Cranmer Court

Old Farleigh Road, Farleigh Common, Warlingham CR6 9PE
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9.6 75 Reviews
  • Cranmer Court, Warlingham
Cranmer Court is a beautiful purpose-built care home offering residential, nursing and dementia care on a permanent and short stay basis. The home is located within large and attractive landscaped gardens, easily accessible from the ground floor rooms, some of which have their own patio area. A selection of first-floor bedrooms have Juliet balconies, ensuring that residents can take in the fresh air and enjoy the gardens whenever they choose.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, it is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Dementia training allows staff at the home to highlight the importance of meaningful activities and a stimulating environment for people living with dementia, whilst also meeting all residents' care needs.

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Care Provided by Cranmer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Norah Davey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Cranmer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £2,000
    • Self-Funded Nursing Dementia Care from £2,000
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,998
  • (these prices are only a guideline, please contact Cranmer Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cranmer Court Reviews (75)

Total of 75, showing 21-40
9.6

Cranmer Court has a Review Score of 9.6 (9.592) out of 10, based on 27 reviews in the last 2 years. Over all time Cranmer Court has 75 reviews.

Overall Experience

  • 62
  • 10
  • 1
  • 1
  • 1

Date Published

75
9
13
27
48

Review from Christopher C (Respite Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is very good for its purpose, with the bedrooms large enough without being overlarge. The grounds and view beyond I can only describe as 'stunning'. I couldn't wish for better. For me, this can lift my mood considerably. Regarding meal times, I don't understand why lunch, the main meal
of the day, requires us to be seated at 12:30, when the main course regularly arrived at the upstairs dining room at 13:00/13:15. Although, the starter was always available at 12:30. I was very impressed that all the staff knew my first name, that always gives a good impression. I had a slight issue with the timing of the medication, but being an 'early to bed and early riser coupled with being at the end of the corridor didn't help. But, overall my stay has been first-class.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us a review about your respite stay with us and for your kind words about our home and the team at Cranmer Court. It is lovely to hear you liked your room and the wonderful views from our home. All your feedback will be shared with the team.


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Review from Jan C (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Crammer Cour since the beginning of June and has settled in extremely well. She is a very sociable person and loves all the staff and they love her too.

Reply from Home Manager at Cranmer Court

Thank you for taking the time to leave us a review, it is lovely to hear your mum is settling in at Cranmer Court. Your feedback will be shared with the team.


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Review from Mike K (Son of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home that will provide a professional and caring service is obviously the goal, but in our experience the lovely team at Cranmer Court go above and beyond. There is a real human touch and real empathy for the residents.
The home itself is well designed and kept spotlessly clean. It’s
situated in a lovely spot on Farley Common with a beautiful garden that provides a peaceful and restful space.
Families are welcomed and encouraged. The residents are able to make the rooms their own, many of them with views over the well kept garden.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. We are blessed with a beautiful location and are really glad our community is able to take full advantage of this. Your feedback will be passed on to the team.


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Review from George W (Grandson of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. The service is outstanding. Everyone works super hard to make sure the patients are feeling safe and secure. The food is brilliant, great chef. Have nothing bad to say about the place. The location is really pleasant as well.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear your comments on your experience of Cranmer Court and these kind comments will be passed on to the whole team.


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Review from Dennis W (Respite Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I experienced a good stay with adequate attention from nurses and carers. Some morning breakfast was a bit slow but no problem. I can't think of anything you can improve upon. Keep up the good work!

Reply from Home Manager, Home Manager at Cranmer Court

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.


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Review from C R (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly we had to ask my parents to spend 2 weeks respite care at Cranmer Court in November 2022 - for different reasons, neither remained there for 2 weeks and my heart still aches for them. Please ask lots of questions and inspect the rooms and facilities thoroughly before you place your loved ones
there.

Reply from Home Manager at Cranmer Court, Home Manager at Cranmer Court

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your parents' care. We take comments such as this extremely seriously and understand you are in direct conversation with a member of our senior leadership team who will work with you to resolve this matter.


