Cranmer Court

Old Farleigh Road, Farleigh Common, Warlingham CR6 9PE
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9.6 75 Reviews
  • Cranmer Court, Warlingham
Cranmer Court is a beautiful purpose-built care home offering residential, nursing and dementia care on a permanent and short stay basis. The home is located within large and attractive landscaped gardens, easily accessible from the ground floor rooms, some of which have their own patio area. A selection of first-floor bedrooms have Juliet balconies, ensuring that residents can take in the fresh air and enjoy the gardens whenever they choose.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, it is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Dementia training allows staff at the home to highlight the importance of meaningful activities and a stimulating environment for people living with dementia, whilst also meeting all residents' care needs.

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Care Provided by Cranmer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Norah Davey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Cranmer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £2,000
    • Self-Funded Nursing Dementia Care from £2,000
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,998
  • (these prices are only a guideline, please contact Cranmer Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cranmer Court Reviews (75)

Total of 75, showing 61-75
9.6

Cranmer Court has a Review Score of 9.6 (9.592) out of 10, based on 27 reviews in the last 2 years. Over all time Cranmer Court has 75 reviews.

Overall Experience

  • 62
  • 10
  • 1
  • 1
  • 1

Date Published

75
9
13
27
48

Review from Brian S (Son-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A "home" is an institution which has been beleaguered by many scandals, outrages and whitewashes over generations since the "workhouse". As lasting attorneys for a loved one, we ventured into this unknown territory with considerable trepidation, foreboding and suspicion. The panacea for all our concerns
has proved to be Cranmer Court with its modern tailor made facilities, reassuringly professional staff with a "can do" attitude and an engaging team spirit which delivers firm and friendly service. Flexible care and responsive attention within a professional and transparent framework, regularly monitored and reviewed with the full involvement of patients and relatives, has been clearly demonstrated. Comfort, safety, diet and medical care are ingrained into the DNA of the establishment and programmes for socialising and community involvement is there with no duress. It's desirable, accessible location with free car parking, regular bus services and well-maintained grounds make Cranmer court a relaxed "home from Home" which is subtly secure. When hiccups have occurred the response has been equal to a quality hotel.

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Review from M P (Wife of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home and wonderful staff.

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Review from Kathleen L (Friend of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My old friend and companion was a resident of Cranmer Court for the last week of his life. I visited him every day and so was well aware of the care and compassion shown to him and me by the friendly staff.

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Review from H B (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Cranmer Court for 15 months. All the staff we met were friendly and caring and very patient. Mum was able to join in activities when she wanted to or remain in her room if she preferred. Her room was well-equipped with an ensuite shower. Visiting times were almost unrestricted and
the whole home always looked and smelt clean. The staff knew all the residents by name and we were always made to feel welcome whenever we visited and I think Mum enjoyed living there.

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Review from J H (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received outstanding care as she approached the end of her life. The staff and management were courteous, sympathetic and caring throughout.
I am relieved that her last days were spent in a comfortable and caring place such as Cranmer Court.

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Review from Kim H (Son-in-law of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother in law has been in Cranmer Court for three weeks and in all that time one of the two lifts has been out of order.
The second lift is now also not working which means we have to try to get her down the stairs. Please spend some money and fix the lifts.
However, the staff and care have been
really good.
However, the lift situation does mean we can't always get her downstairs as the alternative would scare her.

Reply from Norah Davies, Home Manager at Cranmer Court

Thank you for taking the time to review Cranmer Court, we really appreciate your feedback. We are delighted both you and your relative have found the care and the staff at Cranmer Court to be ‘really good’ during your stay. Unfortunately we have had issues with our lifts and apologise for any inconvenience this may have caused. The faults have been dealt with and both our lifts are now in working order. If you would like to discuss any matters with our home manager her door is always open and relatives are welcome to see her at any time.


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Review from Liz H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel blessed to have found a nursing home where the staff genuinely care about the residents. The manager is hard working, hands-on, professional and friendly. The team that has been recruited is exceptional - all staff in all departments work hard, are friendly and compassionate. Relatives are made
to feel welcome 24/7.


Clean rooms, freshly laundered clothes and bedding always, service with a smile, DIY issues rectified immediately, food choice extensive, care first class, manager exceptional, concierge wonderful. First impressions amazing and we have no complaints.


