Birdscroft Nursing Home

16 Highfields, Ashtead KT21 2NL
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9.8 27 Reviews
  • Birdscroft Nursing Home, Ashtead
Birdscroft Nursing Home, situated in a private road in Ashtead, offers a variety of services including elderly, dementia, respite care and convalescence stays.

The spacious main house provides three pleasant lounges, which creates a relaxing and peaceful environment to spend the day in, whilst overlooking the garden.

Birdscroft offer single bedrooms, of which the vast majority have en suite facilities and 6 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.

The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. Staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.

Birdscroft's dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy.

The staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged, to contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.

Birdscroft host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.

Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.

The home is regularly visited by external health professionals including GPs, physiotherapists, dietitians, occupational therapist

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Care Provided by Birdscroft Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Oksana Savka (Manager)
  • Admission Criteria
    • We accept all enquiries
    • Ages 55+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Birdscroft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking on site


Birdscroft Nursing Home Reviews (27)

Total of 27, showing 1-20
9.8

Birdscroft Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 10 reviews in the last 2 years. Over all time Birdscroft Nursing Home has 27 reviews.

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  • 22
  • 5
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Date Published

27
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1
10
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Review from Mairead G (Sister of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five-star review - excellent staff, great care, delighted with excellent treatment my brother has had. Staff are so kind and caring and I would highly recommend Birdscroft Nursing Home and know my brother is in safe hands which is a huge reassurance.

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Review from A D (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Birdscroft have cared for my mother to the very highest standard. I was kept informed as to my mother's health fully at all times. When she required hospital treatment they arranged it without delay. I couldn't have wished for my lovely mother to have been cared for better. Birdscroft
has a warm and welcoming atmosphere and you feel that you are part of an extended family. Amazing caregivers!

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you for sharing your experience with Birdscroft Nursing Home. We're pleased to hear that you have found the level of care to be of the highest quality. It is reassuring to know that your mother received all the required treatment and you found the home's atmosphere warm and welcoming. Your feedback will be shared with all our team at Birdscroft.


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Review from L C (Niece of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was taken into Birdscroft Nursing Home in August 2023 and suddenly passed away on 25th December 2023. He was very difficult with his dementia and became depressed. Despite all of this, the care of the staff was second to none. They were all so kind and loving to him. We, as a family, were really
impressed and are so thankful to them all. He was an accomplished organist and had sung with choirs. The staff liaised with the family to get a keyboard in for him and even suggested starting a resident choir for him to play for. This all meant so much to him and really helped him out of his depression.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you so much for your feedback. Staff at Birdscroft Nursing Home always aim to provide the best care and aspire to make a difference in residents' lives. We feel very privileged to get to know your uncle, who was such a talented organist, and everyone loved listening to his music. All our team is happy that your experience with us was so positive. Our thoughts are with you.


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Review from Katy O (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was moved to Birdscroft in May 2022 from a different care home and whilst the furnishings might not have been so good, the care at the home was immediately obvious. Mum settled very quickly and it was clear she was well looked after and cared for with kindness and affection.

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Review from Sylvia C (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my husband spent in the nursing home, I couldn't wish for a nicer place. Everyone was so welcoming and friendly and always had time for you. My husband was cared for and looked after so well with the staff who he got on with very well.
He joined in all the activities which he loved and
they were excellent.
I would say it was a lovely experience for me and my family, knowing he was safe, well looked after and cared for and happy.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you so much for your feedback. We are pleased that you found your experience at Birdscroft so positive and it was very hard to say goodbye to your husband as we all were very fond of him. We are all going to miss him very much and hope he is happy at his new home. Birdscroft's door is always open for you and your husband.


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Review from P F (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with Birdcroft for the final five weeks of her life. The staff were exceptional in looking after her during this stressful period. Very caring and accommodating. I cannot thank you enough for making Mum feel that she was at home.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you for your kind words. Our team at Birdscroft Nursing Home are dedicated to delivering high standards of care, and we are pleased that your mother was looked after so well. Our thoughts are with you and your family during this sad time.