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Review from Michael F (Husband of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always recommend Cranmer Court Care Home to anyone needing care because it is simply the best I know (and I have known many).
Nobody wishes to leave their home but if I needed to I would go to Cranmer Court without hesitation.
Looking after people is a difficult occupation and the folk at Cranmer
Court do all that they can.
Above all, they will always tell you the truth and try to do what they can to assist.
I would add that I am in no way associated with this company other than as a satisfied user over many years.

Reply from Home Manager at Cranmer Court

Michael, thank you for taking the time to leave us such a fantastic review. We're happy to hear that your experience of Cranmer Court has been such a positive one and that your loved one received such great care with us. I will pass on your kind comments to the whole team.


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Review from Alexandra S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, my mum was at Cranmer Court, she received the best care I could ever wish for. The staff all treated her with love, respect and dignity. I was frequently kept up to date by her doctor and advised beforehand should they be changing or adding to her medication. Reception was always
welcoming and helpful when visiting or when telephoning in. Five stars awarded to the chef for the wonderful food he presented day after day. Equally, my father and I were treated thoughtfully with offers of tea, coffee and delicious home-baked cake on our visits. I would highly recommend Cranmer Court to anyone looking for a caring home for their loved one.

Reply from Home Manager at Cranmer Court

Alexandra, thank you very much for your kind words regarding our home and staff, who work hard to deliver high standards of quality care at all times. The services we deliver as a team at Cranmer Court to our residents and families are extremely important to us. The team join me in thanking you for your positive comments.


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Review from Jane P (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident here for over two years. The care she received was excellent.
Cranmer Court Care Home is well run. The manager is lovely, all the staff and carers are hard-working, friendly and treated our mum with love and respect. The food is top-class and they have a wonderful garden.
Would definitely recommend this care home.

Reply from Home Manager at Cranmer Court

Jane, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Cranmer Court and enjoys the food and outside space we have to offer. I will pass on your kind comments to the whole team.


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Review from Anita H (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent the last four and a half years in the care of the wonderful staff at Cranmer Court Care Home, we could not have expected any more from the manager and staff for the outstanding care they gave to our mum. When she finally passed away in October, we could see how much Mum was loved by the
staff there. During her time there, she was extremely well looked after, not only from a care or nursing aspect but had good food, entertainment and wonderful celebration days. The staff were always vigilant and if there were any changes with regard to Mum's health or well-being, a doctor was available and the team would act quickly. Mum was always clean, fresh and tidy. The home coped very well with the lockdown crisis, ensuring that Mum could have a connection with her family over a video call, although this was difficult for a dementia patient for understanding, they took the time and that's what mattered to our family. As a family, we would like to thank you all for the dedication and love you gave to our mum!

Reply from Home Manager at Cranmer Court

Thank you Anita for your very kind words and recognition of the team at Cranmer Court. The care and services we deliver as a team to our residents and families is extremely important to us and we loved having your mum as part of our family. We are really sorry for your loss. Your comments will be passed on to the team.


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Review from Hilary F (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cranmer Court, Warlingham cared for my mother for around 2 years. During that time she was well looked after and was provided with excellent food, plenty of activities, birthday parties and celebration days. The nursing staff were extremely vigilant and Mum was able to see a doctor on a
weekly basis if required. The nursing and care teams were quick to spot any changes in Mum's condition, act promptly with medication, and kept us informed of any changes in medication that mum required. The activity team worked tirelessly to entertain the residents and bring a smile to their faces. All the above were expertly and professionally overseen by the managers, whose commitment to their residents was clear to see. The team adapted professionally to the COVID situation and kept relatives updated on the situation and visiting rules. Zoom calls were introduced, which helped relatives stay in touch with their loved ones. I cannot thank everyone at Cranmer Court for their dedication.

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for taking the time to leave us such a lovely review Hilary. It was a pleasure to be able to care for your Mum during her time at Cranmer Court. I will pass on your kind comments to the whole team.


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Review from A S (Respite Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my four-week rehab stay, I felt safe and confident in my recovery. All the staff were professional, from the cleaning ladies to the chefs. Thank you for helping me through a rehab period! I feel great!

