Birdscroft Nursing Home

16 Highfields, Ashtead KT21 2NL
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9.8 27 Reviews
  • Birdscroft Nursing Home, Ashtead
Birdscroft Nursing Home, situated in a private road in Ashtead, offers a variety of services including elderly, dementia, respite care and convalescence stays.

The spacious main house provides three pleasant lounges, which creates a relaxing and peaceful environment to spend the day in, whilst overlooking the garden.

Birdscroft offer single bedrooms, of which the vast majority have en suite facilities and 6 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.

The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. Staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.

Birdscroft's dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy.

The staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged, to contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.

Birdscroft host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.

Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.

The home is regularly visited by external health professionals including GPs, physiotherapists, dietitians, occupational therapist

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Care Provided by Birdscroft Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Oksana Savka (Manager)
  • Admission Criteria
    • We accept all enquiries
    • Ages 55+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Birdscroft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking on site


Birdscroft Nursing Home Reviews (27)

Total of 27, showing 21-27
9.8

Birdscroft Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 10 reviews in the last 2 years. Over all time Birdscroft Nursing Home has 27 reviews.

Overall Experience

  • 22
  • 5
  • 0
  • 0
  • 0

Date Published

27
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1
10
17

Review from Chloe R (Granddaughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone looked after my grandmother very well. Could not ask for any better. All staff are lovely, extremely caring and it was so relieving to know that she was in a good place and looked after well.

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Review from Seun T (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring and looked after my father well. He had a lovely room with a shower which was very good on the ground floor. It was overlooking the garden. The food was always good and I feel relieved that my Dad spent his last days at Birdscroft and loved it. This is indeed a good feeling.


We

were always welcome to visit him at any time of the day and were always offered tea. The nurses kept us informed of everything and even all the carers were very informative. It was a pleasure seeing my Dad settled in so well at Birdscroft. Thank you to everyone at Birdscroft.

Reply from Diana Adlam, Director at Birdscroft Nursing Home

Thank you for your kind review, we are so glad that your dad's time at Birdscroft was a happy one. Our staff work hard to make the home a safe and happy home for both residents and their families.


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Review from Alan S (Grandson of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmom has been in Birdscroft Nursing Home for the last 1.5 years. I would say that the care is excellent. As the home is small and has a limited number of residents, they look after my granny very well. They allocated a specific nurse/carer who looks after my granny and whenever I go and visit
her, she explains in detail her medical condition. I suggest everyone go and have a look at the home before making up your mind.

Reply from Diana Adlam, Director at Birdscroft Nursing Home

Thank you very much for your kind review, our staff strive to make the Birdscroft a wonderful home for your relatives.


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Review from Dave P (Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's pretty good. I will recommend it. My wife has been there two and a half years. We find the staff do a great job, and we are very happy with it.

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Review from Samuel G (Grandson of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been at Birdscroft nursing home for the past months and despite we were not keen for her to go into care, we were pleasantly surprised by the professionalism, welcome and support we received from the Manager and staff at the home. The whole atmosphere is homely, dining room as you would expect
in a good restaurant and the food is really good. We visit at various times of the day and week, so far we found that not only our Nan but all residents are treated with great respect. The staff knows us very well as if we have been there for a long time. Now with the good weather, we found that Nan and other residents are enjoying themselves in the garden, even having lunch under the pergola in the garden. Thank you for looking after our Nan so well.

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Review from Brian L (Son of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Birdscroft for a short period of time. Both my sister and I found the home to be very caring, all the staff were very good with all the residents every time we visited. The activities were great and it was a pleasure visiting her and the home. All credit goes to the dedicated
team and senior management.

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Review from Patricia J (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is kind, caring and welcoming to residents and family/visitors alike.
They treat the residents with dignity and keep relatives informed about ongoing care.
The nursing home has had many improvements re decor, garden etc. since my mother has become a resident and it has enhanced the experience.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Birdscroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Birdscroft Nursing Home is calculated as follows: ( (90 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birdscroft Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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