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Review from Jan C (Regular Volunteer) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Birdscroft once a week to see bedridden people. I love my weekly visits. I have found so much care and love given to these people. All the staff treat the client with respect and kindness. No one is left alone, and staff are always checking on them. The food is amazing, and the cleanliness
is second to none. The clients are always encouraged to join in the activities, which are always well throughout. The manager and her staff are a credit to you.

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Review from Andrew M (Regular Volunteer) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer visitor at Birdscroft for the past 18 months, visiting every week on a Tuesday for 3 hours! I have been very impressed by the commitment and care of duty shown by all the staff. the residents speak highly about all the staff and since the care home manager has been in post there
have been significant improvements such as a weekly activity programme and decor upgrades which are ongoing. The atmosphere is very positive and caring.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Dear Andy, thank you for your kind feedback. We all appreciate your support at Birdscroft Nursing Home. All residents looking forward to your visits and friendly chats. We are very proud of our achievements together and thank you for being part of our family.


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Review from Lena R (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birdscroft Nursing Home has been a very good home for my husband. He seems very settled here. The manager and staff are excellent. His needs are met and I am so impressed with how his fussiness with food is met. He is given exactly what he wants. I would not want him anywhere else. My thanks to all
the staff and management.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you very much for giving lovely feedback. All the team works very hard to ensure residents have a great experience at Birdscroft.
We are very happy that your husband feels settled here.


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Review from C B (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was discharged from a 5-week stay in hospital to Birdscroft Nursing Home with the expectation he was there to recover, however, sadly his decline was rapid and the lovely staff coped with him and with us so well in this tricky period. We feel very lucky that the manager agreed to place him and
made every arrangement for some special equipment etc to be available. We instantly found that he was in capable and compassionate hands - the nurse was exceptionally reassuring and informative and quick-acting where necessary. Sadly we didn’t have time to get to know a lot about the general running of the home but it seems very well managed now despite the funding restraints.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you so much for your kind comments. We are pleased to hear that your father was in capable and compassionate hands at Birdscroft. Our thoughts are with you and your family during this sad time.


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Review from Sylvia C (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering the home it has a very warm and friendly atmosphere and approachable staff who are very caring. Excellent activities, very pleased with everything so far. My husband seems settled as they have taken a lot of time and care with him as he was very anxious due to being in hospital for three
months.

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Review from Jacqueline H (Wife of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's dementia has deteriorated following Covid caught in another care home and he was placed by social services in Birdcroft Nursing Home. It was a very fortunate day for him and for us as a family. The thoughtful and professional care that he received from the moment he arrived and the consideration
of us as a family was outstanding and very person-centred right up to the day of his passing. I can only describe it as compassionate loving kindness.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you for your kind feedback. The care and well-being of every resident are our priority and it is very rewarding to hear about such a positive experience you had at Birdscroft.


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Review from Donna O (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the team at Birdscroft for looking after dad in his final days. The manager, deputy and nursing staff were very kind and so comforting to mum and I. He was much more peaceful there than in the hospital, I was grateful there was no problem to be with him as much as we needed to be as well.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Your review is much appreciated and we are pleased to hear that your father was well cared for. We are very sorry for your loss and are thinking of you at this sad time.


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Review from Isobel W (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Birdscroft Nursing Home and was not in a great way when she moved in. I live in Australia and my sister is not in good health at the moment. We cannot fault the care she has received and the beautiful staff who have gone above and beyond in every way possible to help her
settle into her new home. The staff have made her feel very special. I'm glad I got to visit and can rest assured my mum is in the best hands.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you very much for your feedback, these comments mean a lot to out team and remind us why we do this wonderful job.


