) assisted by family/friend published on 19 November 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from J C (Husband of Resident) published on 4 November 2024
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Reply from Norah Davey, Home Manager at Cranmer Court
Thank you for your kind words and recognition of the team at Cranmer Court, the care, services and support we deliver as a team is extremely important to us. We are really sorry for your loss and we hope we made your wife's stay with us as comfortable as possible. Your comments will be passed on to the team.
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Review from P F (Daughter-in-law of Resident) published on 28 October 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for your kind words and recognition of the team at Cranmer Court. The care, services, and support we deliver as a team is extremely important to us. We are really sorry for your loss and we hope we made your mother-in-law's stay as peaceful as possible. Your wonderful comments will be passed on to the team.
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Review from J B (Niece of Resident) published on 26 September 2024
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Reply from Norah Davey, Home Manager at Cranmer Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle received such great care at Cranmer Court and will pass on your kind comments to the whole team.
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Review from A S (Daughter of Resident) published on 17 June 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for your kind words and recognition of the team at Cranmer Court, especially at this sad time for you. The care, services, and support we deliver as a team are extremely important to us and we will always care from the heart. Your feedback will be shared with the team, thank you.
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Review from M B (Daughter of Resident) published on 13 June 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from T B (Daughter of Resident) published on 11 June 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you for taking the time to leave us such a fantastic review! Nothing will stop us from delivering outstanding care for our residents at Cranmer Court. The team joins me in thanking you for your positive comments, so pleased to hear about your Father and we look forward to seeing you all again in the future, if circumstances change.
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Review from Charlotte M (Granddaughter of Resident) published on 20 May 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Many thanks Charlotte for your review and for your kind words, we are glad we could help your nan, you and your family when it was needed. Your feedback will be shared with the team who will be delighted to read it.
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Review from Jane C (Daughter of Resident) published on 13 March 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Many thanks for taking the time to leave us a review and for your lovely comments about our home, the care your mum received and the team at Cranmer Court. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from Patricia V (Next of Kin) published on 8 March 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Thanks Patricia for taking the time to leave us a review and for your kind words about the care and manager at Cranmer Court. Nothing is more important to us than providing the highest quality care and support to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on all your feedback to the team.
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Review from Valerie L (Wife of Resident) published on 21 February 2024
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you Valerie for taking the time to leave us a review and for your lovely comments about our home and recognition of the team. It is wonderful to hear your husband is feeling part of the Cranmer Court family. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Carole S (Daughter of Resident) published on 13 December 2023
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Reply from Home Manager, Home Manager at Cranmer Court
Thank you Carole for taking the time to leave us a review and for your lovely comments about our team at Cranmer Court. Your feedback will be shared with the team.
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The Review Score of 9.6 (9.628) out of 10 for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.628 for Cranmer Court is calculated as follows: ( (265 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 355 Ratings = 4.628
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cranmer Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 May 2022
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Job Title: Home Manager
Joined: 2008
Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people. Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.
As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.
Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.
Job Title: Senior Registered Nurses
Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.