Cranmer Court

Old Farleigh Road, Farleigh Common, Warlingham CR6 9PE
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9.6 75 Reviews
  • Cranmer Court, Warlingham
Cranmer Court is a beautiful purpose-built care home offering residential, nursing and dementia care on a permanent and short stay basis. The home is located within large and attractive landscaped gardens, easily accessible from the ground floor rooms, some of which have their own patio area. A selection of first-floor bedrooms have Juliet balconies, ensuring that residents can take in the fresh air and enjoy the gardens whenever they choose.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, it is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Dementia training allows staff at the home to highlight the importance of meaningful activities and a stimulating environment for people living with dementia, whilst also meeting all residents' care needs.

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Care Provided by Cranmer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Norah Davey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Cranmer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £2,000
    • Self-Funded Nursing Dementia Care from £2,000
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,998
  • (these prices are only a guideline, please contact Cranmer Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cranmer Court Reviews (75)

Total of 75, showing 41-60
9.6

Cranmer Court has a Review Score of 9.6 (9.592) out of 10, based on 27 reviews in the last 2 years. Over all time Cranmer Court has 75 reviews.

Overall Experience

  • 62
  • 10
  • 1
  • 1
  • 1

Date Published

75
9
13
27
48

Review from Caroline S (Sister of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cranmer Court cared for my brother during the last week of his life in March. He was receiving palliative care and was very poorly.
He was well looked after during these final days with the staff making him as comfortable as possible. They also helped him with final video calls to the family.

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Review from Steve J (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Cranmer Court. My mother arrived there for palliative care in June 2020. As a family, we immediately liked the home environment, nice single room and bathroom. During summer the residents could go outside in pleasant gardens. Due to my mother's condition, she had a garden room which
we could access from outside. My mother stayed for 8 months. The standard of care is high. I met many Carers, Nurses and managers during my visits. I found a high level of responsiveness to both my mother's and family's wishes. I always felt welcome by the ever-friendly receptionists and staff. Communications were really good, with regular email updates, and we as a family could call any time and would speak with nurses or managers, and during lockdown to my mother every day. Food, level of hygiene, cleanliness are all excellent. Other services are good, my mother saw a dentist, had her hair and nails done. When Mum was poorly and died, she and her family were treated with dignity and care. Thank you.

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Review from Patricia J (Daughter-in-law of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in the home for just over a year after numerous falls at home, living with us. She settled in quite quickly despite the onslaught of Covid19. At 102 years of age, she is not exactly an active resident but feels safe and secure in the home and generally gets on well with all
the staff. They are kind and caring and we hope when the weather improves and lockdown eases, we will be able to see her again on a regular basis. The food is excellent and if anything, a little too much of it! The main thing is that she is happy!

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Review from Andrew B (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy we chose Cranmer Court for my mother's residence. All the staff, carers and medical team are friendly, efficient and communicative and we can relax knowing my mother is in the right place. They have all been exemplary in this current pandemic.

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Review from Jenny C (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Cranmer for two years before she passed away this year. My mother was so happy there. She loved the staff as they were also her friends. The staff are absolutely fantastic, so kind and caring and treated my mum with dignity always. I was always kept well informed of doctor’s
visits and any medication treatments. She loved the activities provided. I was very grateful to the care my mum had for the last two years, you couldn’t get better.

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Review from Hilary S (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Cranmer Court in July 2019. We are very happy with the level of care she receives, the staffing levels within the home and the involvement of the staff with the residents. My mother hates being by herself so knowing there are always plenty of staff was very important. They offer
friendly and professional care and we are kept well informed with regular medical and well being updates.
During the covid-19 outbreak, the strong leadership provided by the manager and policies put in place by Caring Homes has effectively managed the risks and resisted pressure to accept new residents without a negative covid-19 swab. All the staff have worked tirelessly, adhering rigorously to good hygiene practices during this difficult time.
During the outbreak, I am able to speak to my mother on a mobile which the staff take to her. Cranmer are trialling a new communication system which enables staff to send safely and securely videos and photos of my mother.

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Review from Eileen B (Cousin of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The matron and staff are all excellent in the various roles. My cousin has been there since January of this year. I can say with confidence that the care, attention, support and food that she receives is all of a very high standard. Visiting was always a pleasure, although due to current restrictions
I am unable to visit at the moment, made pleasurable both by visiting family members and meeting staff. I would and do recommend Cranmer Court to any friends or family looking for a care or nursing home for them or others and will of course continue doing so.

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Review from Christopher C (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after for the past four years. The care she has and is receiving is excellent. The staff are very caring and professional. The home could not be run any better. I find it incredible, baring in mind the number of deaths in care homes due to the coronavirus, that Cramner court
has had none. I can't thank everyone involved enough.

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Review from Vicky P (Sister of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident at Cranmer Court for over a year. He has many complex health issues.
The staff have been really good at looking after him but also understanding his various physical and emotional needs so that he is kept comfortable and happy.
I would not hesitate to recommend Cranmer
Court and the brilliant staff there.

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Review from G G (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is exceptionally well run and the staff, whatever their role may be, are all devoted, in their care of all the residents. I never have any worries about my aged mother as I know she is being well looked after and is in the safest place she can be. This is particularly the case during the present
COVID-19 pandemic as all the staff have stepped up and have been magnificent in maintaining the highest level of care to all the residents. I cannot praise them highly enough.

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Review from Heather T (Respite Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been so extremely good. I have little jokes with the staff it's lovely. I shall miss them.

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Review from Joyce H (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been a very happy time. The staff gave me the best of help they could. I am very sad to leave.

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Review from Isobel M (Wife of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home in all respects.

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Review from Janice F (Wife of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all of the staff to be kind and considerate and helpful. They look after my husband extremely well. He has a variety of medical needs and I know he feels very well cared for. He settled here very quickly and that is due to the staff here.

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Review from Kate S (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Cranmer Court for 18 months. The care and kindness she has received has been exemplary. My mother and the staff have a real bond and they constantly treat her with respect and care. I would highly recommend Cranmer Court.

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Review from Victoria G (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cranmer Court is a wonderful place. They look after my father wonderfully and he is as comfortable as he can be in difficult times.
The staff are so kind and friendly.
Thank you to all.

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Review from William C (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, the home is very well run but in the rating of 'Value for Money I have not ticked a box as I have no other care homes with which I can make a comparison.

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Review from J H (Husband of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is very nice and well run. The staff are magnificent. Couldn't ask for more.

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Review from Keith B (Son-in-law of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. My Mother-in-law is very happy and well looked after. The staff are always available and we are kept regularly updated with any changes/issues etc. There is a full activity programme and the home has a good atmosphere.

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Review from Janet T (Sister of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Cranmer Court. My sister has come here for 4 weeks for 'end of life' care.


The staff are very friendly - from the cleaners right up to the matron/managers.


Your room is yours and you can make it your own with bits and pieces from home.


The level of nursing care is

to a high standard.


There are things to do every day if you want to participate.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Cranmer Court is calculated as follows: ( (232 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 321 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people. Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.


As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.


Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.


Aneita & Cherelle

Aneita & Cherelle Edwards & Atkinson

Job Title: Senior Registered Nurses

Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.