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Review from S E (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone who asked me due to the care and compassion shown towards my mum whilst she resided here. The food was always described by my mum as plentiful and delicious and she was never short of a cup of tea or a biscuit. We were able to personalise her room and bring
some of her own furniture. All the staff took the time to speak to my mum and when I phoned or visited we were always given a good update by people who appeared to genuinely know my mum. The staff work so hard here, it may not be the ritz but it is homely just how my mum liked it.
The care, compassion and respect that were shown to my mum, my brother and I when my mum was ill and sadly passed away were exceptional, I cannot thank them enough.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you, we appreciate you taking the time to share your experience. We understand how upsetting it must have been for you and all your family. I am pleased to hear that you felt our team lived up to expectations and looked after your mother with dignity and compassion during her time at Birdscroft.


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Review from Nick D (Grandson of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently moved to this home and we have been nothing but impressed by the warmth and friendliness of the staff. The cleanliness of the home and the responsiveness and accommodation to the needs of our loved ones. We feel assured she is happy and well cared for.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Dear Nick, thank you very much for your kind words. I will relay your feedback to our team.
Kind regards.


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Review from C J (Partner of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one of my partners care in Birdscroft has been joyous and very peace of mind time. Every single one of the staff/nurses is so lovely and very caring, nothing is too much trouble.

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Review from Susan P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in the late stages of dementia when she moved into Birdscroft Nursing Home, we cannot thank the management and staff enough for the kindness, care and compassion they not only showed to my mum before she sadly passed away but also to my dad. Whenever he visited mum the staff were there to
comfort dad when mum was having a bad day, they even made sure he had eaten and if not would offer him something to eat and drink.
We found all the staff very professional and always happy to help with any problems, the home was always clean and good home cooking, I can highly recommend Birdscroft and once again would like to thank the management and staff for the care that mum received during her time there.

Reply from Jacqui Fleming, Manager at Birdscroft Nursing Home

Thank you so much for such a lovely response. It was an absolute honour to care for your mum and dad and I am so glad that your dad got to spend precious time with your mum. We very much believe that it is not just our residents we look after but everyone important to them. We aim to be there to provide the care and take away the stress so family and friends can create new memories.
We are waiting for your dad to come and join us for lunch.


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Review from Lorna H (Wife of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very helpful in looking after my husband, He seems very happy. Very clean everywhere. There's always someone in attendance. Medicines are given regularly. In all very good.

Reply from Jacqui Fleming, Manager at Birdscroft Nursing Home

Dear Lorna,
Many thanks for your kind words and lovely review. It is an honour to care for your husband and I am pleased that you feel that there is always support around if you need it. It has been lovely to have you visit and your visits have such a wonderful impact on your husband.


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Review from Christopher R (Son of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Birdscroft for just over two years.
The staff are fabulous and always happy to help. We are always greeted with a smile when we arrive.
Over this time the home has definitely improved. Many of the resident's rooms have been updated as well as the communal areas. Cleanliness
is excellent.
We have attended a couple of functions where relatives were invited to attend. The last event being a summer barbecue, complete with entertainment.
The gardens are now looking much nicer with the introduction of pergolas and grapevines.
There is a wide range of regular activities, with entertainers and animal visits. Bedridden patients are also included with room visits.
Recently a tropical fish tank and two budgerigars have been introduced for the patient's stimulation. This appears to have gone down very well with the residents. My understanding is that more is planned once funding is secured.
Could an external visit be planned to a garden centre or tea room at some point?

Reply from Diana Adlam, Director at Birdscroft Nursing Home

Thank you for this lovely review, Birdcroft are constantly striving to make the environment a happier and fulfilling home for all residents, staff, family and friends. The staff are happy to assist with any queries that you have.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Birdscroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Birdscroft Nursing Home is calculated as follows: ( (90 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birdscroft Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Birdscroft Nursing Home

What types of Care is Birdscroft Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birdscroft Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birdscroft Nursing Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Birdscroft Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birdscroft Nursing Home to the centre of Ashtead?

0.4 mile(s) as the crow flies, distance by road may be significantly further.