Reply from Home Manager, Home Manager at Cranmer Court

Thank you for your kind words and recognition of the team at Cranmer Court and we are pleased to hear you are feeling better. Your lovely comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Andrew R (Son of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Selecting a care home for a parent is a really difficult decision, I recently had to select a facility to manage my father's end-of-life care. Like most families, we struggled to firstly make the decision to move to nursing care and then with the dilemma of which facility to select.
I can honestly
say that by selecting Cranmer Court Care Home our fears and doubts never surfaced again after we made this decision to help us manage a very emotional time in our family.
The manager runs an extremely efficient operation and from the moment we selected Cranmer everything was handled with a white-glove service that I would rate five stars, she and her staff handle our needs with respect and exemplary care.
All the staff provided a level of kindness and care for our family during this very difficult time that I truly am thankful for.

Reply from Norah Davey, Home Manager at Cranmer Court

Thank you for your lovely comments, Andrew. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your father made a difficult situation more bearable. Your feedback will be shared with the whole team.


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Review from M E (Respite Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced the highest quality of care in this nursing home during my week of respite care here. This has come from all levels of staff who have made sure all my needs have been met. The menu is varied and nutritious and adapted to my need as necessary. Assisted walks in the grounds have been
much appreciated. Cranmer Court Care Home lives up to its high reputation in this area. I would recommend to others without hesitation.

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Review from Ashley P (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Cranmer Court in December of 2019, some 4 months after the death of my father. She hadn't faced the outside world for 5 years prior to that due to extreme anxiety. She had no interest in herself or anything else and wouldn't even venture into her own garden.
Since arriving at Cranmer
my mother has undergone a transformation beyond my wildest hopes. Due to the kind, patient care of the manager and her team Mum has literally been brought back from the brink. Now she thoroughly enjoys the company of the other residents and staff, loves the environment, speaks very highly of the food and spends every second out in the garden if the sun is out. She telephones her grandchildren and the rest of the family regularly and takes an interest in world affairs and is just the Mum I knew but lost for a while.
She herself wishes she had gone there sooner and my whole family cannot speak too highly of Cranmer Court and will forever be indebted to them.

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Review from Beryl K (Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time spent here has been very restful and happy. The staff are very helpful and well organised.

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Review from John L (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a care home became a necessity for my wife, I chose Cranmer Court because of its proximity. It proved the right decision as the care standard are excellent. For Covid reasons, I stayed myself, so I know. Thank you.

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Review from James R (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time one is awake one is treated with friendly dignity, one is surprised that residents, a few cause difficulties for the staff. I am not surprised how patiently the staff deal with the few.

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Review from Jackie W (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Cranmer Court following an operation on my leg. The care I have received is excellent. The staff are caring, kind and nothing is too much trouble. The atmosphere is so friendly and I was made to feel so at home. Day and night the care assistants, nurses and all other staff are always on call.
I would recommend Cranmer Court to friends and family.

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Review from Elizabeth L (Widow Widower) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident of Cranmer Court for nearly a month's end-of-life care and needed a lot of nursing. The carers and nurses treated him at all times with the greatest care and respect, and the good humour and tenderness they showed him was very moving. It was as if he were one of their own family.
They also made me feel welcome whenever I went in to see him and were punctilious in keeping me informed of his condition and his medication.
When I told them that he liked to watch our garden birds, they promptly set a bird feeder outside his window, and they went out of their way to provide him with a bed suitable for his six-foot frame and a chair that he was less likely to topple out of. Great care was taken over his special diet and a therapist was called in to advise when his swallowing became impaired.
This is a purpose-built home with spacious communal areas and well-furnished individual rooms for residents. I thoroughly recommend it.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Cranmer Court is calculated as follows: ( (232 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 321 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Beacon Status 2014

Recipient: Cranmer Court

Date: Tuesday 14 Oct 2014 More details

Top 20 Care Homes South East England 2014

Recipient: Cranmer Court

Date: Saturday 01 Feb 2014 More details

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Meet the Team (2)

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people. Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.


As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.


Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.


Aneita & Cherelle

Aneita & Cherelle Edwards & Atkinson

Job Title: Senior Registered Nurses

Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.