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Review from Terry M (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Cranmer Court for a little over 2 years. She suffered from dementia. Throughout that time, she received wonderful care and attention from all the staff - even when she was a little difficult. In her own words "I cannot fault this place". I would have no hesitation in recommending Cranmer
Court.

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Review from Julie J (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at Cranmer Court in May 2016 after a 4 months hospitalisation due to bacterial sepsis. Although in the recovery period he was still extremely weak, requiring full nursing care to deal with his physical and emotional needs. However, the nature of his illness indicated that
it was possible that he could make a full recovery and we chose Cranmer Court as it gave us the option of continuing nursing care if he did not improve, to preparing him to leave and live independently. Cranmer Court staff excelled taking my father from a frail, vulnerable, uncooperative newcomer to gaining strength in body and mind. My father left Cranmer Court in September 2016 and has returned to a happy independent life with his wife. We cannot thank them enough for giving our father his life back.

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Review from Juliet J (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had cancer and we needed the best nursing care for her final weeks. When we arrived at Cranmer Court everything was organised and in place. The staff all knew what they were meant to be doing and got on with doing it. I couldn’t believe the contrast with the home I had just removed her from.
The efficiency and consistency at Cranmer Court was wonderful for us.


Nurses were pro-active, keeping a step ahead of me, thinking and acting upon how they could improve my mother’s deteriorating health. I visited every day, but was never made to feel a nuisance accessing them to discuss what was happening. My mother’s pain was kept under control.


Carers checked on my mother changing her regularly, they were kind & thoughtful. The chef provided the pureed diet without my having to check. The special milkshakes were particularly appreciated.


To have systems in place which provided efficiency & consistency & for everyone to adhere to them is down to the excellent management.


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Review from Maria G (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an excellent experience with Cranmer Court. My fears for leaving my mother for respite were removed when I saw that the staff I met there were genuinely kind, caring and patient to the residents. The manager, nurses, carers and the chef showed that it wasn't just a job for them but showed
that they enjoyed caring for the elderly. I like that they have 24hour nurses available for those who need nursing care, which my mother needed as she is diabetic. Her daily medication was given accurately, which is a large number of tablets with insulin injections and was recorded daily in their file. I was impressed how accurately her medication was given, to the same standards as I have seen when she has been in the hospital. Occasionally there was a problem with her incontinence pads, they were not changed as frequently as they should have but they have improved very much in that area. I was also very happy that they do activities for the residents too.

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Review from Annette D (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at Cranmer Court for 3 months and in very poor health when he arrived but the staff made an immediate effort to get to know him. He was a very dignified and private person and he was always treated with respect, patience and kindness. The staff made us, as a family welcome and would
respond to any requests and questions in a calm and professional manner. The staff at Cranmer Court made a difficult situation bearable for dad and our family and we are so grateful.

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Review from Darren H (Son of Resident) published on 4 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Cranmer Court for the last six months, he is extremely happy to be there.


My father has been treated with the best care from all the staff/nurses and he has also made many friends. The care the staff show to the residents is heart warming. They are treated with the

greatest of respect and in a very friendly manner.


The home is exceptional clean and tidy and my fathers own room is a "home from home". The staff have called me several times and have always been polite and helpful.


The catering and menu choices for each day is superb and the dining area is spotless.


Daily activities at the care home keep my father amused and happy and get him out of his room to mingle with other residents.


I was concerned on a daily basis when my father was in his previous home, now I am so happy to know he is getting 1st rate care and attention. I would not hesitate to recommend Cramer Court to anyone looking for a suitable home for an elderly relative.


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Review from Sandra W (Daughter of Resident) published on 24 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home my Mum is in is a remarkable place. The staff from the manager down to the domestic staff and all in between are amazing, wonderful, caring people. They always gave time to speak to use regarding any concerns and are extremely kind and caring to Mum. They all treat my Mum with the utmost
respect although at times she can be quite trying. They are always courteous.

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Review from Michael M (Husband of Resident) published on 24 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think I can sum up my feelings by saying I can go home from my daily visit knowing I could not leaver her in a better place for her nursing and care where she will be looked after safely with kind treatment for all of her needs.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Cranmer Court is calculated as follows: ( (232 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 321 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people. Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.


As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.


Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.


Aneita & Cherelle

Aneita & Cherelle Edwards & Atkinson

Job Title: Senior Registered Nurses

Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.